Pulte Homes Reviews

My experience has not been positive. The workers left behind lots of messes. They left black fingerprints everywhere. The plumbing was severely blocked. My toilets backed up into the tub, sink, etc. The plumbing had to be worked on twice. The tree in the front had to be replaced more than once. The garage paint is peeling since I moved in. The carpet has paint drops left by the workers in every room. The nails were sticking up and had to be fixed. There's paint on the frosted window in the bathroom and I have been asked to clean it myself! The bathroom floors and shower have silicone dripped on them that trap dirt and leave spots on the floor. The paint touchups do not blend in with the original paint. The kitchen panel was not placed correctly and had a broken bracket that was exposed when I moved in. The dishwasher outlet did not have power going to it. The electrician had to come and fix it after weeks of not being able to use the dishwasher. The representatives have tried to help correct these things. However, Pulte should not close on a house if it has not been thoroughly reviewed. Higher standards for workmanship will go a long way. ... More

This was our first new build and it hasn’t been the easiest experience. We have been in the house almost two months and we are still waiting for items to be fixed. For the price we paid for our home, I would have expected the house be to be perfect and the highest quality - something it has not been. I feel as if once the house was bought, we have been forgotten about. Our neighbors are complaining about many of the same items as we are. We had expected issues to be fixed prior to closing and the same items have yet to be completed. I hope that Pulte will in the end fix our issues soon.

I wrote my complete review already on the last review.

The follow up on items that need to be fixed or corrected has not been satisfactory at all. Overall finishes has not been to Pulte standards. Have concerns about the grading of the property matching plot plan.

The closing got delayed for 4 months than the estimate on the purchase agreement, the builder paid for the rates extension at closing, however, the mortgage team did not set up my unit deep information correctly, and the title team refused to make any changes, although they are under the Pulte group, their cooperation was terrible, no one took responsibility for such mistakes

Dealing with Pulte was one of the worst experiences of my life. We were so excited to get to build our "dream home" and pick everything from ground up. The beginning was fun and easy to deal with. As time went on that's where the undercutting began and Pulte essentially made any and all decisions based on their profitability. The only positive experience we had was with Art our construction manager who was amazing to deal with. He kept us in the loop at all times and was extremely easy to reach and deal with. We had issues from appliances on back order to our appraisal not being what the cost of the house was. When trying to deal with Pulte with any of these issues, the manager Andrea had clearly dealt with it before and had absolutely no empathy for people who were building their dream home and what they were going through when running into these issues. Her statement that really got me was that our upgrades were excessive. We didn't even upgrade the counters or floors with them due to the cost, also the base price of the house supposedly went up $60k in the purchase agreement to build time time frame so exactly how was it excessive especially when we had that extra "cushion." We originally had chosen Pulte because they had a reputation of being high quality. Art made sure that our home was given to us in immaculate condition and everything little thing we noticed, he had already noticed and was addressing prior to meeting with us. The appliances being on back order was obviously out of Pultes control but the options they gave homeowners prior to us were actually comparable replacements, ours was an absolute joke, there is no way anyone would consider that comparable and again there was no flexibility. We were told if we didn't sign the change order, the countertop microwave would still be installed in the hole of the cabinet regardless and we would lose the $125 credit we would receive. Despite everything we went through we are truly happy with our home and we have yet to have any issues regarding workmanship. ... More

With Pulte, I never felt like a valued customer. The construction was several months delayed which made the home several ten thousand dollars more expensive. But, of course, they found reasons why everything was delayed. However, no one could explain why only my home was delayed and not the others on the same street. However, eventually, Pulte named the house completed. However, Pulte seems to have its own definition of 'quality.' Skewed walls, missing paint everywhere, defective cabinets, defective mirrors, nails coming out of doorframes, broken pavers, and farmland as yards, to name just a few. So yes, there is a house. But there is a lot of work necessary to finish it. ... More

