Pulte Homes Reviews

Build quality is not as per standard. The material used is one of the worst. it is available in market with much cheaper ratesAlso, the construction manager never responds after the house is closed. One of the not so good experience.

Our experience with Pulte had positives and negatives. We chose to build with Pulte because of the lot location and available floor plans, not because of a favorable Pulte reputation. We knew we were taking a chance, but hopeful Pulte would raise their standards with our more expensive home. This was our fifth house to have built with the last two being custom homes, so our expectations were high. On the good side: Our sales rep was very good. Knowledgeable and helpful. On the marginal side: The choices we had to pick from for interior selections were very limited. Especially for a house in our price range. We have made many changes already in our first two months of ownership with more to come. Also, we chose a new floor plan to Pulte, and it included unknown design flaws not corrected. before build. The bad; Quality of the subcontractor's workmanship, especially the drywall contractor, was very poor. Uneven walls, corners out of square, poor drywall finishing and painting, etc. Some flaws were able to be improved through rework before closing but others were not. Unfortunately, we will live with the results for years to come, or until we have it redone ourselves. It makes us sick to look at the final product in light the price we paid. Seems as if our neighbors had the same experience. If Pulte wants to improve their image as a production builder with higher end houses, there needs to be a mindset change to think and act more like a custom builder. Improve offerings. Raise expectations of contractors. Hold contractors accountable for their work. Keep work areas clean and safe. Have some pride!! I understand Pulte looks at the process as a business to complete a house as quickly as possible to take in the cash. However, if there was more ownership, accountability and pride towards the end product and therefore customer satisfaction, it would go a long way. ... More

Great experience with our sales person, Vanessa. Always there for us, even after closing and made the process smooth. Our superintendent Morrison was all promises and no results. Warranty is touch and go with our warranty rep having communication issue but when we involve his boss, repairs start to happen! Our home had 49 items for warranty and even the warranty rep said he was shocked it closed in the condition it did when he came over. This is my 19th house and I’d have to say, it’s probably the worst quality of all of them.

Have everything in writing that is promised before signing any agreement. Once you sign everybody acts like they have amnesia. The overall home is good for there price point I feel like they can put more into workmanship we had a lot of sheet rock imperfections half million dollar home you would think you would get a level 5 finish not the case. They sprayed cheap flat paint throughout the whole house ceiling and walls and they don’t paint the garage. Our kids bedrooms are hot because they are over the garage thermostat can be on 73 and rooms are 81 again half million dollar home you would think they would put returns in every room especially rooms over the garage which is non insulated. Happy to say they are coming back to fix the issue but felt it was a bit much the lengths I had to go through to prove what was going on. Overall we are happy with the home but the sales process should definitely have an over hall and ethics training and people held accountable and attention to detail on workmanship. ... More

The process to get things corrected after we closed has been a nightmare. It has been determined that the master bathroom shower and floor has to be demolished and redone, tile backsplash in our kitchen has to be ripped out and redone, had to repair a brand new dryer four times, crown molding poorly done in some areas and cabinets weren’t installed correctly and majority of the hardware for the cabinets weren’t installed properly and cabinets have to be replaced. All of these issues should have been caught by the construction site manager prior to our closing, but obviously it wasn’t or I wouldn’t be typing this message. People need to pay attention to detail and monitor people’s work more closely. We feel like we were just another closing and now that we signed in the dotted line we are at the mercy of Pulte. Sad when you paid 755k and you are having to deal with these types of issues. ... More

