Pulte Homes Reviews

We had many issues throughout the build process, most were due to the incompetence of the sales rep. On several occasions we were told we were getting one product by the sales rep only to find out too late in the build process that those items that heavily swayed our decision to purchase, either 1. Weren't available, or 2. Were only available if we chose a different option or 3. We were mislead on what we were getting. I could go on and on but there's not enough space. We never even got a response from supervisors when we had issues that warranted it. Overall there are so many issues, and now that we have closed the builder has been silent ... More

Compare to other new construction houses ,Pulty model house is simple design, not special at all. We found out lot of issues when we walked through the house after it built and the whoever person in charge promised he would fix the problem but which he missed multiple area not fixed at all. We are kind of disappointed. The material they used are super cheap. After we moved in not even a month , the paint on the wall started to peel off. All the material they used my professional friend said it’s the cheapest one can not last longer time. About the house pricing ... I can say the seller really good at selling. But the price is not worthy for the location it is. ... More

Pulte has some good home designs, but in the end, they fall short because they hire the cheapest labor possible using the cheapest materials possible. Fit and finish is terrible, and there doesn't seem to be any inspection of the work performed. For example, many of the doors inside the house don't close. EVERY window has crooked or wavy framing and drywall work. The floor tiles throughout the house are uneven so furniture wobbles. Any purchased upgrades use the least expensive materials possible. The homes would be much better quality if someone actually followed up on the work performed to make sure it was done correctly. That piece seems to be missing. It would have been beneficial to have hired my own home inspector to follow up periodically during the build. On the bright side, the WildBlue area is beautiful. Landscaping is done well. ... More

Closed on home in March. Yard has still not been installed - issue is not due to COVID-19. This is a shame as we would not have poorly rated this experience prior to closing. We have been understanding about a window needing to be replaced and workers not being allowed in homes during the pandemic. However, yards are being installed consistently around the neighborhood as we watch and wait for the past 2 months.

We purchased a model home and we were very excited. There were things that needed to be fixed and we were told this would be taken care of so we went ahead and closed. We closed in September and most of what needed fixed still needs fixed. The communication is very slow or non-existent. We just want the things fixed so we do not have to think about it and can enjoy our new home. I know what one of Pulte's answers will be it has been to cold to paint our garage door but there have been several days this could have been done. It is very embarrassing and discouraging every time we pull into our driveway, we have to look at the mess of a garage door we have. We are the 1st house in the community so everyone has to look at our house both in our community and from the main road that passes by. The garage door is very noticeable. ... More

Bad build quality, slow response, to issues, deflection of complaints, denial of issues by people in charge. Non caring to problems encountered.

Very poor craftsmanship overall. The house was not cleaned before closing and there were countless issues, they rushed to complete what they could in the one-hour window while we were at our closing appointment. One-hour was obviously not enough time to do the work that was needed to be done, then they wrote us off once we signed the papers. Countertops were cracked in several places at closing and they won't replace them, they just glued two of the pieces back together but cracks still exist and they will not respond to emails about it. Also there are holes in the drywall, gouges in stairs, etc. And they won't fix any of them. Finishes especially a lot of the trim is damaged in so many places - poorly installed. Just shoddy, cheap work all-around. ... More

Terrible with warranty issues. Sinkholes throughout entire Pulte subdivision. Admission that land was not prepped appropriately. Rather than reach out transparently to homeowners affected, everyone has had to track down people to talk to. Warranty windows set by Pulte and confirmed by homeowner result in trades not showing up as scheduled causing missed work and worse, no repairs being made unless homeowner reschedules. LVP popping up everywhere. Warranty sends one guy with no pics of which boards to replace despite the person who assessed the need for repair taking pictures and advising there was no need to keep boards marked in home. Trade showed up two hours beyond the 4 hour window scheduled. No call made to homeowner throughout the day informing of tardiness. Supervisor of floor warranty repair supposed to circle back a week later… did not. Says in text he’s sick. I will never buy Pulte again…. Beautiful floorplans… but dropping ball on craftmanship, ownership of mistakes, and customer service. ... More

I purchased this house because when I came to see the model home, it was elegantly on display without a single defect, so I expected the final home that they will sell me would also be without defects. But the home I walked into has cabinets that are chipped, kitchen island that is not aligned with the center of the kitchen, and molding in the kitchen that is not even painted. The window frames in the kitchen are dented and uneven. The entire house has walls that have not been painted properly and most of the doors of the house don't align and cannot be closed/locked without extra effort/force. The carpet is shedding in multiple places where the transition from carpet to flooring occurs. Prior to closing, I had two different walkthroughs where all of these (and other) defects were made evident to the builder who promised that these defects would be fixed in a timely manner, even after the closing. But they have not been fixed. To summarize, after spending so much money, there is a certain level of quality that you expect in your home, which this house comes absolutely nowhere close to meeting. I had trusted the Pulte name and brand, but I am very saddened and disappointed in what they stand for. ... More

Very bad experience after closing with warranty team. Aeron in charge had no interest in following up with issues in regards to our driveway pavers which was stained and broke while we were closing, a claim was filed and no answer received, not even a follow up. Very disappointed. The details of the home in general lacked attention, the paint was terrible. Very dissatisfied with pulte.

