Pulte Homes Reviews

Overall build was decent but finish work and final craftsmanship was disappointing.

A lot of issues with new home, Pulte not handling warranty requests with urgency.

Typical issues have risen since purchasing but the final walkthrough was horrible. Pulte Construction Manager was at first very responsive to things, generally; but, 3 months after purchase, Crickets/non responsive. Still finding defects! Kitchen cabinets are cheap builder grade (wish I inspected these before buying! Whomever designed this kitchen should stop drinking on the job or get more rest; home builder Pulte should be ashamed of this build! Cabinet's are some thin cheap S! L shaped with corner cabinets are hitting each other when fully opened. What an clarified poor, totally stupid desgn! Never buy Pulte again; Already planning to sell this box in one year! ... More

If you are buying a house from Pulte finance it thru another mortgage company. We have always gone with rocket mortgage but decided to give them a try worst decision I ever made. They never communicated with each other and they had 5 months to get their crap together on the day of the signing of the house. They told us they had an issue with our paper work and we were told that it was a possibility that we were not going to get the house. After a month of dealing with them and resubmitting the paperwork again we finally got our house. Then while we are living in the house. We encountered some issues our garage floor had multiple long cracks. We submitted our concern online. The guy that shows up tells me settling cracks and he told us that’s natural and they will not fix that because it wasn’t a specific width and I was told to read the manual. Then the sprinkler system that they installed has a leak and I was told that they didn’t cover that and we had to fix that. ... More

We initially loved our home buying experience -- although the home was finished two full months prior to the date they told us it would be. While for many people that would be a positive, we still had to sell our house so it was a little nerve wracking in that our plans were completely thrown out the window as we had to rush to sell our house. Throughout the building process we were continually told of "build quality" over and over again, yet when you finally move into the house and also sit in the community and watch the hired tradesmen building houses next door and around you, the build quality is a little questionable. For example the lawn sprinkler system is complete crap -- inferior parts just cobbled together and thrown in by a landscaping team that doesn't really seem to care. I saw a build manager trying to force an electrician to put the wrong exterior lights on the house simply because he wanted it done and the electrician stood his ground and said it wasn't the right size light and he refused to do it. What was most upsetting is the fact that about two weeks after we moved in, we woke up to find some serious gouges in our cement driveway -- clearly made by construction equipment which is all over the neighborhood. We called to report it to be replaced and they refused. I took it all the way up to the CEO who did send out three people to look at it and who were completely amazed at it and couldn't figure out how it happened, but ultimately, they refused to repair it and their customer service rep gave me the name of a friend who could replace the cement in my driveway! After the money I paid, they should "do the right thing" as the CEO says on the website and replace part of the cement in my driveway. There are also inconsistencies in the community in that some houses got rain sensors and ours and our neighbors did not. We've also noticed things like the wrong paint color in certain spots and improperly cut molding, etc. which we will all put in for our 11-month repair review. It is impossible to see everything during your walk through and they supposedly have a customer service team who is reviewing everything prior to your walk through who I would assume is more used to seeing the common errors, but they did not and there was a lot I have seen AFTER the fact that should have been fixed. The homes are a very nice and modern style which are very easy to live in. The overall floorplans and design is great. Some of the finishing choices were limited like the light fixtures which were all basically the same. Overall I am happy with my house. It is just difficult to live in an ongoing construction site and the site managers really don't do anything to minimize the noise and traffic impact for sections of the community which are completed. It would be nice of them to actually advise the cement trucks and other delivery vehicles to not drive past the completed homes and stick to the new construction areas as it does get really disruptive to those of us who now live here. Quite often the noise is unbelievably deafening and hard to stand and the contractors start at 6:30 am and quite often are still here well after dark as they rush to finish houses. When they are here for a 12-hour plus day it does make you wonder how good the build quality can actually be. ... More

The process started off well but went downhill starting with the mortgage process. Had things missing inside. Air conditioner had issues. They seem to care a lot in the selling process, but after built and in home it is not as great.

We experienced numerous issues, and the response time was very slow. Some of the problems remain unresolved. They provided many excuses, but honestly, most of them seemed unreasonable. You need to be assertive with your requests. I believe the main office is unaware of what is happening at the local sites, as it is a large company operating nationwide. I doubt the people at headquarters understand the situation here.

I had few issues and builder is not getting fixed and I was following , they responded and but not provided any solutions, I just completed 2months in this new home.

