Pulte Homes Reviews

We closed on our home in late April of 2022. When we arrived at our new “dream” home it was dirty and much of the detail work was sloppy. Grout debris was on the bathroom tiles. The pool had dirt, nails and other debris in it. There was paint and stucco on the pavers, the washer and dryer was not secured or level, there were pieces of shoe molding that were missing and there was molding around the cabinets and a few other places that was missing as well. The sliding glass door tracks had stucco debris making operation of the doors very difficult. The floor casings were unsecured in a few places and there are several damaged areas on the flooring as well. And the paint job was just plain unprofessional in many areas of the home. There were other issues as well and some of these have been addressed. But we’ve been in our “dream” home now nearly 4 months and many of the issues remain unresolved. Overall, the job Pulte did looked like it was rushed in order to hit the closing target and the result was a sloppy mess. I was told that the Covid pandemic made things from both a procurement perspective and a construction perspective much more difficult than is typically the case. I don’t dispute that. However, that is Pulte’s issue to deal with. I still had to pay the agreed upon price. And Pulte never offered a price reduction to compensate for their poor performance. We have performed in accordance with the purchase agreement. Pulte has not. ... More

While I thought my journey with Pulte would be a fantastic experience, I became quickly concerned about open issues that did not get resolved well passed closing 1.) 5/12 My husband and I noticed a hair line crack in the basement in which it was obvious that there was/is an active leak. It was visibly wet in that area 2.) 5/15 We went over again and noticed yet another leak on the floor by another wall in the basement 3.) 5/16 We went over and there is now another leak near the furnace As most home owners would become very concerned and after multiple attempts to address, I was told that the water was condensation. As of today in August, we have wet walls again and water coming from the walls. We attempted to address the problems with Kirk, the construction manager to no avail and here we are with the same issue ... More

Our closing date was rushed according to our construction manager he had requested the date be moved out two weeks but Pulte asked him to keep it as is (in fairness we were moving from out of state so both sides had a need to close quickly). With the date being rushed we knew there would be some punch list items that they would need to come back and take care of. They asked us to give them 2-3 weeks to make it right. Well we are over a month now still with 25 items on the list one of those items includes over 50 areas of drywall and paint fixes that are required. We have had many of the trades who are fixing other things tell us "we should not have been able to move in with the house still having this many outstanding items". I feel we are starting to get traction with the warranty team but it is due to us having to apply continued pressure and make it a part time job to manage our punch list and make sure things are getting done. We were really excited to begin to enjoy our house but we continue to find things that were not done right and get frustrated each time. At this point I would not recommend Pulte to someone else. ... More

It has been almost two months since I came into my new home and have found a lot of issues with different things: kitchen cabinets, doors, baseboards, etc. and nothing has been addressed -and I submitted a report soon after we got in-. I send emails to the customer service team and they do not acknowledge receiving it, I don't know if someone got it and it's reviewing it. I just don't hear from them if they will address my concern or not. It has been very frustrating. I am very unhappy with how things have evolved since I got into the house, very, very unhappy. I still have doors that don't close properly and a toilet that doesn't fill up water; and it took weeks to answer to a problem with A/C without gas. ... More

In all honesty, the home feels that every corner that could be cut was butchered. We have so many issues with the home (doors, carpet, cabinets, paint, bathroom insert, tile, flooring, grout etc etc. Its been a nightmare to say the least...will not do again.

STILL haven't had such things as holes in the walls and a bathroom door that won't close because the hinges were improperly installed repaired. We're also waiting for the refrigerator we ordered instead of the one Pulte's people installed. Service, rotten.

The beginning of the process was excellent! But, as soon as we signed the contract things started going downhill. Our sales consultant didn't provide clear information and openly lied about some of the house's features. The construction process was a mess, mainly during the time Pulte switched field managers. The were so many misunderstandings and a lack of communication with the construction team over the transition period. A little piece of advice, before signing closing, make sure you have everything working perfectly and all the issues found during the inspection fixed. They told us they were going to fix some of them after closing, but once you close the house it's like you dont exist anymore. The customer care team simple ignores your requests or takes about a month to just answer an email and another month to send someone to your home and fix their issues, our customer care manager (Philip) was not even able to answer a decent email and every time we contacted him with issues he replied back with a phone number, no even a word, just a phone number. I would not do this again with Pulte and again do not expect any kind of sympathy once you close the house. ... More

I Was not living in AZ at the time. I did all my selections via internet. I was told there would be weekly updates but received no information for months. There was constantly a change in contact people. The people I started with were not the people I ended with. Overall the home is nice, but there is some messy workmanship and communicationneeds to improve.

