Pulte Homes Reviews

I did not get what was promised to me by pulte.

Worse experience of building a house! Terrible communication and many issues with our house. No one gets things addressed after you purchase your home. Would never buy Pulte again and would tell people not to build with them.

From the minute that we have moved in we have had problems, the first one was the first night spent in our home when we had a water leak from the master shower trough the floors and into the kitchen which took several days to get the plumbing fixed and a couple weeks longer the get the holed patched and painted. All of the trims were done very sloppy, the paint is terrible and scuffs so easy and shows every blemish that wasnt repaired on the dry walls, but we were told they use top of the line paint. We have cabinets drawers in the kitchen that are installed crooked, even I know how to use a leveler! Our windows are scratched either from installation or from further construction done around them, and we have windows leaking.... I could go on and on about the things done incorrectly and poorly in this home!! For the price of the home it is a terrible job. They say that they will come back and fix things but I dont understand why things cant just be done correctly the first time! Buy a Pulte home only if you like to deal with crappy customer service and slow repairs forever because I'm sure they will drag it out until things are no longer under warranty and then it will be my responsibility to fix their bad construction and other mistakes. We have heard nothing but excuses as to why things weren't done and why they cant be done, never again will I own a home built by Pulte or any of their sub groups. ... More

Not a good experience

The workmanship was poor. The painting is awful (Walls, doors, rails.. everything) - Half of the doors are misaligned - water leaking from the shower (what we did mention before moving-in but they didn't care) - The gutter broke just in a month and downspout missing The field manager promised to have the issues fixed but never did so! They cut corners as much as possible. I regret buying this house, wish I had shopped with a different builder. They show you the model house but the quality of what they build for you is poor. Very disappointed .....

Toward the end of our build process we encountered a few problems with about a month or more to go til closing. When brought to the attention of our construction manager they were either down played or we were told it was suppose to be that way. When asked for things to be fixed we were given alternate methods to fix the issue instead of just fixing it the right way the first time. These issues led to moving our closing date multiple times and at the end still had many unfinished problems. These problems were suppose to be fixed immediately after closing in mid March and here we are mid May with the issues still not handled ... More

Do not assume that everything that is installed is done correctly. Make sure that you inspect everything before you close and have all the information that you need, Some things that you find were done incorrectly after closing, you may have to fix yourself. We found some damaged wall tiles, missing tiles, outdoor paint chipped, ceiling speakers not connected, extra electrical switches that arent connect, after we moved in and were left with resolving the issues.

With the reputation of Pulte we expected a much better experience. Throughout the build process there was minimal communication and when there was, the information was not correct or trustworthy. Our home was delayed several times due to "Covid" when really the builder had issues they were not upfront about. Our home was broken into the day before closing, which delayed us 3 more days. Pulte has no security onsite or care that this happened (we were not the first home with this issue in the neighborhood nor will we be the last I'm sure). After move-in, our experience with the warranty department was abysmal. Our dishwasher, furnace, and dryer vent all had issues and did not work. These all took over a month to remedy. The dryer vent was installed with a screen (code violation) which could have easily caused a lint fire! Overall we are just disappointed that a home in this price range turned out the way it did. ... More

Anyone considering building with Pulte needs to know right away, that the craftsmanship, and attention to detail are not at all what you would expect from a new built house. Paint, trim, fixtures, and cabinets are thrown together with no real care or precision and some details are not finished. At first, the construction manager(s) are responsive and assuring that everything will be taken care of, but often disappear and become disinterested in the latter stages of the build. Soon after move in day, we realized that we had essentially moved into a house that was built with the same care/materials as a decent apartment. Also, currently it is May 12th (Closed in early March), and roughly 9 houses on our street alone are without sod, and no timetable as to when they may get it. Summers can be brutal on sod, and I doubt anything will be done if it does not survive a hot summer. I have this suspicion because our concrete was laid the day before a major winter storm and was covered with tarps and boards. Now it is permanently discoloured and has patterns etched into it showing where the boards were laid and where ice collected on top of the tarps, and we were told there was nothing that could be done about it. The online ticketing portal is a good way to address some of the issues and the contractors usually reach out in a reasonable amount of time, but that it hardly enough to overcome the poor workmanship and cheap materials that the initial build was performed with. The only reason this is not a 1 star review is because we love our Linwood floor plan, and major problems that have arisen (some things are expected to happen with ANY new build) have been resolved in a reasonable amount of time. ADVICE: If there are things you would like for your Field Manager to assist with in the initial weeks of your closing, be sure to not complete their review until these items are resolved. Once their review is completed there is no incentive for them to assist. ... More

Punch list items noted on inspection and final walk thru still not resolved after 2 months of being in the home. Awful experience with Pulte. Really bad workmanship. 5 field managers through our build process because Pulte treats their employees so poorly that they all quit. It took 14 months from contract to close on a 4 story townhouse. Promises not kept. I will never buy a Pulte home again and will be deterring others from doing so.

We recently purchased a home at the Bald Mountain community in Michigan. This is our second home that we were building so we had past experiences to compare. (1) The quality of workmanship has been horrible - architecturally and aesthetically. (2) The clarity on timelines was poorly managed - something that I had expected to be a well oiled machine given the quantity of homes that Pulte builds. (3) The quality of the home does not show for the amount that we paid.