The overall experience hasn't been great and I would not see myself recommending Pulte to anyone. We bought an existing home that was in the middle of being finished that another homeowner walked away from. First of all this builders scheduled the celebration walk through. We live out of state so we booked tickets, hotel and a car, then the week prior they said they were closed for a holiday yet they were the ones who booked the walk through date and time. So I spent many days and many phone calls sorting that out. We did our own home inspection and during our celebration walk through, none of the items on our list were fixed, yet our list had already been reviewed with our construction manager and agreed upon to get fixed but nothing was done! It was agreed that the list would get handled, but our close date had to get pushed back, so again more work on our end. Once we finally moved in and again we live out of state, there has been nothing but issues. Toilets not working, AC went out, fuses keep blowing, paint on all the floors, carpets, door handles, multiple things on the list not fixed AND more items that got damaged inbetween the walk through and signing (which now Pulte is saying if its not on the list they won't fix it). The minute you sign on the dotted line they just don't care and make unsung promises that take 5, 10 phone calls and emails to fix. It has been a HUGE nightmare and I am so upset that we bought a new home, especially this builders home, never again. I didn't buy a home to spend weeks fighting with the builder about things they should have fixed! ... More

Good building materials but very poor workmanship or poor contractors. Almost everything are heavily scratch after they finished installing (doors, windows, sink, bathtub, door handle .....). 3 sprinkler unit were buried sideways, some of units buried too low. There are many hairline cracks on the floor before we move in (bedroom, patio, garage). The cracks length from 1 foot to 8 feet and we was told those cracks are hydration cracks but I believe these are the foundation issues and it does come with 10 years foundation warranty, they don't do anything until the cracks 1/4 inch.

Responsiveness to issues is very slow

The experience with our salesperson, David was fantastic. Everything else was average or even subpar. At the closing, we only received one working key for our new home. The other 2 keys were uncut. We were told the proper keys would be sent in the mail instantly and over a month later they were not sent out. After contacting them again, they mailed us 2 keys but they did not fit the lock so we ended up buying a new door lock and installing it ourselves. There are also several minor issues in the house that have been brought to the builders attention but not addressed including areas that need to be painted and nails that can be felt on the floor of the carpet. Once the closing was done, the builder stop being responsive. The only exception is David, who has been helpful even when things are not in his area of expertise. ... More

Buying experience was great! Pulte does a great job of that initial days leading up to buying. The workmanship and home quality on the other hand was quite poor. From a large number of polish and quality issues to installation errors, it's been a journey from one problem to the other. The warranty and support staff do their best to smooth out the kinks, but the initially bad experience still leaves a bad taste. I'd expected much better from Pulte. Personally, I will steer clear of Pulte homes any chance I get in the future. While I still enjoy my home, the initial spell and worries was not something expected of a new home. I've had one prior home with another builder and the overall build and quality was much better in every way. While they also missed some items, it was far lesser and far less significant than what Pulte had left. ... More

Problems with AC, smoke detector, completing things that should have been done before Settlement, inability to access warranty website and no one answers the phone during normal business hours. Omar, Dale, and Jason are great, but I believe many others simply don’t care about doing a good job or even feel like working at all.

Pulte does an exceptional job on the front in selling the home however the experience post sell is horrible. To get things accomplished is like a second job. It's unfortunate the repairs/warranty items become a line item. Pulte attempts to hold out on repairs until homeowners give up

There were several major issues with my home which caused closing to get pushed back multiple times. My original construction manager Terran was not helpful at all and tried to get me to close on an unsatisfactory home. He was only interested in being rated a 9 or 10 and not in actually helping me fix the problems with my home. I had to go above him, to his boss Jordan, and only then did my buying experience begin to take a positive turn. Unfortunately, because there were so many major problems with my home, several minor things did not get addressed before closing. So far the warranty department has been very helpful and understanding in addressing these minor concerns. Also, Shilo, who I dealt with in the mortgage process, was very helpful. ... More

Quality Assurance after the build was non-existent, many of the problems caught by me should have been caught during the final QA such a gas leak discovered by the gas company after I moved in, front door improperly cut around door lock, garage door that would not close, no HVAC supply in one of the upstairs bedroom closets, paint, plaster and grease all over most of the window frames, paint all over interior door hardware and switch and outlet plates. I really have no confidence in any of the inspections performed by Pulte.

