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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15699 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Pulte Homes - Good Pulte Mortgage services from the builder!
- Terry W.
- Verified HomeBuyer
- June 29, 2021
- San Jose, CA
Good Pulte Mortgage services from the builder!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Several financial items were misrepresented
- Josef H.
- Verified HomeBuyer
- June 29, 2021
- Saint Augustine, FL
Some issues. Several times we were given financial numbers that were not accurate. Estimated monthly Mortgage numbers were misrepresented (low balled) and our $160 HOA fees became $190 in less than a monthl (with no notification). It has been almost a month and several of our issues with the house’s construction still remain outstanding. Proffered repair timelines have not been met and we are still uncertain as to operating policies that govern the community. Almost get the sense that Pulte is rushing to sell their few remaining houses and become move on. Out house is beautiful and the ...
Pulte Homes responded:
We are so sorry to hear that you had a frustrating experience building your home with us and are experiencing issues after closing. We would like to help address your unresolved concerns. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to write a review. ^AH
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
Pulte Homes - I recommend this beautiful community
- Fernando G.
- Verified HomeBuyer
- June 29, 2021
- Port Saint Lucie, FL
I recommend this beautiful community
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Final works with quality assurance need more improvement.
- Anonymous
- Verified HomeBuyer
- June 29, 2021
- San Jose, CA
Final works with quality assurance need more improvement.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Pulte Homes - Scott was great, updating me on a weekly basis.
- Vamsee R.
- Verified HomeBuyer
- June 29, 2021
- Phoenix, AZ
Scott was great, updating me on a weekly basis. After the closing, he took care off some issues that I found after moving.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - haven't moved in yet.
- Anonymous
- Verified HomeBuyer
- June 29, 2021
- Gaithersburg, MD
haven't moved in yet. everything looks fine by far.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 5
Well built located close to everything.
- Mark G.
- Verified HomeBuyer
- June 29, 2021
- Brentwood, CA
Two months living in our new home and it still feels like we just moved in type of excitement. We love the location, it’s 10min to Antioch Bart where I commute to work. Fast food, gas station, and grocery stores one block away. We chose this builder since it’s walking distance to my kids school. Many parks for my kids to choose from and nice neighbors so far. Any minor issues at home the warranty manager and his team easily fixes it.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Service
- Nilda M.
- Verified HomeBuyer
- June 29, 2021
- Saint Cloud, FL
How well they took care of all our issues
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Trustworthiness and Customer service is Excellent
- Anonymous
- Verified HomeBuyer
- June 29, 2021
- Leander, TX
The entire building process was easy and clear, the customer service and responsiveness, in time delivery stood at the top level compared to other builders in the community. If there are any negatives they solved pretty fast. More over they built the home in the given time frame with out any delays.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
very nice people to work with
- Deborah T.
- Verified HomeBuyer
- June 29, 2021
- Davenport, FL
They build a very nice home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Pulte Homes - I don’t have any experience with the builder.
- Nancy H.
- Verified HomeBuyer
- June 29, 2021
- Andover, MA
I don’t have any experience with the builder. I have been trying unsuccessfully to get on the webpage in case a problem arises.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Everyone was very accommodating.
- Tracy L.
- Verified HomeBuyer
- June 29, 2021
- Dumfries, VA
Brownie, Eddie and Mark were awesome! They were always and quickly responded to email and voicemails. They also followed up on any request to ensure my satisfaction. Thank you all. Please give them a bonus for me.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Communication!
- Justin T.
- Verified HomeBuyer
- June 29, 2021
- Little Elm, TX
We received excellent communication throughout the process. Everything lived up to our expectations and exceeded them.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - The customer service experience was great during the home buying
- Anonymous
- Verified HomeBuyer
- June 29, 2021
- Winchester, CA
The customer service experience was great during the home buying process. Once you've closed and moved in, it's a different story. Prior to moving in, I hired a home inspector to perform an inspection. There were a handful of findings that were claimed to be fixed. The field manager was going to send an email with the pictures showing (roof, attic,) the findings on the home inspection have been fixed. We occupied the property in May. I sent a follow-up email to the field manager and I am yet to receive a response. I understand they are busy but it's almost two months, and yet no response. ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Buyer Beware
- Anonymous
- Verified HomeBuyer
- June 29, 2021
- Tucson, AZ
I have nothing good to say about Pulte - they are currently building homes as fast as they can and cutting corners left and right. We closed on a house that was filthy with many issues that they promised to address as soon as we closed - joke was on us for not refusing to close and believing that they were telling us the truth. As soon as you close, they disappear. My advice? Run.
Pulte Homes responded:
We are extremely disappointed that you had such a negative experience building with us and have not received excellent response to your concerns after closing. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
How many times we were lied to by the project folks.
- Christina B.
- Verified HomeBuyer
- June 29, 2021
- Enumclaw, WA
It was terrible and we are still going through it. We were forced to close before the house was completed. We’ve been living here for over 1 month and things are still not done. It is a nightmare that we can’t wake up from. We still cannot access the Pulte Home site. There’s no technology support. It’s ridiculous for a publicly traded company. It’s shameful.
Pulte Homes responded:
We are so sorry to hear that our team was not excellent in communicating throughout your new home build and are not providing quality customer service after closing. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
Pulte Homes - Great experience so far.
- Anju J.
- Verified HomeBuyer
- June 29, 2021
- Sterling Heights, MI
Great experience so far. Thanks
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everthing was great untill the time of closing/certificate of occupancy
- Anonymous
- Verified HomeBuyer
- June 29, 2021
- Garner, NC
It has been a month and my temporary microwave is not yet replaced by the proper one. The temporary microwave was installed to get the certificate of occupancy so that they can keep the closing date and not postpone the closing date. I was told it will be done in 10 days, but even after 1 month, the proper microwave is not installed.
Total Score 4
Quality 5
Trustworthiness 3
Responsiveness 2
Pulte Homes - Happy with the Pulte process
- Michael D.
- Verified HomeBuyer
- June 29, 2021
- Brentwood, CA
Happy with the Pulte process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Builders were very cooperative and caring. They made the whole process smooth and easy to navigate.
- Anonymous
- Verified HomeBuyer
- June 29, 2021
- Novi, MI
Pulte is one window place to purchase a home. They worked really hard and are genuine in providing a home. They are very caring and prompt in providing services.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The building manager, Ed, and agent, Lee, were phenomenal
- Michael S.
- Verified HomeBuyer
- June 29, 2021
- Fort Mill, SC
Pulte did a great job. The quality of my home was great and done timely even with raw material delays. I was very impressed
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Marc was great during the buying process
- Peter D.
- Verified HomeBuyer
- June 29, 2021
- Fort Myers, FL
Marc was great during the buying process
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Pulte Homes - It was a fun and easy process.
- Rhett B.
- Verified HomeBuyer
- June 29, 2021
- Phoenix, AZ
It was a fun and easy process.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - Pulte is a great company
- Kwamena A.
- Verified HomeBuyer
- June 29, 2021
- Louisville, KY
Pulte is a great company
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Very smooth.
- Bettylou C.
- Verified HomeBuyer
- June 29, 2021
- Fort Myers, FL
All the experiences with Pulte in the sales , design, construction and delivery were very pprofessional, helpful , correct and without hassel. The only excption was Pulte Mortgage, that experience was long and difficult due to inflexabilities, lack of attention to communications errors, and gaps in conveyance of information. But in the end they completed their part in time to close.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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