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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15699 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Costumer services!!! Jymmi and Jessica were 15 steps ahead
- Cesar A.
- Verified HomeBuyer
- April 08, 2021
- Liberty Hill, TX
Great Great Team. Im very happy with the process and the team was outstanding. Thank you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - overall good experiencevery nice field manager
- Venkata D.
- Verified HomeBuyer
- April 08, 2021
- Fort Myers, FL
overall good experience very nice field manager
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Pulte Homes - Easy builder to work with, everything was great!
- Nicole M.
- Verified HomeBuyer
- April 08, 2021
- Fort Myers, FL
Easy builder to work with, everything was great!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Told me issues were going to be addressed before purchase but nothing happened
- Freddy A.
- Verified HomeBuyer
- April 08, 2021
- Davenport, FL
They told me issues were going to be addressed before home purchase and that did not happen, up to today issues have not been completed.
Pulte Homes responded:
We are so sorry to hear that our team did not follow through with resolving your concerns. We would like to escalate these issues for you. In order to do so please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
If there is a concern, it is immediately addressed
- David M.
- Verified HomeBuyer
- April 08, 2021
- Katy, TX
I quite literally cant say enough positive things about this builder, especially Steven Trapp (the Foreman responsible for this area). Any issues at all are always immediately addressed, even things I didnt notice! I feel like the builder actually *cares*, and it wasnt just about getting to closing. We closed on this home about 2 months ago now, and I still feel like we are getting the attention and care as you would offer a prospective new buyer. Its amazing, and Steven Trapp is the biggest part of that.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Up to now your Excellent
- Badeg G.
- Verified HomeBuyer
- April 08, 2021
- Houston, TX
Up to now your Excellent
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Carly, the Sales Rep, Lisa, the Studio Rep, and Frank, the Field Manager, were the best!!! Everytime we reached out to them the ALWAYS went the extra mile to help, answer, and follow-up with any concerns we had with our home and were always prompt.
- George C.
- Verified HomeBuyer
- April 08, 2021
- Winter Garden, FL
The guidance, patience, and attentiveness in making the entire home-buying process a painless, non-pressure, & satisfying one to remain in our memory forever.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - We built with Pulte following a mostly positive experience building
- Daniel D.
- Verified HomeBuyer
- April 08, 2021
- Immokalee, FL
We built with Pulte following a mostly positive experience building our last house with them, as I valued their warranty and transparency about the building process. This time around I was even more impressed. I found this experience even more positive this time around. Mike was very helpful and kept of informed about lot availability and, early on in the building process, the timeline. We had an awesome experience with Holly during the purchase of our last house in Ave, which is why we ended up building our second home with Pulte, and Mike continued to exceed our high expectations. What ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Cheap homes
- Sumit G.
- Verified HomeBuyer
- April 08, 2021
- Apex, NC
Cheap Homes, never buy from Pulte
Pulte Homes responded:
We are so disappointed that you are unhappy with your home and would not recommend our services. If there is any other feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
WORKING TOGETHER
- Trudy S.
- Verified HomeBuyer
- April 08, 2021
- Canton, MI
The best thing about building with Pulte was working with Mike McGraw, Michael Zaski and Marissa Haley. Any time an issue would come up they would get it resolved fast. They always made themselves available to address any concerns we had with the building process. Because of that we would build again with Pulte. Both Mikes and Marissa knew what they were doing and they went above and beyond to make our home buying/building easier.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The builder quality is being poor and very sub par
- Nour R.
- Verified HomeBuyer
- April 08, 2021
- Peachtree City, GA
The quality of work and delivered to us as homeowners, completely underwhelmed us and for the price you pay for this property we really felt taken advantage off! I would not recommend.....
Pulte Homes responded:
We are so disappointed to hear that we did not meet your expectations and we are concerned that you felt taken advantage of. We would like to learn more and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 3
Responsiveness 3
Excellent floor plans for every budget!
- Rahul S.
