Pulte Homes Reviews

Buyers should not be your quality control department. Secondly, the process to fix issues under warranty is so painful.

Poor Build quality and is way below from phase 1 homes. There were a lot of issue due at closing, promised to resolve and is now no one owns it and is a service requests that never gets resolved or taken care of. Service requests created 45 days ago are still not resolved. Matt the build manager, is very keen on hiding the issues at the walk, than having them resolved. Bricks around the home are stained different and do not match and the issue still exits and Matt promised to take care at the closing and now bears no responsibility. Kitchen Pantry wooden shelving are all broken, cracks every where and the service request put in at least 30 days ago still no body showed up. Hardwood chipped off several places - not resolved. Window glasses upstairs rooms are scratched, the service request was put in day 1 after closing and now they blame it on the home owner as it wasn't identified during closing and no action is being taken, Very disgusting. ... More

A lot of the angle cuts on boards in the roof structure were very poor. A lot of drywall screws were sunk to deep. They don’t tie all the corners together structurally resulting in cracks in more than 3/4 of the corners. Doors not hung properly allowing for visibility from outside a room.Defective patio door that they didn’t want to deal and passed it on to warranty which still hasn’t been fixed. We had to go back and forth to have lights that we paid extra for put in the correct place. Poor fitting on countertops and trim work they’re solution just a bigger caulking gun..There wasn’t an electrical box in the wall for two of the light fixtures, which I know because I switched out their chrome fixtures for oil rubbed.Several unnecessary holes were cut into walls because workers were unaware of what or where things went. The reveal around the windows was nowhere close to even on several of the windows. The gap in the stone flashing on the front of the house is not consistent. The garage door track hangers were hung poorly, which they did finally level them. After moving in and installing my garage door openers and found that one of the door track hangers wasn’t even fastened into a truss, but instead a 1x4 that was only there to fasten the two ends of the drywall ceiling. Overall very unhappy Yes the finished product just to look at seems nice but it’s all the little details that really hurt the quality. Would not recommend or use them again ... More

Pre-sales and sales experience was good – responsive, knowledgeable staff Design choices were pretty clear and the team was quite helpful After that, things went down-hill quickly Communication during the build process is pretty non-existent. At points we were just told blatant lies. Expect the refrain “we’re better than the other construction companies”… doesn’t mean “good” – just less bad? No meaningful response or answer to concerns raised during build process. NO-ONE at Pulte watches quality issues on the build. BUYER has to be looking at all aspects of build quality. Expect arguments and excuses for any issues raised during the build process. Expect schedule is just a work of fiction. It will change with zero notice or reasons offered for the changes Be careful of materials quality issues – big example is windows & screens – rattles, poor fit, excuses for both, not fixes. Be careful of damage during construction – e.g. bathtubs go in very early – and finish gets badly damaged during rest of the process. Watch for level & plumb…. Door handles on cabinets installed crooked – then just re-drilled instead of proper fixes Get your own independent home inspection prior to final walk-through – it will help in addressing defects! Oh – best part – if you don’t sign off that you’re satisfied we were told “they won’t let you close”. Warranty team seems very responsive and is trying to address issues from construction If you are prepared for the drama you will have a better experience. If you have expectations that the builder is watching quality and communicating, you will be disappointed. ... More

We had a horrible experience with Pulte. They tried to make us close when the house was nowhere near being complete. Their quality of workmanship is horrible and subpar. We’ve had so many issues in the house. We honestly would probably never build with Pulte again and this is $1 million house. I can imagine what they do for less expensive homes.

The number of problems that we have had in our home have been too many to count. Not only do we have some rather large problems, such as cabinets being gouged, doorbell never working, gas leaking from fireplace, etc, but getting these issues fixed seems to be nearly impossible.

Multiple issues were identified prior to the closing and now 5 weeks after closing, 80% of them are still outstanding. Multiple emails and phone calls have been made attempting to resolve these matters. Poor craftsmanship across the board. Very disappointed and frustrated. I expected more from Pulte.

The house is built very substandard, from the materials chosen to the workmanship. The house is completely out of square, we have had multiple failures, The worst is the contractors poured thinset down the toilet blocking the pipes, (Still not fixed a month later), so that bathroom can not be used. I would NEVER purchase a home from Pulte again!

Late to respond any issues. Seller not picked up phone or text

Information withheld prior to purchase. Some poor quality materials. Landscaping is horrible - trees are dead after only two-three months in the ground! Cheapest grass in Florida.

Make sure you inspect every aspect of your home build. We found numerous things wrong ( including beer cans in our walls). We found out that the flooring company Pulte uses has a D- rating. Once you sign the walk through papers you will not have much luck getting things repaired in a timely manner.

