Pulte Homes Reviews

Cleanliness throughout Check air filter to furnace windows. Check every installation fixtures. Check every light and every switch in every room. Make sure all appliances work , all doors and draws operate as they should. We have had several issues from plumbing to electrical to minor structure though the response is good it doesn't ease the trust of the quality to value of the home. We love our new home we just don't like all the inconviences we experienced so far in our first two months.

We love the house. But there are so many cosmetic issues after closing. The manager on site seems like he didn’t regular his contractors on their workmanship and the quality of the house before closing on the house. After, closing we had to call in and address alot of problems and he was very selective on which emails he wanted to answer or reply. He was very unresponsive. For example, we contacted him about the issues and asked him to schedule for repair services he didn’t answer at all and it been like 2 weeks. I had to call costumer services and they told me they would have him to call me to explain and still nothing. We are very unhappy and disappointed. ... More

Most expensive tract house we’ve purchased. We’ve dealt with four other tract builders. By far our experience with Pulte has been the most disappointing of them all!

Pulte good on buying end. Needs continual follow up post purchase. Pulte staff very good.

Moved into our house for over a month, and have found several issues. Broken tiles covered with caulk, running toilets, shoddy painting, bent window screens, leaking shower heads. We work full time jobs, Pulte can’t come to fix issues on the weekend. Buyer Beware

Use extreme caution on knowing all the rules, associations involved and before you sign off on walk through go through it with a fine tooth comb. In fact spend the money for a home inspector even though the house is new.

Every time we discovered a mis-communication or error during the construction phase, we were told there was nothing that could be done, or to hire an independent contractor after the house was completed. Not one accomodation that we requested was made (for example: a 2nd sink in the kids' bathroom or a washer/dryer hook up in the garage). When it was discovered that there was an error in the back yard layout and we had no way to get a wheel barrow through, the foreman promised us a 2nd gate to remedy the issue. Yet, he then told his managers that he never made that promise. Sandy and Chiristi were the only two employees who were people of their word and we could trust in this process. Upon completion, so many details were left unfinished. One minor example was we couldn't figure out why our outside lights didn't work. When we looked closer, there were no lightbulbs and the styrofoam packing was still inside the fixtures. Overall, we are going to be very happy in our hew home, but the sales pitch and exclamations about 5 star customer service and attention to detail, fall short on many levels. ... More

Very nice people, but a cumbersome process to get any warranty work completed. We have been waiting 6 weeks for touch-up paint.

We were pleased with initial construction but concerns after closing have been difficult to get resolved. Has required multiple requests, multiple follow ups, multiple submissions of texts, emails & Pulte website service forms, promises to get back to us in two business days but receive no response.

Often they don't show up, or can't tell they fixed anything - the sub contractors really should leave a business card so we at least know they showed. So far taking weeks to secure repairs, takes a week to schedule, then realize they don't show, then need to follow with Pulte, send another request, and repeat cycle. Frustrating

We have been in our house for 6 weeks. The craftsmanship is not great and we can see some corners have been cut to get these house completed faster. Our major concern is the lot and grass. I have already called and requested part of my lawn be replaced since the grass never took and is now dead. We argued about the slope in the back and said it would be a problem and it is. They refused to address this issue and ignored my concerns. The carpet is not great and we paid for upgraded material but feel it is still sub par. The sales person did not provide all details of upgrades available and seemed scatter brained during the last few weeks of our build causing confusion for the foreman and our realtor. ... More

Pulte lacks craftsmanship when it comes to being a national builder, possibly due to outsourcing the various build jobs to cheaper unknown contrators without proper quality checks in place. To be more specific, the drywall and brick work was noticeably degraded and imprecise. Drywalls were crooked, lumpy and off by few inches around every wall, post, pillar, ceiling and window area. Bricks were misaligned and chipped all over. Pulte windows seem to be of the cheapest quality. Others areas of the construction were acceptable. The upgrade options are heavily overpriced, almost 2-3 folds, when compared to what those items sell for in the market. To sum it up, I would rate them a below average builder since Pulte is just a rubber stamp and the actual work is carried out my multiple small scale contracting companies. ... More

Sales office was of low assistance. Seemed as if it did not care about the sale. Very slow in responding to questions and did not always speak the truth. Have a strong and knowledgeable realtor of your own to control the deal.

