Pulte Homes Reviews

Contract to closing took 8 months longer than promised. Make sure you’re on site (or have someone on site) weekly to monitor quality. Workmanship is less than mediocre.

My family closed on our new home on 3/24. We were forced to close on an incomplete home because we were told that it would be ready, closing was scheduled, therefore we ended our former accommodation. We showed up to the walkthrough a few days prior to closing to find a house that was nowhere near finished. Huge holes in the ceiling, appliances not hooked up, paint not finished, drywall not finished, exterior not finished, carpet not properly installed, GFCI’s not placed correctly, the list goes on and on…. Stuart our incompetent construction manager had every opportunity to communicate, yet there he was, ready to walk a very expensive home with us that looked like a poor incomplete fixer upper. The day of the walkthrough, I stood outside with our newborn twins with tears in my eyes, knowing that if we didn’t close, we would be homeless. Every single dollar we had saved was going towards purchasing this home for our family. What should have been a joyous time for us, was completely robbed. The most frustrating part was that my husband and I had been very active in communicating issues we had seen while our home was being built. Stuart clearly ignored us and spent absolutely no attention to quality or standards on our home. No one should have signed off on this house to any standards. We closed due to having no other housing option and at the risk of losing our 25-thousand-dollar deposit if we backed out. After closing, Stuart was pulled off of our job at my request and Brandon and Nick sat in our kitchen with us and promised all items would be completed to the utmost standard and in a timely manner. Poor Nick got thrown into an absolutely mess left by Stuart. Unfortunately, here we are on 5/10, still living in a construction zone. Priority was not taken. It seems that Pulte would rather send 6 incompetent workers to try and fix something, rather than spending the money to have it done right the first time. We have not been able to unpack. We have not been able to come “home”. We have not been able to take a photo with our babies in front of our home. We have lost endless hours managing workers instead of earning income and spending time with our kids. Precious time and so much of our money has been lost. I am a cancer survivor. Why is this significant? Because I am supposed to control stress in my life. The amount of stress Pulte has caused me, and my family, cannot even be put into words. I have been forced to yell and argue numerous times with grown men, just to get work done to any type of standard. They threatened to paint my home when stucco was not complete! I had to yell and argue, just to have painters pulled until stucco work was done. I have had grown men refuse to take off their work boots, tracking God knows what into my new home for my babies to potentially ingest. I have had their playpen, cribs, clothing, covered in drywall. I have had to risk their health and my own by inhaling paint fumes and dust. The emotional distress Pulte has caused me is plentiful. It is May 10th and my home is still not complete. There are homes closing on my street, homes being worked on by many workers, yet the work needed to be completed on my home is scheduled weeks out. All my family has ever asked for is the home we put our life savings in to be done in the manner promised. I should have never had to be forced into a situation to yell at employees just to get work completed to standard quality. I shouldn’t have had to argue, just to have work done that was promised. But this is what it has come to. Every step towards completion has been difficult. As much as we want to start settling into our home, we will not settle for sloppy work. This is over a million-dollar home, and we expect the quality as we were promised. All outstanding work is currently still being scheduled and unfortunately this whole experience and lack of quality has left us hating our home. I fear the bigger issues that have yet to be uncovered. Only yesterday the electrician discovered that our kitchen pendant box had been covered up with drywall which is why we were only left with 2 instead of the 3 that was in our contract. We also have rattling ducts every time the AC comes on. Every time we try and make progress on unpacking we find more and more problems and issues with our home. A 1 year warranty is not nearly enough for what we have already and have yet to uncover. Attention and quality have clearly not been spent on our home. I fully regret our decision to purchase and close on this home. Pulte doesn’t care nor want to spend money to make things right. Most items are an argument and things only get resolved if I threaten to contact the ROC. They cut corners and cause extreme stress. I will never ever recommend anyone purchases a Pulte home. I feel robbed of so much. ... More

Craftsmanship leaves much to be desired. The Pulte closing team do not communicate with their own project managers or homeowners. Lived here for two months and my cabinets are not finished, missing slider door screen, unable to open windows because all the screens sag, hole in the ceiling, cracks in the stucco, grout needs to be finished, unable to plug in dryer because the drywall was over the outlet, etc. when we brought this to Pultes attention we were told to go through warranty! What?! This isn’t a warranty issue things are missing and never even were completed!

