Pulte Homes Reviews

Cheap sub contractors and not paid attention to small details. Have a 16 open tickets regarding all the issues.

I had a very positive impression going with pulte homes but as it came near to the completetion of house, the type and amount of quality issues we came across is just frustrating and aggravating. I don't know where to start in terms of quality but every single inch of the house has some faults and defects which as a home owner i need to look and identify and get it fixed which was supposed to be a builders responsibility. I don't even want to talk about the workmanship since it looked very immature on very basic parts of the construction. Painting, nailing, finishing the gaps, flooring, dry wall finishing, stairs, basement.. If i have to pull each and every bit of issues found in the house then it would clearly shows how Pulte lacks quality and is something a new or year old builder would construct than someone in the industry for a long period of time. My only good experience was with the Sales manager Mrs. Samantha and Closing reporesentative Mr. Steve but anything beyond it i can't even imagine what to say. Do i recommed Pulte to someone?? - I'm totally hesistant about it and sorry to say that.. It's my first new home and i'm moving in with so much hesitation considering the issues it has, but no other positvie feeling. ... More

Quality of materials and workmanship is just OK. Subpar if you look closely at the details. Once you close, it’s nearly impossible to get them to do anything for the warranty repairs.

This is one of the most basic home I have seen and bought. The only and biggest reason to buy is because of the school district. The workmanship and quality of the home is below-par. Coming from a Toll Bothers house, and the luxuries offered, quality, workmanship and flexibility with the floor plan, Pulte is on the opposite spectrum of this. I would say it's just a bare house even after adding a 100k of upgrades, nothing special about it. The list of shortcomings is pretty big and i wouldn't want to go into those details. One major challenge I am facing right now is the HOA and their bylaws. Pulte never provided the bylaws before purchasing the house, because they know if they would do that, quite a bit of people will either have second thoughts or might not buy because of the ridiculous bylaws. One shinning part in all of this process was the Pulte agent. She made herself available and guided and helped throughout the process. Lori is just amazing. Other than that getting mortgage from Pulte and working with them was a nightmare. The mortgage agent was more busy than the US President would be. It was a challenge to talk to her. The service managers are also very hard to get a hold of. You would think that, part of the process of buying from a national builder would be after sales service, which is barely there. I would say that I dont see myself living in this house after kids graduate from high school or if Toll Brothers start building houses in the same school district. ... More

The excitement of purchasing a new build was dulled by the high costs of any upgrades. The bundling of un-related items was also an issue. For example, we got to choose the color of our front door, but it was bundled with the color of the roof shingles. The house/lot was not completely ready on closing day. In fact, a month later the lot has still not been cleaned up from construction and the landscaping has not been started. The quality of the structure is yet to be determined, but we are disappointed with the quality of the paint that was used in the house. The appliances and fixtures throughout the house are of good quality. The Sales Associate was excellent in helping us through the process and communicating with us. The Customer Service Representative has been responsive to our inquiries. The Construction Manager was very helpful and open to suggestions prior to closing. However, since closing, he/she appears to be overwhelmed and is slow to respond. In conclusion, we know that the buying experience is different for everyone; ours has add its ups and downs. ... More

My experience with purchasing a spec home from Pulte Homes has been mixed. Initially, the salesperson who assisted me was very pleasant and helpful throughout the buying process, which was reassuring. However, upon moving into the house, I encountered several issues that have been frustrating to deal with. One of the most surprising discoveries was that the kitchen exhaust was not installed. When I raised this concern, I was informed that it wasn't included in the specifications for the home. Frankly, I find it hard to believe that any modern home would be built without such a basic feature. One of the most surprising discoveries was that the garage door did not include an automatic opener. This seems like a basic feature that should be included in any modern home, yet it was not part of the package for my home. This omission has been inconvenient and unexpected, adding to the frustrations of settling into a new home. Shortly after settling in, I noticed a leak between the second and third garage spaces. I promptly reported this to the appropriate contact at Pulte Homes, who initially came to inspect the issue. They acknowledged the problem and mentioned they would consult their manager. Unfortunately, despite my follow-up emails, it took weeks for them to return and address only a portion of the leak, leaving the drywall still in need of repair. Further complicating matters, the ceiling lights began malfunctioning not long after. Despite reporting this issue promptly, I have yet to see any resolution after several weeks. Another disappointment has been with the backyard landscaping. The yard was delivered with straw installed, but underneath it, there are large rocks that have made it challenging for the grass to grow evenly. It's clear that this was not disclosed or adequately addressed during the purchase process. Reflecting on my experience, I would strongly advise prospective buyers to thoroughly inspect every aspect of the house before finalizing their purchase. While the initial sales process was positive, the ongoing issues with construction and responsiveness to repairs have been disappointing. ... More

After previously living in a Pulte home, I was excited to go through the new build process with them. Unfortunately in their attainable communities they seem to have cut corners and costs at any opportunity. Already looking forward to moving out.

