Pulte Homes Reviews

I recently purchased a home with Pulte Homes in Las Vegas. Overall, the homebuying experience was very positive. The team was trustworthy and always responsive whenever I had questions or concerns. Their communication made the process smooth, and I felt confident throughout the purchase. However, I did notice some shortcomings in the quality of workmanship and materials. While the overall structure and value of the home are solid, there were small details and finishes that could have been done with more care. Some items required attention after moving in, which was a bit disappointing. That being said, I still believe the home offers good value for the price, and the level of customer service was excellent. If Pulte continues to improve their quality control, I would have no hesitation recommending them to other buyers. ... More

Still items remains not repaired timely.

Everything went smoothly from initial walk through, then closing and a few warranty request went very smooth , I would highly recommend anyone purchasing a Pulte Home

Pulte and Holden were excellent to work with.

Everyone involved in the process of purchasing this property was very professional, from the sales teams to the finish guy.

The entire experience has been nothing short of horrible. From the very beginning, I was overpromised and underdelivered. Prior to closing, I identified a list of issues that I was assured would be taken care of either before or shortly after closing. Instead, I had to constantly follow up just to get basic items addressed. The workmanship was extremely poor—baseboards were coming off, carpet threads were loose, and the paint job was blotchy and careless. I opened a ticket for the HVAC system because the AC unit was noisy and had condensation on it, only to be told the noise was “within threshold.” After pushing for months, the HVAC company finally came out (three months after closing) and confirmed I was right: the connection wasn’t done properly, and the system was overpowered, which caused the intense noise. The same thing happened with the carpet. I raised concerns that it was not stretched or tucked properly, but I was told it was “within tolerance.” A few months later, there’s now a bald spot at the top of my stairs—exactly what I warned them about. Every time I raise a valid concern, I feel gaslit and dismissed, as if customer satisfaction and quality mean nothing compared to rushing homes out the door. The worst discovery came when I replaced one of the builder’s basic toilets. Upon removing the baseboard in the master shower, I found mold. I immediately filed a ticket, and while this was the one issue they acted on quickly (within a week), the fact that it existed at all was alarming. After much insistence, they finally conducted a proper inspection and had to tear down the entire wall in the master, remove moldy boards, and rebuild. While there was no active leak at that point, it’s clear there must have been one during construction that was never disclosed or handled properly. This was my very first home purchase, and instead of being an exciting milestone, it has been the worst experience of my life. I would strongly recommend avoiding this builder. Go with a smaller contractor who values quality, accountability, and customer service—because this company clearly does not. ... More

pulte building too fast, sub contractors works not best, land scapping, driveways, roof have issues

Extremely happy with my new home and the buying process.

It was a amazing experience, Pulte Home and all employees are so professional and they love what they are doing. 200% recommended.

The experience with Pulte was and continues to be horrible! They are unresponsive and do not follow up on issues! I would never ever buy another Pulte home!

Rating: 3 Star The home design and build quality met expectations, but our biggest frustration was with the Pulte Mortgage and Title team (2 stars) for poor communication, delays, and lack of experience. These issues caused unnecessary stress and overshadowed the positives. While the house itself is fine, the process was far from smooth. Based on our experience, we would not purchase another Pulte home or recommend them to others.

Once we moved in, some issues were noticed to include a a clean out with standing water in it and a smell in the house that we cannot figure out where it’s coming from. Have submitted a couple post closing work orders on things and it took much longer than expected to have one resolved, while I’m still waiting on the other to be resolved. Speaking with many of our neighbors they have all had similar issues. For the prices that we paid for the house, you’d think/hope that they would get resolved much sooner or more responsive. I understand we aren’t the only house with issues that need addressed, but the turn around time on the work orders hasn’t been what I would hope it would be/assume for the purchase price of the house. To me, pulte is very much a quantity over quality builder. ... More

Pulte makes the buying experience difficult and unnecessarily stressful. Lack of full motivation of win-win.

