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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15982 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

15982 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Workman ship

  • Luis M.
  • Verified HomeBuyer
  • May 26, 2021
  • Aubrey, TX

Building process went well, however the workmanship when the home was closed was unacceptable. There was a cut out on the wall, caulking missing in places, areas not painted.

Total Score 4


Quality 1

Trustworthiness 4

Responsiveness 3

Pulte Homes - When we had an outside inspection, we were told this was one

  • Bethany R.
  • Verified HomeBuyer
  • May 26, 2021
  • Buckeye, AZ

When we had an outside inspection, we were told this was one of the best construction he has seen.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 3

Constructing supervisor's responsiveness to issues

  • Dileep K.
  • Verified HomeBuyer
  • May 26, 2021
  • South Lyon, MI

Overall, the experience was par for the course of new construction. The quality was not great in terms of workmanship and materials.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 5

Quality

  • Josh T.
  • Verified HomeBuyer
  • May 26, 2021
  • Pickerington, OH

Building with Pulte was a very easy process. While building during a pandemic, of course there were some unforeseen issues in getting materials, but the entire team did a fantastic job in communicating to me weekly where we stood on the new home. We have only been in the new home a few weeks, but it’s great that the team still responds and helps with any questions or problems we have.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

good

  • Property C.
  • Verified HomeBuyer
  • May 26, 2021
  • Davenport, FL

good attention , i am send more information about there

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The person in charge of building my house - Zane

  • Adam D.
  • Verified HomeBuyer
  • May 26, 2021
  • Punta Gorda, FL

Zane made the whole experience a great one so did the title company. He was always responsive to texts and willing to help. However, I was delivered a house with some issues, which I believe is unacceptable. When I reached out to Pulte, they had people over within 2 weeks to take care of the issues.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 3

Pulte Homes - Not a good experience

  • George H.
  • Verified HomeBuyer
  • May 26, 2021
  • Carmel, IN

Not a good experience

Pulte Homes responded:
We are so disappointed to hear that you did not have a good experience. If there is anything we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Pulte Homes - Pulte made things very easy to deal with.

  • Joseph H.
  • Verified HomeBuyer
  • May 26, 2021
  • St Augustine, FL

Pulte made things very easy to deal with. Keeping us informed every step of the way. Walk threws in different fazes of completion.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I felt the communication and follow up was top notch.

  • David W.
  • Verified HomeBuyer
  • May 26, 2021
  • Vernon Hills, IL

They did things right based on vast experience in building communties.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Their commitment to excellence

  • Lenora W.
  • Verified HomeBuyer
  • May 26, 2021
  • Mount Juliet, TN

From the initial sales to closing, our experience with Pulte was pleasant. They kept us informed during the entire building process. We would highly recommend using Pulte if you are looking to build a home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

So Happy we took the plunge

  • Kiera P.
  • Verified HomeBuyer
  • May 26, 2021
  • New Baltimore, MI

We bought our house during a pandemic but we felt safe going to visit the model and ultimately purchasing the home. Steve was a great sales person. He explained everything and kept us informed of the build process. I have to also acknowledge Wally the construction manager. He did our sight visit virtually and kept us informed of the construction process. He did a great job on getting our home completed in the time frame Pulte originally said they would. Wally and his team really did excellent work on the house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Pulte Homes - Quality home at a great value.

  • Brian W.
  • Verified HomeBuyer
  • May 26, 2021
  • McKinney, TX

Quality home at a great value.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Home is great!

  • Stacey H.
  • Verified HomeBuyer
  • May 26, 2021
  • Spring, TX

We had a great experience with Pulte homes sales, design center, and builder. They were amazing and have built our forever home! We absolutely love living here and the house is super well built. Pulte Mortgage, however, dropped the ball. I recommend every Pulte company except the mortgage loan department.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - We have painting touch ups that have not been addressed, have

  • Donna M.
  • Verified HomeBuyer
  • May 26, 2021
  • Bluffton, SC

We have painting touch ups that have not been addressed, have not received our refrigerator, there are 3 windows on the front of our house that were put in backwards and not replaced yet, broken irrigation pipe. We moved in April 9th and still waiting for these issues to be addressed.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

The build process was so well organized and planned and scheduled.

