Pulte Homes Reviews

The Pulte agent Rachael is always been helpful and very prompt on responding. The price is what you expected for the housing market around the area. Quality and workmanship is not what I expected for the value I paid for the house. There are still items on quality issues that still unaddress after moving here more than a month.

Pule builder did average. They missed things here and there. and also Pulte associates (new hires) will tell you that they tested everything in house multiple times and everything was in god shape , dont fall for that , that's the lie. few things i asked them to check and they just provided wrong information right on my face that this is standard and for all houses has the same thing. House was not complete at the time of closing , they just want to close rushing everything and keeping the things incomplete. They rely on 1 year warranty so that they can take time to fix your house. DO NO CLOSE unless you check yourself everything. ... More

The home buying experience was great. The quality is ok. Not the best but not bad either. In fact I am ok with all of the build. But when it comes to the responsiveness to the issue, yeah they don't respond very well. Specifically they try to push the issue to others. The whirlpool range that came with the home is tripping 5 to 8 times every day and they told the problem is with the appliance. When the repair guy checks the appliance he says the appliance is not installed correctly. Pulte still tries to push the issue to whirlpool. So pulte is not able to find me a fix till today. I have been following with both whirlpool and pulte and its been tiring. It's been a month now and it's still not fixed. So there are other cosmetic issues, which are negligent, we could deal with them slowly. But this kitchen range issue is a big NO NO. So yeah I'm not sure how others in the community feel about the build, but after this I feel like a let down for the price we paid. ... More

Throughout the purchase process, there were problems at every stage. Some highlights… *Sales* - did not review all the features available for structure (must select at contract) and we missed out on features we wanted and were told we could select at design. Also were sold features that were not possible with our HOA, resulting from incorrect marketing descriptions. Was fortunate to receive a credit for the inconvenience. Promised a lot by sales, and only delivered on some items. *Build* - several supply channel delays from groundbreaking to closing - lintels, trusses, hurricane windows, HVAC… all the delays resulted in higher mortgage rate. Pulte however did honor original purchase price of home. Also was credited for items they couldn’t complete in time, such as epoxy flooring in garage. *Closing* - estimated to actual date was 60+d; Pulte Mortgage very aggressive and nagging tactics when informed we had a better rate with another lender. Delayed bc of HVAC and Pulte was accommodating with rescheduling new closing date as we were from out-of-state - one of the few positive experiences. *Quality* - have a long punch list of items that were not complete by closing, reported by inspector or detected homeowner post move-in. The list keeps growing. A couple of major items that the warranty contact wants to camouflage instead of remediate (bow in exterior wall and ceiling). First warranty repairs in a week and we’ll see how the handle the repairs. Several neighbors also having quality issues with Pulte (mold, landscaping, attic condensation, cracks, pavers settling, …) and others have started arbitration. Neighborhood has also changed or delayed publishing development plans. What once was a beautiful view of water and green space is being replaced with new residential units (greed). So much for that hefty lot premium. HOA does a terrible job of landscaping maintenance and managing their vendor BrightView. Our neighborhood is full of weeds and landscape that needs pruning. This is not Pulte’s fault, but I would buy in a different neighborhood and do my own landscaping instead of paying for shoddy work. While we love our home, it’s because it is our forever home and the final step on our road to retirement. We customized as much as we could with Pulte and have enhanced our home after closing to make it ours. We have amazing neighbors and a great community. Based on my experience, I would hesitate to recommend Pulte. ... More

During the final walk thru we found problem with, cabinets, flooring, tile and roofing. Numerous work orders were put in but either trade people did not show up or they did not attempt to fix the problems. When you pay 1/2 million for a home we would expect quality workmanship. I believe builders are pressured to get homes built. Our Project Manager tried the best of his ability, but if the Contractors don’t Care then there is not a whole lot he can do on his own.

