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Pulte Homes

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 14269 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars in All Areas

14269 Reviews in All Areas

Star Rating Breakdown

5 ★ 6800

4 ★ 2922

3 ★ 2127

2 ★ 1256

1 ★ 1164

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

Poor quality with high price tag

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • North Wales, PA

Quality is not great for the price . Need to work on quality and pricing . We found lot of issues and after sales they never look back to solve the issues.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Pulte Homes - After my family and I moved into our home, we noticed a long

  • Tinisha N.
  • Verified HomeBuyer
  • November 30, 2021
  • Phoenix, AZ

After my family and I moved into our home, we noticed a long list of issues including a huge leak on the left side of our house that still has not be repaired. We have sent emails and called our project manager as requested and have not have the issues resolved.

Total Score 3

Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Quality of Management and Lack of Workmanship of Our Home

  • Michael E.
  • Verified HomeBuyer
  • November 25, 2021
  • Saint Augustine, FL

It seems everything is to be blamed on Covid. But the simple fact is that they like all the builders want to be at the top, and they really could care less about what we want. The sales team was really nice and very knowledgeable with regards to their product. then we got to to work with their mortgage company who was spot on very helpful. Then it came to the building of the home. At one time we thought that the builder offered a good quality product. Our overall experience and confidence of this builder is really quite low not what we initially thought.. They continue to push back on 4 ...

Total Score 3

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

The lack of communication during the building process, lack of materials, broken promises. The dist mgr stepped in after closing and was very helpful. Your customer care center is totally worthless, does not return calls. Still waiting for response

  • Karen K.
  • Verified HomeBuyer
  • November 23, 2021
  • Painesville, OH

Materials in the house are low grade quality. Limited ability to customize, no pride in craftsmanship re: the finishing work. Poor follow up re: problems. Have to track down management to get things accomplished. Would not recommend Pulte.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Pulte Homes

  • Anonymous
  • Verified HomeBuyer
  • November 04, 2021
  • Lake Elmo, MN

The materials used are cheap and the interior job overall is very sloppy. It hasn't been a full 2 months since moving in and there are already cracks everywhere around the windows and doors. The shower door also doesn't work and the tiles are cracking as well.

Total Score 3

Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

6months behind schedule

  • Shrrell B.
  • Verified HomeBuyer
  • October 28, 2021
  • Las Vegas, NV

The project manager is liar Matthew. Was told if there any issues to contact him. These are issues he knew about prior to closing and now after he got a initial good review. His answers are call the warranty department. He lied about his abilities to get things done after closing could have been honest and said from the beginning to call the warranty department after today

Total Score 3

Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

Pulte Homes - As a real estate agent who has worked withMany builders this

  • Megan W.
  • Verified HomeBuyer
  • October 27, 2021
  • Noblesville, IN

As a real estate agent who has worked with Many builders this was the worst build process and worst finished product I have ever sold. The contractors rushed through the work. The quality of the finish is DIY quality at best. My home that was 18 years old had better quality finishes in it than this brand new home. I’m scared to see what other issues will arise the longer we live in the home. It’s a shame the process and product were so horrible because we love the floor plan and our home.

Total Score 3

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Pulte Homes - Good and beautiful property and zone

  • Andres S.
  • Verified HomeBuyer
  • October 12, 2021
  • Davenport, FL

Good and beautiful property and zone

Total Score 3

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Functional home layout with a big catch

  • William T.
  • Verified HomeBuyer
  • September 07, 2021
  • Peoria, AZ

Pulte offered an amazing home design that was extremely functional for our family. Throughout the process we were told how Pulte goes above and beyond industry standards to ensure a high quality home is delivered. However, that was not the case. The building process with Pulte was awful. While our Field Manager was great, the quality of workmanship across was sub-par. We moved into our home with a long list of repairs still outstanding. As we move forward after the 1 month follow up, we find ourselves finding more things that need to reworked then before. Pulte is more set on getting ...

Total Score 3

Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

Good Luck

  • Brandy O.
  • Verified HomeBuyer
  • July 28, 2021
  • Punta Gorda, FL

Sales and Mortgage Teams were the most helpful, and without them I would have rated 1 star or less. My home was not even complete by closing date, that was over a month ago and I still don't even have my refrigerator. Too much to list, but wouldn't do this again.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Pulte Homes - 11 months to build.

  • Nichole W.
  • Verified HomeBuyer
  • July 06, 2021
  • Schertz, TX

11 months to build. Was told 8-9 months. The quality of the workmanship is horrible. Closed a month ago and still have outstanding items inside and outside that have not been provided or fixed as promised

Total Score 3

Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

Pulte Homes - The entry door to the unit has gaps.

