Pulte Homes Reviews

Sales was good as well as mortgage process. All add on items were over priced for the value furnished. The French doors in the den were installed off center and had to be reconstructed after move in. Many items were missed or damaged. The warranty department is all about excuses for not doing the work. Instead of fixing the items now they keep saying wait for the one year mark because they only fix items once. Pulte used to be a great builder in the 90s but are only interested in getting more money for junk. Not satisfied at all.

We don’t have access to our own mail and there is no one to reach out to so lack of communication, we spotted multiple imperfections in the home, particularly the tile in our shower is not level.

I love my home I think it’s very beautiful. Minor and some major concerns after only a few months living here. Construction was fast; however with speed they lacked attention to DETAIL. Half my electrical outlets throughout the house don’t work. Finding trash in the walls and outlets. Prepare to not have grass on closing date!

While designing our new home, everything has to be in the STANDARD choices, regardless of custom’s needs (health and safety issues)! After closing, all issues that I reach out to the customer service were pushed away to 3rd parties, none was resolved by the customer care department! We have spent more time and money to fix issues that they won’t help! I’m so disappointed!

Everyone was great prior to closing. During my pre-closing walk through I identified several things that needed to be addressed, and the project manager promised that they would be done the day of or after closing. They were not, and many still have not been addressed 2 1/2 months later. In addition, I uncovered multiple additional issues with sloppy workmanship after closing and submitted requests for them to be addressed, they were no acknowledged. I escalated when I had AT&T come to install my internet and found that there was no conduit so internet couldn't be established. At that point, the Project Manager's supervisor met with me and again promised that Pulte would take care of everything within a week. That was a month ago and the only item that has been addressed is the internet. I have made several follow-up calls and have yet to get any results. I was told that the Project Manager would call me last week. I am still waiting on that call. Given the price point of my home (over $800K list) that I should be dealing with sloppy workmanship. In addition, I am very disappointed in the lack of pride in workmanship, lack of customer service and lack of responsiveness. ... More

Was easy process, however we are having trouble getting the contractor come back out to fix issues that we saw on our walk down. House was not clean and found sun flower seeds in the carpet. Workmanship is not the best. Easy communication when we were buying the house.

I don’t even know where to begin, I probably wouldn’t go with another pulte home if I had to. Scraps left behind in my new house when I moved in, work wasn’t completed correctly. Basically no effort in making sure it was fixed correctly. Dustin yelling at my partner for having concerns over the quality of the work done on the house. Honestly it was the quality of the craftsmanship of the house that soured the whole process for me.

Pulte has a big problem in the Double Branch Community with the contractor living in unfinished homes, not to mention the using of the bathrooms in homes that are pending purchase. As, a buyer I stressed that the homes remained locked unless work was being done in them.

We chose to build with Pulte because of the quality they promised. We loved working with our sales rep but our construction manager not only didn’t know what was going on, but flat out lied to us a number of times. We are two months in and still having to deal with warranty because of lazy craftsmanship. Most of our issues with the quality are cosmetic, yes, but every where you turn in the house has issues, the base boards, the paint, the door hardware, scratches on the cabinets (the most expensive cabinets they offer), countertops, toilets don’t flush, the list goes on and on. As the trades have been coming in to make repairs, we’ve also noticed how even the rework is subpar. There is no quality or care with the trades Pulte hires. All of this just becomes exaggerated when it’s extremely difficult to get a hold of warranty and we’re told it’s due to the massive backlog. We’re clearly not the only ones with all these issues. ... More

I'm very disappointed in the quality of workmanship in my NEW home. I feel that the house was thrown together and that nobody from Pulte was overseeing the build. The downstairs flooring has been an issue since before closing (8 weeks ago) and is still an issue today. I was told by Chad that once I put a rug and furniture in the room I would never notice it. There was paint left on the tile and carpet. The carpet in one room was cut and glued back together, but came apart, and the "fix" was to glue it back together again. The list of issues and sloppy work is long. Unfortunately, this has not been a positive home buying experience. ... More

At this time I regret buying my Pulte Home. Way too many service issues, and poor response to those issues.

