Pulte Homes Reviews

I was in the process of moving and had a deadline to move in. Found a ready to move in that worked. Was tied it would be ready inside my timeliness that I verified multiple times before signed the contract. I wasn't allowed to speak to the building manager until I signed the contract. The day after, he told me the date I was given was NEVER the date and was out a month. We were upset but still inside out time line. As things went forward, our home manager was fired and the new manager told us the move in date is delayed 2 weeks longer. This put us at our absolute latest we could move in. This quick move in had already delayed 2 months. When we got closer, it kept pushing back. I had to get a corporate supervisor involved to help. Completely unsat. Pulte may had been good in the 80's, but not anymore. This is just 1 issue that happend. Don't use there financial department or house insurance. They are just as bad as the company. The best thing to happen is that my morgage was sold to another company, thank God! Highly recommend staring away from this company and anything associated with them. There are far better ones out there. ... More

Felt rushed in making decisions and not allowed to make changes.

The sale was not honest when I.purchased the home remotely and I had no option but to finalize the purchase because I already sold my old house and I was very disappointed in the way Manager handle my complaints because they simply doesn't care.

Buying experience has been truly bad

Our experience with Pulte was horrendous. Our home was over 4 months late and our closing date changed 3 times. One closing date changed 9 days before closing, after I already sold my house and moved to another state. The finish quality of Pulte is low. There is paint splatter on door and walls, knicks in the shower wall, and the house was not clean before we moved in. The sales team from Pulte was very shady and held back information about our build. We had to go to the city to even find out why our house was not moving forward. The overall experience was awful. The only reason we continued with our purchase was because the layout of the house was perfect for us. ... More

Moved in about 2 months ago, still missing a shelf for my kitchen. Once you close, any outstanding issues take forever to get resolved. Had awful experience working with Zach from the sales team, doesn't know much and lies to get anything sold, and Ed who is quick to respond but doesn't ever get anything done. Wasn't a good experience, if I could redo it, I would have never bought this house.

It was very stressful. Many threats

Closing Day on a Friday is remote training day for construction Mgr. Felt abandoned on closing day. Construction Mgr met the day before and promised house would be cleaned and landscape would be finished. Next day after close I had to drive another 30 mins to a different community sales office to pickup keys. When I got to the new home the outside had not been touched, construction trash & no mulch. Inside was not cleaned as promised. Called construction mgr and he starting calling but it was too late.

Where to start, very poor materials used to build the house, very poor quality control, i found so many issues within the first 2 months that i haven't in my 17 year old condo. Looks like all they cared was to make the sell instead of building it correctly.

First of all I had lots of issues with Pulte Mortgage . It was so much back and forth , no accurate calculations too the last moment of closing . They almost refused to close my house with 3.5 % down 3 days before closing !! Insane ! Then wanted $759 more the day of closing at the Title office . Pure emotional roller coaster . My wife was a nervous wreck having to deal with 3 different people from Pulte mortgage . We finally closed after the third delay which costed me way too much . Time out of work and moving arrangements etc . The house overall is good , just not a whole lot of detail oriented workmanship and the painting job inside and outside was choppy . Tiles are not latex well either . Visible uneven surfaces . The lawn in the back really messed up , looks like a swamp out there . No glass inclosure whatsoever in the owner’s shower !?!? No kitchen or bathroom cabinets hardware included , no gutters and downspouts ! No window ledges .The backyard sliding door is such an old model with wood handle !! We have to spend more money to upgrade it to what it needs to be for a home that’s well over 1/2 million . We bought the house because it was a great location and has lake view , also right beside the amenities . I’m not sure if I would buy a Pulte home again to be honest . Do your homework and be aware of all these issues . Be prepared for the worst if you decide to deal with them because they are all over the place ! ... More

Pulte Mortgage: I felt so bad and never expected this from Pulte, I felt ssooooo stressful while entire process, they keep me hold for 60 days, and never move forward keep telling me will get underwriter approval in next day. every single day keep hearing same answer and finally they rejected my loan. I went so stress, sleep less nights and felt night mare, upset with pulte that I brought home with them. Sales: They failed to keep all things aligned together and even threaten me multiple times that they are going to cancel my application. even thought its Pulte mistake as they hold me for 60days, once they rejected my application, sales people gave me 30 days to go side. Tim and Steven: I felt I am blessed with those two people I met in my life, they both are just like Angles and Saints, they work really like out of box. ... More

Not proactive, poor communications .

Very poor customer experience. Absolute no ownership from Pulte. Very poorly managed organization.

There’s zero accountability all around.