We had many issues throughout our process. We signed our contract prior to the rapid increase in interest rates. We enjoyed the customization options provided and going to the design center. However as we approached closing our appraisal came in well below the contracted price (over $100k). This had “never happened before” and they would work to make it right. Claims of multiple appraisals never came to fruition, lack of proper communication to us as well as internally were very surprising and disappointing. We obviously went with Pulte as the lender as that is how they bait and hook you into getting extra incentives. So the fact their lending team, sales team, and closing team seemed to have no way to communicate was shocking. They failed to rectify issues and almost led us to walk away from the deal. Our construction manager was top class and very attentive and quick to help and communicate their piece of the process so we were thankful for them. But the sales team, lending side, and closing side was a mess. We have built other homes before and never struggled like this, leading to the title of the review, “Surprisingly Disappointed.” ... More

Very poor on most points. Ryan our sales manager was fantastic. Other than that poor.

Being in the construction business we came away somewhat appalled at the lack of communication and the lack of workmanship from the start of the home to the closing of the house. The house was not in move in condition when we had to close which in turn took numerous days to clean before moving in!

Too many issues with poor workmanship to give Pulte a good review. Many issues easily avoidable, but grossly mismanaged. The trades working for Pulte have questionable experience and skill.

The house is built in good area. The quality of materials is not very good and it seems like company tried to save as much as possible on material used. It is hard get ahold and f somebody to fix issues. Options purchased were not installed.

Overall exp was not that great , but is is ok .

Too many delays. Bad trades and poor workmanship. Too unresponsive and slow in getting issues fixed after move in that should have been taken care of BEFORE move in.

Corner cutting is way too much esp at things like paint, insulation fills, windows, floor material, quality of cabinets etc. I upgraded a lot of these but still the quality was not good.

We purchased a new home, that sat empty for a year. Several buyers went under contract and then lost their financing. This was a fast move for our family and sadly I didn't go through the house with a strong discerning eye. This house is a thousand cuts, so to speak. Window portals are not even (one window portal in the drywall is about six inches lower than another. Many are not even level. Flooring is separating, siding is loose, no hardware on any drawer or cabinet, paperwork wasn't filed properly to trigger the city to deliver garbage cans (been seven weeks and we have to take our garbage to the construction dumpsters a few blocks away) no refrigerator, property line is now in question (from the builder I might add) and they think the foundation was poured in the wrong spot, the hot water in the house reeks of bleach and we seem to be the only house on our street with the problem, no radon mitigation and the house failed miserably during the test, leading to a credit issued to us by the builder that covered 1/3 of the actual cost to have the mitigation installed. The warranty manager informed us that Pulte fired the original builders and construction managers, that he and his counter-part came in toward the end of Phase 1 of the development. Put in service requests and it's been days and they are "still working to send someone out." The list goes on and we are doing what you have to do to get solutions - which shouldn't be this difficult, especially when you spend over $600,000 on a house. Bottom line - I do not recommend Pulte as a builder, anywhere. We built a brand new home in 2019 with Lennar and the house came with hardware on cabinets, a refrigerator, window blinds that were of a good quality, etc. This house with Pulte, honestly, does not make us feel good that we spent so much money on clearly a troubled project. ... More

This was our second time building with Pulte. The first time was seemless. This time it was a nightmare. Numerous lies were told by our first sales person, which led to multiple delays in our process. I always recommend Pulte to potential home builders, but now I definitely do not recommend Pulte.

The home seems to be priced well, compared to the competition, however, this came with a lot of sacrificed quality and workmanship. The final product workmanship is bad, we walked the entire home pointing out to all defects and bad things, and 5-10% of it was redone, all the blue tape we placed for hours was simply removed and no work was done. We had someone inspecting the house when this took place and they saw the contractors that were supposed to do the work simply remove all the tapes and walk away. The experience was not the greatest; we have bought multiple homes from other builders in the past, and this is by far the worst experience. ... More