We recently purchased a brand new Pulte home, moved in less than 2 months back and our experience in last 1 month has not been good at all. We had a leakage in one of the pipes in mechanical room which took almost a week to get fixed, noticed cracks on the wooden floor in few sections, bathroom lock’s doesn’t work most of the times and the walls get scratched very easily. Overall the quality of materials used in building the home are really bad and we wish we knew this before buying our dream home!

There needs to be better communication and better quality of trades. The quality was to the minimum of code rather than quality expected with the new higher prices Pulte charges. Our yard was not graded and has so many flooding issues as well as our septic was never turned on until after a month we moved in, it could have been a disaster. 1/5 of our backyard is un-usable due to mud and no grading being done. We can’t let our dogs out in our backyard because of it and it’s unacceptable being 3 months in without anyone fixing it properly.

DESIGN IN 3RD BATH IN BEDROOM ACROSS FROM LAUNDRY HAS A DOOR THAT OPENS INTO BATHROOM. SHOULD HAVE BEEN A POCKET DOOR. FLOOR TILES IN HOUSE ARE UNEVEN. PAVERS ON BACK OF HOUSE ARE BROKEN AND VERY UNEVEN . BIG GAP UNDER BACK DOOR.SUBMIITED REQUEST AND TOLD THEY WOULD GET BACK US IN 48 TO 72 HRS. NEVER HEARD BACK.

The quality of workmanship is a 1 out of 10. Sloppy details, lack of pride, and supervisors that barely care themselves. Very quick to sell, very slow to correct mistakes.

There is lot of air leak from all the windows and when we approached the team they informed us that it is how they have manufactured Did we ask for that kind of windows which wont stop the cold air coming inside Staying in Illinois no one needs a house like this We paid the amount for this house no one gifted this to us No proper insulation entire house cannot maintain same temperature Lennar was the best when it comes to quality

Very dissatisfied with before and after closing services .

Bought a new home in Florida for just under a half million dollars. The interior of the home displays the worst level of “finish” work I have seen. Low quality materials, rough finish work on most baseboards and door and window frames. Entire kitchen and three full baths contained zero handles or pulls on any cabinets and drawers. House was still very dirty from construction debris when we took possession. A full month has passed and we are still finding things that need replacement or fixing. Not a good reflection on this builder.

Workmanship is worst I have seen. Never seen brand new homes with this many issues with my past builders

We were not able to catch issues at each step during the build. As you can imagine dealing with problems after you close, takes months to address all the issues. It has taken 2 months to address the14 work orders- that detail badly installed, missing or completely incorrect items put in place. When I say it feels like there was no pride in the work... one example is when there was a safety issues with the upgraded oven, when it was pulled out, we found sawdust, screws and other construction debris plus scratches in the upgraded cabnets- that were literally covered up!(which showed what little regard the workers have that this would be someone's home) We also noticed that most of the upgrade choices, we made at center, put the workers off their game as 90% has been incorrect, disregarded completely or put in place broken. Whats worse, when I pointed out one obvious issue, i was told "yeah, but its not as bad as the house around the corner"!! ... More

House lacks attention to details. Many things in the house have poor craftsman ship. Seems like Pulte developers were more interested in making sure they finished the houses before schedule to get a return on their investment. Rather than take some extra time to make sure everything was up to par for the homebuyer. Paint drips and poor quality paint job all over the house. Nails sticking out of the carpet in every room. Which I had to take up upon myself to hammer down so my 2 year old daughter would stop stepping on them. Cabinet drawer front panel fell off in kitchen. Bathroom molding poorly installed. Sloppy cocking job along molding. These are a few things we noticed living 3 weeks in the house. ... More

Crystal did amazing job helping me get the right home

beautiful layout but very shoddy workmanshiip. still waiting on celebration walk issues that did not get completed after my first walkthrough. still finding cracks and issues that have been reported to the builder but still have not been addressed.

Lot of pain points. Dont stress too much on promising quality when you cant keep your words.

Nick was the only positive experience we had during our home purchase. He was very attentive and quick to respond to our new buyer questions. All other departments were very disappointing, especially the finance department. They were not efficient! We were given a lot of generic responses! We didn't feel like Pulte cared about our needs and concerns about purchasing our home. This experience felt like we were on a conveyer belt!