Pulte Homes Reviews

Poor material quality for the price, worst customer service, and lack of options.

I had a horrible experience with my Field Manager. He was rude and non-responsive.

Pulte would rather come back out to fix problems 3,4, and 5 times than do the job write the first time. They employ subpar contract laborers that are not skilled in their trades. We were told that everything past inspection, city code and inspectors have a really low bar.

Pulte is very busy at this time building as fast as they can, so if your home takes longer, don't be surprised, if the home experience is not what they advertise, don't be surprised, if you move in and you still find a lot of mistakes, don't be surprised.

My experience with most of the people from Pulte, like Skyler, Chris, and Ivan, was very pleasant. They were all very helpful through the process and were quick to respond to any concerns I had. However, one major issue that arose that has not yet been taken care of is the landscaping was very poor. The grass was laid over rocks, concrete, bottles, etc. and therefore has not grown well, or at all in many parts. I have never seen grass being laid over all of that, how can it grow? I raised my concerns about this issue, and the landscaping company sent one of their representatives named Jason who was extremely rude, and apparently was satisfied with the horrible job they had done when I showed him what was under the grass. He continued to be rude and make excuses, even at one point saying “Do you want us to remove every piece of wood, concrete, and bricks?” I responded yes of course because that is the type of work I payed for, and regardless, they didn’t even pick up most of it or even half of it, it was a mess underneath. He turned his back to me the customer and said “I’m leaving” and walked away without assisting at all or expressing any sort of understanding. Maybe it is because he couldn’t handle the truth that I was showing him, but again horrible customer service to go along with poor landscaping. The issue still has not been resolved. Major red flag. ... More

Once they built the house, they dont even care to fix the issues reported during walk-in. They say they will fix it but they never do. Ask them to fix all issues before paying anything to them.

Sales agent have very less idea on how to deal with customers especially when they first time buyers. builders are new with not a lot of experience but still somewhat did a good job. designs - house designs are awful, so much space is wasted on unnecessary things. The home designs needs to be explained well to customers and be given an idea on how it looks on the lot... like ranch houses will consume a lot of yard size vs other family homes. Cant just count the number of things. Sometimes the upgrades are really downgrading in Pulte. Interior design - Standard design options are joke, cannot customize the designs we choose is a backstep in the process. Inside the house, I see the paint is wearing out, nails are popping out of drywall. The electric work is a joke had a switch not working for more than few weeks. Overall buying a home at Pulte has given me many lessons I will not forget. ... More

We have been greatly disappointed by a number of issues. We were pressured to close on the house with outstanding issues as we were guaranteed that they would be fixed in a timely manner. Some of the issues which remained and were discovered after represent safety issues as well. At this point, over a month after closing, many issues remain unresolved or took weeks to get fixed (with prodding from us - like HVAC piping putting us at risk of CO poisoning, a garage door screw which was broken leading to instability of the whole opening unit). Often, we received NO or very SLOW response when we asked about repairs. We still have a nonfunctional master bedroom shower (the door is currently off the hinges with cracked tiling which we paid extra for) in the master bedroom and no timeline for a fix with 3 failed attempts at repair. We have no guaranteed timeline for a fix. As it stands, we will continue to push for fixes but hesitate to recommend Pulte to others if this is the "Pulte experience". A few other issues took us by surprise. The lack of any finished flooring in the HVAC room on the second floor, the final grade (with multiple areas going towards the house), and that our driveway is now permanently stained by some sort of oil based splatter. ... More

Very disappointed ☹️☹️ First they didn't do what they promised second It almost 2 months since I moved and they haven't sent someone to fix imperfections ( cracked,paint, broken,etc etc) and I been called them very often they just said we will send someone tomorrow and the tomorrow never came

Overall we are happy as we have to be happy. Nice to work with Anthony (Sales) and Steve (Site Manager) are very professional and impressed with their overall responsiveness. With reference to the quality of the construction, I am not at all happy. There are gaps (bugs can build their homes) between the baseboard and flooring. Baseboard guys say that the flooring is uneven and Pulte folks say that the baseboard. Very poor quality material was used for Window sills. Found and still finding several nails and other metal objects in the backyard and all my requests to find and remove those went into deaf years. Ordered a customized Garage Door and am still waiting (about two months now). Totally careless attitude after we moved in. Well. Learning to live with such issues. ... More

Pulte’s poor communication and commitment disappoints us so much. They really need complete responsibilities and accountability to listen carefully and timely communicate. Most importantly they have to take action but not simply disregard or inaction. Very disappointed and unpleasant experience.

