Pulte Homes Reviews

The house is beautiful, but some of the workmanship is subpar. Uneven caulking and grouting, grout not wiped from tile, nicks in the cabinets, a crack in my porch from day one. Then I learned my furnace was installed incorrectly, causing parts to be replaced. I was told that every house on the street has the same problem. I’m still waiting for it to be fixed. Not to mention that my downspout drains are not yet in, and I have no grass or landscaping. This is what happens when you hire random crews to work over each other; attention to detail is lost.

Home design is exactly what we wanted, location is great, and the house was completed on time. Sales office and related offices for mortgage and insurance were very responsive. Builder was accommodating for non-standard features we requested. However, quality of workmanship and materials used were less than anticipated. Examples are plumbing lines/shutoff valves, and not using 16-inch centered studs on non-weight bearing walls. Appliances are builder grade, and we needed to have the microwave repaired in the first week.

It is a well built home. The appliances, especially the refrigerator and cooktop are terrible! No ice or water on outside of frig. Cooktop scratched after one use. Fingerprints everywhere! Frig to all bathroom faucets. They don’t tell you the pool does NOT come with a heater! $4,000 wrapped into a 30 year mtg would not be a big deal but huge expense when moving in. Doors are cheap,not solid

I found the overall finishing of the house not up to par. A lot of items that were basic and standard were missed. Seemed liked a rushed job to get the home completed. Although their customer service is good and responsive, seemed like the house was completed in a rushed manner and a lot of finishing and very obvious flaws were evident.

Quality and response are concerns and needs improvement.

Look of house out side is important as well as inside and sights have to be at list 60 x 130 better landscape in front and back of the home

Pulte builds beautiful homes , however disappointed with them overlooking the attention to details and poor communication throughout the build process.

Purchased new Pulte model smart townhouse. No one would explain WI FI.

There's a lot of things I'm starting to see in the house that I might have issues with. I haven't used the warranty yet but some of these things should have been taken care of when the house was built

When we closed on our house and did our inspection we were told by our construction manager that we had 30 days to report any issues we found with house that may have been missed in our final walkthrough. Once we identified these issues however, the people in customer service/repairs did not want to fix things. They claimed that we may have damaged them when we moved in. So here we are with a damaged garage, bathtubs, roof tiles, stucco and cabinet. So disappointed with our "dream home."

There's no lock provided for master bathroom by design! That is unbelievable and never heard of with any good builders. In spite of asking about this with Pulte the answer has been only 'NO' which doesn't sound good.

It is really important to identify and get things fixed before move-in. The biggest mistake I did during the home celebration was not paying attention to each and every detail as I was under the impression that any defect can be addressed later on due to a 12-month warranty. It has been 6 weeks since I moved and so many issues are coming up. The service team is really poor to address any issues.

Construction manager promised to fix issues after signing on closing date. Blinds to be repaired, Never done. construction team was in a rush to close out house and never completed some work promised to us that would be done after we signed. To find out the last 2 construction managers quit and left Pulte. Never should have signed until work was complete. "WE LEARN FROM OUR MISTAKES'

The home was priced as per the market value but the craftsmanship of the house is not up to the standards. They just try to rush and finish the home rather than doing the right thing.

Love the home but lacks in detail and finishing touches that I would expect from this builder. The structure is amazing but there are some items that you would expect to be of higher grade in a home built by Pulte.

We were told there would be a 30 day review after we moved in. We have not heard a word. There is a big disconnect between Pulte Sales and the HOA Board which has Pulte employees on the board until all houses are sold. Communication with the HOA is entirely up to us, otherwise we would never hear a word.