Pulte did an okay job for us, but we are not 100% satisfied. Now after living in the home for almost 3 months, we feel we overpaid and got a lesser product than what was advertised. Every team we dealt with tried to shift the blame down to the next team, and would consistently tell you that you can't expect things to be done right. The sales team did an okay job, but there is very little involvement from them. Mostly, it's up to you to just pick the lot and home you want. The design process was ok as well. But often times you will hit limitations of what questions the design people can answer, and then they will respond with "I don't know". Small details such as "where exactly will the lights and outlets go", the design people will not know, and will tell you to ask your construction manager. Ultimately,it is not as custom as you are led to believe,and the different teams from sales, construction, and warranty do not talk to each other unless there is a crisis. You have to fight and make a crisis in order to have them take your seriously. The construction experience was poor in our opinion. Our CM was clearly overstressed but the volume of homes he had to build, and was not capable of dealing with us in a polite, humble, and listening manner. He was quick to dismiss everything we objected to, and was really only concerned about his rating we would give him at the end of the construction experience. He hated that I asked questions, and checked his work. He belittles and thinks your a "lawyer" if you try to ask more than he has time to explain. The construction team will often say "nothing is perfect" or you "can't expect everything to be done". Meanwhile, they expect me to pay $700k and be satisfied with a unfinished home. They just want to punt things down to warranty, and have you fight with them for a few months. Finally, my warranty experience was also a pain. I opened about 25 tickets for various things that were not up to spec, and I foresee having to open more. Even though I had a third party inspection, they're are still quality details work which was not done well. This makes the CM begging for a good rating seen even more laughable now that we have had this warranty experience. Warranty has a habit to say that "that's the way things are" (misaligned cabinets, or broken stair spindles, broken irrigation sprinklers, etc). They often stall you out by being slow to respond, and give you a 3-4 week out scheduling for service. Also, they will not communicate with the vendors who arrive and sometimes have no idea what they're here to do. In closing, I can tell Pulte is all about getting things done quickly. They are quick to try and penalize the buyer if we dare to delay anything, but at the same time, their tax to are to delay when it benefits them. They set a low bar for workmanship/quality, and are looking to just lint you down to the next team. Everything looks great on paper and the website and the model. However, your personal experience will be a big let down, and nobody will be held responsible for it. I have a lot to say to one of the presidents of Pulte if they ever wanted to talk, but I fear they are not concerned about what I have to say. ... More

Every time we submit a claim, we get told “this wasn’t reported during close, so we don’t know who damaged it”. That can be said for anything because it’s such a fine line. Seems a little ridiculous for such an expensive house and things are supposed to be under warranty. I can say the same where they purposely placed things that had flaws where it wouldn’t be obvious without inch by inch inspection.

There where several issues that I encountered along the process of purchasing my second pulte home.

Within 48 hours of moving in we had to have them come and tear out a shower wall because it was installed improperly. When I went back to the sales office to find out what to do, the sales agent said ‘it’s ok, it’s under warrantee’ like it’s no big deal to have to tear up a bathroom upon moving in to my new home because I don’t have to pay to fix it!!?! We were todl that they would replace several dead plants after things cooled down but when I asked about it a month later they said it was not their problem and I had to argue with the lady about it - they still aren’t replaced After our last rain storm I noticed that the drainage from our backyard was going under our garage porch opening up a big hole. and it looks like the water may be working its way under our foundation. They said it was the landscapers problem and they weren’t responsible - although the landscaper explained to me that they had nothing to do with the poor drainage issues. Again, I had to argue and fight with a very rude woman who told me they considered the matter closed. I subsequently had their onsite Foreman come over and he finally agreed that it was their fault/responsibility and when I called the very rude lady back, she still gave me a hard time about it. Pulte is the worst builder I’ve ever worked with. Their smiles went away pretty quickly after we received out keys and moved in ... More

