Pulte Homes Reviews

Just follow up as often as you can. Not very responsive to just one request

This was the third home we’ve purchased, second one we’ve built, and this was by far the worst experience of the three. Communication was non-existent, deadlines didn’t matter, and the finishing work on the house could’ve been done better by a high schooler. The only saving grace is the location of the property, the schools, and our community. We have great neighbors and live in a great area.

Watch any deals they offer, those tend to disappear! Quality of paint and trim work is extremely poor. The painters will paint over dirt and anything on walls without wiping them down first. House looks great if you aren't one to pay attention to details.

Pulte was a good company. I remember my friends houses 15 years ago with Pulte, they were excellent in quality. Now, in my own experience, the quality is from low to average. They are not into details anymore, you will see excess grouting, floor tiles are not even, walls corners are not straight electric switch are opposite and other stuff. This are the things that you see, the question is, how about the things that you don’t see, like the structure, framings, etc. I’m just hope and pray that everything is within standards.

Do your homework. Pay attention. Ask questions. Don't expect honesty, demand it. Follow up if something is not correct. Elevate issues immediately. Give yourself at least 30 days to be in your new home prior to providing a home builder rating.

The build seemed rushed and hindered quality. Still have issues to be addressed and response is poor.

We built in Westlake, not sure I’d use Pulte again.

Our general contractor was great on trying to get things done with the backlog of materials being done, but some of the trades were not as quality in their work ethics as they should have been. Trying to get issues (minor or major) resolved has been challenging once you go to settlement.

The sales and builder was good. Problem occurred after we moved in. Our builder has done everything right, but we have several things that need to be fixed and the contractors that need to fix them either don't show up or they never have the right products when they arrive. It's a 4 hour window they can arrive. So it's either ruining my morning or afternoon by sitting at my house. Just getting very annoying. I feel bad for our builder because he has done everything right. It's the people Pulte has chosen to do the work.

Everything about this experience was, “just ok.” This is not to take away from any of the persons involved in the process. We never had a bad experience with a single person involved in this transaction. However, from the choices in the design center to truly shoddy work throughout the home. There is still a hole in the concrete near the foundation of our home. There are patches of compound that were not properly sanded or painted over. Nails sticking out of cabinets and floor boards that we can easily snag ourselves with. For the amount of money paid to this company, I would expect far more attention to detail and craftsmanship. In no uncertain terms, I would never recommend buying a Pulte home. I feel bad for your employees—they have customer service down! But when it comes to customer satisfaction, does not even begin to meet my standards. ... More

This is our second Pulte home we have owned over the past 5 years. The first one went great During the beginning of our home buying/building it went fabulous. During the middle and end was a different story. We knew about delays and could understand that. Unfortunately, Pulte didn’t have any quality control when it came time for the finished product. We have an upgrade kitchen that has damaged cabinets and rushed backsplash. The backsplash has two different color grouts and tiles sticking out after repair was made before closing. Our master bathroom has a large walk-in shower that has two different color grouts, marble bench that isn’t straight, and tiles that aren’t laid correctly. ( this was done the day before closing). We had numerous issues with the finished product from the painters.We are still waiting for the punch list to be done. Our building manager did involve her upper management but we are still waiting. When asked about getting the items listed done before closing the response was “it’s a warranty issue”. We have lived in our new home for 7 weeks and we still have no game plan on our kitchen and master shower. I wouldn’t recommend Pulte to friends or family. ... More

The follow up since I closed on the home has been horrible.

My project manager did a great job communicating with me during the build process. However a week before closing we were assure things would be fixed by closing and they were not. Then we were assured they would take care of it while we were in the house. When we followed up we were told we had to put in warranty tickets. Now we've been in the home two months, our doors are not aligned, tile is crooked and chipped, and my floors are not level.

They build your new home, then you feel like you got a used home due cosmetic damage to flooring, cabinets, walls, etc,

We are a first time home buyers. We have zero knowledge on the upgrades and options. It would have been helpful if sales could have told about the major selling upgrades we would have gone with them. We miss a few now which we regret to not have them. Second, I felt Pulte is not fair to all home owners. They finished the garage of almost every home owner missing a couple and when asked about it they gave some crappy answers. I know about 8-10 people who didn’t go with an option of finished garage and they still got them. It was unfair. What I learned working with construction manager is, you should visit your construction site often, take notes every week and send to him and not go easy on him. If you go easy, you are gonna lose a lot of things and always keep everything in email (writing). And ask only before you close and not after because you will see the difference in their responses once they close. ... More

Our project manager and sales rep were very friendly. However their construction motto seems to be build the house quick and cheap, then attempt to fix only what the homebuyer catches. Some workmanship errors have been corrected - still waiting on many others.

I wouldn't buy their house if I were to live in it. For rental it's ok.

Customer service is average, at best. Better home builders out there.

Our experience was plagued by lack of communication and our field manager was changed three times during the build process. The last month of the build was a complete rush and showed in the quality of the workmanship at the end.

What is considered standard is very cheap. Nickle and dime you to include any upgrades.

Home is beautiful. Salesperson should reference a list of options to go over with home buyer-not rely on home buyer discovering that something wasn’t even offered during the building process. Also, salesperson strongly suggested that I not get the backsplash option for my kitchen, and do it myself, but when I thought it through and thought that because I bought a range tower exhaust, it might be wise to have the builder do the backsplash was abruptly told by the salesperson that it was too late and I had to do it myself, regardless of my willingness to pay the $500 change fee. When I made onsite visits, I was appalled to see that workers left empty bottles and cups and trash in my new Kohler bathtubs and that one window screen was severely trashed and on the floor in the garage. Field manager said that as a homebuyer, I could call at any time and he would respond—-not true.....never returned phone calls. Salesperson and field manager blamed the US Post Office for placement and assignment of mailboxes. Was told by both the salesperson and the field manger that my mailbox would be right across the street from my house....not true....discovered after closing that my mailbox was not one of the four towers across the street from me, but one block over. Field manager blamed landscaping company for not installing sod until day after I closed on the house, which benefitted the builder because builder didn’t have to pay the water bill for watering sod. Names of streets are confusing....One half of a block is Samantha Joy Lane and the other half is Samantha Joy Court. Mail is messed up because the numbering duplicates numbers of houses on other streets and mail carriers are severely confused. Construction traffic oftentimes blocks the mailboxes so that those of us residents who have to drive to our mailboxes cannot stop and safely get out to check the mail. Even though I have always been a fan of Pulte Buiders homes, my experience with the people they hire to represent them, has soured my opinion. ... More

Pulte is not a custom builder. It’s quantity, not quality. There is an obvious lack of pride in workmanship amongst the trades and not much accountability from Pulte.

The quality of the Lumber, paint grade and paint workmanship is poor. The hard wood floor started chipping within few weeks of moving into the home.

When you do your walk through make sure you pay attention to everything.

The wrong stove was installed and the salesperson is not responding to me.