Pulte Homes Reviews

Built quickly, but suggest more emphasis be placed on built well

Poor Workmanship. House was dusty and dirty when we got it. I thought it would be nice and clean and shiny like the models. Nobody wants to take accountability for the workmanship.

Since we moved into our new home we had sewage backup into our house twice, The new stove wasn't working correctly. it took an hour to bring a can of soup to a slow boil. The Pulte rep said the range was not supposed to turn red and said it was working correctly. When we tried to start the oven it started making a loud grinding noise, sparking and smoking. the Whirlpool technician that came out said that it was wired correctly, We had electric sockets that did not work, the paint on the walls looks like it was painted by a five-year-old. We have palms that fell over in the storm that were not supported with stakes, We paid for upgraded appliances they gave us a tiny microwave and it doesn't open properly, There is a hole in the facia they say its normal. ... More

Good luck with finishes and trying to get them to fix things that are mentioned before closing on your pre closing walk-thru. Oh and emergency issues like leaking windows have taken weeks to fix.

We had a great experience with construction manager till the point of closing of our new home. There were few issues which were supposed to be fixed within the month after closing. But later the construction manager backed away and told us to go via Customer Service. Incompetence is an understatement for their customer service department. They aren't communicative and sounds like they want to finish our call in a rush. We get work orders but nobody shows up on the designated day and subsequently our work order get pushed out.

very poor customer service, no one answers your service requests

The process to build completion was fraught with frustrations. The Pulte mortgage process was awful - responsiveness was almost zero and had to constantly follow-up and track down the person assigned to my closing. The individual has a permanent out of office set so you cannot reach them. The Pulte construction manager is a negative rating on a scale of 0-10. Responsiveness is non-existent. I was not informed of a supply chain issue with my cabinets. I was not informed of a changed closing date and just happened to find out from Pulte mortgage "Hey, your closing date was pushed a month, did you know?" Non-responsiveness to questions. It is now 1.5 months after closing and the list of items that were supposed to be addressed still sit, waiting. The construction manager responded multiple times that everything would be taken care of that week and...nothing. He advised me not to submit to warranty likely to not have a tracking record. I've stopped asking for fixes and he has not responded. Very disappointing and frustrating. Would not recommend! With so many options in builders out there in this area (and perhaps yours?) carefully research the responsiveness and management of your building process. It makes a huge difference! ... More

The house itself is great for the most part. Once closing takes place, they forget about you. We've had to beg for 6 weeks to get the final grade completed. Lack of response to e-mails and texts is maddening. There is still a list of items that need done. In summary: pre-close, great (A+) - post-close, horrible (F).

I made the closing with missing appliances, they told me that the next day they would come to install these, it has been 6 weeks and I have not had a response, I have written to customer service and they do not pay attention to my mails. Indeed, they warned of delays in deliveries of household appliances; but other neighbors that are under construction already have all their appliances, I made the mistake of closing trusting their word.

I understand there are delays due to lack of supplies but that doesn’t excuses the lack of quality in work or providing great customer service. I have worked with multiple builders from Dr. Horton to Toll Brothers and Pulte is the 2nd to last builder on my list when it comes to customer service. The weekly updates on the build was very nice, but other then that, it seems like I was a bother. My concerns are not heard, and the superintendent and care team are too busy to help.

We were super excited to build with Pulte but it turned out to be a nightmare for the simple fact that our house was rushed .......due to what our head guy said. He stated that he wanted more time but Pulte wanted him to get our house off their so called "books". we have every thing from unfinished walls to damaged doors to damaged countertops to damaged tile to missing hardware on the cabinets to all of our black hardware being painted white...it just hasn't been a fun experience at all. The outside of the house has yet to be even fully painted. our amazing warranty specialist is working on these issues but we were told at closing that all would be taken care of right away and we now been here 30 days and only a couple things have been done. truly truly a sad situation. ... More

The Pulte agent Rachael is always been helpful and very prompt on responding. The price is what you expected for the housing market around the area. Quality and workmanship is not what I expected for the value I paid for the house. There are still items on quality issues that still unaddress after moving here more than a month.

Pule builder did average. They missed things here and there. and also Pulte associates (new hires) will tell you that they tested everything in house multiple times and everything was in god shape , dont fall for that , that's the lie. few things i asked them to check and they just provided wrong information right on my face that this is standard and for all houses has the same thing. House was not complete at the time of closing , they just want to close rushing everything and keeping the things incomplete. They rely on 1 year warranty so that they can take time to fix your house. DO NO CLOSE unless you check yourself everything. ... More