I closed on my Edgewater property on May 9. I am still waiting for the painters to paint the concrete wall that patch a hole in the garge and a baseboard in the kitchen and a slider to keep the guest bedroom closet door in place. I waited from 1-4 last Friday and one person came out and glued the house back on my house for the second time. The grab bars I was promised were never installed in my shower either. I am 81 years old. i have to go over to my daughters house to shower. This is ridiculous and unacceptable!!! My project manager has not contacted me either like the warranty dept. promised. ... More

This process started out well, weekly calls with the builder as the house was being prepared. They were very open and up front about issues they were facing, and the sales and financing process went very smoothly. (We used Pulte Mortgage) The issues started around close and in hind-site, we should have spent a few extra weeks in the hotel and let them actually complete the home. At the time of close, there were several outstanding items, from a loaner dishwasher to swaths of the house unpainted. The hood in the kitchen did not have a shroud(ie. its just exposted insulation and pipe), the attic door does not shut properly, and the grate on the back patio leans towards the house so water collects on the home. Still, we were happy to call it home as it's in a great neighborhood and we picked all the interior items ourselves. With the promise of having these addressed, we closed. Fast forward 3 months, and the vast majority of the items have not been corrected. In addition, we have seen massive erosion in our back yard creating a 2-3' canyon leading from the neighbor's yard(unbuilt) which floods into ours. We still have a silt fence up, which prohibits the new fence we want, but even that is now essentially broken with more than a foot of silt piled up on the opposite side and holes where the mudd flows into my yard. We also had a plumming defect where the sewage exhaust was glued shut and no cap was placed on it, leaving all the toilets on the first floor to back up anytime any water was used on the first floor. This issue was promptly fixed, so we are appreciative of that. The top it all off, something was shot from the unfinished house next door which penetrated the exterior wall and 2 interior walls mid-day. Again, to Pulte's credit, Jason did say he would fix this, so I gave them the benefit of the doubt. The real problem is the lack of contact and committment from the crew here. I have reached out dozens, if not more times and asked for status updates. I get nothing. When I do get something, its often without value. One time I got the comment "we didnt know you needed a dishwasher", so I sent a picture of a whirlpool which does not come with the kitchenaid appliances. At the end of the day, I still didnt want to write a negative review as Jason did attempt to create a schedule, and they did attempt repair on the patio as well as a few other items. I also know they are dealing with labor issues but with the items breaking and/or incomplete, and the complete lack of communication over the past month, I have become frustrated to the point where I am fearing legal action may be required. My word of advice to people buying from Pulte in this sub-division is to not close under any circumstances until your home is 100% complete, and when you do close, do not expect much in terms of communication or response if something does go wrong. ... More

We have cosmetic flaws, some more unsatisfactory small pea size pit and chipped wood exposed on exterior surfaces the of the cabinets; to minor blemishes, cracks in paint at joints or filled in cracks to conceal, but visible; to a huge crack in the bottom shelf of the wall cabinet likely caused by installation of the under cabinet lights. These have been reported on their Customer Service website, but have yet to be resolved. The cosmetic blemishes can be overlooked, but the cracked cabinet makes the whole gourmet kitchen upgrade unsatisfied and we feel we overpaid. Its been 6 weeks since we moved in and these concerns have continued to be neglected. ... More

The buying process is what you would expect - when the builder and the lender needs information you need to turn it over immediately on their time table. When you have issues with your home they can take as long as they want to address it. We've identified some building issues since February 2022 and closed May 2022. It is July 13, 2022 and to this date the issues have not been addressed. We did not hold closing on good faith our issues would be addressed and they still have not. They don't seem to care now that they have their money do they? Other quality issues appeared when we moved in - Air Condition (in hot Las Vegas) not properly hooked up, appliances that barely made it in by close date (they were preparing us to move in with no oven/microwave combo but ended up getting us one at the last minute), and just overall general response time to our issues we identified have an extreme lag time. Disappointed with the communication aspect of this entire process as well. As I said, when they need something you need to be jimmy on the spot to provide it, but their SLA is infinity. ... More

Pros: Design, Appointments at various stages to go over the details, construction team responsiveness. Cons: Mortgage options, Quality of materials, promised appliances but not delivered instead refunded old prices in a high inflation period, huge delays in delivery timelines. Overall: If I get a time machine, I would choose another top builder.

Since the beginning the relationship was based on the fact that they were going a favor selling this home to me. got the house delay 4month (interest rate went up from 3% to 4.8%) and the closing was a nightmare. If it wasn't because I had no home to stay I would not accept the house and not close.