- Verified HomeBuyer
- April 08, 2021
- Lake Orion, MI
Pulte has beautiful floor plans that are well thought through to meet the practical needs of every customer. They also have nice exterior elevation options for each home model. As a first time home buyer, I did not do a good job of planning my structural options since it needs to be locked in within 24 hours, I would have appreciated some leniency from Pulte in that regard. However, nothing major to complain. When it came to getting a good deal, it totally depends on how interested you are in the first meet, some room for bargaining is definitely possible (especially on the lot ...
Total Score 3
Quality 2
Trustworthiness 5
Responsiveness 5
Quality
- Edward C.
- Verified HomeBuyer
- April 08, 2021
- Wesley Chapel, FL
The house is high quality, a few minor issues were taken care of by the builder's excellent customer care team.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Listening skill
- James P.
- Verified HomeBuyer
- April 08, 2021
- Estero, FL
Embraces concept of continuous improvement
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Pulte Homes - Worst production build experience.
- Anonymous
- Verified HomeBuyer
- April 08, 2021
- Oakland, FL
Worst production build experience.
Pulte Homes responded:
We are so disappointed to hear that you had a bad experience building your new home with us. If there is any additional information you would like to provide or any issues we can help address, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great design of home
- Anonymous
- Verified HomeBuyer
- April 08, 2021
- Albuquerque, NM
The perfect home for our family!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Overall good experience.
- Craig P.
- Verified HomeBuyer
- April 08, 2021
- Katy, TX
Overall good experience. Good: My salesman Brad (while still my salesman) and the field manager Steve. Steve was always accommodating and a source of knowledge. Not so Good: Purchased during pandemic and could not go to design center personally to see samples. Had to seek that out on my own to the best of my abilities. That part of the buying process, in my opinion was unfair. I was sold a home with a mask on but couldn’t get the same when time to design my first home?
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - Pulte builds a quality home at a very fair price.
- Anonymous
- Verified HomeBuyer
- April 08, 2021
- Naples, FL
Pulte builds a quality home at a very fair price. We bought during an incentive campaign so we did very well.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Terrible building experience
- Emilee K.
- Verified HomeBuyer
- April 08, 2021
- Spring Hill, TN
Communication is terrible. While not a custom builder (and they are quick to tell you so) quality of workmanship is awful. So many unfinished issues even a month after closing.
Pulte Homes responded:
We are so disappointed to hear that you have unresolved concerns in your new home. We would like to escalate these concerns for you and would greatly appreciate f you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
I love my home but...
- Chelsea K.
- Verified HomeBuyer
- April 08, 2021
- Myrtle Beach, SC
I love my home but there have been so many issues come up that have been unaddressed which is frustrating. Dents in a door, scuffs on my cabinets (pointed out a month prior to closing), gouges in my bathtub, horrible looking thresholds, the list goes on and on. By in large it has been crickets! I am so frustrated!
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 1
Responsiveness Great, Design is ok.
- Anonymous
- Verified HomeBuyer
- March 29, 2021
- Woodridge, IL
Everyone was very responsive and the quality was great as well. The only issue is the house was not designed with the owner in mind. There are a lot of inconveniently located items that Pulte was unwilling to change prior to construction. These items severely limit space.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - I would say the price is too high for the quality of the materials.
- Katherine Z.
- Verified HomeBuyer
- March 26, 2021
- Hollywood, FL
I would say the price is too high for the quality of the materials. Given that is mass production, attention to detail is lost, but other than that people are attentive and fast to answer questions and solve any issues.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 4
Pulte Homes - Issues identified during home inspections and Build Quality Check,
- Avinash J.
- Verified HomeBuyer
- March 24, 2021
- Apex, NC
Issues identified during home inspections and Build Quality Check, are taking months even after closing is done. The fixes are still pending and needs constant followup to get it fixed and still pending. Keep scheduling every week, but then noone shows up and then the cycle repeats.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Great plans , competitive pricing, straightforward options
- Anonymous
- Verified HomeBuyer
- March 22, 2021
- Fishers, IN
Great plans , competitive pricing, straightforward options. Project manager and sales staff were all wonderful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Robert was very responsive in handling our warranty issues
- Ali A.
- Verified HomeBuyer
- March 22, 2021
- Myrtle Beach, SC
Matt was great at sending us weekly photos of the progress of our home! Robert, was very responsive in dealing with home warranty issues.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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