I have very bad experience with Pulte . Before closing 3 days , we walk through house and we founded so many things which are not properly installed . At the day of closing , we walk again and we founded 20+ things which Pulte did not resolved till that day . THEY PROMISED TO US EVERYTHING WILL BE DONE . We make the agreement, after closing 15 days PULTE should complete the list . Today , 6 weeks after closing list is not completed, and they are apologizing all the time , with excuses and sorry for inconvenience. I can prove all calls which I made to PULTE TEAM ( more than 50 ) , emails ( more than 50) text messages ( over 50 ) and of course agreement which PULTE signed with me regarding all 20+ issues will be done 15 days after closing. Again 6 weeks after closing they didn’t complete the list. ... More

We’ve had so many issues. We were promised the home would look like a model home and it wasn’t. We are waiting response to get our issues resolved. Just felt like things were put together as quickly as possible knowing things could be fixed. On top of that we have plot issues. Our plot is smaller than what was supposed to be according to the plan.

This is my second home purchase with Pulte and almost might be my last. It was a true headache from the beginning with the sales center and lack or attention to detail and communication. The saving grace was the field managers who actually communicated very well and helped along the way. If I was to purchase again and saw the same sales team I dealt with I would leave. To obtain any updates from them was like pulling teeth. Even the local main office was also terrible at communicating. Due to covid we had supply issues but my home started after homes that had been purchased after me because the sales rep forgot to submit everything on time. ... More

Overall, it was a good time to buy a home which is why i did. Prices were rising and you needed to get in somewhere. Would I go with Pulte in the future? No, i'd try someone else out. I had to stay on top of them during the build process and when i mentioned issues, i was assured it would be taken care of. Weeks turned into a few months and during the last two weeks of closing they attempted to fix those issues when it should have been taken care of far in advance when it was brought up. Today after living in the home for two months, I'm finding other issues. Which brings me to their whole warranty process. For example, in my master shower, they never sealed the grout on the top tiles. I could stick my fingers all the way down just about anywhere on the top row. When i called it in, they came and sealed it. However, they wouldnt paint it. That means i have to call it in again to get it painted now and smoothed out. Its pretty dumb that I have to call an issue in multiple times to get it fixed 100%. The outside of my door never got sealed like the windows. I inspected other homes and they are in fact supposed to be sealed. Paint on the inside of the window frames never got cleaned up like i requested. Touch up on paint around the metal sealed plates on the ceiling (where fans/lightsgo) never got touched up. Pretty sloppy and definitely wouldnt try Pulte again. ... More

Houses are really built with very poor quality, there are lot of echo and you can hear through walls up stair/downstair, also even slow walk sound as a big bang noise. flush in a bathroom will create noise as if there was a big machine turned on and it is very lound rt below bathrooms (this is a big issue where we have work from home and in the meeting), this itself show how poor quality is.

Have had a lot of issues with labor shortages, back ordered products, and wanting us to close on an incomplete home. Still trying to get shutters since they are on back order but other identical homes are receiving theirs. Also told sod and landscaping might not happen until spring of 2022 and we moved in July 2021.

Overall poor from sales to construction. Multiple project managers with poor communication, sales with over promises, and a swamp in my backyard making it unusable. Already considering moving.

When I talked to others in the neighborhood, all were given a much lower lot price. People with much bigger lots were charged significantly lesser lot price. I feel I was taken for a ride.

Poor communication Delayed closing with no notice until day of originally scheduled closing No mailboxes for 3 weeks after closing Unable to use driveway for 5 days after closing due to driveway being poured late because of late inspections 5 weeks after closing and closing checklist items have still not been addressed Nails and debris all over the roof Damaged garage door from subcontractors has not been replaced Drywall and paint touch ups still not completed

Pulte Homes has had a good reputation, but unfortunately I am very disappointed in the entire buying/building process. 1. Pulte sales told me the property is not in a flood zoom but actually it is. Two weeks before the closing I was told a flood insurance is required because it is in a flood zoom. 2. The house was built with three car garages but with a narrowed drive way only allowing to access two. This is due a special county regulation about the drive way width, which Pulte does not tell buyers until the house is built. 3. Dry walls were soaked with water due to opened windows on rainy construction days. Pulte refused to replace dry walls since they already dried when examined. 4. After we moved in, workers are still using my outdoors outlets. Most of the time it triggered the circuit breaker due to overloading residential circuit which is not designed for industrial uses. There are clear signs showing private residency and camera monitoring in the front yard but this never works. Worker stealing power was caught on video. I don't think you will publish this review but I hope at least Pulte Home higher management can see it and gives me a call or shoot me an email. I can send you all pictures and video for details. ... More

Started off really well. Toward closing Pulte sales got very short and non communicative. Pulte finance said that everything was good and then pulled out 3 wks before closing. Not very helpful

There was a serious lack of creativity when it came to figuring out the siding delay. It was very frustrating! Not to mention that communication did not come from the top down. It’s important that customers know that companies care; not just the sales people.

Visit your homesite constantly to view progress.

The quality of construction is not up to the mark, construction finishing is not satisfactory. Painting is not done as expected. Quality for components used is very low quality.