We are so frustrated with Pulte. We have leaking doors, an upgraded electrical package that was installed incorrectly, missing fixtures, a beautiful but faulty sliding glass door that needs repair, sticky paint, a leaking shower and the list goes on and on. Communication is terrible. I receive work orders for things to be repaired and then no one shows up. None of these issues have been addressed and we have been in the house for over a month. If you buy from Pulte be prepared for a long list of issues and top dollar for shotty work. It’s no wonder they have pending lawsuits.

Communication is terrible. While not a custom builder (and they are quick to tell you so) quality of workmanship is awful. So many unfinished issues even a month after closing.

A lot of issues have been noted since we moved in on 27Jan2021. -Plumbing issues - several occasions. Flooded my whole powder room, living room. leaking thru kitchen flood light due to water going thru overflow in master bedroom -responsiveness to issues - very non-cholent and careless attitude -a couple defects i noticed and have reported that is still not addressed. overall, not impressed.

Quality of work is okay, not great. Sloppy, no pride in workmanship. 50/50 on materials. Many were very cheap for the price we paid. Quality Control was basically none. Terrible. Responsiveness to issues, basically we got "ghosted". At 2 months from move-in, still many issues were not addressed. Word of trust to take care of things, doesn't exist. The only positive portion of this experience was the Loan Processing. Basically smooth, though communication was lacking, it was better than the rest of the process. At this point, we would not purchase another Pulte Home or recommend them. Too many issues that we personally should never had to have been part of. This house was by far "Ready to Move-In". We're still waiting for several issues to be addressed and repaired or replaced. Extremely disappointing. Pulte can certainly do much, much better. ... More

Daily I have to pick up trash left by construction that they toss water bottles and food items, that should be picked up

Not a great experience

Please be very careful when deciding a Pulte home. Your first experience at the model, just like with any other builder, will be a great one and you will see the potential for your home. First piece of advice, I would ensure you have a good sales consultant that knows what they are doing and is knowledgeable. Ours was the opposite of that and essentially ruined the home buying experience for us. She tried to charge us for things that were not needed, neglected to advise us that basic items, such as a master bathroom mirror and a garage door opener were not included in the purchase. Those two items we learned about the days leading up to closing. Floors are uneven in the home, the home was unfinished and dirty, and then responses to get workers to the house have been, at best, slow to respond. It has been nearly two months since closing and we are still waiting for "punch list" items to be completed regarding the interior of the home. Pulte and their sales consultants seem to be more concerned about profitability vs customer satisfaction which is unfortunate considering how much people are spending on these homes. (Note: I have requested someone from Pulte to contact me regarding my experience thus far and their neglect to do so speaks volumes about their feelings towards customer service) ... More

From the very beginning, whenever we expressed a concern it was dismissed as just being part of the process and that it would be taken care of later, but that wasn't the case. So now we have a fireplace that is crooked, a recycle drawer that isn't soft close and paint-splattered stonework.

This is our 2nd home that we purchased from a builder. The first one was from brookfield, and had ZERO issues with them. And they where way more modern with all the minor things in the home, white cabinets weren’t upgrades... they where included, the minor accents and door knobs where way more modern then the ones pulte has to offer. There are sooooo many obvious problems with pulte home, we moved in and right away noticed the craftsmanship and detail to work is wayyyyy off. They cut a lot of corners and nobody from pulte was overseeing the contracted work that they hired to build our home. Broken roof pieces , leak stains on California room, cracks in our cement, very noticeable cabinet mistakes. Screws have been punctured all the way through the roofing and noticeable on the overhang by garage. One of restroom tub has a constant drip. Our sprinkler system was not working properly. And this is only 1 month into living at our home.can’t wait to see what 1 year has to offer. And let’s just say... I’m documenting EVERYTHING, just in case it has to go through the court system. Another thing is the PULTE mortgage was the WORST EXPERIENCE EVER! They didn’t have there stuff together, they asked for same paperwork 4-5x and the representative would talk down. Even after signing the same paper 4-5x they still sent a request to sign the same paper 3 wks after living at home. Overall they where not organized. BUYER BEWARE!! I’m sure there are a lot of pending litigations on the builder. I Would not recommend to family and friends. ... More

Make sure to follow up and remain vigilant with the home building process. Frankly, I bought into the neighborhood however very disappointed with the builder and their process. I’m very disappointed with the entire experience.

The only good thing about the home is the view and area of town. I hope no one else has had the level of dissatisfaction I have had.

Point blank, I have had a plumbing problem since I moved in related to the loud, grating noise in the master bathroom each time the toilet flushes upstairs of my unit. This challenge has awakened me in the middle of the night and in the early morning for over a month, and I am not a light sleeper. I called/contacted all of the people needed to help me according to the papers given to me, and it is only today after making many calls and sending numerous (nearly daily), over a month since I moved in, that the contracted plumber finally contacted me and made an appointment. It has been very discouraging, to the point that I considered selling and moving out of my condominium. ... More

Worst experience after paying almost 1.7M! We still have not gotten the items fixed from our walk thru on October 26. Next home will definitely not be a Pulte!

Like the warranty, but did not like the small details missed like toilet paper holder in master bath, the noisy air fan in master bath that won't stop pinging all through the night, missed paint areas, the dishwasher not operating correctly (no one has contacted me back yet), the fact that this supposed to be a smart home and it had no 220 plug in the laundry room and only 2 cat 5/6 outlets in the entire home (this will cost me money to correct), and I do not like no HOA due to the various people (non owners) allowed to move in here via different rental services (had I thought that through I would not have purchased here) ... More