Pulte Homes Reviews

Pulte gives very few choices and charges a premium for many things that we felt should be included in a house. Although I realize Pulte is not a custom builder, we were disappointed by the selections, workmanship, and quality of building materials.

Our sales and construction representatives were very responsive and friendly and the condo is overall nice but we have had several issues. They pushed/forced us to use Pulte mortgage even though we already had our own broker. We applied, but ended up using our broker as Pulte couldn't match. That pushed the process back 2-weeks waiting for Pulte's underwriting review. Also, had many delays in closing as the condo was not appraising. Had to wait for more units in the development to close so there were additional comps. In terms of build quality, I wish we would have requested an independent inspection before we moved in to prevent a few issues. The day we moved in the utility room flooded. We have a ranch with no basement so this shouldn't happen with a new build. It took several days for Pulte to respond to our service request so I ended up fixing it myself. Once the HVAC company came out they said the entire system was built incorrectly. The drain is actually the highest point on the floor so water has nowhere to go. This is a major issue and should have been caught by the builder during construction. Also, the refrigerator wouldn't stay on as outlet was GFCI and kept tripping. The kitchen fridge doesn't actually have to be GFCI and the fridge worked fine when using a standard outlet. The master bathroom is designed weird, no shelving in the shower for soap / shampoo and nowhere to hang towels near the shower which means you have to walk wet across the slippery floor. Also, the light switch near the toilet is in the back of the room which is annoying at night as you have to walk to the end of the dark room to turn on the light. It should be next to the door. Overall, I would still recommend as it is nice to have a new build and our initial representatives were easy to work with. Just be aware that "new" doesn't mean that everything was done correctly. I just would have expected a better attention to detail with the design and build. ... More

Bought this home after coming to know Pulte homes are good at construction and they take care customers well. Realized that they are no more as the community was sold out and they wanted to handover the pending homes soon and move out. It was supposed to be inventory home with upgraded materials and we did not have a chance to choose any further. Had poor laundry flooring, handrails, poor paint quality (know that we had to wait for a year to settle down, but the paint that I got was very poor quality). More than a month now after closing but there were many pending items and still not fixed. There were many missing items in the build (tissue holder, towel holder, towel ring), back side door entry door was fixed right in front of floor air vent. Some of the fixtures (done via contractors) had loose fittings, improper workmanship. One would think the field manager is the one who pulls over all contractors and inspect what is in the build and what was completed however we had to end up in telling him many missing things. Not sure how they would keep their promise of coming back after 1 year to inspect and fix things once the home settles down. ... More

First, the following is not only based on my wife’s and my experience. After talking to neighbors, similar if not the same issues have been observed on many levels. The list below is not only our impression but was already recognized by the quality manager from Pulte. He wrote the list and I am just copying/pasting parts of it here. After our first walkthrough a lot of things got marked with tape with the explanation that it will be taken care of before move in day (that was expected, no complaint here!). Unfortunately we found that a lot of the marks (tape) simply were removed without taken care of the issue. Following an extraction of the issue list from Pulte’s quality manager: - The house was handed over dirty. Slight dust film everywhere, hinges, handles and outlets were overpainted and not cleaned afterwards - Damaged flooring (luxury vinyl, in total 9 floor boards need to be replaced). - All trimmings (windowsill, door frames etc) are sticky and will be repainted. Some doors need to be sand and repaint - Paint job in general very poor. Brush strokes and patch ups are easy to spot when looking for it - Tiles in bathroom crooked and not leveled, different (mix of) grout colors were used - Tiles in shower not leveled so water cannot drain properly - Master bathroom has hot water issues (also our neighbors experiencing this), 2nd bathroom works fine for comparison - Missing and damaged cables which need to be replaced now (requires to open walls) - 12 out of 18 windows have scratches. One is hard to open, when opened, it will not stay open - Missing or too much caulk (gaps or excess not removed) - Cabinets are crooked, damaged (cracks/scratches), several doors are warped and the paint on it is inconsistent (we paid the for the top tier kitchen btw) - Taping in the garage showed a lot of quality issues (air bubbles under tape, screws extruding or holes not filled). Even though they redid the taping it is still just a touch up of the worst spots instead of a fix (still not happy!) - Bathroom sink cannot hold water, does not seal - Missing or damaged sprinkler and outlet covers - Worst part is the stairs, nails are sticking out under the carpet. Cannot walk on them without shoes. If you do, you will find the steps to be uneven on top of it I could list more but these are the most disturbing to us. Work orders have been placed by Pulte and we have to live through the patch up job, which will be quite invasive considering few items from the list above. To be fair, it seems Pulte wants to take care of the issues but based on the initial work I can only hope that the quality of the workmanship will improve. It probably will take some time to be taken care of and I will use social media to report about the outcome in a few months. #PulteHomesExperience (by end of the year!?) Thanks for reading. ... More