My experience with Pulte homes is bad. Poor quality for the price, cutting edges all the time and they leave the house super dirty. I won’t recommend to buy or build with Pulte

For the price I paid for my brand new Pulte home, I could have bought a used house and still do the fixes that I'm doing on this one. Poor work/finish quality, even after the walk through they missed to fixed stuff (holes on walls, cracked door frames, very bad painted doors. "Construction Managers", and i put them on quote because they are more of Project Managers, they just coordinate for other vendors to do stuff, and they don't even verify the quality or the completeness of the job. All they say is "submit to warranty" & "we all make mistakes", and that's correct, my mistake was choosing Pulte for my home buying experience. ... More

A lot bump on the road thru this process but We feel great about moving into new property. Unfortunately we been experiencing a lot issues that were not address before we closed on the property in side and out side of the property now we are dealing with warranty delayed with a lot issues that were not address before we move in. Unfortunately I can only provide good feedback to pulte mortgage team they were excellent, help us thru this process. Not good thing to said about construction manager/management team and the sale team worst, I will definitely used a realtor for our next project. I decide to move forward with pulte as my parents build a house back in 2000 unfortunately this experience was not the same experienced as I remember 23 years ago, I thought picking Pulte and knowing, they being in business for 23 years or more building quality homes and credibility with higher standards but I was wrong. Building material are not the best quality unfortunately we are seeing that now for example floor tiles are cracking, we being on the property for less than a month, shower doors already out places out not properly install, we hope this will be resolve to avoid replacement on near future. I will do more diligence and investigate different builder options on our next house project which it’s very soon. We went directly to Pulte base on previous purchase experiences. ... More

The only bright spot was Tim the construction manager. He was fantastic to work with and a real professional. The subs used in our development were the worst I have seen. (This is our 3rd build - plus one rebuild after hurricanes. Paint on the floors, walls not level and/or straight, paver contractor was horrible, electrical problems throughout the house and more. I would never build with them again, nor would I recommend Pulte or their sister companies to anyone.

Final product was not in good shape. Entire countertop has to be replaced due to chips and wrong cutouts around cabinets. New HVAC installed in the wrong place, TWICE. One HVAC sounds like it is blowing up when it starts and stops. Upgraded ceiling fan in family room installed 15 feet in the air with pull chains. Seriously? Pulte mortgage continued to hound us for documents when we hadn't even sold both our homes. Work order placed for 10 various items on Oct 3rd. Have reached out countless times with no response. It's now Oct 26th. Wouldn't pick this company again or refer it to others. ... More

unfortunately we are into poor construction Manager ,Who doesn't know to validate the Quality ,Right now we are experience the issue with furnace construction manager call this is normal, we understood this is an issue with furnace blower and lot other issue kitchen cabinets ,sliding's quality all this issue it's been reported now month before and not addressed so far

Not quality work at all

Quality of workmanship is absolutely horrible! Responsiveness to getting the repairs done on the punch list is terrible. I've never experienced such a terrible new home purchase. I would not recommend Pulte Homes.

It a lot mistake , wall between rooms is too thin . The cleaner is not do right job, paint all over on titles.the caulking is not smooth,…..

We love the house location and design. The problem we have with Pulte is that it is the most unethical company I have ever done business with. If we brought up any issues during construction we were always told that is the way it's supposed to be. We were lied to repeatedly during the construction process. If you truly cared about my opinion I believe you should have listened during the construction process.

Overall it is clear that the builder expense trumps quality and customer experience. Examples include garage door wasn’t working. It was determined it was due to electrical line to sensor being damaged in wall. Solution was to run new line outside of the wall and leave it hanging. Garage light and opener are more than an arms length away from door- solution was leave it cause it would be expensive to fix. Tile grout was not done correctly-two different colors, uneven, and thin set showing through. Solution throw a colored sealer over it that was the wrong color and does not address uneven installation or adhere to thin set. Essentially I bought a new construction home that needs resale home corrections. ... More

Since I was asked to share my experience with Pulte, from the sales team to the building process and, most notably, the warranty team. Unfortunately, my journey has been marred by deception and unacceptably slow response times. Sales Team: My frustration with Pulte started with the sales team. Promises made during the sales process were often empty words. I encountered several instances where what was promised verbally did not align with the actual delivered product. It's disheartening to see such dishonesty within the sales team. Building Team: The issues escalated during the construction phase. The build quality fell far short of the high standards Pulte claims to uphold. The quality of workmanship was disappointing, and it seemed as though corners were cut at every turn. The lack of transparency and accountability from the building team only added to my growing concerns. Warranty Team: Regrettably, my experience didn't improve with the warranty team. Response times have been egregiously slow, to the point where it feels intentional. Basic communication has been a challenge, with promises of callbacks frequently going unfulfilled. This lack of urgency and accountability from the warranty team has prolonged my frustration and led to unresolved issues. I have chosen to review this anonymously out of concern for potential repercussions from Pulte, as my experiences have left me with a genuine fear of such. I sincerely hope that Pulte takes these concerns seriously and works to improve its processes and customer service, as no homeowner should have to endure such a frustrating experience. ... More

Pulte decides when the buyer has a walk through, even if the buyer isn't available. There is no recourse or anyone to receive your requests to simply attend your own buyer walk through. Pulte will change your inspection dates to meet their schedule. Now I have a workmanship issue and no one from Pulte customer care will respond. Go ahead, try to find people from Pulte on the internet. Imagine if you have a problem. You can't find anyone to call. They'll call you every day when you are buying, but can't return a call for poor workmanship.

Very few options for Palmetto Series. Unwilling to budge on anything from cookie cutter plans. Construction Manager was dismissive towards women. He did not listen to concerns until escalated to upper management. Construction defects were grudgingly completed. The various trades did sloppy work. Cheap quality materials.