The quality of products such a engineered hardwood are awfully low. We had a few scratches and broken pieces on upgrade level 3. I have also found broken piece of hardwood glued together. The quality of upgrade 5 of the cabinets are also low. I paid for chef kitchen 10500$ The hood has a a bump and after two months hasn’t been replaced . My dishwasher is not the one on upgrade sheet and is another dishwasher. I have sent an email but no response. The grouts in shower has crack. The fan in bathroom is always on. There was no phone number to contact anyone during buying process. Email was the way to correspond it. We were at dark for months about the closing date and just a week before closing we were informed. Overall, I’ve not have a good experience from the beginning to now that im residing in my townhome. ... More

I am not going to bore you with the minutia of my experience. We had over 35 items on our closeout punch list. I work in the construction field and the quality largely depends on the lottery of subcontractors you get for the house. At any point in time the Construction manager has up to 20 homes to keep track of. It felt like because we had committed to the house that you would not get the attention to get your home fixed. Alec is my CM and he means well. Having trouble with sub availability. I feel bad that pulte doesn’t offer him any help so these homes, which are very expensive, have the proper supervision to address the quality issues. ... More

My experience with Pulte was less than pleasureable as a 1st time homebuyer. In the beginning my sales agent offered and sold me upgrades & options that were not available for my model. My Pulte sales agent changed and my new agent was rude and basically threatened to cancel my contract, after I questioned changes. They made multiple changes to my options and did provide me any new choices and basically "I have no choice but sign change order or he could just give me earnesr money back, and sell my home to someone else for more money." The rep at the design center was snarky and repeatedily made insensitive remarks about my purchase. My 1st contruction manager never made contact and I was never given the opportunity to do any review or walkthrough of my property until drywall walk. Calls were ignored and emails leave unresponded to. Pulte mortgage was even worse when came to communication and failed to advise that I could have locked my rate way sooner. It took my realtor and myself chasing them down when rates increased to get a lock completed (which us costing me greatly). I will say that after filing a complaint with corporate I was given yet another agent name John. John above and beyond to try to make my situation right and keep me from walking away from this deal after 10 months of a building process. Also I received a new construction/site manager named Joey M. Joey is absolutely AMAZING. He works with integrity and went above and beyond to ensure my home was done with the highest standard. Joey continues to work to ensure all the items that were to be completed for close walkthrough are being done. I am 2 months after close and still dealing with issues, but have confidence that Joey will get the job done. My experience with Pulte made loving my new home difficult at first... and I nearly cancelled and walked away from thousands of dollars because it was so bad. However, thanks to both John & Joey showing they cared and my concerns were valid I moved forward. I am learning to love my home and hopeful that the issues will be resolved soon and that Pulte will learn to do better business and hire people with kindness and integrity. Purchasing a home is most peoples largesr lifetime purchase, and many people like me work hard and have saved and sacrificed for this opportunity. We all deserve to be treated fairly and respect at all times, but even moreso through a process suchas buying a home. We have lots of choices in builders and Pulte should value their customers and clients with that regard. Respectfully, N. Taylor ... More

It was a bad experience , Pulte used bad quality of hardwood flooring , hardwood flooring installation not good , subfloor squeaking under carpet, subfloor so thin they should use thicker and stronger one like 3/4" or 1" plywood sheets instead of OSB , floor vibrating when we walk in some area ( maybe it's joist problem ) ,the furnace in wrong spot above the plumbing stack which should be connected to the kitchen and second floor bath , to solve this issue they connected the pipe to the basement drain !! now the plumbing stack used as a basement drain without trap and this issue cause a very bad smell in basement !! this mean there is no supervision from the site team leader . I don't know how they build houses if they don't have plumbing drawing or HVAC drawing , every house with the same model are different than the other !! . ... More

Delay in Delivery: I Signed the house on December 2021, Promised to deliver by May 2022. Finally delivered in September. Due to that, Paying heavy interest rates. Main Water shut-off Wall: Main Shut off the wall was never working. Scheduled with RT Moore on November '16 th. It requires a 4-hour window and has to break much drywall to fix it. I was wondering how the city inspection got passed with so many issues. Lower-level tub/shower leak: The lower-level shower is leaking and dripping into the bedroom on the first floor of the brand-new home. Trade Partner RT Moore has to break the drywall and fix it. The drywall is yet to fix it. Faulty range hood: It was installed twice. Still, the issue was resolved. Does Any on expect Brand new home? How do you rate your home build like this? Note : Construction Manager Austin Williams is accommodating in listening the issues and helping in his capacity ... More