Really not happy with the awful conditions of the front and the back yards of my new build house since we closed in March . We still don’t have any sods in front and any seeds in the back, landscaping never got done for 2 months since we closed. The front yard is still full of mud, trash, black plastic bags, water retainer bag, plastic bottle full of pee, big rocks, gravels and dirts from when the house was being built!! We’ve been told by the construction manager that it will get cleaned and fixed but nothing actually got done!! Being a first time home buyer, I will definitely learn a lot from this bad experience! Won’t do it again! Even the neighbors upset about the situation! Pulte needs to do a better job! ... More

New home buyers should thoroughly inspect their new home before closing. Once you close, and there are issues with the home, you than have to rely on the pulte warranty department to get the needed repairs fix and it will be a process!!

Where as we love our new home layout, we are very disappointed with the process and quality of materials. The standard finishes are embarrassingly cheap. When you walk through the models you are tempted to mimic what you see but doing so will cost you many 10’s of thousands more. The sales and construction crew made many promises they were not able to deliver and left a terrible taste in my mouth.

Honestly if I was the one that came and look at the home I would not have purchased it. The first day I own the house there has been a lot of problems that has still not been fixed I have here for 4 weeks and still have all the same problems. First time it rain here is Orlando it rain cats and dogs in my house all the way from upstairs to down stairs, that has still not been fixed, broken tile still not fixed paint on the outside still not been fixed, smoke alarm has been going off since before I moved in no one seem to care if we go deaf, we had to disconnect them, some part of the roof tiles has lifted that has still been outstanding this list goes on and one. If there is a way to get a refund on this I am would very much like this to happen. Too many things to list.... I feel like I purchased a lemon house!!!! ... More

From the start of our home buying experience, we had nothing but problems with Pulte! We were told initially that it would take 8-10 months to build our new house and needed up taking almost 13. At one point, our house sat as a wooden frame for almost 5 months without being touched while other houses around us went up. Our homesite was left unattended to the point where people started stealing our build materials so new stuff had to be ordered and that took even longer! At one point we had 4-5 inches of water standing in the second floor of the house because they refused to put the roof on the house because “it’s not the right one line to install the roof”. If we hadn’t put so much money down for earnest money and upgrades, we would have walked away a long time ago. Now we are in the house for about 2 months and we are still fighting to have things fixed or done correctly. There is no pride in workmanship and their “word” isn’t worth anything. Potential buyers beware! If I had to do it again, I’d look elsewhere. ... More

The location was very desirable, but the Quality was not. Expectations for a nearly $400K unit were simply NOT met. The upgrades which were nearly $50K, were done with very little attention to Quality. My expectations for a new build were similar to purchasing a new car, yet this Pulte Townhome offered very little of that. Poor quality was evident in the painting, caulking, trim work. The construction process left the carpet full of construction dirt, despite the claim that it was "deep cleaned". Simple items such as insuring the windows were cleaned, were not completed. I'm now forced to work though Pulte's Warrenty team, for items that should of been addressed prior to completing the unit. In short, very disappointed with the quality, from one of the country's largest builders. ... More

Honestly we had purchased a home from Centex several years ago and had no issues. We loved it and loved the whole building process. We were really excited to build again with Pulte but had major issues this time around. We ended up with a new contractor and the end who was very responsive and worked really hard to try fix things and make things right and we appreciate all his help but we are now still having trouble getting things fixed after we closed and finding more and more stuff that has issues now that we have closed. The workmanship has been the hardest part of this especially for the cost of the house. There is minimal contact between us and the people who arrange getting items fixed or replaced. Often people will randomly show up to fix things and we had no idea they were coming or we will be at work and not have arranged for anyone to be home. Communication after closing has been difficult. The workmanship feels poor. ... More

Extremely frustrated with the speed at which I am getting the support on variety of issues raised. Customer Support executive is extremely slow / or not responding providing status on issues raised

One word to say about pulte is “Worst”. Right from the beginning of home contract signing nothing went according to the plan. Delivery date got pushed 4 times without any prior notice. I was literally homeless for almost 23 days staying in hotels and friends place due to Pultes last minute date push. No compensation was provided with all these issues. More over after moving in, house is sub par. Floors are with paint stains, my master bathroom was completed after a month of move in. Still open issues yet to be addressed by service team. As soon as we raise a service ticket, first response would be it is as per spec and no issues with the installation. Is Pulte thinking that we are that dumb that we do not know anything and we take whatever they say? Classic example: my dishwasher was not draining after I move in, raised a ticket, got an appointment fixed, on the appointment day customer service person called and told me that they cannot make it today as they are waiting for spares, Really? Without visiting and checking how they decide that they need to change something to make it work. The above is one in many, better please avoid pulte if you can. ... More

Communication very poor. Drywall finish workmanship very poor.