I moved into my Pulte home about two months ago. Overall, the experience has been okay, but there have been several issues that I believe are worth mentioning: 1. Leaking shower – It took nearly two months to get this addressed, though it was eventually fixed. 2. Material quality – Some of the finishes feel quite cheap. For instance, the shower rods and towel bars keep coming loose. They’ve been fixed, but the poor installation quality makes this a recurring problem. 3. AC and hot water – Neither were working initially, but they were repaired fairly quickly. 4. Creaking stairs – The stairs began creaking within two months of moving in. I was told this would only be fixed once, which is disappointing for a brand-new home. While we really like the community and the service team has been responsive to get things fixed, I do feel that many of these issues could have been avoided with better care during construction. Based on conversations with neighbors, it seems these problems are common throughout the community. It’s disheartening to say, but the overall build quality feels average, and not quite aligned with the price point or what was promised in terms of finish. Definitely NOT THE PULTE BUILD EXPERIENCE they advertise. Still, it’s our home, and we’re hoping things improve from here. ... More

Build quality is not what I expected. There few things that I can not mention here.

We had a very positive experience with our Sales Representative, Danielle, but the Construction Manager was a poor communicator, and subsequently, as we have discovered later, and poor manager. (He is no longer employed at Pulte) We purchased a quick move in that was at the interior trim stage, and we were out of town buyers, and thus could not keep tabs on construction process. We have had difficulty with followup on service requests, using their required, touted, on-line problem reporting process. Pulte has a wonderful process, on paper, but the actual execution and chain of responsibility is sorely lacking. ... More

Do not agree to sign without repairing, even if small fix. After signing , only way to fix them is with warranty service.

We did everything remotely. From the design choices to the final walk through. We didn't see the house until after close. We are very disappointed with the placement of internet/cable connection and the electrical outlet placement in both the living room and bedroom. The internet/cable connection and the electrical isn't next to each other in either room. Very very disappointed. I believe the project manager should have noticed that and had it corrected

I’m an unhappy with my house

The sales rep, mortgage lender were all very nice. The problems came after. The contractor did not fix everything he said he would. He then ghosted us. We had to file warranty claims and of course they couldn’t all come at the same time so I had to take multiple days off from work and one time a worker stepped through our ceiling causing another thing that needed to be fixed. I finally just gave up. The counter tops chipped (in like three different spots) in the first two months. We were told the counter tops were very durable but obviously not. Tried filling a warranty claim and was denied. Apparently everyone needs a water filtration system in the home, that would have been nice to know how bad the water is. What was supposed to our first new home and forever home has been a disaster. Stay away! ... More

Be careful, get everything in writing! They will promise you everything but then not deliver as promised, unless its in writing !

Good luck having a rapid response to warranty issues!!

Finish work that was promised prior to closing was not done. We have been in the home 2 months and there has been little or no communication regarding completion of the drive (now done), irrigation system, sod. Gutter system was completed yesterday with no notice to us which may complicate installation of our planned concrete patio. Yard was rough graded several weeks ago and both neighbors sod and irrigation systems were disturbed at great inconvenience to them. Experiencing problems with water intrusion into porch area. Inspection completed and it determined there is a row of missing shingles and that roofing material requires extension for gutters to work effectively. No firm commitment as to when work will be completed. This is our second Pulte built home. The first was a better experience. ... More

Overall decent house, they cut corners where they can. Trades need to be watched lights not centered, toilet not centered. Tough to get them to respond to issues.

The home itself has been decent, other than the exposed nail heads in my shingles and missing flashing. The lot is absolutely terrible. The lot floods with each rain and is a sponge for days afterwards. When landscaping we found sliding, nails, screws, and a huge amount of rocks under the sod. I expressed my lot concerns with Pulte multiple times and it was dismissed as a non issue. I will continue to collect documentation for future disputes under the “Right to Repair Act” if action isn’t taken from Pulte regarding the lot.

Fair at best. Typically, no response unless repeated messages sent over days. Also, the various workers did not take pride in their work. They just wanted to get the work done as fast as possible and not make an effort to do a good job.

Please ensure everything is in written communication and I hope Pulte does a better job in hiring construction managers. Some especially mine was horrible

The sales experience, especially with Darla, was excellent—she was extremely helpful throughout the pre-sales process, and I have no complaints there. However, I was quite disappointed with the walkthrough process. There were clearly visible issues that were missed during the walkthrough. When we noticed one of them just three days after closing and submitted a warranty service request, it was rejected by the service manager, Nathan Lawrence. This has been very frustrating. Given the circumstances, I would like to escalate this matter to senior leadership at Pulte for further review.

Overall the house is great but there are many quality issues we have discovered. To start, the vanity lights in 2 of our bathrooms have fallen out. Our living room carpet is so thin, we can feel the nail strip underneath. The kids have had multiple injuries since they don’t typically wear socks or shoes in the house. Under our basement carpet floor, we can feel Little Rocks so it doesn’t seem like the floor was cleaned prior to laying the carpet. Our door locks have to be positioned a certain way in order to lock properly. And lastly, Some of the trim does not meet the floor.

Attempts to be a high quality builder and put customer concerns first but falls flat on the execution. Their website experience is a mess with multiple redundancies, the finance side of our purchase was a disaster with poor communications that impacted our closing date, and in terms of build quality- it is slightly above average. I am still waiting for warranty claims to be addressed after 3 months. They strive for excellence and have great staff that work hard but it falls flat.