Pulte Homes Reviews

A lot of people are a part of the home buying process which created unneccessary headaches due to communication issues. Once in the home there have been NUMEROUS quality issues that were missed during the repair time after the walkthrough. Some things were covered up and would never have been discovered until they became an issue if it wasnt for the fact that we decided to change some fixtures. Mis-cut holes in the ceiling that was covered up with extra caulking and paint, cracked cabinets that, dents and dings in cabinets which were just painted over with a seemingly different sheen of paint, dings in the flooring, HVAC that has had to be repaired 2x in one month due to a failure to "hoop it up properly", bubbles in the drywall, refrigerator opening to short by 1/2 inch so my standard fridge will not sit in properly without being cut, crack in the shower enclosure from what appears to be an accident, sink hole in the front yard that was just filled in with bark chips, plants that are not surviving (was told they were going to be replaced but still hasn't been done) and so on. AND IVE ONLY BEEN HERE A MONTH! Love the area, love the neighborhood, workmanship definitely not worth the price tag after seeing whats actually been done. Would probably have gone somewhere else in the area. Do your due diligence. ... More

Too many promises and very nice people till you close

I'm afraid that our overall experience hasn't been super wonderful. I believe in an effort to close as many deals as possible at the end of 2022, we got "dropped". Gas stub, chandelier wiring, wrong countertops put into the bathrooms and laundry room...house wasn't cleaned at all properly (we spent days cleaning ourselves!), and the painting was not done well at all -- still pencil arrows and marks on the walls in many areas. Now, trying to get the counters put in as requested has really become a difficult issue...overall not happy.

There are lots of issues after closing mostly cosmetic but they are not being addressed timely broken sinks , fireplace rock falling out, doors and bathroom hardware not installed correctly, irrigation exposed , cabinet doors loose or falling apart, scratches on cabinets and appliances, floors were left with huge amounts of grout on tiles that was not cleaned out after the fact, blinds that do not work properly, paid for cabinet hardware that has not been installed 1 month and a half after closing, overall responsiveness to issue is terrible

its great The home have alot of space but there are things that is very poor quality. The poor quality are 1. Windows. some windows leaks and creates draft air, call pulte to come look at the issue they said it normal, I am an home owner and fixed houses every now and then so I know when something is wrong, but pulte will not admit it and said air draft from windows are normal, pulte even mention that their windows are mid grade, to me it is the cheapest on the market. Even menards $200 windows are better and doesnt create air draft, they will not fixed the issue so i'll have to dealt with it myself by buying windows insulation to stop the air draft. if it is not stop your heating bill will up the roof. Also, the doors have draft air from the bottom, this will also have to be address by the owner. Last time i check, menards doors have magnet door insulation so when it closed it slap in tight and will not lead air. I have to buy insulation pads from menards to fix it. 2. Cabinets are cheap considering that is it a 600k house, I would preferred all cabinets to have a good craftmanship and at least have soft closed. 3. Wall Paint, pulte used is the cheapest on the market. Just by touching you can feel the cheapness of the paint and when you put your hands on the wall, they are dust and white stuff. also, the house is very dirty and dusty like no one lives there for months. The floor have paint spot and pulte also mention it is normal which i have to clean it. Basement also very dusty on the floor and I did mention this to pulte they said its normal. Why is this normal it is a brand new house. shouldn't it be clean? 4. The wood studs are 24" apart consider that it is a expensive house it should have been 16". Just my opinion . Lastly, the only good thing about the house that actually cost 600k are the appliance and countertop. 5. Interior doors are cheap. it is hollows consider that the house cost 600k should have been solid doors. The price isnt that much difference as I check at menards. I would not be a customer to pulte in the future. ... More

At the beginning of the home buying experience, I asked what makes Pulte a better home than Ryan Homes, M/I, etc. I was told that Pulte is an overall better quality in workmanship, materials, and process. I will say the process was pretty good, but most builders have the same process in place. The workmanship and materials is a different story. The non-structural materials are pretty good as long as you upgrade. The structural materials like drywall, foundation, and exterior landscaping is not good. Way below expectations. And workmanship, besides for a couple trades like tiling was shoddy. I can understand there will be cracks and pops after the house settles, but I do expect walls to be straight, doors to be true, and flooring to be even. Would I rate Pulte above other home builders? Probably not. If I had advice for another buyer, I would say do not pay attention to the builder (unless you’re looking at a high-end, more custom home) because none really seem to care about quality and craftsmanship.l, and that includes Pulte. ... More

We had no heat in the house for the first 3 days we moved into the house. Pulte warranty dept was very slow in responding. Temp in the house was 67 degrees. With 3 small children this was unacceptable. Stacy customer care manager was very adversarial instead of trying to get the problem fixed ASAP. Still having issues with the home and Stacy. Very dissatisfied. Third Pulte home we purchased. This by far is the worst experience. Had no issues with our Pulte homes in Florida. California service is disappointing

The home is beautiful but I am having issues with the windows, won't lock (it took couple of months to get that fixed) Kitchen cabinets are bit up (damaged), tub in bathroom is stains, home was not clean enough windows are dirty, I notice that priority is giving to expensive home not your regular average home,

Since moving in I have had to have people out every week fixing builder mistakes. I feel like the quality has went down in the past couple of years and it feels like things are being rushed in the building phase and not done properly.