* A lot of broken promises * Regular quality

My experience with Pulte to date. My wife and I arrived late Friday at our new house only to discover the keys provided did not open any locks. (great quality control) The woman in the sales office helped us gain access via the garage, luckily the code was not changed. She then used her master key to unlock the front door. Nine to know they have access to every house in the community. Saturday, we went to the Sales office to inquire about what could be done to get keys. I’m not joking, three agents looked at us dumbfounder, stated they had no idea who to contact and laughed at our situation. Already frustrated my wife and I left and went to Lowes to purchase three new locks, at our expense. Later that week while setting up my office I tripped a circuit breaker that would not reset. I called an electrician who said he had seen this before and proceeded to rewire the outlets because he said there was a short. Within two weeks of moving in I noticed that a tall pine tree on my new property was dead. I contacted Pulte only to be told trees are not covered under any warranty. Pulte sold the property with a dead tree and I feel it is their responsibility to remove this unsafe condition. I will note that I contacted an Arborist who confirmed the tree is dead and should be removed. Pulte last communication was instructions on working with the county for approval to remove the tree. As to responsiveness I had to give one star because they don’t allow negatives. Pulte is totally unresponsive to any issue, and as demonstrated there is no central point of contact where you can go. Pulte’s response – not my job, don’t know who to contact, if you want it fixed do it yourself. Oh yes, Pulte is quick to send you a violation notice because your garbage cans are not far enough back along the side of your house. Received this violation a few days after notifying them about the dead tree. ... More

The whole experience from the Sales Team, Design Center, Pulte Mortgage and Construction was stressful and horrible. First, the Sales Team did not make clear or explain in detail the different options offered which left me making some less than favorable choices. At the time, I didn't know what questions to ask so I made the decisions based on what I thought I understood. Second, at the Design Center I felt rushed and had to make decisions quickly or start to get charged for extra time. It's hard to make choices quickly without seeing how all of the different items look together. It would have been nice to either have seen all the items & choices before the meeting or get a second visit to the Design Center to make sure that my choices were what I actually wanted. Third, there was a lack of regular communication and misinformation from Pulte Mortgage. There were inconsistent requirements that caused confusion and last minute approval decision which caused me a lot of stress. Lastly, with construction there were 3 different construction managers which caused closing delays. This caused me an extra $8,000 dollars to fork out for rent because the lease was up and I had to pay month to month because the closing date was pushed out several times. The original closing date was right at the end of the lease. Due to the delays, the final stage of the building process was rushed. The workmanship was shoddy and unprofessional. The paint and caulk job is awful, there is a door in one of the bedrooms that still won't close after supposedly being fixed. All of the door hinges were covered in paint and the master bedroom window above the shower was left unfinished with an extremely poor paint job. Also, if I didn't hire a home inspector prior to closing there would have been numerous items unaddressed before closing. The day of closing the painting and cleaning were not complete and I didn't want to go to closing but I couldn't reach the lender to find out the consequences of the rate lock if I did not close that day. Unfortunately, I had to go to closing without the house being 100% complete because I did not want my rate to increase. I heard from the lender too late that the Builder would have been responsible for the rate increase. I was so frustrated and disappointed that I really just wanted to back out but couldn't afford to lose the earnest money. My husband and I had been looking at Pulte homes for years and thought they were TOP NOTCH and couldn't wait to purchase a new home so was excited when were finally in the position to make it happen just to be DISAPPOINTED! The Pulte reputation is slowly being destroyed by the poor workmanship. For the cost of this home it should be 100% we shouldn't have to do any fixing, caulking or paint touchups ourselves. If I had to do over again I wouldn't....... ... More

Finished our home on the agreed amount time. The quality of our home is very poor. Zero supervision of workers and now we’re trying to play catch up to fix our patchwork house. Every time we turn around there’s something else that was done poor or incorrectly. Wouldn’t purchase this home if I could go back in time.

Buyer beware prior to close. Workmanship is cheap and they say they will fix it before close and they don’t. They say submit work request and nobody responds back. I was give Michael Suich number and you can’t leave a voicemail and he doesn’t return emails. Not satisfied at all. Buy anywhere else but a pulte home. I never had issues when I bought my house with Mattamy.

