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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15699 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

15699 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Smooth process

  • Hillary J.
  • Verified HomeBuyer
  • June 29, 2021
  • Fortville, IN

Great communication throughout. Would highly recommend the Pulte home buying process. Enjoying watching my neighbors homes going up around me too.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Communication

  • Stephen K.
  • Verified HomeBuyer
  • June 29, 2021
  • Naples, FL

Pulte team, including mortgage, closing and construction staff communicated through the entire process. I was going through significant health issues and they all worked to keep me aware of what was going on and the timeline. During a difficult construction process and timetable they got us in on schedule. Thank you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Great experience overall.

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2021
  • Rockwall, TX

Great experience overall. Love my new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Great build and quality homes.

  • Elaine F.
  • Verified HomeBuyer
  • June 29, 2021
  • Fort Myers, FL

Great build and quality homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Construction Manager and Sales were great

  • Dwayne M.
  • Verified HomeBuyer
  • June 29, 2021
  • Punta Gorda, FL

We loved how well the Construction Manager Blake Barnes and Salesperson Yvonne Yocum kept us in the loop and were responsive to questions. Both were amazing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quantity over quality

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2021
  • Noblesville, IN

It is my opinion that they are more focused on quantity over quality. The b/s they tell you up front about working with you on your build and they are focused on quality and craftsmanship and will work with you is just that b/s! Once you move in the service department is not quick to get your house fixed in a timely manor. I had a poor build and service experience as most of my neighbors had.

Pulte Homes responded:
We are so disappointed to hear that you did not have a pleasant experience working with our team and are now having a hard time getting your issues addressed post-closing. We would like to learn more about these concerns so we can work to address them. If you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Pulte Homes - Our manager of the project went over and above getting everything

  • Frank W.
  • Verified HomeBuyer
  • June 29, 2021
  • Simpsonville, KY

Our manager of the project went over and above getting everything done. By closing

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Not enough workers or quality of workers.

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2021
  • Fishers, IN

Not enough workers or quality of workers. Rushed to close even though stuff was not finished. Terrible workmanship for the price paid. Misleading. Would not recommend.

Pulte Homes responded:
We are so sorry that your negative experience has led you to not recommend our services. We would like to learn more about your experience so we can address these concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte Homes - Beautiful homes.

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2021
  • Fort Lauderdale, FL

Beautiful homes. Unfortunately the buying process and customer service after move in is horrible.

Pulte Homes responded:
While we are happy that you love our homes, we are sorry that the process was a negative experience for you. If there is anything we can help with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. ^AH

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 2

Pulte Homes - Good experience from start to finish

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2021
  • Hutto, TX

Good experience from start to finish

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Field Manager & Warranty Representative

  • Matthew B.
  • Verified HomeBuyer
  • June 29, 2021
  • Winter Garden, FL

Our Field Manager was very responsive & answered all of our questions. Our Warranty manager, has been exceptional in answering questions & being clear & concise about the warranty terms.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - I did not get what was promised to me by pulte.

  • Rajashekar D.
  • Verified HomeBuyer
  • June 24, 2021
  • Novi, MI

I did not get what was promised to me by pulte.

Pulte Homes responded:
We are so sorry to hear that our team did not deliver on what was agreed upon. If there is anything we can help address, please feel free to email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

Great Customer Service

  • Catherine S.
  • Verified HomeBuyer
  • June 21, 2021
  • Fairfax, VA

Everyone we have dealt with including our salesperson, project managers and our customer care agent have been excellent to work with.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Not very happy

  • Veera K.
  • Verified HomeBuyer
  • June 19, 2021
  • Spring Hill, TN

We chose pulte because of their reputation, But not very happy with the quality of the house.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Responsiveness

  • Joanne S.
  • Verified HomeBuyer
  • June 18, 2021
  • North Reading, MA

One man cannot take care of the requests at this complex along with 2 or 3 of your other condo complexes. It’s not humanly possible. The main concern of Pulte is build, sell and make money. You have no interest in all the people who have already bought a place. There are a lot of really nice people living here. Many are very disappointed in Pulte. When you call or email you are immediately told to go online to take care of your request. There is no personalization. They are all robots. Also, the law firm you hired for the closing were very unprofessional. We had to stand in a hallway signing ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Pulte Homes - We are enjoying our new home and appreciate the support from

  • Gerald G.
  • Verified HomeBuyer
  • June 15, 2021
  • Estero, FL

We are enjoying our new home and appreciate the support from Justin, Sofia, and Anthony.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Incredible homebuilding team!!!

  • Joel M.
  • Verified HomeBuyer
  • June 14, 2021
  • Forney, TX

What stood out for me would have to be the great communication between buyer and home building representatives, awell as the outstanding help of the sales consultants. As a first time homebuyer, things can get pretty overwhelming and stress levels will get high at times, several as a matter of fact on the mortgage side. But with the help of these two teams, I was able to feel comfortable and confident that I was going to be receiving a high quality home. The home builders always kept me up to date with progress of the homes construction, while the sales consultants helped me by answering my ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - The entry door to the unit has gaps.

  • Mary S.
  • Verified HomeBuyer
  • June 13, 2021
  • North Reading, MA

The entry door to the unit has gaps. I have reported it several times and not received a response other than we are going to get another company to look at them. The gap is very annoying with light coming in. The paint that was used on the walls was cheap paint it marks easily and flakes. The secondary door from the outside slams shut and have been woken up many times. It was looked at but has not gotten any better. The size of the dogs was supposed to be no more than 10 pounds but there are some very big dogs in the building. The response from the HOA is minimal sometimes ...

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Responsiveness to issues.

  • Garry K.
  • Verified HomeBuyer
  • June 11, 2021
  • Naples, FL

Overall we had a great experience.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Pulte Homes - Things were done very promptly when buying house.

  • Denise S.
  • Verified HomeBuyer
  • June 11, 2021
  • St Augustine, FL

Things were done very promptly when buying house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Buying a home with Pulte was the worst experience I have ever

  • Anonymous
  • Verified HomeBuyer
  • June 09, 2021
  • Matthews, NC

Buying a home with Pulte was the worst experience I have ever had. I we’

Pulte Homes responded:
We are incredibly disappointed to hear that you had such a negative experience building your home with us. We would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte Homes - Great experience beginning to end.

  • Donald M.
  • Verified HomeBuyer
  • June 08, 2021
  • Riverview, FL

Great experience beginning to end.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nothing at this point for sure!

  • Michael G.
  • Verified HomeBuyer
  • June 08, 2021
  • Noblesville, IN

Worse experience of building a house! Terrible communication and many issues with our house. No one gets things addressed after you purchase your home. Would never buy Pulte again and would tell people not to build with them.

Pulte Homes responded:
We are so disappointed to hear that you have had such a negative experience building your home with us. We would like to learn more so we can address this situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. Thank you for taking the time to leave a review. ^AH

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Pulte Homes - Our field manager Nick was wonderful.

  • Franklin B.
  • Verified HomeBuyer
  • June 07, 2021
  • Buckeye, AZ

Our field manager Nick was wonderful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Overall, I would recommend Pulte as a builder.

  • Anonymous
  • Verified HomeBuyer
  • June 07, 2021
  • Charlotte, NC

Overall, I would recommend Pulte as a builder. Home building/buying isn't the easiest process but Pulte does a good job of communicating timely. There is room for improvement on transparency of changes and managing expectations.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

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