Our experience was not the best. We felt pushed and also not heard. We know Pulte is not a custom builder however some of the items we inquired about were brushed aside, not properly addressed and/or we were given wrong information. One of the worst parts of the build was the sloppy nature of the contractors as we pointed out SO many things that needed to get fixed. The day of closing we were told that a ticket was opened to correct all and it's been impossible to get a response from the customer care team to handle ALL the things that need to be addressed. Spening over a million dollars on a home and the product we received is not good. The service and follow up is not good from most of the avenues we tried. We did have 2 decent people help the best they could but had to refer us to customer care to handle and it's been SO painful. We are still waiting for answers and will be sure to discuss this widely with the community and beyond if we cannot get a resolve as it's going on 2 months! The images of our home issues are thick - it's sad. Things are too rushed, many of the contractors are so sloppy, and the overall follow up to correct the issues is SOOOO bad. I hope this survey helps and gets someones attention to get these matters resolved. Walking into a brand new home with a huge stain on your carpet that we were told would be fixed only to still be staring at it 2 months later aggrivates me every time I see it. Again, I hope this strikes someones attention. ... More

Since moving into our new home there has been issues with fixing the quality of this home such as the woodwork, paint, and the yard. The HOA is non existent and there is trash, dead bushes and trees and old pine straw. The landscaping is NOT what was shown to us that this community would offer nor is the keep up. The amenities don't all work. This place already looks like rental quality. NOT a Pulte community. I have little hope this place will turn around. The only people that were helpful was Scott at the sales center and Darrin who helps with work requests.

Pulte is a low cost provider of housing and they are trying to be in the luxury segment in a community called ascension. They are out of their league and are not able to meet the expectations of a luxury buyer. The only reason they are getting the prices they are getting is due to the location, not the design or quality of the build. They are so bad with the customer journey and have no business being in this segment of the market. Summerlin (Howard Hughes Corp) is not thinking clearly either. Older Summerlin is so much better. Don’t buy in ascension from pulte if you want to spend $2m+.

Bad Bad and more Bad. I will not be recommending to friends and family. Very cheaply built and all staff have a used car salesman mentality. Been in my home 2 months and I am still trying to get things that were not good before closing.

Sloppy construction everywhere: crooked walls, doors that don’t close, bad trim, messy painting, and caulking that looks like a joke. Add dead sod, flooding, broken sprinklers, and a warranty team that disappears — and that’s life in a Pulte home. Buyer beware.

We encountered significant issues with both the Sales Consultant assigned to our project and the construction team responsible for building our home. Now that closing is complete, it is imperative to address how our experience can be meaningfully rectified or compensated—and how similar lapses can be prevented for future homeowners. Despite submitting these concerns in a prior survey, no follow-up action has been taken. The past several months have been both stressful and disheartening, and our repeated attempts to resolve these issues have only added to the frustration. Despite our early optimism, the process was undermined by a series of troubling missteps and communication breakdowns. We’ve compiled a thorough record of correspondence—emails, text messages, and documented interactions between ourselves, our realtor, and your team—that highlights systemic issues. Specific concerns include: - Unannounced Contract Cancellation: Our contract was prematurely voided without any notification, resulting in unnecessary confusion and delay. - Missed Opportunities for Upgrades/Add-ons: Key selections were never presented during early planning meetings, leaving us unable to make informed decisions or adjustments later. - Fireplace Installation Error: The fireplace placement deviated from the agreed plans and was not centered appropriately, raising questions about quality control. - Ignored NSO Request: Following our February 24th email, we were under the impression that a slat request was submitted. Multiple follow-ups received no acknowledgment or response. These issues—avoidable with even basic attention to detail—left us feeling misled, unsupported, and disappointed. They raise legitimate concerns about the professionalism and standards expected from your organization. The construction phase presented additional challenges. We experienced a revolving door of three different construction managers, resulting in inconsistent oversight and accountability. While the most recent manager showed genuine effort and dedication, they appeared undertrained and lacked the necessary support to handle the complexity of the project. The final walkthrough revealed that quality control and cleanliness were not priorities. There was visible dust and debris throughout the home, including an unacceptably dirty garage. Additionally, workmanship issues were glaring—cabinet installations had caused wall damage, and various finishes appeared rushed and uneven. ... More

Just make sure that you get what you pay for and ASAP.

Lot of issues I moved it and no proper fitting to basement and missed my fan in room and I see water leaking every where and windows and garage door opener has loose connections and doors getting sounds

After believing that the Pulte Team would fix several issues they didn’t. Ended up going through warranty and obviously their default answer is no. After paying a good buck on a house they would want to follow through on fixing even minor issues but no.

Overall, it is not worth to buy the home - house was not ready but pushed to close - after move in, noticed the quality of workmanship and materials are poor - found repair issues more than I expected - the warranty team responses the repair request quick but some vendors are not doing the repair good.

Pulte send the wrong documents to Freedom Insurance and they are charging us so much. They are still charging us for the Cancelation of the old Insurance (Putle Insurance) and they won't update. We are getting a lawyer and we are going to include Pulte for not sending the correct informaiton.