Pulte Homes Reviews

The quality of the house was disappointing. Uneven flooring, walls not straight or levels and the siding is not straight and has many bulges

We've been trying for years to have a new house built. We decided to go with Pulte because they had the floor plan we liked. During the build process, communication was pretty weak. They were 5 months late completing the house. During this time, getting updates was difficult. When it came time to close, the closing agent didn't have the most up to date paperwork (good thing I was paying attention). When we took delivery of the house, we began to notice just how poor the finishes actually were. Most of the doors have either finish or open/close defects while the majority of the trim (door jams, baseboards, etc) is of poor quality. The grout is the wrong color or suffers from efflorescence, not sure which. There are hollow tiles (poor contact to the floor), entry way threshlds that pop off, wrong toilets, thin spots in the front landscaping cover, mismatched stucco patchwork, the quartz counters chip and stain easily and the list goes on. Next time we'll pay a little more attention to the quality of the model and inspect some of the quick move-in units before we commit to build. Pulte will be at the bottom of our list, if on it at all. Anyone who buys a Putle house should be prepared to lower their expectations or be disappointed. ... More

You expect builders to overcharge for upgrades however I have been disappointed in the lack of pride in the workmanship. I have many things that still need to be fixed such as painting touch ups inside and outside, wires that need to be properly pulled into the ceiling, concrete touch up on driveway, and the house is infested with ants (how does that happen on a brand new house?)

Don't get me wrong, we love our home, but we've spent weeks having to touch up the details in our home ourselves because the painting was shoddy and the cabinets looked thrown up in a hurry with visible gaps everywhere. Plenty of nice aspects to the home, too, but we constantly had to stay on top of the builders to do good work and fix mistakes.

So many oversights during construction. Supervisor (Dom) made promises that never happened, lied about carpet pad being replaced after a second plumbing leak. He said he inspected the plumbing after each time the master tub was installed (4 times)Two days after our walk through none of the work on our punch-list was done and then all the blue tape that was used to mark deficiencies was taken down without any of the work being done. Made what should have been a happy time for us beyond stressful. Josh and Tony seemed to be the only people that cared about us and the quality of work but they didnt get involved till after Dom failed to come through. ... More

As I moved into my home I found a lot of things that I am not pleased with... like water damage to one of my doors, the toilet paper wall mounts too close together... uneven walls... drywall issues... rust stains in my tub.... and the fact that the place was not cleaned before I moved in... I have to mop, clean cabinets, bathrooms, the whole house before I could move my stuff in...

The beginning of the building process was ideal. The flexibility, communication and friendliness was stellar when picking a lot, model, and floor plan. Once we gave the initial deposit, the flexibility and communication became less. However, we were still able to adjust meeting times and reassured that we would have a quality team to build our home. We are happy with the overall build but the attention to detail was lacking. Many things were pointed out during the walkthrough before closing and we were assured these things we would taken care of. Some were and some still have not. After closing, we were assured if anything under warranty needed to be fix to call the Pulte hotline. I’ve had to call twice for two separate issues. Both issues were considered urgent and I was told I would receive a call in 24-48 hours. Neither times did I receive a call. I had to go back to the initial sells manager for help, who had to contact her boss. The second time I simply called the company that I knew could repair the problem. ... More

The quality was very poor and the response of the issues reported is very worst. Totally not a worth one.

Experience with Pulte is pretty average. Some building materials feel cheap in comparison to our previous build. Obvious lack of craftsmanship and attention to detail by many of their vendors. Issues have been, or are being addressed, but they definitely drag their feet and some repairs were not completed as they should have been due to procrastination.

Initial sales process very smooth and efficient. Home finish details poor. Very difficult to get issues corrected after the sale. Craftsmanship lacking on fit and finish.

We’re having to deal with issues that took several years to develop in our previous home, here in a couple months of living here. A prime example is stress cracks in the drywall near door openings. Also have a seal that’s come loose on the glass shower door which we NEVER had happen on our glass doors in our previous home. Also trim pieces in and outside the home not cut correctly and caulking cracking inside the home. Some of these issues have been addressed but not others. We have a bedroom door which won’t latch and I was expecting someone Friday, August 23, to fix it. A repair order had been issued, but I waited for 4 hours which was the time window given me and NO ONE SHOWED UP. ... More

Some aspects really good and some woeful.

We were treated great by the sales agent, the design center and even the title company. We felt our construction builder, Al, was subpar as he did not catch a lot of simple things that were not right. He had a bad attitude anytime I tried to talk to him and he did not return an email until after we moved into our house. It’s very obvious to me now that when you buy a house you are paying for the construction builder and his or her desire to perfect your house. In this case we don’t feel like we got a perfected house but only a barely above par house.