This process started out well, weekly calls with the builder as the house was being prepared. They were very open and up front about issues they were facing, and the sales and financing process went very smoothly. (We used Pulte Mortgage) The issues started around close and in hind-site, we should have spent a few extra weeks in the hotel and let them actually complete the home. At the time of close, there were several outstanding items, from a loaner dishwasher to swaths of the house unpainted. The hood in the kitchen did not have a shroud(ie. its just exposted insulation and pipe), the attic door does not shut properly, and the grate on the back patio leans towards the house so water collects on the home. Still, we were happy to call it home as it's in a great neighborhood and we picked all the interior items ourselves. With the promise of having these addressed, we closed. Fast forward 3 months, and the vast majority of the items have not been corrected. In addition, we have seen massive erosion in our back yard creating a 2-3' canyon leading from the neighbor's yard(unbuilt) which floods into ours. We still have a silt fence up, which prohibits the new fence we want, but even that is now essentially broken with more than a foot of silt piled up on the opposite side and holes where the mudd flows into my yard. We also had a plumming defect where the sewage exhaust was glued shut and no cap was placed on it, leaving all the toilets on the first floor to back up anytime any water was used on the first floor. This issue was promptly fixed, so we are appreciative of that. The top it all off, something was shot from the unfinished house next door which penetrated the exterior wall and 2 interior walls mid-day. Again, to Pulte's credit, Jason did say he would fix this, so I gave them the benefit of the doubt. The real problem is the lack of contact and committment from the crew here. I have reached out dozens, if not more times and asked for status updates. I get nothing. When I do get something, its often without value. One time I got the comment "we didnt know you needed a dishwasher", so I sent a picture of a whirlpool which does not come with the kitchenaid appliances. At the end of the day, I still didnt want to write a negative review as Jason did attempt to create a schedule, and they did attempt repair on the patio as well as a few other items. I also know they are dealing with labor issues but with the items breaking and/or incomplete, and the complete lack of communication over the past month, I have become frustrated to the point where I am fearing legal action may be required. My word of advice to people buying from Pulte in this sub-division is to not close under any circumstances until your home is 100% complete, and when you do close, do not expect much in terms of communication or response if something does go wrong. ... More

We have cosmetic flaws, some more unsatisfactory small pea size pit and chipped wood exposed on exterior surfaces the of the cabinets; to minor blemishes, cracks in paint at joints or filled in cracks to conceal, but visible; to a huge crack in the bottom shelf of the wall cabinet likely caused by installation of the under cabinet lights. These have been reported on their Customer Service website, but have yet to be resolved. The cosmetic blemishes can be overlooked, but the cracked cabinet makes the whole gourmet kitchen upgrade unsatisfied and we feel we overpaid. Its been 6 weeks since we moved in and these concerns have continued to be neglected. ... More

The buying process is what you would expect - when the builder and the lender needs information you need to turn it over immediately on their time table. When you have issues with your home they can take as long as they want to address it. We've identified some building issues since February 2022 and closed May 2022. It is July 13, 2022 and to this date the issues have not been addressed. We did not hold closing on good faith our issues would be addressed and they still have not. They don't seem to care now that they have their money do they? Other quality issues appeared when we moved in - Air Condition (in hot Las Vegas) not properly hooked up, appliances that barely made it in by close date (they were preparing us to move in with no oven/microwave combo but ended up getting us one at the last minute), and just overall general response time to our issues we identified have an extreme lag time. Disappointed with the communication aspect of this entire process as well. As I said, when they need something you need to be jimmy on the spot to provide it, but their SLA is infinity. ... More

The buying process was smooth. I was expecting a higher grade of materials and appliances. Craftsmanship was lacking in the overall build. Areas that needed touch up are being addressed, but still not complete. We do like the neighborhood and the style of home is just right for us.

I had/have multiple issues when i moved in. It's been more than couple of month's that i moved in and still lots of issues. Customer service is horrible. Even i could not get hold of any one while calling the emergency line.

We want to give this a higher rating but we just can't. Pulte tries hard to provide a quality home, and their floorplans are excellent, but the contractors just did such a poor job, which ruins the potential. Paint contractors had to come back out on MULTIPLE occasions and the quality of paint still to this day is amateur at best. The contractors installing trim did a bad job and still to this day there are peices of broken trim that was just painted over and never replaced. The ceiling has spots in it where the stamping was done incorrectly. These are just a few of the examples, it seemed like every contractor that came in to do their trade was rushing and did a poor job or damaged something else while they were here and it wouldn't get fixed for a long time. All that being said, we still do love our home, we are just a little disappointed in the quality of worksmanship and the fact we're going to have to spend our own time over the years fixing things that should have been done right the first time. At the time our home was being built, there were MANY other homes being built in the neighborhood and the crews were rushed, no doubt, and the construction manager had way more jobs on his plate than he should have had, and to my understanding they have limited the number of houses being built to make up for this, so you may want to take that into consideration. Just know if you choose Pulte, you will need to keep a close eye on the construction of your home and be a pest to the construction manager to try to get things done right. At the end of the day the community is top notch and the homes themselves are great. ... More

Pulte is not responsive to issues and bad on communication. Mortgage company horrible

Quality of work could have been better. Really not worth spending so much money in pulte. There are other builders like Dress home and the quality of work is excellent.

We closed 2.5 months ago. Just informed we won’t get a yard until at least July. Kitchen ceilings cracking. Mortgage process a disaster. All in all wouldn’t recommend.

For the price I paid, the attention to detail of the finishes, paint, cabinetry and trim work was completely sub par. I would expect a much better job pertaining to the finished details of the house. Honestly, I’m disappointed to the point where I don’t “love” my house as much as I would like to.

Very poor fit/finish and responsiveness

We love our home and our happy we purchased. But the service we have received after we closed, has been absolutely awful. Our house was not cleaned prior to moving in, our yard was a complete mess with garbage from construction and we were promised by Andreas it would be cleaned up. Nobody ever came to clean it up and they just came out with bulldozers and covered it all with dirt. So now we have tons of nails, metal, tubes of caulk, aluminum cans, and other garbage buried in our yard. Our construction manager, Andreas, stopped communicating with us regarding final work that needs to be completed. He hasn’t returned a single email or phone call from anyone in the neighborhood. Pulte needs to take more pride in the contractors they hire, and the way they take care of customers. Our yard is now a landfill and it’s absolutely unacceptable. ... More