Pulte Homes Reviews

Back yard issue not being resolved.

We experienced numerous issues, and the response time was very slow. Some of the problems remain unresolved. They provided many excuses, but honestly, most of them seemed unreasonable. You need to be assertive with your requests. I believe the main office is unaware of what is happening at the local sites, as it is a large company operating nationwide. I doubt the people at headquarters understand the situation here.

The sales rep, mortgage lender were all very nice. The problems came after. The contractor did not fix everything he said he would. He then ghosted us. We had to file warranty claims and of course they couldn’t all come at the same time so I had to take multiple days off from work and one time a worker stepped through our ceiling causing another thing that needed to be fixed. I finally just gave up. The counter tops chipped (in like three different spots) in the first two months. We were told the counter tops were very durable but obviously not. Tried filling a warranty claim and was denied. Apparently everyone needs a water filtration system in the home, that would have been nice to know how bad the water is. What was supposed to our first new home and forever home has been a disaster. Stay away! ... More

We have issue with Subfloor 2nd floor we did mention that when we did walk trough, Also mention that to Warranty manager, Plus many other issues from kitchen cabinets to paints ects

The buying, financing and closing went smoothly, however getting the pre closing punch list repairs completed has proven to be a real challenge.

From the very beginning, starting the loan process with Pulte mortgage was downright horrible. The loan officer did not have any emotional intelligence very rude. Ultimately went with a different loan company. Regarding the builder they built the house, surprisingly quick. Looking back at it I’ve had nothing but problems within the first two months of living in my new home. Electrical not working pipes being clogged, master shower leaking into closet, including the drip edge for master shower door feel off. New trim throughout the house already gouged from workers. From the first and last inspection upon moving in the checklist was not done. The dryer vent wasn’t even installed not realizing for a few days almost caught the house on fire. The grout was never sealed upon completion of tile, now my new white grout is permanently stained. There was water damage in the guest bathroom that they just tried to cover up. Second floor bathroom grout was already cracked, poor caulk job. Master bedroom window did not work. I’ve had to schedule continuous appointments on my days off to get fixed. It’s been an horrible experience and only worry what problems will arise in the future. I felt like I bought a lemon. To anyone that inquires about Pulte homes I will recommend to stay away. This is just a short synopsis of my problems. ... More

I really like the modern look of the house. The craftsmanship is really poor. Some materials are very cheap. Sales representatives are very good and response to your queries. Expected more valued materials from Big group like Pulte.

Our home buying experience started out great but we ended up regretting our purchase. At a quick glance the homes seem well out together, we noticed issues during our final walkthrough that weren’t all completed by the time of closing. Once we moved in we have not enjoyed our home. Outside of the lack of quality workmanship on details such as paint, trim, and drywall. The home is freezing. Our heat has to be almost up to 80 while wearing long pants and a sweater to be comfortable. Our 1 year old daughter has to be bundled up to eat breakfast in the morning. When you sit on the sectional you can feel the cold air blowing on your feet and neck. There is condensation on the new windows. Having owned a home in the Chicagoland area that was 6 years old we never had these issues, and our previous home was on a slab and it never felt this cold. We were going to build another home with Pulte but luckily were able to back out with only losing a small deposit. Would not recommend as a builder ... More

The number of issues with home quality is not acceptable for a million dollar home. The electrical issues have been constant for several months. There workmanship is below average in many areas. The field reps were professional but clear in their lack of ongoing concern. Very disappointed thus far in many facets.

Do not go through Pulte Mortgage, it’s been a nightmare from the start. Also, the home was completed and closed yet the kitchen cabinet door was not installed and a month in has not arrived, There are scratches all over the cabinets and poor quality installation.

So far, this experience has been average at best!!!

Lots of time and energy on the homeowner. Pulte project managers seem overworked so the only person keeping an eye out on your house is you. At the very minimum, we had to stop at our house once a week so we knew at least someone was monitoring quality. During our build, we told our project manager that our floors squeaked and was told by him that the floors would not squeak anymore once they install the LVP and carpet. WRONG! We move in and all throughout our house, it is nice and squeaky and reminds me of our 1930s apartment floor we were renting. We hired a third party inspector who showed us we had mold all throughout the drywall in the basement (lots!!, we have pictures) and we had to also point out to Pulte we had no attic insulation 10 days before closing. I would have a lot less gray hairs if Pulte had done quality checks themselves throughout the entire build. Our first project Manager Lisa was very underqualified and luckily we got Jason. Jason was miles better but we could tell Pulte had him managing a lot of homes so even he was missing issues in our home. At the end of the day, an overworked Jason over Lisa was fair better quality. We are not happy that Pulte took out a sidewalk panel and decided to pour a new panel and get rid of excess concrete all over the grass. How do you expect grass to grow with chunks of concrete?? Sloppy. Our dishwasher has not worked a single day since moving in. Sure, the cycle runs but the soap pod is found in the bottom every time we attempt. Why isn’t this someone Pulte checks before handing us the keys!! Lastly, the two required trees out front are very dead and that’s what Pulte gave us. I used an app to identify the tree and it told me the trees were unhealthy. These cost hundreds of dollars to replace and Pulte doesn’t take responsibility for installing dying landscape. ... More

