Pulte Homes Reviews

Well built house, great value. Great warranty service from Ed and Luisa. Great help from Melissa. We were disappointed with the painting, slightly with the drywall and electrical boxes. Warranty service techs have been outstanding. Our independent inspector said it was one of the best built houses he has seen.

As a first time homebuyer, very satusfied with the entire buying, construction and closing process. Cindy and Cynthia from sales team were excellent. Great experience with customer service team including the Customer Server Manager Norman.

Everything has been going well with our new house, couple of issues but Pulte was quick to respond and take care of it.

When you do your walk through make sure you pay attention to everything.

The Sales Team and the Construction Team were great to work with and very supportive throughout the process. They were responsive to concerns and addressed them. They have continued to be supportive even after closing.

I have been in my new home for 3 months and have yet to be fully settled in the house. My floors were not to standards and what is worst the “replacement” has been just as bad; now I am waiting to get my floor redone again. My wife and I have noticed the workmanship was not as good in other areas but the main thing that stood out was the bad tile work. The responsiveness has not been up to par when asking for something to get fixed.

We did not have a great experience in buying this home as from the beginning we had issues with the Field Manager(not mentioning the name as requested).There has been times where we have pointed out many issues and it has been resolved after a lot of emails ( and arguments always happened not thru email but face to face) specially in the yard grading , water accumulation in front of the house in Caul-de -sac where mosquitos are breeding and not safe for the neighborhood(when we approached the customer care they mentioned that accumulation of water is because of Dandi bags .No dandi bag is there atall as all grass has been laid ,still there is water accumulation converted to slime), the AC vent does not cool the master bedroom. Apart from this anytime we bring issues to the Field Manager, instead of handling the situation he tells in front of other contractors working in the site that "we are putting words in the contactors mouth", he is "running out of explanation" etc etc. He talks in a very bad way and also regarding the grading issues in the backyard he said that even if we get it inspected from 3rd party contractor he will do nothing about it . Many of our friends have moved to Pulte because we always had great word but with personal experience we will never recommend it to anyone. We have felt demeaning and absolutely talked down by the field manager in various occasion. ... More

Great updates with pictures - The entire building process was very easy as a customer!

Great location. Neighbours are nice. Quiet

Sales experience started off good however mistakes are made on Pulte’s sales staff part. The way it was handled it was unfortunately very displeasing and unprofessional. There so cold “IN-house” Pulte Mortgage team was very condescending, Contradictory & Arrogant in their delivery of messages, Almost as though you are wasting their time or bothering them! The only bright light was the builder who tried to do his best in his Construction crew making structural mistakes however eventually most issues, got handled.

During closing, we found quite a few issues: floor edges broken and pop up, stain on the quartz top of pantry, two windows are broken, lawn is not done yet. Now there has been one and half month after closing, some issues has not be solved yet. The floor has been installed again but there are still several pieces having issues, broken windows are still there..

We closed escrow on 5/10 and have not yet moved in (today is 7/11). In the 8 weeks of availability for the walk thru items to be completed, they are not. This is not an impressive way to build trust with customers. We are less than impressed.

Make sure that the house is completely done before you sign off, regardless of promises. We are still waiting for fixes to be completed.

Outstanding quality of building materials and attention to detail. First rate experieence all the way

For a track home builder the quality was good. The field rep was good at making sure issues were identified and fixed. The finish carpentry was good, and the home seems very well insulated and air tight. On hot days we can just open the windows at night and then close them in the day and the house stays comfortable. No major issues and we are very happy with the house, I'm not sure you can better value for the price we paid. My wife loves the kitchen, good options we're available and the finish product was well done.

Steven has been great about taking care of any issues we've had with our home. I inspect homes all day in my line of work and Steven has been great about paying close attention to detail and scheduling corrections / repairs as needed. All the "issues" we've had are minor, in my opinion. I know he oversees a significant amount of homes and so it has been great to see him be quick to respond. This has been the 2nd house we've built, 1st with Pulte, and my wife and I have been pleased to have them build us our beautiful home.

If you like communication, you won’t get it. Sub contractors take no pride their work. If it’s good enough that’s all that matters. Paid a lot of money to have the house interior painted. It’s the worst paint I’ve ever seen. I can never get a response to issues from anyone about issues that need handled for warranty or repairs…starting to get angry at this point.

Overall experience starting from visiting the model house, to handover was one smooth process. Pulte team was very helpful and made things easier. Thanks to the great team.

EXCELLENT SERVICE . HELPFUL AND KNOLEGBLE STAFF

Great customer service, outstanding attention to details, excellent support

The customer service after move not great with response in repairs.

very helpful and responsive to all question

I would never recommend Pulte to anyone I know. The options are not great and Pulte nickels and dimes you for everything. The closing date Pulte gives you also means absolutely nothing. Very poor experience.

We were very happy with the initial process of getting started and selecting our options and watching the house go up. I feel the builder was responsive during the building process and kept us well up to date on their progress. After moving in we have been somewhat disappointed in some of the quality of the work. The base paint seems very cheap and comes off the wall with water. So wiping a dirt smudge off the wall ended up with missing paint and just brushing against the wall leaves smeared “dirty” areas. We found dried caulking stuck to random cabinet surfaces around the kitchen, paint and stain splatters on the floor, railing and baseboards in multiple areas. I guess it was just timing as well because the sod laid for our yard in April was mostly dead when we moved in and they said it would fill in but over a month later we still have areas completely dead. This was a 6-7 month long process and we were feeling pretty good the whole time but right at the tail end it seemed like the quality of work was lacking in some areas, the paint in particular is really upsetting. With 4 kids I imagine that half my paint will be gone within a year just from wiping finger prints off the wall with a wet wash cloth. ... More

The wrong stove was installed and the salesperson is not responding to me.