After 6 months of waiting, which was fair and understandable due to supply chain issues, the final product had several issues upon move in. 1. AC was not working upon move in and we had stay at a hotel on our first night after driving from San Diego, CA. My family was exhausted from the cross country trip, only to come home to an oven. 2. Poor craftsmanship on the home. Lots of details missed put together poorly. Far from professional work. I’ve been in Open Houses of much older homes that had better craftsmanship. 3. Plumping issues Definitely not what we expected. To top it off, the HOA chosen is the worst possible choice to manage the property. The online reviews on this HOA is 100% accurate. I would NOT recommend Pulte Homes to anyone. ... More

The buying process was smooth. I was expecting a higher grade of materials and appliances. Craftsmanship was lacking in the overall build. Areas that needed touch up are being addressed, but still not complete. We do like the neighborhood and the style of home is just right for us.

Make sure everything is fine before you close. It is hard to get them to come by after closing. Do not rate until you have moved in!!

I had/have multiple issues when i moved in. It's been more than couple of month's that i moved in and still lots of issues. Customer service is horrible. Even i could not get hold of any one while calling the emergency line.

I believe that Pulte has beautiful homes, I just bought one! The build process was very involved and I appreciated that. The finishing jobs were rushed and I am finding multiple issues that the natural eye cant see during a walk through.

Sale support is great. But quality of workmanship is questionable. Tile lippages are obvious in many place at family room. Paint left on hinges and door handles. Some repair requests are ignored and not fixed. Wall oven and microwave oven touch screen is broken. One shower drainage is clogged. Bottom coroners of counter top look old and need touchup.

We want to give this a higher rating but we just can't. Pulte tries hard to provide a quality home, and their floorplans are excellent, but the contractors just did such a poor job, which ruins the potential. Paint contractors had to come back out on MULTIPLE occasions and the quality of paint still to this day is amateur at best. The contractors installing trim did a bad job and still to this day there are peices of broken trim that was just painted over and never replaced. The ceiling has spots in it where the stamping was done incorrectly. These are just a few of the examples, it seemed like every contractor that came in to do their trade was rushing and did a poor job or damaged something else while they were here and it wouldn't get fixed for a long time. All that being said, we still do love our home, we are just a little disappointed in the quality of worksmanship and the fact we're going to have to spend our own time over the years fixing things that should have been done right the first time. At the time our home was being built, there were MANY other homes being built in the neighborhood and the crews were rushed, no doubt, and the construction manager had way more jobs on his plate than he should have had, and to my understanding they have limited the number of houses being built to make up for this, so you may want to take that into consideration. Just know if you choose Pulte, you will need to keep a close eye on the construction of your home and be a pest to the construction manager to try to get things done right. At the end of the day the community is top notch and the homes themselves are great. ... More

Limited options, Painting work is poor, rough plumbing for basement bathroom not laid out correctly.

Our sales rep Danny was great. Our framing and drywall inspections were fine. There was zero quality control after drywall was installed. Closing day was hectic with multiple major repairs being made. The “celebration” was a joke. It was spent identifying large and small issues around the house. Many have been resolved, but most are still pending. Damaged entry doors, broken flooring, scratched tubs and more touch up. We love the layout of the home and our lot.

Pulte is not responsive to issues and bad on communication. Mortgage company horrible

So we love the floor plan and location of our new build. Unfortunately once you close, responsiveness to issues and follow-up drops off. I understand the supply chain problems and global events out of the builders control, but that does not excuse lack of a response to issues(even just to schedule something) once you sign the closing papers. A number of issues were raised that have yet to be addressed by Pulte or it's representatives. Been waiting over a month just to get a response for a service order. The cabinet workmanship was mediocre, the interior paint and flooring quality poor(tiles already cracking and I was never supplied any extra remnants). And yet the builder continues to build new homes at a frenetic pace without bothering to devote some resources/time to those who have already purchased homes. ... More

After closing and Pulte has their money ; response is poor to any items required for completion. Do not have any items to complete after closing.

I have moved in to my new house on April 13 2022. Over all experience with team is satisfactory. Few callouts/areas for improvement are 1. Landscaping team did not do acceptable work at my house (Grass & plants are not maintained well). I have raised tickets to Pulte team regarding my issue. I am sure Pulte is paying well to the supplier but should not accept such quality work. 2. Quality of work is not satisfactory- callouts shared during house inspection are not catered 100% (refer to my open service tickets) 3. Response to service tickets is not acceptable- 3 weeks for plumbing work (check the open ticket reference) 4. I have raised serious safety and security issue with team to highlight road pot hole which is serious safety threat. No one took action (email sent to team 40days back) ... More

Quality of work could have been better. Really not worth spending so much money in pulte. There are other builders like Dress home and the quality of work is excellent.