If someone says they had no issues with a home, they didn't pay attention to details. The differentiator is when there are issues (big or small), how fast and effective the response will be. Pulte is incredible at this. Highly recommended. Well done.

This is the tenth home we have owned across six states: Indiana, Illinois, Michigan, New York, Missouri, and finally, Texas. Of these 10 homes, seven were brand new. The quality of this house in Texas is as good or better than the others. The responsiveness of the support team was as good as could be expected, and in a couple of occasions better than what we had experienced. We have been in our house a scant two months, so it is too early to tell how well it will hold up. But so far, so good.

The purchase process was smooth, and post-closing, David, our construction lead, has been great with answering questions via phone and text.

I am still in awe at how nice the house is and the care that was taken building it. The team has been amazing from initial interest all the way through to close and even after. Couldn’t recommend Pulte homes enough

Overall ok with this workmanship of home, but kitchen cabinets are nothing but cheap cardboard and I upgraded to level 5. I’d had to see level 1.

Ryan provided great services and value. He is a great asset to Pulte Homes!

The final walk-through should truly be just that — final, with all work completed and quality standards met. Unfortunately, that was not my experience, and the home delivered falls far short of what Pulte markets as “luxury.” • Furnace Issue: The furnace was running 24/7 at move-in. As instructed, I called Dan, but he never returned my call. I had to contact Sierra Air directly, who fixed it on Friday. This was a significant issue that should have been identified and corrected before closing. • Framing Problem: While installing a TV mount in the bedroom, I discovered the studs were spaced beyond the standard 16”. For a home marketed as “luxury,” this is unacceptable corner-cutting and well below construction standards. • Granite Countertops: The seams in the granite countertops are extremely poor. In a properly finished home, I should not even be able to tell where the seams are — yet they are glaringly visible and unacceptable. • Paint Overspray: There is paint overspray on multiple switches, showing lack of care during finishing. • Unfinished Cracks/Paint Issues: Several cracks and paint deficiencies noted previously were never completed before closing. • Sales Advice: When I informed my salesperson that I was arranging my own inspection, I was told it was “a little late in the game.” This is bad advice and discourages a fair process. I made sure to document this with my realtor. Pulte promotes itself as a builder of quality and luxury homes, yet what I’ve experienced is cutting corners and workmanship that doesn’t reflect that standard. I expected a finished, high-quality home at closing — not ongoing problems, rushed finishes, and visible shortcuts. it’s about delivering the quality product that Pulte advertises and stands behind. ... More

Beware of sales they get involved with closing in a bad way

A great experience all around. Great quality home, second Pulte home purchased pre construction. Price could of been a bit better but not bad.

Experience is ok. Build quality is ok. Need improvement in communication

slab floor is uneven, walls/floor moulding/trims are bowed, paint droplets on bathroom sinks/fixtures and door fixtures, new bathroom mirror have scratches, interior caulkings are not smooth and who knows what else i will eventually find later on... quality of workmanship leave much to be desired. i feel like job sequences were not followed (ie, complete paint job first before installing fixtures) and interior door and main bathroom surround installers didn't report any defects/discrepancies to manager/quality personnel. But i appreciate the fact that they are trying to rectify these issues and they are very responsive and prompt to service requests. However, If there is a way i would return this house for a refund.... ... More

The overall process was great with the rep that showeed me the home (he was with me through the entire process. His name is Brandon), the building manager was amazing, the closing lasy was an absolute gem, the inspector was thorough, straightforward, and honest, and the property itself is very nice. My biggest issue and the main thing that was the closing rep. She was a nightmare!!! I almost pulled out of the deal all together becuase of her incompetence, lack of professionalism, and nonchalant attitude with the problems she was causing. The day of closing, she was calling me to request documents that has been uploaded weeks ago, documents that she knew were needed but didnt bother to request, and I had to contact her supervisors twice and Brandon volunteered to reach out to a few people. Her performance was absolutely horrible!!! Also, the realtors worked with, recommended by the young man that showed the property, stayed with me until after closing (Brandon), were amazing and I highly recommend they also (Monarch Real Estate and Ranch). ... More