1, Spectrum drilled holes in my siding with out using them. I was told by Pulte to take care of it by myself. So I paid an outside contractor and was reimbursed by Spectrum. 2. My air conditioner and thermostat were not working properly, I called Arrow and they found out the circuit breaker for the Air conditioner was installed in backwards .3. The commode in master bath rocks back and forth. Have not been able to get anyone out to fix, 4. I reported to customer care that the outside siding has warped. It's been I week since I reported it at Pulte no one has committed to appointment to review siding yet. 5. Garage door gets to the top of the cycle and has a loud bang. Have an appointment next week. I have a major concern about the Water basin behind my house BASIN 4, I got a small non-descript answer from your Pulte manager, so I contacted Columbus Drain Water personnel. They mention that the EPA was out here in the week previous and review the ponds. Columbus Water sent a inspector out. I met with him at the pond and explaing what might be happening to the basin. He agreed and we got on a conference call with his boss Liz M. we reviewed the ponds map and focused on Basin 4. They were in agreement that they water level is too low and causing Algae build up. I did not want to get so involved with this but this water levels way too low and will cause water quality for the rest of the Ponds. So communications worked with Columbus service and some did not. ... More

I had a wonderful salesperson name Kay. She was very knowledgeable about the entire process and made herself available at anytime to explain, clarify, or intervene if necessary.

It’s a beautiful home in a stunning desert location. There are little problems that have not been addressed to our satisfaction ie: chipped quartz counter top, We have owned out home nine weeks now and still have issues to be resolved. A partial list: scratched and stained tub/shower enclosure, leaking toilet flush valve, damaged exterior trim (gable), screws sticking through drywall, cracked laundry room utility sink, missing grout, light switches not dimming, scratched window and paint spots on many surfaces. Several issues have been remedied but once the project manager moves on, customer service lacks a sense of urgency. I feel like the 10 month quality review is a waiting game play. Issues should be fixed ASAP! We feel good about much of the initial support teams for purchasing our home, but the finishing contractors leave much to be desired. ... More

Unfortunately, after moving into our new home I notice more and more quality issues every single day. The dry wall is so cheap it feels like it could crumble just touching it, there are many walls where the corners are not at right angles and are crooked, the drywall has many imperfections, I am seeing the tape lines in the ceiling under the drywall, there are ridges under the carpet where the flooring doesn't meet, window frames are starting to rust (we have been moved in 2 weeks), front and back porches have huge cracks forming...I could go on and on. The quality sucks. Will never buy a new build again. Houses just aren't built like they used to be. I feel like I live in a house of glass that I have to be exceptionally careful with. ... More

Since the day of the house check list, where I detailed the defects in painting and finishing to the builder, many of the problems were not resolved until the day of closing and after closing they still did not resolve the problems. I had problems with irrigation that I had to resolve on my own. Many promises but nothing resolved. very disappointed with the company that built the house

Lot of quality issues and issues with workmanship. Even after the closing day there were lot of paints issues that were not fixed. I have talked with few others in community and their experience is similar. I driveway I understand it can’t be done because of winter time but they didn’t even remove the nails from driveway which caused 3 tire punctures and tire replacements for guests visiting the house. Cabinets not done properly and I am still waiting for them to fix after more than 45 days after closing. Overall not so great experience. They charge you a lot of money for simple upgrades which other builders have included in their price. ... More

We love the Cardinal Point Community and lifestyle associated with it. Our home plan is perfect for us however the quality is not what it should be for the price paid. We have been told we can't request service unless it is something major so we are living with sticking doors, uneven paint, poor drywall finish (garage is atrocious), cracking driveway among other issues.

