Pulte Homes Reviews

Sales process was solid. Mortgage process was fair (positive with advisor / negative with processor). Building quality manager was fantastic pre-closing (very helpful and attentive) - but disappeared after we submitted a positive survey result. Overall pleased, just currently frustrated as we are unable to close out 4 simple, lingering issues since pre-closing (2 months post!!).

Don't be afraid to pick out your own items in the house, even if they don't offer it.

Very inflexible. Once contract is signed they do not accommodate even minor simple changes.

Building from afar is always a challenge. My sales agent Matt was always there to answer my questions. Phone calls and texts made the process easier. Weekly photos were much appreciated. My Building Super was great too. Thankful for John overseeing the actual construction.

This is our first home purchase and the experience left deep scars. Pulte delivered us an unfinished house that still is not complete 45 days post closing. We had to follow up more than what we felt was acceptable throughout the build process to ensure quality standards were being met. Communication was poor throughout the build and continues post closing as we try to get our house completed.

From start to finish, the communication throughout the building process was exceptional. Pulte scheduled weekly meeting calls to keep us apprised of the progress and answer any questions that we may have. Once the house was built, the follow-up on the minor issues that needed attention was equally impressive. This is our second Pulte home and we trust them to deliver on the quality and value.

Builder offers ideal floor plans while other builders do not. There were limited options to select from which made the selection process that much quicker. Would have liked to have seen attention to detail and follow through on overall product workmanship. Issues with scratched windows and sills, drywall unfinished areas that later were finished, painting blemishes, lack of insulation on second floor bathroom, stained sink hardware and multiple months delay on sod.

Pulte does not supervise subcontractors and demand that work be done right the first time. Subcontractors do the bare minimum. They are supposed to clean up after themselves, but this is not enforced, so our lot and house were trashed repeatedly. There is no pride in workmanship.

Love my new home. Still working out some kinks with minor issues we had since moving in but overall a good experience

Organize and prepare. Study the material provided and choose carefully with an eye on cost and value.

The build was good but after closing sucks

Even on settlement day,there was no preparation for delivery of house,but only the words of the person in charge of of the field and waited,but until now,it has not been fulfilled. 1. It has been more than a month since the water from master bedroom has leaked out and has been shown to the site manager, but there has been no contact yet. 2. I asked to check up garage’ outlet. But he said to me as it. That is it. So I personally called electrician for fixing 3.From the beginning,I made issued that the tree in front of house is something like die.. he said that it is ok. I wait but die. 4.Even though the lawn was damaged after installing the fence in the backyard,it has not repaired until now 5.Even thought it was the day of settlement,some jobs were completed,not clean house, not clean window that there is lots of silicon and dirty one. 6.Also there are so many main issues that I can not write.. Anyway I had very very worst experience and I never recommend Pulte homes. Before moving. I lived at Pultes home but 100 percent different now I can not understand why changed too much. Thanks for reading my comments ... More

Seems like they do a good job all around

Too many problems when we moved in. For the price we paid the problems should have been corrected.

We're happy with the layout and the choice of flooring, tiles, and paint colors. However, the workmanship was hurriedly done to complete the job. There were many rough edges, chipped tiles, grout unsealed and excess grout and paint drips that should have been corrected. Also, our new washing machine required warranty work, which took seven weeks to get new parts installed. Pulte refused to replace with a working washer and turned the matter over to Whirlpool, who insisted that they would order new parts but had no idea when they would arrive.

My buying experience was wonderful you walk in and you fall in love the high-quality materials very so much from other homes I went through probably 10 and Pulte was by far the very very best the floor they don’t use any second right products the carpet in the bedrooms is wonderful I put my ceiling fans in and my lighting and it’s absolutely amazing I love this house and would buy another from Pulte again and again Shane Eric and the crew made this experience one of the very very best!!!!

in every construction project problems are common it is the people that make the difference that is what is outstanding at Pulte Homes thank to all

This was the worst experience I have gone through in my life. The quality of build has been bad from the beginning. We have gone through 5 different field managers, each one messing everything up along the way. We closed in March 2021 and still have a list of items that are needed to be complete 2 months later with NO communication as to when they would be done. These are things that were supposed to be done the week of closing. Check the quality of everything, do not let them make you close till everything is done. We have drywall that is not finished, nails and screws sticking out of our stairs, bad carpet, flooding issues on our ground floor, countertops that have been damaged from installation, drywall patches all over the house from them forgetting to put low voltage electrical in that are now showing because of bad repairs, just overall horrible craftsmanship. It is embarrassing that neighbors that I have never met know about all the issues wrong in my house before I ever even have met them. Our first floor has water coming out of the electrical panel for 4 weeks and still no answer as to how they will fix it. There is a lack of professionalism with the builders in our neighborhood, and a lack of responsibility to fix their mistakes. I would not recommend anyone build a home with this company unless you have the time and energy to project manage the build yourself. ... More

The entire team from Pulte have been excellent. From the sales team, design center, Pulte Mortgage and the construction project manager all were awesome to work with and was there for any questions we had

Pulte made the process all around a great & easy experience, would recommend Pulte to friends & family you can’t go wrong.

I would never recommend this builder based on quality of work and I would never suggest using their finance group.

Every step of the way we were surprised on how well thought out the buying, building and closing process was. The quality of the house is amazing and the warranties given were impressing. This was our first house bought and build and it will probably be the last, because the house turned out incredible.

Pulte itself is fine to deal with. The requirement that incentives require the use of pulte mortgage has resulted in an inept mortgage organization.

Purchasing a Pulte home has been a huge mistake. Pulte sold us a home that was not completed and a week after moving in the first floor flooded, not just once but twice. Pulte has no concept of customer service, unless their strategy is to ignore your concerns until you give up trying to get their assistance. All the issues we brought up prior to closing during the final walk through were completely disregarded and a month after closing have still gone unaddressed. What a huge disappointment!!

The only negative of the experience with Pulte was Pulte Mortgage. As bad as the approval and communication was with them, they immediately sold the loan to LoanCare LLC, which as an atrocious reputation. Pulse Mortgage must have known this, including consumer class action lawsuits against LoanCare They sold our loan to them anyway. Awful.