Pulte Homes Reviews

It was our first time building a home and it was an incredibly seamless process. There was great communication throughout and every issue we brought up was taken care of promptly. Our project manager answered all of our questions and was thorough in explaining the features of the home. He even followed up with an answer to a question after we had closed on the home. A very positive experience for us as first-time builders.

I am super happy with Pulte Homes and their mortgage company. The overall home buying and building process was smooth, quality oriented, and excellent customer service focused. We have a beautiful home that our whole family is very happy with. The community boasts amenity such as a swimming pool and school is nearby!

This is the second home I purchased from Pulte , the first home everything went smoothly everything was in place and it was well built . The design center was informative and helped picking and choosing design products . The new purchase was a little different , the home seems to be well built, but we have a problem the design center . When picking finishes and appliances there was a problem . When picking the appliances , we were not informed by the design sales person that the refrigerator that we had pick did not fit in the opening . The refrigerator should have been cabinet height but the standard refrigerator protrudes from the cabinets by 8” .I am hoping that John Mc Murray the problem adjuster can correct this issue. ... More

Pulte sales team is top notch and design center is well organized and easy to pick out things. The design and some of the craftsmanship is well done. The finish needs some work. Spackling, Nail pops, lines in ceiling, spaces in flooring Give the home an unfinished look. I’ve had a difficult time scheduling to fix some of these items. As a professional I expect E-mails at least be answered within 48 to 72 hours. You get a generalized email (automated) but nothing of a dressing concerns or scheduling to fix concerns.My best advice would be is to not close until everything in your house is fixed and to your liking. Do not believe that they will come out within the first 30 days and fix any items that need to be corrected. We are over the 30 days and I’m still waiting for a scheduling date. I also felt rushed the day of closing because they were still working on my home and expecting me to close same day. ... More

Overall great experience and we love our new Pulte Home!

Absolutely fantastic experience till closing time. Well organized. Professional staff.

The people (contractors and sales representatives) were extremely nice.

Completed on time with every detail attended to.

My experience with this company was very nice from the beginning to the end

From the start everyone was very professional and courteous. Not to mention knowledgeable about every aspect of the home build. They guided me every step of the way. If I ever build another home Wich I doubt. Because we love this home so much. It will definitely be a home built by Pulte.

quality was great. any items during the build that came up were addressed immediately and the communication was prompt and responsive

Great home. We are happy here

Any issues found after closing are not considered important. You are not able to talk to a real person.

We had major delays and the communication related to the delays and schedule were always a issue.

I had issues with my new townhouse. Air conditioner did not work. Washer water was turned off. Refrigerator water did not work. It took weeks for someone to figure out there was air in the line. There are a ton cosmetic issues. For example, who paints on the wall switches? All the hardware has been painted around. Even the bathroom towel racks. They should have been installed after painting. There are random holes in my siding, because the hand rails were installed crooked and then were moved and holes not filled in. This is just a few issues.

Sales manager Matthew helped exceptionally during and long after with whole buying process, always responsiv 24/7. The same goes for Field manager Ryan long after settlement. settlement

The field manager worked so closely with me to ensure I knew what was happening, addressed concerns promptly, etc. Excellent communication. Also, I was so extremely expressed with all the crews that worked here. The were ambitious, conscientious, and had excellent attitudes, often working on weekends as well. Weather did not stop them - during brutal cold they continued to frame and roof my house, as well as landscape etc. during 90 degree weather.

Overall excellent builders, however as we all Understand home is one of the life’s biggest investments, a little more care and promptness towards buyer and their choices would further add cherry on the cake.

It was great, love the house!

I am satisfied with most Pulte has done. The after part needs some help. We have had some plumbing issues that are not emergency’s. Reached out to Pulte to see about getting repairs now so the issue does not get worse. It has been 2 weeks and have not heard back. Not sure if their customer service team is backed up. Either way they need to do better here.

Great customer experience and responsiveness

Builders lack of interest or responsiveness to resolving issues after home is handed over materials used in home thats are cheap quality for high price paid such as wall paint etc .

Very nice home floor plans & options/interior selections, great structural framing, but poor finish work: you can see drywall seams, dings/gouges in door trim, poor paint coverage on trim (can see nail holes). Won’t do it right the first time, but can do it under warranty after you move in (maybe?)!

Up to mark , great work

While the individuals (with a couple of notable exceptions) that we dealt with during the home build process were excellent, we experienced multiple delays in closing (four different close dates were scheduled). Even upon closing there were still several issues that needed to be taken care of and we still have a couple outstanding now. While overall the experience kind of what I expected, we were disappointed in the length of time taken to complete the home (over eight months) and the fact that when it closed there were still issues to iron out.