Requirements from builder were met however, do not expect anything over and above what I ws absolutely necessary for builder to pass inspections. Less than expected finishing work. For example, the on the front porch were covered in cement although we were told they were already "cleaned up." Not a great welcome present to walk into. Outside trim paint was missing or "thin" in many areas. Ceiling vent in the guest bathroom was askew. The list goes on. Nothing horrendous but very disappointing considering these are not cheap homes. We are not big complainers or trouble makers but we had originally had been very excited to move here after leaving a long-time beloved home. The landscaping wasn't done when we moved in and we were OK with that but there was a brick in the driveway that we had to move when we pulled up and then trash was everywhere in the yard. Again, we understood that would be taken care of when the landscapers came (and they did a great job, by the way) but very disappointing to see. We did a "final walk through" the day we closed and the home hadn't been cleaned yet (they were doing it that morning and we closed in the pm). We thought it would look great; even the porch had dirt all over it. We were just disappointed. ... More

I waited a while to do this survey as I did not want to do it right when frustrating feelings were taking place as I could not be factual in my comments. The overall process with the purchase of the house went well. From the sales representative, which was always kind, responsive and engaging to the closing team, and everyone in between. I moved in over 2 months ago, and a week later, and encouraged by the field manager and even the closing team, I checked the house in more detail to see if there were things that needed to be taken care of, and indeed they were some, and may be more to come in the future. I placed the work order on the builder’s portal and after the reviewing of It, the repairs started to take place. Not wanting to give into specifics, what I can say is that almost two months later of placing the WO the repairs have not been completed just yet. Vary of reasons have happened, and I’m not trying to blame anyone, truly, but at the end there is still work pending to do. My advice to new buyers is to look in detail the conditions of the house prior closing and point them out. It is really easy to miss things when you do the walk throughs with the field manager as the happy feelings of getting the house can “blind” the buyers. Please know that the house in general is fine and I love living in it, good the laid out, it is spacious and so, but there are things that the more I’m in the house, the more I realize that they were not supervised properly to deliver a house close to being perfect (with exceptions as in everything and completely normal) as it is a brand new house what I was getting. I’m giving this review not to talk bad at all about Pulte and their employees as a corporation, but to share my ongoing experience. I’m not mad for the time it has taken to fix the things I pointed out, although I got to admit that I’ve been frustrated at moments, but I know they will be fixed at one point. I know I’ll place another WO in the mid future and that’ll I have to wait, but as long as they get fixed, and fixed well, not just in a surface level, I’m going to be ok. Regards. ... More

Many times follow up of items leads to either request to wait till they find vendor or something they won’t know until you share pics. Commitment is commitment but what was told to me during sale was not that covered 100% also there was desperate rush to close house without listing what customer problem is

Every room in the house has to be repaired. Tape marks, gouges in the walls, baseboard corners don’t match up. Caulking in sinks not completed correctly. All concerns have been reported and so far they will be addressed.

It's obvious that Pulte rushed to complete with cracks appearing in less than a month in the basement in areas that are not engineered to crack. The magnitude of building building waste left on the garden is definitely a disappointment. Not providing a real solution for gutter drainage means that water washes top soil away, so adding in solutions to complete such a basic function as exterior water drainage to the nearby storm sewer is just a nuisance an what should be a basic water management add-in which would also reduce the risk of standing water around the basement. A smart decision on this from Pulte would reduce risk of basement leaks. They already installed a sump pump pipe to the storm drain, so using gravity from the gutter pipe straight to the storm drain would be better for the environment as less work would be needed by the sump pump to lift water back up and out again for maintaining a dry basement. ... More

The workmanship was standard and finish was under the standard. Trustworthiness was was ok. Value for the price was ok. Pulte did have some features that I liked. Responsiveness to issues was substandard. We had small issues that needed to be addressed but were never completed. Sad.

workmanship not worth the value for the price paid for the house, homeowner needs to do the work of the supervisor in order to get the job done, provided they have the time, or they will have nothing but issues.

Standard builder grade finishes. Will need to replace

It is a challenge to have any particular item/issue repaired after closing. The model homes are spectacular and in optimal conditions but when they build your home, it is not exactly what they advertise in the model homes. I will most likely not consider Pulte Homes in the future.