Never again with Pulte

Post del is not good

We did not have a good experience. It is true that we live in a different world now, but communication goes a long way. While we had great communication with our Sales Rep Lisa, the breakdown from there made the building experience hostile and dissatisfying for what should have been a joyful experience. I would love to meet with anyone who is willing to listen.

Seller's market by the time we bought the home, so the builder didn't really care about many things.

Horrible customer service. Do not make customers feel appreciated. Took 2weeks for someone to respond to water leak repair

Not what I expected. difficult closing process, very messy final walkthrough and a ton of ending issues.

Home quality is very poor in relation to the price we paid. Attention to detail is missing. Many minor issues that should have been discovered and taken care of prior to our move in. On site construction manager was not a good communicator or properly inspected home for delivery. Only bright thing is we have a very attentive customer service rep who is working thru our issues,

We did a walkthrough of the house even though it was not complete. The house was far from complete; we came up with 4 pages of items to be fixed. Not minor issues but major ones. We flew from NJ to FL to be disappointed with the house. Construction manager kept giving excuses as to why it was not complete.

It’sa good location and have nice floor plans/materials. When they were in a rush (all through 2021 and so far 2022) they made tons of obvious mistakes. It’s clear you’re not a priority. Make sure you get a comprehensive inspection, not just let them push you through a 10 minute “orientation”. My construction manager was abrasive and condescending, but I know that’s not true of all of them… (first one I had actually listened to us and treated us with respect). Unrelated to the builder, my closing was a mess - PGP Title *completely* inept - I think they were in over their heads with simultaneous closings. Might be worth it to use your own Title company. I’ve never dealt with such incompetence… ... More

The beginning of the buying process started out well. The sales rep Raeleen was very helpful Finley and friendly. Putting down the earnest money was fairly easy because Porte ahead Pulte did pretty good online tools. Contracts we signed promises were made to have a home completion around February 2022 timeframe. When February rolled around it was obvious that the house was not going to be completed in the communicated/expected timeline. Every time I pressed for answers about the completion date I kept getting inconsistent information. At one point the house was going to be complete by the end of March and then it became April and then if only had a close date for May 20, 2022. When I did the walk-through the day before there were a lot of things that were not done however, I was even telling them till I didn’t eager eager to move in because I have waited so long I didn’t want to delay the closing process any longer. When I receive the keys in the house there was a water leak in the compressor in the basement and it took weeks to resolve. The floor panels in the living room were loose in squeaking which still has not been completely resolved. In fact the same issue is occurring in the owners bedroom. The fixtures and the material overall used for the building this home are very cheap, low in quality. I don’t understand why Pulte homes built in a great neighborhood with great expectations only to find out Pulte took all the shortcuts to build a low quality home with inferior material. After such a long wait to move in I was very disappointed about the outcome. ... More

They missed the inbuilt pest control pipeline for my home. Even though they knew it before they did not inform me at all. Missed removing the test caps which ended up water outflow from my lawn and washer-dryer area. No proper installations, everything was made in hurry.

Once you close on your home they do not respond to your issues as they should. I’ve been here for 2 months and still waiting on simple things that I pointed out thru the walk through of the home. I would not recommend buying a new home from Pulte, and if you do, DO NOT close until they have completed your checklist, after that you are no longer a priority. Not happy, house is pretty but workmanship is sloppy.

We have been SHOCKED at the poor workmanship on our almost $600k home! We were cornered into signing off on celebration day that the house was satisfactorily completed. It was not but we were told it would be. Lies! Every contractor we’ve brought in since we closed in May has commented on the shotty work or the short cuts taken or the lack of attention to detail that they are seeing in our brand new home. It’s a sickening feeling to hear this over and over about what was supposed to be our dream home.

Increase in the value of the property overnight, even with our verbal acceptance the day before, we were forced to accept the new price. Lack of support at closing when the appraisal established a lower value than the contracted value. Delay in responding to warranty calls, and always directing us to resolve directly with the manufacturers, not giving us any support with this. No action by the construction company to solve the problem that everyone in the condominium is facing with high water bills.

Be prepared to be a project manager if you decide to build here. We experienced multiple misrepresentations, poor communication, and very little accountability. We fully understand supply shortages and labor issues but the poor communication was fully within the team’s control. We constantly had to request updates and track product delays ourselves. They constantly weaponized our closing date whenever we attempted to hold them accountable for build errors, missing items, and damages to our home. I’m just glad it’s over and can put this experience with Melissa and Matt behind us.

Make sure all your concerns are fully addressed before going to closing table else it will be delayed forever.

I am dissatisfied with the overall buying experience. I was definitely being sold but not informed. When changes were made on my property, I was not notified. Once I moved into the home I was disappointed with the finished quality of the product. The construction crew that built my house did not care about having a quality finished product. Shortcuts were taken all over the house. They are putting too many houses up too quickly with poor craftsmanship.