Disappointed with workmanship - very difficult to get Pulte to repair issues that were noticed when we first moved in.

Lucas B.
Verified HomeBuyer
October 27, 2023
Sunbury, OH

We have been disappointed with the workmanship - we have had a list of as many as 15 items that needed repaired after we first moved in. Two months later, we are still waiting on most of them.

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Bottom line the contractors are fair to mid.

Jason M.
Verified HomeBuyer
October 26, 2023
LAVEEN, AZ

I chose Pulte because I knew I was going to use some upgrade materials. Bottom line the contractors are fair to mid. I would not recommend a Pulte home over any other reliable builder.

Total Score 3

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

sangeetha murugan

Sangeetha M.
Verified HomeBuyer
October 26, 2023
Durham, NC

Not worh for money. the quality of materials was very bad and the design was not great. There is no room to take fridge in the kitchen , we strgulled a lot. we need to remove the stove to put the fridge inside , poor design. The front door doesnt make sense both the powderroom door and front door hit each other. the door will damage in few months itself . All the door quality is poor. The door stoppers are not planned where to place also. The staircase rails are just placed it can fall off any time its not glued also. Stove and granite is not connected in the side and the back of the ...

Total Score 3

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

A little below average for a new home builder

Steven C.
Verified HomeBuyer
October 08, 2023
Saint Augustine, FL

As is typical with new home builders, particularly production builders, they will be more responsive when they don't have all your money yet (i.e., you haven't closed). Once you close you've got about 30 days to figure out what's not right (regardless of warranty), after that you might as well be invisible. We have bought new homes from a couple of different builders over the past few years. I would rate Pulte as slightly below average. Their after close responsiveness is about average (and average being not that good anyway), but their build quality, at least for our home, was below ...

Total Score 3

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Be triple sure about what you are getting…

Ravish S.
Verified HomeBuyer
October 05, 2023
Delaware, OH

Check all the options available and every details available before you sign up, you are just a number after that…

Total Score 3

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Would I buy a Pulte home again... Questionable

Anonymous
Verified HomeBuyer
October 04, 2023
Mundelein, IL

Not sure where to begin so I will start from the time we decided to purchase the house. The front office seemed to be playing games with buyers. When we first started to look at this neighborhood they had the bidding process going on and we went on to bid so many times for specific lots even though there were plenty of open lots. Without a solid reason, we couldn't figure out why they wouldn't just open up lots. Seems they were a bit greedy and wanted people to pay more for the land than they actually were worth. Hence we gave up after multiple bids and losses due to outrageous amounts ...

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Meh. Mid at best

Anonymous
Verified HomeBuyer
September 20, 2023
White House, TN

Financed through Pulte. Lived on property approximately 2 months. Construction still going on in the rest of the development. Dealing with attitude and disrespect from construction workers who seem to forget that I paid A LOT of money to live in the home they built. Home quality- walls are paper thin. You can hear family members in the next room. You know EXACTLY where other members of the household are based on sound traveling through walls and floors. Property grading could have been better in regards to drainage, appearance, and livability. THE BIGGEST ISSUE. Based on home ...

Total Score 3

Quality 3

Trustworthiness 2

Value 2

Responsiveness 3

Delays and no responsibility

Bruno M.
Verified HomeBuyer
September 10, 2023
Davenport, FL

Overall we are not happy with Pulte. They delayed the delivery of the property for 6 months, they changed the delivery date twice. They made us spend a lot of money waiting. We do not receive any incentive for delays and additional expenses. Low quality materials and finishes. I recommend Lennar without a doubt.

Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com.

Total Score 3

Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Not very good support

Anonymous
Verified HomeBuyer
August 30, 2023
Albuquerque, NM

The quality of workmanship is low and it takes forever for them to come and fix the issues. The materials are very good but it is the opposite when it comes to workmanship and after sale support.

Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com.

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Horrible painter vendor

Doretha S.
Verified HomeBuyer
August 30, 2023
Dumfries, VA

Pulte’s painter vendor did a horrible job. It’s obvious that the painter vendor only used 1 coat of paint on the walls, doors, and trim. At this price point, Pulte needs to provide more oversight of its painter vendor.

Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com.

Total Score 3

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Jorge has been very helpful

James B.
Verified HomeBuyer
July 28, 2023
Albuquerque, NM

I would not like to share at this time

Total Score 3

Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

NOT WHAT WE EXPECTED

John N.
Verified HomeBuyer
July 27, 2023
Fort Myers, FL

Pulte started out with a bang but began to fizzle out after our commitment to buy was signed. Our sales representative, Hanna, was excellent and had a firm grip on steering us through the buy/build process step by step, with weekly updates & pictures of the how things were progressing, but then was moved to another Pulte location and we were passed off to others within Pulte at our location. Things went downhill rapidly from there. Several weeks at a time would pass without contact from anyone at Pulte, "just the sound of crickets," before we had to reach out to them for any progress updates. ...

Total Score 3

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Noy what we expected!

Phil M.
Verified HomeBuyer
July 26, 2023
Queen Creek, AZ

The home we bought was to be completed between Jan. and April with Feb as their goal. We closed June 12th. The interior of our brand new home was really dirty. We found shoddy workmanship everywhere we looked. There are holes in cabinets that expose the insulation. A week before our close we were at the property and heard a bulldozer hit our AC Unit. It knocked it off it's foundation and slammed it against the house. It was dented all over. We called and complained and we were told they would take care of everything. All they did was replace the dented exterior. The unit turns on with a ...

Total Score 3

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Lack of communication during the building process

Katrina K.
Verified HomeBuyer
July 26, 2023
Lake Worth, FL

Everyone promises to follow up during the building and closing process but they won't. I had to call to follow up every step of the way even when they promised to provide updates.

Total Score 3

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Typical builder, you need time, patience, no rush.

Anonymous
Verified HomeBuyer
July 04, 2023
San Antonio, TX

Love the design of the home, love most of the materials used, but I would only recommend going with this builder or any other builder if you having nothing but time, patience, and not be in a hurry to complete. That being said… The build took 1 year and 1/2 years to complete. Had I not paid beyond full price for this home considering the current market, I would have been more forgiving and flexible with the quality of the home. I do understand supply constraints and labor shortages, but Pulte really needs to figure out how to hold their contractors accountable for their work. The ...

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

Mixed Experience: Workmanship Issues and Delayed Response with Pulte Homes"

Syed A.
Verified HomeBuyer
June 12, 2023
Saline, MI

"Although my overall sales experience with Pulte Homes was positive, I must admit that I encountered some unexpected workmanship issues after closing on my new house. The quality of the construction did not meet my expectations, and I found it disappointing that the reported issues were not addressed in a timely manner. It would have been more satisfying if Pulte Homes had been more responsive and prompt in resolving these concerns, as it left me feeling frustrated with the state of my new home."

Total Score 3

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Site Manager is responsive

Afzal A.
Verified HomeBuyer
June 03, 2023
Algonquin, IL

closing was done prematurely, drive way and Sod was not ready. Buyer should be advised what to expect after closing. Causing inconvenience. Our closing was on April 5th and as of today JUNE 3rd., we do have Sod on the Ground.

Total Score 3

Quality 3

Trustworthiness 3

Value 1

Responsiveness 3

Build quality could have been better

Kiran Kumar A.
Verified HomeBuyer
May 31, 2023
Lathrop, CA

Build quality could have been lot better compared to neighboring home builders. Abit High price for what I got. Mortgage APR deal details are not properly shared prior to purchase.. mortgage and sales team wasted my closing costs credit .. very very bad issues observed pre-inspection.. ready to move in home is there in market for 3.5 months and lot of thin airline cracks seen inside and outside . Too much delay on fixing minor items which missed fixture during closure.. service and build quality could have been lot better..