Overall, the experience was below average. Everything felt rushed, a lot of small details werent explained. When doing walk through, there were too many paint jobs not done, material not yet built and after closing found some main house items missed such as drainage systems. Also leaks in basement which had to work through warranty for weeks to get done even though it was mistake from start. There are still bunch of chips and marks on walls after closing but too much to report and not worth the hassle. The team is responsive when bringing up the issue at first but then there is no communication after. Overall, below average experience ... More

House took over a year to complete! Standard Ascend model, no basement or upstairs. We were rushed to get all our options picked. Contract signed 8/21 but foundation wasn’t laid until 4/22. Overall options were not properly conveyed. Insulation in a garage in the Chicagoland is an option! Didn’t realize this until a walk through but was relieved that the drywall wasn’t up yet in the garage. I asked to put insulation in at that point, I’ll pay, too late. Nothing was ever Pulte’s fault, shortage of workers, the county inspectors, weather. Those problems turned into my problems. I feel no issue was ever escalated to senior management. Homes were completed well before ours even though they signed their contract after us. My biggest frustration is that Pulte never took responsibility for any delay! ... More

Unsure if all builders are the same but Pulte does not share plans and designs and quality is lacking so, be ready for surprises and oopsies. The irrigation system zones are set up in a way that does not make sense, the sod was set on top of rocks, weed and construction debris. The yard is dramatically uneven. The floor tile is not flat and the wall tile on the backsplash and the showers is worse. It is difficult to trust the brand and when they don't share tests for energy star compliance, blue prints and other plans like the irrigation system layout makes me wonder if they don't share so we as owners have it more difficult to check the quality of their work. ... More

I was extremely disappointed in the workmanship of the house, I question why there is clearly NOT a final checklist that someone reviews before a part of the house is ready. The garage floor is scratched all over and has holes in the cement, holes in the wall, the wrong paint on parts of the wall, glue all over the frosted windows, screws not screwed into the wall in the closet, chipped shower glass door, they never created the shower niche in the shower, and when i moved in the rug all over the stairs was dirty. The bottom line is that the workmanship was extremely shabby and often careless. NOT what I expected. ... More

The good: The warranty team led by John and the last construction manager Mauricio (our construction manager changed 4 times) are good and responsible people. The bad: Almost everything else. Cheap material, poor build quality, irresponsible construction site maintenance. Pulte seemed to have hired some of the most irresponsible contractors, and used the lowest quality material for items like windows, gates, trim pieces, or anything that has no upgrade option. Attention to detail is non-existent. As homeowners, both my family and some neighbors I talked with can clearly feel that Pulte does not care about the living standard of home buyers. The construction site is very dirty and littered with trash, too. ... More

Well built house and great area but I’m still waiting on my roof to be looked at!

Moved in and had to deal with issues within a month related to build quality that left our new home damaged. Pulte was trying to deflect responsibilities and made the whole experience very frustrating. I don't think I would trust them again and would not recommend them.

pulte construction quality is poor and you dont get the value for the price you paid

House is built. That's about it. Mail never registered address, internet utility missing and no observable progress to rectify the situation, generally good finishing on the house, but many obvious ones that stick out. Slow responses, still too many open and documented matters to address.

I thought the home materials were good quality. Not even a month after moving in the bathroom sink basin got a big Crack. Pulte is unable to fix it because it didn't happen during closing. I doubt I'll buy a Pulte home again. Everyone should beware and pay close attention to the finishes if choosing Pulte.

Pulte share all beautiful things when you make the purchase… but after you sign… begin all the lies about the problems in construction. Pulte don’t give real answer. All excuses. Bad workmanship and materials. We have open like 50 items to replace by warranty. Not small. We have like floor bathrooms, drywalls, paint. So stressful. Pulte it doens't care about all the issues in the community. We hace security problems because the gate is always for construction. And they don’t care.

I moved into my brand new home that was never cleaned after the construction team. I feel as though nothing but your company being paid is a priority and can honestly say I will never buy a Pulte home again. There was nothing enjoyable about this experience.

The time to build was way to long