  • Arthur R.
  • Verified HomeBuyer
  • May 26, 2021
  • Apollo Beach, FL

Overall very happy with our new home. Felt like a few things were not like the model and surprised. The “smart” features are not coordinated and barely enhance the home. Some do not work properly and ownership of the problem was dumped on the installing contractor who has been very poor on getting things right. Very long wait for hot water at all points. But again, the build process and quality has been excellent overall. Shane was very upfront and responsive, and Max too but he came near the end.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

Pulte Homes - Very professional in all areaOf of the process

  • Jimmy S.
  • Verified HomeBuyer
  • May 26, 2021
  • Saint Cloud, FL

Very professional in all area Of of the process

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality of the build.

  • Charles C.
  • Verified HomeBuyer
  • May 26, 2021
  • Wesley Chapel, FL

The follow up from the customer care team post build needs work. Parts of the preclose inspection were rushed and not completed by Pulte. Still dealing with some impactful issues and contractors who randomly show up to fix things. The idea of an appt seams unknown to them, (Pulte) Give us a date and time. Then do you job. They have much to learn in that workflow

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Communication

  • Steven T.
  • Verified HomeBuyer
  • May 26, 2021
  • Katy, TX

Pulte was very communicative throughout the whole process. From sales to construction to closing. Very pleased with the final product of my home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Inconsistency and lack of information.

  • Bryan D.
  • Verified HomeBuyer
  • May 26, 2021
  • La Grange, KY

Cheap materials. Cheapest paint money can buy. Will have to repaint right away. Messy workmanship. Closed in April and 2 months later they still haven’t put our grass and sod in. Several homes here have waited 6 months for their grass& sod. Pulte’s answer to this is: we don’t know... meanwhile our mud has washed down driveways and stained them and sidewalks. Yards are washing out. Poor!

Pulte Homes responded:
We are so disappointed that you have had a negative experience getting items addressed in your new home. We would like to make leadership aware of this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

mostly positive experience, great customer service

  • Anonymous
  • Verified HomeBuyer
  • May 26, 2021
  • Johns Island, SC

Building with Pulte homes was a positive experience. From the initial consultation, through the design appointment and the build process. There were some issues at move in, but our build manager Don took care of all of them in a very efficient manner. He was fantastic. With any new home, nothing will be perfect. There was paint splatter on places it should not have been, minor imperfections in installation pieces, and so on. I am overall happy with the experience and have already referred multiple family members who are buying in the oakfield community!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Quality and value

  • Lynn H.
  • Verified HomeBuyer
  • May 26, 2021
  • Fort Myers, FL

Purchasing a new home through Pulte was a very rewarding experience. The sales office was always available and willing to answer any questions we had. Our experience with the design center was extremely helpful and they provided options for our home that were not only affordable but also of high quality. Construction time went slightly faster than we expected and Pulte mortgage and Title company seamlessly processed our loan so we could close on schedule. We love our new home by Pulte and the community it was built in!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - From start to finish it was a great experience focused on our

  • John D.
  • Verified HomeBuyer
  • May 26, 2021
  • Myrtle Beach, SC

From start to finish it was a great experience focused on our needs and delivering a quality product!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - A complete lack of quality control

  • Anonymous
  • Verified HomeBuyer
  • May 26, 2021
  • NEW BRAUNFELS, TX

A complete lack of quality control

Total Score 4


Quality 1

Trustworthiness 2

Responsiveness 3

Pulte Homes - Steve and Alex were great.

  • John D.
  • Verified HomeBuyer
  • May 26, 2021
  • Katy, TX

Steve and Alex were great. Kept us informed thru entire process. Blake at Pulte insurance was very helpful and the mortgage process was very easy. I would definitely recommend Pulte. We love our new house!!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Ryan did an outstanding job, taking leadership when our salesperson

  • Kimberly H.
  • Verified HomeBuyer
  • May 26, 2021
  • St Augustine, FL

Ryan did an outstanding job, taking leadership when our salesperson was relocated 3 months before we closed. He responded to our needs promptly and to our satisfaction.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

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