Pulte Homes Reviews

Pulte seems great on the surface, but the more 3rd party inspections we had and the longer we live in the house its very clear how bad of a job they did and covered parts up so you wouldn't notice. We had shelves falling over after 2 months of use, our garage drains towards the house, not out the garage door, doors hung wrong, tack strips poking through the carpet to the point they were drawing blood if stepped on, with no one offering to properly fix anything and just add more band aids over top. Some of my issues I pointed out during the buying process, was promised it would be fixed, promised it did get fixed then later I find out that none of that was true and its the exact same as it was before. All they care about now is money, not quality, or making good homes. Most of the contractors don't show any pride in their work, and its clear that instead of getting a slightly better contractor, Pulte just hopes you don't notice. Some things are done beautifully though, for example our tile work was done suburb. I hope in the next few years I can fix all the issues they have left me and have the home that I paid for. ... More

I feel this House was rushed to be built and closed on for financial gains. Numerous craftmanship and material issues, most that were addressed at walk through, have not been resolved. It is now two months past closing and we're still waiting for simple things to be repaired and or replaced. This was my first time purchasing a new home, and it has been far from a pleasant experience for me or my family.

The thing that really bothered me was at the walkthru; the Pulte guys gave me an assurance that "If I needed anything to just reach out to them". Well I did. And no response. Guess they did not care anymore since the unit was sold. It was all song and dance.

Overall we like the lay out and lot of the house. Craftsmanship of drywall, paint and ceiling is poor. Responsiveness is poor after closing. Lots of promises but slow response, if any, with follow through.

Garnit broken and they lied its part of granite

Timely delivered but not happy with the quality of the material and lot of hidden things that weren’t explained during booking of home. On top of that, if we need to avail any service from the vendor, their charge is too high. Somehow I feel I paid much more and received the low quality home.

sales office was great in dealing with them. The problem is with the closing crew and not following up on customer request or even returning phone calls, text messages, etc. If pulte values their customers they should hire more people to handle the job requirements or hire personnel that do not ignore your phone calls.

At our final walkthrough, we were told to watch for any issues that may need to be addressed within the first week after closing. We kept a list after moving in and reached out to the job site manager on day 6 to go over the needed repairs. He told us that he would have everything scheduled or repaired within 2 weeks. We have now been in our home for nearly 2 months and the only issue that has been partially addressed is the touch-ups on our cabinets. We still have nails on our roof, paint on our windows, cabinets that don't close properly, cracked hardwood floor boards, torn screens, etc. and I'm starting to seriously doubt that these will ever be addressed. I had texted him (his preferred method of communication) 3 times over a 2 week period to check in on the status of the repairs, and only heard from him 3 days ago. He says that everything is now scheduled, but after so many empty promises already, I'm a bit skepical. My advice to anyone buying a home from Pulte is to go over everything with a fine-toothed comb BEFORE closing, because after closing, good luck getting anyone from Pulte to return your calls. ... More

EVERYTIME THERE IS A PROBLEM WITH CONSTRUCTION, PULTE MAKES EXCUSES AND TRIES TO GET OUT OF FIXING THE PROBLEM, BY SAYING ITS NORMAL AND THINKS HOMEOWNER SHOULD EXCEPT THE DEFFECT.

Terrible workmanship throughout the house. Undone caulking and painting. The garage walls dont match because the field was too lazy or cheap to have the subs redo one side after they cut it about two inches short. Backyard door does not close smoothly. Broken pipes outside my home. Front door and garage door frames were not smoothed out where screws were used to install them. The foundation has rust leaking out the side from exposed rebar. There's a crack as well. Missing two sprinklers that are on my plans but were never installed. I'm very disappointed in the shotty work the field manager was responsible for overseeing. I would not recommend Pulte if this field manager is still building. I've laid out these issues in a previous email and have yet to hear back from Pulte. ... More

I recently purchased a new home from Pulte, and while I appreciate the design and overall layout, I have experienced several quality issues since moving in. These include walls not being square, some doors not latching properly, misalignment with the microwave installation, and grading concerns in the yard. I hope Pulte takes these points into consideration to improve quality control and ensure a smoother experience for future homeowners.

Just look for some other builder if possible.

Save yourself both time, frustration and money - buy elsewhere.

Back yard issue not being resolved.

We experienced numerous issues, and the response time was very slow. Some of the problems remain unresolved. They provided many excuses, but honestly, most of them seemed unreasonable. You need to be assertive with your requests. I believe the main office is unaware of what is happening at the local sites, as it is a large company operating nationwide. I doubt the people at headquarters understand the situation here.