I received the house out of necessity, terrible finishes, and worse guarantees very poor quality in the finishes did not deliver the things agreed in the contract very bad experience in general. 2 months after receiving I am still waiting for them to come and fix many things in the house.

Our overall build process was honestly a nightmare. We had such high hopes knowing friends who have built with Pulte and were so happy, but our experience was quite different. If we weren't on top of things every step of the way, not really sure how the outcome would be. The quality was not there. Time frames were not met. There seemed to be no organization to when and how things were done creating chaos and rework that was redundant. Damage seemed to continually be done that was unnecessary and deliberate, some we had to take care of ourselves after moving in. We were basically our own manager creating the punch lists needed for completion and pushing the process forward. We closed 4 months ago and major items on our closing punch list are still not completed, our home is still not completed. It is disheartening to have such a terrible experience with a company that supposedly has such a good reputation, we felt like they just didn't care. There were so many things to deal with that some we had to just say we'll live with it, but we shouldn't have to. We wanted to feel happy and excited for our new home but instead felt (and still feel) overwhelmed by the issues that currently still exist. As I sit here with a strained back from all of the cleaning and manual labor we ourselves have had to do to make our home livable and presentable, I truly feel saddened that this was our experience, it shouldn't have been. I hate writing bad reviews but this had to be said to hopefully protect other home buyers from the same experience. ... More

Just a month and the floors and separating, floors creaking, lame response from the construction manager when asked about any issues. The backsplash is totally unprofessional. Just splashed some grout and tiles. Looks super ugly. Cabinet doors falling apart. Noisy exhausts. Overall not at all impressed with the quality of the build. All that the construction manager was interested is in the post closing survey.

Let’s see, where to begin…. First of all, it took 1 year and 2 months to build our new home. 2nd: they promised an incentive bonus to consider using Pulte Mortgage. Then, the initial interest rate offer was 7.75%. We went with another lender for 5.25%. Then, the wood for our home sat in the rain for months and then got mold. Then, we dealt with a leaking roof for a month. Then, a leaking wall while the drywall went in. They had to repaint our walls and baseboards twice. We were delayed by 3 months for closing. Even today, 2 months after closing, certain details of this expensive home are not completed. There was a package of donuts stuck in our oven hood which was only discovered because it wasn’t working at final inspection. Our front door opens in the wrong direction and still doesn’t lock correctly. Our closing was delayed by 2 weeks because the work wasn’t done. The outside lights were different colors of white lights. The pool setup for chemicals has been incorrect. Now, it’s difficult to get Communications and responses from Pulte. ... More

We are 45 days post closing with still a lot of tickets in progress. With the rate of turnover at Pulte it makes it hard to get our stuff completed and communication is horrible. It's been a lot of talk.

By far one of the worst experiences of home building we've ever dealt with. We've been in our home for just shy of 8 weeks & we currently have 40 work order tickets submitted for issues in our home. The quality is beyond poor !! And next week, movers are coming to remove everything from our 2nd floor due to subfloor issues which we report MONTHS before closing. The experience has sucked every ounce of joy from us. We will never recommend Pulte. We just want all of our issues resolved so we can live in a home we are paying a fortune for. And some form of compensation since we are missing work for repairs and essentially cannot even use our 2nd floor of our home as it is intended. The exterior of our home is awful - splintered woods, sharp unseamed metal edges, damaged wood, etc. The list goes on. We were patient with the home build (we were told we'd close in July/August & didn't until December). We requested quality from the man in charge of our home & what we got couldn't be further from that. While the person in charge of warranty has been helpful, they too expressed our home shouldn't have went to close with the amount of issues we are experiencing. The man in charge of building this home should be ashamed of himself for the home he left us. He promised to fix things even after close & they weren't done. After 8 weeks, we are still left with cabinets damaged throughout, no scribe/trim in several places of our home, a patio covered in rust spots, doors with damage, etc. The list continues. We are sad that our new home is filled with stress of issues rather than joy and happiness. It is not okay, at all !! Someone needs to be held accountable for the extremely poor quality of our home. We used Pulte for our first home build and it was a great experience which is why we chose Pulte again. And to be honest, I wish we wouldn't have. The experience this time around was polar opposite. ... More

The house has many issues. We contacted the builder, but no response. We brought the couple of houses from other builders. They were somehow good to bearable. The Pulte is the worst and not following through the issues. I am very dissatisfied. I will never recommend Pulte to get the dream house.