Do not like front end garage, gives home a tacky look. Mail boxes should be in front of homes. Not in central location like a apartment complex. Some of us seniors may be able to walk to mailboxes or do not to get in cars to get mail.

Lots of punch list and pick up items were not completed prior to closing and now after closing post 6 weeks they are still not even started. The design center should have had better pricing for the consumer to compare and contrast, and should have had more options. The side yard set backs are terrible and need to enhance the community property better.

The location is great but unfortunately the new home isn't without multiple problems that after 1.5months from move in are still "being evaluated for scheduled repair" It's extra stress and annoyance that takes away from the enjoyment of the move to our new house.

Lots of mistakes and over promises. I have been waiting a few months for only the minor items to be corrected with no resolve. Some mistakes are irreparable after the build and some will put a big burden on living in the house as they are corrected

Not very impressed

A week into moving into our new home I discovered a leak in my front window which has pieces of drywall falling as well as water marks on the wall underneath. Days later I had a new leak in my roof which came through my master bath as well as my kitchen ceiling. I have been reaching out to the warranty company for 3 1/2 weeks now to get my “roof inspection report” and get my home fixed. In addition, I am still waiting for repairs from pre closing to be completed and I continue to watch my sod die. I love my home but these past 6 weeks have been extremely frustrating.

No builder is going to give you a "perfect" experience. Pulte did a good job, but plenty of room for improvement. Construction-wise there are a LOT of small touches missed that collectively take away. Many of these things wouldn't really even cost anything except a few extra minutes of care (something that used to be called pride of workmanship which sadly is a lost art in our society). I will say that compared to DR Horton homes nearby, Pulte is head & shoulders above. Quite honestly, just that little bit extra customer service and care in the construction process would have been 5 stars - just a little bit! ... More

Settlement was poorly executed. We were remote and everything was last minute. No consideration for our existing plans. Once documents were deliverd and explained it went well but getting to that point was not good. Wouldn't use Pulte's settlement company again!!

Workmanship and materials are not up to par. So many things wrong with a “new house” and trying to get things done right and fixed is like pulling teeth. It’s a never ending process with the contractors who really don’t care now that the house is closed.

The people whom I have interacted (both in Pulte Homes and Pulte Mortgage) were really great and helpful, Reg. Quality of materials, I am concerned. Mostly with the quality of inside doors ((the synthetic wood just peels off),) garage walls (plenty of room for insects between the dry wall and the floor), dish washer (which will never get dry), internet ports (just one at the corner of a two storeyed home) and door locks (none at the master bath room). I am not happy with the plan documentations either. Requested for a underground pipe layout plan of the backyard. But it was turned down, Other than that, I am happy with the home design, outside finish and timely closure ... More

My husband and I were super excited about the purchase of our new home. The sales consultant we worked with seemed very credible at first, however, we soon discovered that most of the information she provided was just a sales pitch. She misinformed us about a few different items related to the structure of the home and the percentage owed based on the options chosen. This information was never discussed, however, it seemed as if there was always a cover up on her end whenever it was brought up. She promised the house would be 100% ready at the time of the final walk through, she couldn't have been more wrong. We spent more about an hour and a half pointing out imperfections and other issues with the house during the final walk through. Even after we closed, issues that were previously pointed out were not addressed. Here we are more than a month after closing and we are still dealing with issues that should have been done right the first time. The workmanship was very poor due to incompetent contractors hired by Pulte who don't do their job correctly the first time. ... More

Take more attention to detail.