Pulte creates too many homes that it cannot keep up with, thus the quality suffers. Finishings were poor such as painting was awfull, many places were missing paint entirely, choices of wood were poor as noticed during construction, final grading still is not complete after 2 months, window signs still in windows above garage, responsiveness is very slow often times months.

Medium quality at best. Pulte will burn you if they can.

I was given a very low grade refrigerator just so they could close and get their money. The frig door doesn’t stay closed, it’s very small, and doesn’t have an ice maker. We live in Florida and have to buy ice every two days. Ive talked to Pulte and their sales manager who doesn’t even call back or follow up. He’s been a total disappointment along with Whirlpool who blames Pulte then Pulte blames Whirlpool. The sad part is I can go out and buy the refrigerator I ordered and paid for but no one will step up and give me a refund to do that!! All I get is excuses and no solutions!!

From the beginning no one seemed to know what they are doing or how to answer questions. Right before our closing date 10 months in they would several water leaks all over the house and mold so they had to ripe out the walls and treat for mold several times. We were told the mold was gone and we had a new closing date so we had a home inspection done only to find the attic was not treated and there was still mold in there. So I was fine with all of this but my issues is that their trades men worked in our house for almost 4 months around our upgrades and there are blemishes on everything. We paid 120,785 to literally upgrade everything ion our house and by the time we moved in our floors and counters had issue they wont fix. But that's not even my biggest issue, anywhere you walk in our kitchen or living room either our kitchen island or living room table rattle. They blame it on floating floors but your floors should not vibe everything around it when you walk. They have said they will fix it but this is yet to be seen. I think if you are going to preach quality you should take your time and build quality, not rush so you can more houses super fast to make the most money possible. ... More

We always had to initiate communication to find out what was going on. Our house took 2 months longer than expected, but at no point we’re we reached out to to be made aware of this extension our original estimate just came and went. When we did our celebration and pointed out items that needed fixed Steven said he would be “living at our house the next couple of days to get things done.” I’m sure he didn’t do that as many of the items were not completed. We had to close with items not installed and had to wait several days for them to be installed. Then they weren’t installed correctly.

I have been in my new home for 3 months and have yet to be fully settled in the house. My floors were not to standards and what is worst the “replacement” has been just as bad; now I am waiting to get my floor redone again. My wife and I have noticed the workmanship was not as good in other areas but the main thing that stood out was the bad tile work. The responsiveness has not been up to par when asking for something to get fixed.

I would never recommend Pulte to anyone I know. The options are not great and Pulte nickels and dimes you for everything. The closing date Pulte gives you also means absolutely nothing. Very poor experience.

Many defects surfaced as soon as we took possession of the home and the home was being lived in.

We were very excited to buy a new home from Pulte, but unfortunatelly our experience has not been very pleasant. We had a defective range that leaked gas the first time we cooked. In fact, the range had been fixed for a different defect prior to our close. It has been a lenghty and exhausting process to finally get to the point where it will be replaced. We are waiting for it to arrive. There were multiple little issues with drywall, cabinets, paint, fireplace, chipped lighting fixtures etc. Most have been resolved, but it's quite disappointing to see these things were missed or considered "acceptable" through quality assurance inspections. Thank you for the opportunity to express our experience. ... More