Total Score 3

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Quality of work was disappointing

Tamara K.
Verified HomeBuyer
May 31, 2023
Elgin, IL

Had a good customer experience overall. Very disappointed with the quality of my home. You can tell things were done rushed with no care how it would turn out. Painting throughout the house was horrible. Hard to believe that was done professionally. There were a lot of scratches on everything (appliances, countertops, floors, tubs, walls, baseboards, cabinets).

Total Score 3

Quality 1

Trustworthiness 3

Value 2

Responsiveness 4

They’re just okay

Patrick B.
Verified HomeBuyer
May 26, 2023
Santa Fe, NM

The most important things like roof, structure, foundation appear to be just fine. I just think fit and finish on cosmetic things lack true craftsmanship and attention to detail for what I would consider luxury homes at this price point. Pulte “sells” their internal QC program and it was nonexistent on the interior finishes phase of the house. I purchased a Pulte home in a different state over 10 years ago for a third of the price and I was much more impressed. This go-around was definitely disappointing. Home buying options in Santa Fe are limited and I would not say don’t consider Pulte, ...

Total Score 3

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Had better

Anonymous
Verified HomeBuyer
May 24, 2023
Punta Gorda, FL

The ratings speak for themselves.

Total Score 3

Quality 3

Trustworthiness 2

Value 2

Responsiveness 3

Overcharges by 100% for basic materials, easily found on Amazon. If a ceiling light fan sells for $200, Pulte charges $700, etc.

Anonymous
Verified HomeBuyer
May 24, 2023
Sudbury, MA

Love the new community, people, etc. However, small situations, which should be easily addressed often take months instead of hours to be resolved.

Total Score 3

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Excellent Sales Experience - Poor service and support

Ray R.
Verified HomeBuyer
May 10, 2023
GARLAND, TX

Although, was not 100% completed by our close date. We trusted Pulte's Contruction Manager to complete our Punch List within a reasonable period shortly after our close. We are now over 30 days since our close and unfortunately, many of our punch list items remain incomplete or poorly done. Because we are now 30 days past our close date, Pulte's Construction Manager now refuses to respond to our texts and emails regarding the open issues. I suggest the buyers beware and do not close until your home is complete and satisfactory.

Total Score 3

Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Quantity over quality

Hilliary C.
Verified HomeBuyer
March 29, 2023
Decatur, GA

We had multiple issues with the final details of our home. The final paint was subpar, sloppy finishing with gaps on baseboards and stairs. We also had a roof leak in our bathroom the first week we moved in. With the price we paid, the finishing details should have been better. We delayed closing twice to have major issues addressed like bowing walls and mal-stained landings.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

there is no answer to the problems / No responden a los problemas

Nayesmin Edid G.
Verified HomeBuyer
March 07, 2023
Davenport, FL

Tiene muchos detalles en acabados y cosas que no funcionan como ventanas y puertas que no cierran bien nada de no puedan arreglar si quisieran hacerlo; lamentablemente para mi es no responden los correos ni las llamada y cuando responden te piden hacer una cita. It has many details in finishes and things that don't work like windows and doors that don't close well, nothing they can't fix if they wanted to; Unfortunately for me they don't answer emails or calls and when they do they ask you to make an appointment.

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes

Customer Reviews

Disappointed with workmanship - very difficult to get Pulte to repair issues that were noticed when we first moved in.

Bottom line the contractors are fair to mid.

sangeetha murugan

A little below average for a new home builder

Be triple sure about what you are getting…

Would I buy a Pulte home again... Questionable

Meh. Mid at best

Delays and no responsibility

Not very good support

Horrible painter vendor

Jorge has been very helpful

NOT WHAT WE EXPECTED

Noy what we expected!

Lack of communication during the building process

Typical builder, you need time, patience, no rush.

Mixed Experience: Workmanship Issues and Delayed Response with Pulte Homes"

Site Manager is responsive

Build quality could have been better

Quality of work was disappointing

They’re just okay

Had better

Overcharges by 100% for basic materials, easily found on Amazon. If a ceiling light fan sells for $200, Pulte charges $700, etc.

Excellent Sales Experience - Poor service and support

Quantity over quality

there is no answer to the problems / No responden a los problemas

Narrow Reviews by Area