Pulte Homes Reviews

Every time we submit a claim, we get told “this wasn’t reported during close, so we don’t know who damaged it”. That can be said for anything because it’s such a fine line. Seems a little ridiculous for such an expensive house and things are supposed to be under warranty. I can say the same where they purposely placed things that had flaws where it wouldn’t be obvious without inch by inch inspection.

This was an inventory home, but the overall experience has been disappointing. I was rushed to sign the agreement within two days to get a bonus, which didn’t leave enough time to review everything carefully. During the inspection, instead of properly addressing issues, I was EDUCATED on why things were supposedly fine—most concerns were explained away rather than fixed. I still have a dead tree in the front yard and a garage door that makes a very loud noise when opening. Even after moving in, I’ve had to submit multiple requests for electrical problems, and the response has mostly been to EDUCATE me about appliance code changes rather than address what appears to be poor electrical work. Warranty staff have repeatedly asked me to contact the manufacturer instead of taking responsibility and coordinating repairs. They asked me once to contact Whirlpool. Why would I contact Whirlpool when the switch itself trips? When I resisted contacting them, I was EDUCATED about appliance code changes that supposedly happened in 2017. This explanation makes no sense since the house was built in 2023–2024. If this is truly the issue with all Pulte homes built during that time with Whirlpool appliances, then Pulte seriously needs to reconsider either the electrical contractor or the appliances being used. There are still yellow and blue construction stickers around the house, which clearly shows how rushed and incomplete the finishing work was. Overall, the experience has felt rushed, dismissive, and lacking accountability. ... More

Gigi was an exceptional site superintendent—professional, organized, and consistently on top of every detail. She communicated clearly throughout the entire project and made sure everything ran smoothly. Her leadership, problem-solving skills, and commitment to quality were outstanding. It was a pleasure working with someone so dedicated and reliable. Highly recommend Gigi for any project!

Over all good experience with service

PULTE aims to provide a caring environment throughout all stages of the home buying experience, from pre-sale to close. However, where they fall short is in quality and accountability of the trades. At this price point I would have expected higher QUALITY. It appeared to me their goal was to deliver a "Defect Free Home" on time and on budget. Expect to be their QUALITY inspector on all phases of work if you want close to what you paid for. Truthfully, all concerns identified have been addressed so far.

The builder has been mostly positive - we feel very welcome and the home is wonderful. The follow-ups to issues identified has been sporadic and there have been instances of finding appliances not working as expected within the first month of moving in

We had a very good experience from pre-sales to closing. Everything went smoothly, and the Pulte team was very efficient. Glenn, Chuck, and Angela were especially helpful. We are very excited to be in our new home and part of the Lakespur/Wellen Park community.

Very professional The secretary Cassidy was a tremendous support she is an asset to your organization

Great space but the dynamics and the locations of things placed int he space does not make sense and makes it a bit inconvenient. Build seemed rushed so we found a few inconsistent things like unfinished frames, dried paint in the drains causing water backups, clogged toilets that should not be clogged, and finished decor that clearly makes it different than other units. But it is a new build and home so we are trying to enjoy this experience but wished it wasn't rushed.

How did you feel about the entire process, from initial purchase to final move-in? It was excellent. We were well informed and had a great seller's agent named Antoine who's taken exception care of us. The construction side was great too with weekly updates and good communication. How would you describe the quality and value of your new home? The quality of the home is subjective. At a distance, everything looks great, however after living in it for a few months now, you can tell the trades were rushed when putting things together and a feeling of corner cutting lingers. Gaps between flooring and baseboards abound, over cuts in drywall where vents are placed stick out and unfinished edges in cabinetry are just a few minor annoyances. How was your experience with the builder’s team? Did they do what they promised? Did they respond to you in a timely fashion? Communication was good and timely. What would you most like potential home buyers to know about this builder? A reputable builder doing business for decades. Quality is affected, no doubt, by hiring the lowest bidder and it shows when looking at the details. All that being said, I would buy another Pulte home. ... More