Overpriced, way over to the appraisal report price, and not even a chance for negotiations

while we do like our new house there were and still are many frustrations. They still have not finished fixing what they said they were going to and we bought out house a month ago. (and i mean there is a laundry list of things). many of our neighbors have expressed the same frustration and are also still waiting for things to be fixed or finished properly on their houses. the building of the house and buying experience was overall pretty awful. throughout the building process we mentioned several issues very early on that were ignored and we were told by our Pulte real estate agent Sylvie to let them to their work because they "have a process and we need to allow them to do their job." 5 months later a good portion of the house still has flash painting on the ceiling. Our real estate agent Sylvie answered some of our questions we had throughout the process. however, either she lied to us about several issues and/or overall communication within the company is awful? It is not a good sign when one meets with the field manager about concerns of your almost completed house and he has heard nothing about the large issues we have been mentioning since feb/march. we met with her to discuss this and she became so defensive she left the room and never came back. that was in May and we havent heard a peep from her since. not even a congratulations on our new house. Whether she was happy with us or not, there was no excuse for the lack of professionalism we received from her the last month before closing. a tip for buyers: do not sign papers for your house until it is done to your satisfaction! once bought all needs including unfinished tasks are sent to the warranty department. Michelle in warranty has been great and done her best thus far to help us however contractors do not seem to respond to or care about fixing things because they are understaffed and pulte cares more about continuing to build new houses than finish the houses that have been paid for. i would not recommend Pulte ... More

Some issues. Several times we were given financial numbers that were not accurate. Estimated monthly Mortgage numbers were misrepresented (low balled) and our $160 HOA fees became $190 in less than a monthl (with no notification). It has been almost a month and several of our issues with the house’s construction still remain outstanding. Proffered repair timelines have not been met and we are still uncertain as to operating policies that govern the community. Almost get the sense that Pulte is rushing to sell their few remaining houses and become move on. Out house is beautiful and the community offers a nice environment however we are experiencing some regrets with respect to our home buying experience. Sales people were nice but not totally transparent, Building supervisor (Ryan) and warranty rep (Bruce) are nice bur a little overwhelmed. Thanks for the opportunity to provide my thoughts, ... More

It was terrible and we are still going through it. We were forced to close before the house was completed. We’ve been living here for over 1 month and things are still not done. It is a nightmare that we can’t wake up from. We still cannot access the Pulte Home site. There’s no technology support. It’s ridiculous for a publicly traded company. It’s shameful.

The upgrades are minimal for the price you pay. The Team clearly is interested in volume over quality. Have already had multiple service calls for tons of minor things. They have been resolved but just a hassle. Also have a major drainage issue on both sides of my property as well as both sides of my neighbors do as well. Common issue in the community however they are laying down drainage is terrible.

Beautiful homes. Unfortunately the buying process and customer service after move in is horrible.

All I can say is we are 30 Days past closing and have a laundry list of things that are not done

An experience that was scheduled to be a pleasant one turn out to be simply terrible.

Overall quality of material is cheap. Sub contractors do very minimal to pass. Paint overspray on new LVP floor. Scuffs on new LVP floor. Paint on outlet covers. Hard chunks of plaster under carpeting. Finish on garage floor poor quality. New home we has to spend a month cleaning due to above issues. I can see the joint lines on my ceiling. Pulte Mortgage...worst experience EVER and we have built 6 new homes over the years. JOB site supervisors...EXCELLENT, great to work with!!!!

The selling agent ignored my messages and entered my email address in wrong so I wasn't getting any updates on my build, it was very stressful. Now after I officially purchased the house, the "customer care" person assigned to me is rude and they're ignoring my requests to be assigned the someone else. After they get their hands on your money, they just stop caring.

Cheap materials. Cheapest paint money can buy. Will have to repaint right away. Messy workmanship. Closed in April and 2 months later they still haven’t put our grass and sod in. Several homes here have waited 6 months for their grass& sod. Pulte’s answer to this is: we don’t know... meanwhile our mud has washed down driveways and stained them and sidewalks. Yards are washing out. Poor!

Overall home is wonderful. Where they fall short - is the attention to detail due to the number of homes they build. For EG: Our home - has uneven floors, misaligned cabinet, cleaning of the home when handover was poor (windows, floors etc), Trees leaning outside and much much more