The sales rep, mortgage lender were all very nice. The problems came after. The contractor did not fix everything he said he would. He then ghosted us. We had to file warranty claims and of course they couldn’t all come at the same time so I had to take multiple days off from work and one time a worker stepped through our ceiling causing another thing that needed to be fixed. I finally just gave up. The counter tops chipped (in like three different spots) in the first two months. We were told the counter tops were very durable but obviously not. Tried filling a warranty claim and was denied. Apparently everyone needs a water filtration system in the home, that would have been nice to know how bad the water is. What was supposed to our first new home and forever home has been a disaster. Stay away! ... More

We have issue with Subfloor 2nd floor we did mention that when we did walk trough, Also mention that to Warranty manager, Plus many other issues from kitchen cabinets to paints ects

The buying, financing and closing went smoothly, however getting the pre closing punch list repairs completed has proven to be a real challenge.

From the very beginning, starting the loan process with Pulte mortgage was downright horrible. The loan officer did not have any emotional intelligence very rude. Ultimately went with a different loan company. Regarding the builder they built the house, surprisingly quick. Looking back at it I’ve had nothing but problems within the first two months of living in my new home. Electrical not working pipes being clogged, master shower leaking into closet, including the drip edge for master shower door feel off. New trim throughout the house already gouged from workers. From the first and last inspection upon moving in the checklist was not done. The dryer vent wasn’t even installed not realizing for a few days almost caught the house on fire. The grout was never sealed upon completion of tile, now my new white grout is permanently stained. There was water damage in the guest bathroom that they just tried to cover up. Second floor bathroom grout was already cracked, poor caulk job. Master bedroom window did not work. I’ve had to schedule continuous appointments on my days off to get fixed. It’s been an horrible experience and only worry what problems will arise in the future. I felt like I bought a lemon. To anyone that inquires about Pulte homes I will recommend to stay away. This is just a short synopsis of my problems. ... More

I really like the modern look of the house. The craftsmanship is really poor. Some materials are very cheap. Sales representatives are very good and response to your queries. Expected more valued materials from Big group like Pulte.

Our home buying experience started out great but we ended up regretting our purchase. At a quick glance the homes seem well out together, we noticed issues during our final walkthrough that weren’t all completed by the time of closing. Once we moved in we have not enjoyed our home. Outside of the lack of quality workmanship on details such as paint, trim, and drywall. The home is freezing. Our heat has to be almost up to 80 while wearing long pants and a sweater to be comfortable. Our 1 year old daughter has to be bundled up to eat breakfast in the morning. When you sit on the sectional you can feel the cold air blowing on your feet and neck. There is condensation on the new windows. Having owned a home in the Chicagoland area that was 6 years old we never had these issues, and our previous home was on a slab and it never felt this cold. We were going to build another home with Pulte but luckily were able to back out with only losing a small deposit. Would not recommend as a builder ... More

The number of issues with home quality is not acceptable for a million dollar home. The electrical issues have been constant for several months. There workmanship is below average in many areas. The field reps were professional but clear in their lack of ongoing concern. Very disappointed thus far in many facets.

Do not go through Pulte Mortgage, it’s been a nightmare from the start. Also, the home was completed and closed yet the kitchen cabinet door was not installed and a month in has not arrived, There are scratches all over the cabinets and poor quality installation.

So far, this experience has been average at best!!!

Lots of time and energy on the homeowner. Pulte project managers seem overworked so the only person keeping an eye out on your house is you. At the very minimum, we had to stop at our house once a week so we knew at least someone was monitoring quality. During our build, we told our project manager that our floors squeaked and was told by him that the floors would not squeak anymore once they install the LVP and carpet. WRONG! We move in and all throughout our house, it is nice and squeaky and reminds me of our 1930s apartment floor we were renting. We hired a third party inspector who showed us we had mold all throughout the drywall in the basement (lots!!, we have pictures) and we had to also point out to Pulte we had no attic insulation 10 days before closing. I would have a lot less gray hairs if Pulte had done quality checks themselves throughout the entire build. Our first project Manager Lisa was very underqualified and luckily we got Jason. Jason was miles better but we could tell Pulte had him managing a lot of homes so even he was missing issues in our home. At the end of the day, an overworked Jason over Lisa was fair better quality. We are not happy that Pulte took out a sidewalk panel and decided to pour a new panel and get rid of excess concrete all over the grass. How do you expect grass to grow with chunks of concrete?? Sloppy. Our dishwasher has not worked a single day since moving in. Sure, the cycle runs but the soap pod is found in the bottom every time we attempt. Why isn’t this someone Pulte checks before handing us the keys!! Lastly, the two required trees out front are very dead and that’s what Pulte gave us. I used an app to identify the tree and it told me the trees were unhealthy. These cost hundreds of dollars to replace and Pulte doesn’t take responsibility for installing dying landscape. ... More