Buying a home should be a great feeling and it was until I settled for the $20K at closing using Pulte Mortgage (Dawn). Never thought I would be saying this but they are not good at their job at all. And just FYI, you don't actually get or control the $20K at closing. Per my closing documents it stated " You are responsible for $0.00 of the discount point" yet when it was closing time they took the discount point for the loan rate out of my $20K closing stating that I actually didn't pay it because it came out of the $20K closing promotion. Well if someone gives a customer $20K it's theirs to use how they see fit. They paperwork was always wrong so, ALWAYS READ EVERYTHING they send you. Then didn't account for $5k of the earnest money I put down. I don't know how that is possible. Then to make matters worse the builder/contractor (Jared) waited over 2 weeks from the final walkthrough to fix all the issues noted until right before I signed closing documents. My house sat for 2 weeks with no work being done, and til this day some things are still not fixed. The Sales Agent, Chris, was GREAT and in my experience, he is by far the best at what he does while trying to manage the mortgage company's incompetence and the contractor/builders' lack of follow through. I love my home but the home-buying experience with Pulte has terrible. I would stay on top of them at all times and review everything they send you. I feel like they owe me over $5k for the discount point I wasn't supposed to pay for per their own paperwork and I am owed a completion of work per my contract! ... More

Pushed us to close with many things within the house still needing to be fixed. Major problem with master bathroom and won’t even be able to enjoy the shower for a month after closing. Unacceptable!

Not happy. My friends hearing the complaints said they will not purchase from that builder

I would never recommend Pulte as a builder to friends and family. Extremely poor communication, lack of transparency, lack of empathy working with home buyers. The sales and construction teams are also difficult to work with and never deliver anything to their promise. I recommend that other buyers consider other options and avoid Pulte Homes until they fix their issues.

The Pulte underwriting group asks for document after document after document. It's as if they see what your assets are and attempt to drain your accounts. Once they have your earnest escrow funds, it's game over. They hold your funds hostage and make you jump through hoops.

Misinformation, Changing information, Company is a fill in the box type of mentality. As long as they get a paper to check the box all is good. They have no concern to the relevance. Each department asks for the same documents and there is not one point of contact so an array of people with differing requirements

After contract signing, they don’t care about you. You have to chase 100 times even to get small updates. You will be lucky if you can get your home without any major issue.

Beware - They will not give Ernest money back if you are not approved

Allow me to begin by saying that the project managers here have both attempted to rectify the issues I have been experiencing. They have been amiable and tried to be on top of most things that have gone wrong. However, when one can hear water continually pouring and into the front sump pump and be kept awake all night by the pump flushing out three times every five minutes, there is an issue. Initially, I wrote as well as spoke with both the project manager and my salesman about the sound and was pacified with the explanation that it was a very wet, spring and summer. However, it has been dry for weeks now, and it is apparent the issue is much greater. I have had architects and engineers in here, and I even called my own plumber. A remedy, for this is more than merely replacing what I now know from other plumber to be a ver low quality concrete sump pump. Would that remedy the situation I would have gladly paid for two new sump pumps, but the professionals in architecture and engineering have told me this will not be the case, I am not exaggerating when I state that the sound from the flushing of my front sump pump can be heard by neighbors across the street and three doors away. I have not slept a full night since I moved into this house due to the sound of continuous flushing in the front sump pump as well as the every couple hours when the flushing in the back of the house, sump pump, rattles my bedroom. I am distressed as this was not my first choice of lots, but rather the one my salesman strongly suggested I take. (I might also add that I was among the first five individuals to purchase in this development, so I did have my choice of lots) I’m beginning to feel as if I should put a sign in my front yard. “Let the buyer beware! If you are considering purchasing here come sit on my steps or in the bedroom and listen to this noise. Likewise look at the sinkhole that, though it has been filled, is again sinking.” If one’s bedrooms are all affected by the noise of the sump pumps, and the inhabitants of said bedrooms cannot sleep, can this really be considered inhabitable? I would appreciate it if somebody from Pulte with step up and do whatever is necessary to rectify this issue. I am in the Lyon plan and I have paid for a great many upgrades. I like the house, but do I think it’s perfect? No! Point they are many things that are not exactly up to snuff, particularly the finish work. Nonetheless, I can look beyond that, but I can’t look beyond this drainage issue. Please have the courtesy to contact me. In full disclosure, allow me to say that one of the architects consulted is my son who runs the school of architecture at one of the top schools of architecture in the nation, Likewise, one of the engineers is also from that university. I don’t really think they are going to give a five star rating. ... More

We had a terrible experience in buying our first (and certainly last) home with Pulte. We sought a home in a tucked away and quiet area, which is what we were sold and paid a lot premium for. Shortly after closing to then find out that our "quiet location" was the future Osceola parkway extension only a few houses down and in direct view of our kitchen and living room. Not only is this unbelievably deceitful sales, but on top of this our whole house had a plumbing backup upon moving in. Apparently they had forgotten to install a pipe to connect our plumbing to the main street. Quality inspection done before the home was sold? I think not! It leads me to believe that Pulte slaps these homes together and sells them using whatever means needed to make a profit. Getting this fixed was not easy as the "emergency" line they provided was answered by an automated message that it was closed for two days! Again, unbelievable! Never again - hope this will save someone else from buying! ... More

The real estate agent along with the materials given to me summarizing approximate closing dates were deceptive and incorrect. Also, I had done my final inspection ahead of time and someone had come in and kicked a whole in the bathroom wall under sink.