Build quality of the home is not very great. Option selection process is not very informative, sales executives not always know the correct details and mis-guide in making selections. Design appointments are a disaster with no proper lighting and time to make selections. We have to make all the selections in one meeting and we are rushed into making decisions. Building process was decent overall but when it comes to fixing any open issues, the construction team does not respond and even when they do, they only fix the issues partially or improperly. Home is decent and the floor plans are good but the overall experiece is not very great and will make you a little unsatisfied at the end of the day. Home is a very big investment and we would like to be a little more satisifed at the end of this amazing experience. ... More

Warranty Department and Design teams are useless.

Though it is a good value for the price I paid, I had numerous challenges throughout the home buying process. The biggest issue is lack of communication and flexibility. I purchased the home which was backed out by another buyer and decided on few upgrades. Pulte is not at all flexible to make any changes to the structural upgrades though the construction has not even started. The second issue I faced is lack of communication and workmanship. I am ok to push the closing by pushing few weeks if Pulte needs extra time to deliver a quality product. But we need to be informed. In the end, we neither got the home on time nor the quality we were looking for. Now I need to be behind the warranty team to get the quality issues fixed which is very disappointing. ... More

Quality of materials is so cheap and workmanship is so poor.Lacking on so much on Quality construction.And contractor dosnt do anything until you tell them 3 to 4 times and still stuff to be done is left to do.

The quality we were expecting from Pulte and this price point for this home just was not there. We should not be having all these issues. Future home buyers definitely spend the money to get your own inspector. That was our big mistake. You want to be excited about purchasing a new home. It’s stressful enough just moving, but add on the back and forth process trying to get major things fixed on your new home is another level of stress. The sense of urgency is lacking and the builder should have caught these problems during the build process. At this time we are filled with regrets towards this purchase. Just too many major issues to deal with on a new home. We hope this changes if things are repaired properly. ... More

Pulte is just ok- not exceptional

Every builder tries to cut corners…stay on top of them. Overall we are happy with our house but the customer service in the last month was terrible especially the title agency.

Material used vs price of home was disappointing. But seems to be the Pulte way. I never got the opportunity to interact with the builder until I closed on the house. I submitted a "punch list" over two weeks ago and only one item has been addressed. My last Pulte home. Sell 1st, customer service 2nd.

The process of buying a home directly from Pulte and their subsidiaries is siloed process that creates headaches for buyers and finger pointing amongst the Pulte group. The only bright spot in their operation was our construction manager Adam. We started off our process with Steve the salesman. He showed us the model and multiple properties which was pleasant. As we walked thru the home that we eventually purchased there were some issues that Steve acknowledged and assured us would be corrected before our next visit. As time went on it was clear that Steve was not going to address the issues and we would have to work directly with Adam to solve the issues. Steve also failed to disclose the closing date to us and passed the buck to Pulte mortgage. Be prepared to jump through multiple hoops when you work with Pulte mortgage. After our financial information was uploaded into their database, it was not vetted prior to being passed over to under writing so the database did not have the correct information for underwriting to review. We explained numerous times to our point person that this should be corrected and instead of working with us they passed us over to a new person. After multiple uploads of information, it became clear that the Pulte mortgage process had numerous gaps that had to be closed by the customer instead of the mortgage group. Also, the closing documents had to be sent to us numerous times due to typos and incorrect information. We were passed to different point people throughout the process and struggled to get correct information. Often, we felt like they were not disclosing information to us, and we were not allowed to speak with the people making the decisions. A silo within the silo of Pulte group. After navigating our way through the most confusing process of our lives we finally found a bright spot inside the Pulte group when we met Adam our construction manager. He was the first person who told us are actual closing date, Pulte mortgage and Steve would not provide us that information and pointed fingers at each other. Also, he walked us though the process and we finally felt like we could trust someone within Pulte. This was a pleasant surprise because going into that meeting, we did not have any faith in Pulte and expected more of the same type of customer service we had with other members. If it weren't for Adam our rating would be 1 star for everything. ... More

The house closing was scheduled even though I was out of the country and unable to do a walk-through with the builders. Pulte was not flexible on the closing schedule. Once I returned and had the walk-through, closing, financial portion had already been completed and now finishing the punchlist on problems With the home remain on resolved after several weeks. Unable to have the Furnace people address issues that should’ve been addressed before closing. Difficulty just having a lightbulb put in the garage door opener, it is unfortunate at these smaller items remain unresolved. I’m hoping that we can resolve these issues to a mutual satisfaction ... More

Build quality is poor. Team just looks to deliver the house as per the schedule and were not concentrating on the quality at all. Very poor in reviewing the work done and correcting the issues intime.