We couldn’t be happier with our new home and the overall buying experience. From our first visit through closing, everything was handled with professionalism, honesty, and genuine care. Communication was clear and timely, making the process smooth and stress-free. We always felt confident that the team had our best interests at heart. The team has also been responsive and trustworthy, promptly addressing any questions or small issues. In particular, we appreciate Dennis for always responding quickly, Sam for answering all questions related to how to use and maintain the house, and for his prompt actions to fix the breaker issue during the final closing. We also appreciate Jose for taking care of our first service request in a timely and active manner. Thank you! ... More

I love the entire team of Pulte. Very professional.

I'm extremely dissatisfied with the on-site builder manager, Ryan. Despite multiple attempts to contact him over several days, he didn't answer my calls. When I finally managed to reach him via message, I was shocked to hear him say that he's not a handyman and can't visit my house. All I wanted was for him to stop by and take a look at an issue with one of my equipment. Unfortunately, the problem remains unresolved due to the lack of concern from anyone.

Our primary concern is the poor build quality and finishing of our new home. Many issues we reported before closing were only temporarily fixed, and several patches have already come apart, with no response from the construction manager on the items they agreed to address after closing. In addition, we were disappointed by the misinformation from the sales manage - such as being told no price adjustments were given to buyers after a base price reduction, while we later learned that other residents did receive blinds or small adjustments. Overall, the way both the construction and sales teams handled our concerns during the closing process left us dissatisfied. ... More

We purchased a row home in the Highland Bridge neighborhood in St. Paul. We love the location and home but are a bit disappointed in the quality of some components like the garbage and recycling bins which came off track within a few weeks. Also the distribution of heat is not optimal and the first (of three) floor is quite chilly despite the vents being fully open. In the process of getting these points addressed soon I hope. Great and seamless purchase but know that nothing during the build process can be modified.

Its was the best home buying experience out of all our buying experiences

We were able to move into our home within our time constraints. Thank you for that. The quality of the construction was exceptional. We are very pleased with the material and fixtures used. All of our questions and concerns were taken care of promptly and to our satisfaction. It has been a pleasure working with Pulte.

The quality of workmanship leaves a lot to be desired. Further, for a brand new home, the place was very dirty upon move-in. Lacking an attention to detail for sure. We have daylight showing beneath main doors to the outside and between the siding slats in the attic. This can't be energy efficient as advertised.

From start to finish the buying experince was outstanding! The build quality is second to none. Service after the sale is great, the few warranty items we had were fixed with in 2 to 3 days. Pulte builds a quality home and stands behind their product!

Amazing experience with Dennis and Celeste in the sales office. Sam the building manager is helpful and answered all of our questions on the home. Jose's team is quick to respond to issues and resolves them without an appropriate timeframe. We cannot be any happier. Thank you to Pulte for our beautiful new home.

We had an outstanding experience working with Pulse on our home project, and we highly recommend them to anyone considering building a home. From our initial design meetings to receiving the keys, the entire process was seamless. Pulte was attentive to our wants and needs, providing options and guidance at every stage. Communication and Professionalism: Our project manager, met with us weekly to ensure everything was on track and kept us informed through every step of the process. He was immediately accessible by text or phone to answer any questions or concerns we had, which significantly reduced our building anxiety. The quality of the craftsmanship and the finished product are exactly what we had been dreaming of. The final result is a beautiful, high-quality home that is even better than we imagined. ... More

Compare to few years ago Pulte build quality is not that good. Have seen few issues during the build and post building.

This is our second home build with Pulte and we are very happy.

Every issue I experienced from the walk-through until the present was quickly addressed, and my builder Steve stayed on the subcontractors until it was fully resolved.

I am very happy with my house, everything is beautiful and made with very good materials. I recommend Pulte 100%.