Pulte Homes Reviews

Mediocre quality and follow through from construction team! Pulte should do a better job upfront instead of sending subcontractors to constantly correct their mistakes.

We love our home & the actual building process was great. We had a great sales rep & field manager that were professional, informed, and super helpful throughout. Now that we've been in our home a little over a month, we've reported minor things that need fixed on several occasions and haven't been able to get much of a response. We notified our field manager, customer care coordinator, filed claims online and have still not gotten anything resolved & barely a response back. I know the market is crazy right now & tons of homes are being built so they're very busy, but I'm honestly shocked and a bit hurt by the blatant disregard. At this point, I'd say that overall Pulte is great up until closing. Once they have your money & everything's signed, it seems like they no longer care about how they treat you. I have no regrets about anything, am just a little disappointed. I expected more.. ... More

So far, quality of home is better than previous home from lower cost builder. However construction process was a nightmare.

Final works with quality assurance need more improvement.

Nice having a brand new home however, quality is not great. Unmatched paint issues, service issues, carelessness.

Contacting the office and emailing the person and not getting reply. On a almost 3 weeks long issue

Builders lack of interest or responsiveness to resolving issues after home is handed over materials used in home thats are cheap quality for high price paid such as wall paint etc .

We chose pulte because of their reputation, But not very happy with the quality of the house.

Quality hard to maintain. 3 project managers. Punch work slow after closing.

Mixed bag of individuals throughout the process. Some parts went well: our construction site manager is responsive and cares about her work. Sales is typical: brash, not super helpful in reviewing *all* details, very “hands tied” approach. It felt more like a transaction than any partnership. TBD on exterior work and warranties. Talk a good game but I am a bit hesitant to believe it given neighborhood chatter. Do research and be VERY vocal at all stages for your home; it’s not worth it to have surprises come up due to Pulte’s lack of transparency (despite all the workbook binders they provide). ... More

The build was good but after closing sucks

It's been two months without any seed in the backyard or sod in the front. We were promised this would happen a few weeks after closing. If we had known, we would not have moved in our dog. It's been a disaster with the dirt and mud.

would like to make sure that buyers check everything when they do their walkthrough to be sure builder is aware of any repairs that need to be taken care of.

I have reported several major problems since I moved-in in early march2021. Up to now, the shower room still not usable due to very low water pressure, the water leaking problem on all sinks still has no one to fix. No updated at all about the estimate fixing time. Most of the windows are still very dirty outside which is I don't know how to clean, or if it is my responsibility to clean them all by myself.

It was my first buying experience and things seemed great. I didn't know any better. First I would say that the choices for selections was limited and anything outside of the dull plain choices was very expensive. I am a colorful person and the wall choices for paint was 3 or 4 versions of the same color. If I wanted something else it was ridiculously expensive. $950 for under cabinet lighting is absurd. While going through the building process or project manager kept saying after closing if you have any issues let me know and they will be taken care of. After closing he doesn't respond to texts. I had a dented vent hood. Supposedly it was ordered but that was over a month ago and no communication. There were other issues/questions and still no response. While it was nice there was landscaping done it was nothing that I would have chosen. A choice of A or B on plants would be nice. I had to give away all of it. What a waste of time and money. ... More

I love my home, HATE my back yard. It is the worse job of laying sod I have ever seen. The sod was half dead when it was layed and already infested with dollar week. The grading seems to be off b/c every time it rains more soil washes out from under the sod causing ruts to form that you can't see but you can practically twist an ankel in if not careful.

The process seemed great, many promises were made... On the walk through day, nothing was on and we were assured all the touchups would be finished... Yet move in day, nothing was on and no touchups done. Keys didn't work, heater was reversed, garage tracks off, fridge water hookup never turned on (huge deal, still waiting on fridge repair to come move out the built in fridge just to turn it on and see if that's actually the problem... Takes two people apparently) basically they'll sell you the house and then good luck with any issues you find after.

Upon moving in I'm not thrilled about the quality of materials and finishes of my townhome.

Our initial experience was fantastic. Anna was punctual, answered all our questions, and set reasonable expectations. Once the field managers became involved we began to have one issue after another. It was a series of over promise and under deliver, missed follow expectations, and empty promises. We still have a short list of repairs that were supposed to be completed prior to our closing. We have now been in our home 6 weeks and having to follow up repeatedly to get anything done. If we were to ever go through the process again we would not close until every item was complete as it has been like pulling teeth to get a response after closing. ... More

They are eager to sell you a house, construction times vary a lot and when things need to be fixed it turns into the speed of molasses running down hill. The lots usually end up looking a great deal different than the plot map they give the owners!

First the positive: the home is pretty, laid out well, and the neighborhood is great. We love the flow of the home and the overall feel is quite nice. Our project manager has been nothing but superb and has gone out of his way to make things right and we are grateful for him and his work. Having said that, Pulte seems to cut corners and puts up low quality materials wherever they can, and this includes all the upgrades that we were charged for. The painting is the absolute worst. In many areas you can see the dry wall or it is two tone because they put one layer of paint on in places and two layers in other places...on the same wall. They use a flat paint in the entire home which is not recommended for high traffic areas. It has no durability or protection from day to day living and will ding with the slightest touch. Flat paint is cheaper than an eggshell finish but not as durable. In addition, they skimped so much on the paint that the seams of the two by fours and nail heads can easily be seen through the paint. The edges of the walls have not been finished off properly in many places, which results in the edges pushing through the paint. There are numerous paint bubbles and excess paint thickness making for an unfinished looking product. The wire shelving in all closets is of low quality and full of burrs that will snag anything you put on it. The wood quality in several places (door frames, molding, baseboard) is low grade and not properly sanded in places. Towel racks were just randomly put up in places where they make absolutely no sense (i.e. in areas where there is no sink, tub, or shower). This is our third semi custom build and it is the worst quality of workmanship to date. Each of our homes were in the same relative price point. You can certainly get a Pulte home that looks great but beware of quality issues throughout the home. Our project manager, Justin Miller is excellent and the company is fortunate to have him. He appears, however, to be hamstrung by company policies. A few tweaks to these homes would put them at another level, yield better customer satisfaction, and reduce the number of visits to fix things that weren’t done correctly in the first place. Benchmarking to the lowest price and lowest common denominator is not the best strategy. ... More

I enjoyed the design meeting and appreciate that the studio was able to fit me in despite the surprise scheduling deficiency with the sales office. (Maybe I should have called to confirm the appointment.) I was also impressed by the construction manager’s turnaround time and attention to detail on items needing attention.

Quality awasn’t up to par with what you expect from a new home. Appliance broke within a week of moving in, finding minor issues every day. House didn’t appraise at selling cost, builder didn’t budge on price, etc.

Frustrating trying to get outstanding problems taken care of. Interesting that we were told by Pulte that to keep tradesmen safe they were stopping warranty problems until January 1. Today a tradesman showed up to take care of a problem that was identified before our move in October 15. He had not been notified not to keep the appt for his safety and ours.

Builder should hire subcontractors that will put more attention to details and final completion before handing over the property.