I think the price was too high

My experience at the time of buying and after buying isn’t good and didn’t expect this kind of quality work

They were great until you closed. So many problems but hopefully will take care of all the problems.

I have closed my home during Thanks giving. The response from the Sales team and initial Construction manager was very good. They helped me clarifying all my doubts. But post closing, the new construction manager uis not responsive and corporative at all. He denied working on the exception items as he didn't receive it from previous manager and asked me to contact warranty team. I contacted warranty team and received a note that it has been passed to my warranty manager. Its been 2 weeks now and no one contacted me for my open items.

The Pulte staff themselves seem to be good and want to supply the best customer service and home to the customer, HOWEVER all the sub-contractors are absolutely terrible! Pulte really needs to watch who they are hiring. Some of the work is embarrassing. S3, the siding company especially!!! I suggest looking into some other options.

Sadly the materials used are low quality unless you upgraded and paid extra. Workmanship quality is low!

Sloppy over all. Lot of issues found after moving in. Very slow in responding and sometimes no response at all. The defects are not being fixed.

I do not have a door bell. The placement of the downstairs thermostat is behind where your TV is. The light in the kitchen / dining area is no where near where a table should be. Why is the outside spicket in the garage? Also, unless you drive two compact cars, the garage is not a two-car one. It isn’t a bad floor-plan. The master bedroom is nice a big with a function walk-in closet and large master bathroom. Overall, Pulte builds a substandard product with very little attention to detail.

There are many spots on the first and second floors where the floors make creaky sounds. Walls are not sound proof (not even semi- sound proof). When a bathroom is used the loud water sound can be heard in the bed rooms. Water and sewer pipes throughout the house make very loud sounds. Sound from laundry room is no exception. Regular talk from the first floor gathering room can be heard in the second floor walk-in closet in the opposite corner of the house.

Bad responsiveness by those in construction leadership positions. Apathetic responses to concerns that were raised.

High fire danger problem with the City of Menifee should have been solved prior to giving us a false closing date. We were not allowed to move into our home after it was built due to this problem. We had to stay in a hotel for one month.

Andy and Ryan were phenomenal as Project Manager/Sales Rep. The trades were beyond horrible with craftmanship and response times. Crooked drywall, crooked cabinets, crooked countertops, and crooked door trim and frames awaited me everywhere on the day of my closing. During the build, the trades were scheduled for a certain day and/or time, which was relayed to me by Andy, but when I would check on the house, that particular item was not completed. Sometimes the delay was a week, sometimes the delay was a month. The trades would also have a punch list of five items that I would present to Andy; however, only one item would get completed. If I did not visit the construction site every day, and relay to Andy the issues I found at the time, who knows how bad the framing and some finishing touches would have been. I was told that the closet in a bedroom would be square before HVAC was installed. Unfortunately, the drywall was installed to prep for the furnace and not much could have been done with the wall afterward. I combed through the house searching for any and all crooked walls and was able to point most of them out. Unfortunately, when the drywall was cut, you can see curves and angles that are not square or straight. I will give props to the company that tiled the master shower. Other than that, you need to find tradespeople that give a crap. ... More

We love many things about our new home. We are disappointed with the quality of some of the "finishing work" - sheet rock; painting; trim work; etc. As example, we just had window coverings installed and some windows have the appearance that shades and blinds look not level and unevenly centered when in reality some of the windows are not square. Perfection is not a reasonable criteria but for the price paid for our home we certainly expected superior quality and craftsmanship. The longer we occupy our home the more and more "shortcuts" we become aware of.

Overall the homes and the community are beautiful. The exterior aesthetic is different than most builders currently. I fell in love with the open layout design of the Isleton model, particularly the rear kitchen. However, a lot of the luxury options are not included with Pulte as they are with other builders. This is a huge negative. I also did not have a good experience with Pulte Mortgate. Tiffany was good but I did not have a good experience with my loan counselor Ryan and this led me to switch to a different mortgage lender, Truist, during the housebuying process. I am glad I made that decision. I would not recommend using Vintage, the security company that Pulte is contracted with. You are better off with ADT or a home security system such as Ring. Vintage made a mistake in my selections and did not wire my sound system correctly. As a result, they had to come back out after I closed and break a hole in the wall to rewire. Overall, I really like my home. It is spacious and it is my first home. I do not know if I would use Pulte again in the future. ... More

People very efficient & responsive -especially Sales ( Neal), Construction Manager (josh), warranty ( Trusha) Materials- Not so good, does not correlate to the price. Unhappy with the way the delay from Pulte's side impacted buyer's mortgage rates.

For starters, when doing the 2-hour walk-through, instead of getting some explanations all we got were excuses. And to follow that, I wrote all the issues in a notepad on my phone and went back to the property day after day for 2 weeks to see the progress before closing and would see nothing fixed but all the pointed out issues that were once marked, with the blue tape that we were given during the 2-hour walk, had been tossed out and never fixed/addressed. I complained about the upstairs being hot for almost a month and got excuse after excuse only for the issue to be that I had no insulation in my upstairs attic at all. Once Jodi became a part of the team, she became a life saver and got all my issues dealt with and I greatly appreciate her hustle and tenacity. She helped calm my nerves and got literally all my issues dealt with in a timely fashion. ... More