Sales superior. After the sale is underwhelming.

Interior paint smudges almost spontaneously. We should have bought appliances on our own. Fit and finish poor quality in places. Pulte considers 7 days an appropriate response time.

Our brand new house... where do I begin. Upon moving in our water heater did not work. It took two service trips. The people on the Pulte service line seemed uncaring and indifferent. Also our new microwave/oven combo went out the first week. It wouldn’t turn off so it was a danger to us. We had to turn off the breaker. (Which was mislabeled). So the HVAC unit was REALLY attached to the breaker labeled “OVEN”. So in our first two weeks we had no hot water, no ability to cook food and no AC for a night where it was over 80 degrees in our house. In a 300,000 house. The only saving grace to Pulte Homes was Eric Sanford. That man is a saint and a credit to your company. He was available to me whenever I called. Seriously made bad experiences manageable and he’s an amazing person. But these problems should NOT have happened and now I question every bit of the craftsmanship of our house. Not to mention our brand new tub was scratched up and our fireplace mantel has a handprint in the stain. One of the walls is also bowing and crooked by the stairs. NOT to mention it’s a month and a half in to our house and we still have a mud yard in almost June. Ugh. ... More

We were put on hold for over 6 weeks with no progress, they hurried to finish the house in the month we were originally told. Now seeing small details that were missed ( such as trim not being painted that's exposed, tile not fully completed in master shower. We closed almost 2 months ago and still have no sod and keep getting the run around. Our driveway and side walks are covered in dirt/mud. Our kids and dogs are dragging dirt and mud into our brand new house daily. Our sidewalk by the front porch is starting to lose the dirt under it due to grading not being finished. Overall we are pleased and happy with our house, but at this point when we get sod we will be trying to keep it alive in the heat of the summer. ... More

If you are buying a house from Pulte finance it thru another mortgage company. We have always gone with rocket mortgage but decided to give them a try worst decision I ever made. They never communicated with each other and they had 5 months to get their crap together on the day of the signing of the house. They told us they had an issue with our paper work and we were told that it was a possibility that we were not going to get the house. After a month of dealing with them and resubmitting the paperwork again we finally got our house. Then while we are living in the house. We encountered some issues our garage floor had multiple long cracks. We submitted our concern online. The guy that shows up tells me settling cracks and he told us that’s natural and they will not fix that because it wasn’t a specific width and I was told to read the manual. Then the sprinkler system that they installed has a leak and I was told that they didn’t cover that and we had to fix that. ... More

Do not agree to sign without repairing, even if small fix. After signing , only way to fix them is with warranty service.

We did everything remotely. From the design choices to the final walk through. We didn't see the house until after close. We are very disappointed with the placement of internet/cable connection and the electrical outlet placement in both the living room and bedroom. The internet/cable connection and the electrical isn't next to each other in either room. Very very disappointed. I believe the project manager should have noticed that and had it corrected

I’m an unhappy with my house

Good luck having a rapid response to warranty issues!!

Finish work that was promised prior to closing was not done. We have been in the home 2 months and there has been little or no communication regarding completion of the drive (now done), irrigation system, sod. Gutter system was completed yesterday with no notice to us which may complicate installation of our planned concrete patio. Yard was rough graded several weeks ago and both neighbors sod and irrigation systems were disturbed at great inconvenience to them. Experiencing problems with water intrusion into porch area. Inspection completed and it determined there is a row of missing shingles and that roofing material requires extension for gutters to work effectively. No firm commitment as to when work will be completed. This is our second Pulte built home. The first was a better experience. ... More

Please ensure everything is in written communication and I hope Pulte does a better job in hiring construction managers. Some especially mine was horrible

We love the home , we customized it to what we wanted however the designation prices were marked too high. The painting the walls easily chips. The home has a lot many issues after getting the keys, luckily . The warranty department is great in handling it and getting it done. Solar isn’t ready til 6-8 weeks after you move in, nobody informed us of that til after we closed escrow. The process to get solar going is terrible. The builder manager Dan, was nice and personable, but he over promised , and under delivered. His lack of communication made it mad experience. No flexibility in walk thru dates. People have personal lives and sadly no empathy or respect in time management by pulte team to demand dates for buyer to come to the home. No gift basket, nothing really given to us by pulte after we got the keys, shows that they only care to sell hone, but not about the person buying it. No personal touch to make that closing experience memorable. Overall, 2 star! Great home, but lack of communication, no flexibility in dates given for walk thru, and over promised but under delivered experience. ... More