We were very happy overall with our home, but were a little annoyed that there was so much to ask for fixing in our first and second walkthroughs. This includes the kitchen sink being wrong. But after we moved in we were very disappointed with all the quality control issues. We found many problems, but by far the worst was they installed a window in our bathroom and then DRYWALLED OVER IT. We could t believe it and didn’t find the window until we took a towel rack off the wall and could literally see our neighbors house through the holes. In trying to get in touch with the service department, their phone didn’t work at all every single time we called over weeks and they didn’t respond to emails either. We were so upset we eventually contacted Pulte corporate and the wheels finally started to turn. Having gone through Lennar before, I was much happier with that experience and am a little jaded on Pulte now. But we will hopefully get it all fixed well and still enjoy our new home. ... More

Pulte homes are average. Lots of things they can update especially in the design center. In regards to the loan that was all good. Warranty is where it seems to be slow. I’ve been dealing with an issue since moving in and still no resolution. It’s inconvenient and now playing a waiting game.

Pulte does a great job on the sales portion of the home. Their mortgage side needs some help in the communication department. We requested a short closing ( approximately 30 days). The constructions managers who handle their walk through's and punch lists, are less than to be desired.(Promised to fix things and we were "given their word that these items would be taken care of" only to find out that the want to wash their hands of you as soon as you sign all of your documents. Great buying experience, ok financing, poor construction management and trade selections.

Our builder would often promise to get back to us and never would. Before closing, he stated that items on our punch list would be fixed. One issue was fixed very poorly and I’ve reached out the warranty rep many, many times to be addressed and it still has not been corrected. Another issue he stated was fixed very clearly never was. The quality of work overall is mid level.

Several items were identified in the new home walk through. Pulte never directly addressed some of them and never made the requested repairs. Buckling Hardy board siding that was installed incorrectly was screwed down tighter, rather than repaired with the recommended gaps for expansion. The dead turf in the lawn was never replaced or fixed. After closing in and move in, we continued to request repairs they had agreed to make. Some were addressed, others never were. We have had to ask and make requests 3-5 times for repairs of some of the items like malfunctioning door locks, cracked and missing caulk and grout, etc. I would NOT buy another home from Pulte. If I had to, I would negotiate a hold-back on funding to be disbursed when agreed to repairs were completed. ... More

We are not happy with how they respond to issues. We did not know trenches were going to be dug looks like the neighborhood is ready to go to war in some areas. Also they ran our HVAC though consecution and been over a month no response to anything, I am now going to have to get an attorney involved in the issue as they won't even get back to us. All 3 units need a pull and clean and one is not even working properly in the back. So all 4 units have issues. SO far a horrible experience as I thought we were just going to be a number for them. once the home is sold the charm goes away.

The materials and chosen vendors are sub standard. My inspection report came with a concrete issue which the build manager refused to fix and just got a letter from the vendor which is no good. The dry wall and sound proofing is so horrible.

We buy our home since 1st day we have issues with our drayer have fire issues and dishwasher issue and refrigerator. We r so tired to complain whirlpool and Pulti.

Materials are not quality boards are warped outside and inside. Walls are not square as we are now doing work inside the home where it shows. As for warranty work I havent seen it yet with at least 3 emails

Several hiccups along the way. They want good reviews and then don't respond to issues after they get that

I would say for my first homebuying experience it was interesting. First and foremost I would like to thank Amanda because she went above and beyond to make things right and I’d also like to thank Kari in the design center because she also did the same even when it wasn’t in her scope of work. If it wasn’t for those two ladies, I don’t think I would’ve followed through with closing, I think communication needs to be worked on. I think if a customer has an issue it needs to be taken seriously and not just shoved away. They are homebuyer and management may think that they can pull one over on Homebuyer. After everything was fixed, I am very happy however there were a few issues that shouldn’t have been an issue in the first place, so I’m on the fence about whether or not I would ever recommend or purchasing another Pulte home again. ... More

Flooring insulation is terrible, can hear neighbor walking loud, very annoying and no solution on it, not recommend to buy house here

I recently had the displeasure of going with Pulte on my new home, and I must say, it was a nightmare from start to finish. The craftsmanship was subpar, with sloppy work evident in every corner. Once I moved in, I am dealing with a laundry list of issues, from crooked walls to leaky faucets. If you're considering building with Pulte, I highly recommend getting a thorough inspection from a third party before finalizing anything. Don't make the mistake I did of trusting their workmanship blindly.