  • Mary S.
  • Verified HomeBuyer
  • June 13, 2021
  • North Reading, MA

The entry door to the unit has gaps. I have reported it several times and not received a response other than we are going to get another company to look at them. The gap is very annoying with light coming in. The paint that was used on the walls was cheap paint it marks easily and flakes. The secondary door from the outside slams shut and have been woken up many times. It was looked at but has not gotten any better. The size of the dogs was supposed to be no more than 10 pounds but there are some very big dogs in the building. The response from the HOA is minimal sometimes ...

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Pulte Homes - Not happy with the finish product, Some workmanship was very

  • Derrick D.
  • Verified HomeBuyer
  • January 13, 2021
  • Germantown, MD

Not happy with the finish product, Some workmanship was very poor.

Total Score 3

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Pulte Homes - Pulte bites off more than they can chew, meaning they don’t have

  • Allison B.
  • Verified HomeBuyer
  • January 13, 2021
  • Albuquerque, NM

Pulte bites off more than they can chew, meaning they don’t have the time to dedicate to their customers. We’ve had multiple issues and reached out to pulte representatives, only to receive a generic response of “your concerns have been noted and will be addressed in the order they were received.” Very disheartened by the whole process.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Poor communication with buyer during build process

  • Zachary T.
  • Verified HomeBuyer
  • November 03, 2020
  • FLORENCE, AZ

Seems like you need to upgrade everything or you get cheap materials. All can lights in house flicker. Electrician saud it is the lowest quality bulbs. Nothing they can do. Just one example. They red tape stuff during walk thru but, seems later just remove tape and say it got fixed.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Not happy

  • Anonymous
  • Verified HomeBuyer
  • September 08, 2020
  • Las Vegas, NV

Not worthy for the cost of the home

Total Score 3

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Eagle ridge home

  • Vada G.
  • Verified HomeBuyer
  • September 15, 2019
  • Las Vegas, NV

Felt like the home was rushed a lot of cracks and side boards look rushed. Paint on the outside of the house is still not finished like I was told.

Total Score 3

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

An Unexpected Second Full-Time Job

  • Anonymous
  • Verified HomeBuyer
  • September 12, 2019
  • Garland, TX

Chose to pick a ground-up construction choosing my own options. All was fine during design process. Not many options or customizable IMO. The build process was a full-time job that I was not expecting. I was there 3-4x a week spending 30-45mins each visit to ensure the structural portion was built correctly. Pointed out many issues and received a ton of push back from the Field Manager. At one point, had to contact the Field Manager's Boss to get resolved. They will make changes to the floor plan without informing you and also take shortcuts throughout the build-out. Luckily for me, ...

Total Score 3

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Pulte Homes - Wish that builder would be more responsible.

  • Anonymous
  • Verified HomeBuyer
  • July 02, 2019
  • ALVA, FL

Wish that builder would be more responsible.

Pulte Homes responded:
We are very sorry to hear that we have not been more responsible during your home building experience. If there are unresolved items we can still help to address, please reach out to us at socialcare@pultegroup.com. –Sarah

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Should be in Love!

  • Anonymous
  • Verified HomeBuyer
  • April 23, 2019
  • Westland, MI

I should be “in love” with my new Pulte home, but I am not! I’ll start with my salesperson Dave. He was all about getting us to sign the contract, no matter what it took. Our contract was contingent on 2 things: 1) 4’ bump out on the master bed room & the sale of our old home. Even though we mentioned this to Dave several times if not 100 times, he did not add the sale of our home to the contract. This became a problem when Pulte set up closing. While my husband & I worked it out, Pulte Mortgage was just awful! Moving on to the 4’ bump out, instead of the 4’ bump out, Pulte/Dave ...

Pulte Homes responded:
We hate to hear you're not in love with your new home and we appreciate you taking the time to let us know how we could do better. We will share your comments with our leadership team and please don't hesitate to reach out to us at socialcare@pultegroup.com if you'd like to discuss your experience further. --Sarah

Total Score 3

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Not what an $870,000 new build should look like.

  • Kathleen C.
  • Verified HomeBuyer
  • February 20, 2025
  • Richmond Hill, GA

Purchased a very expensive lot well over $225,000 and was told that my screen porch would have the perfect view of the lagoon. Nope, they were putting it on the other side facing other homes and not the lagoon. Quote “the buyer does not get to determine what side the porch is on”. I had to get my realtor and others involved and it took months to agree to flip. Every little thing they made extremely difficult to work with. The interior of the home is just okay, workmanship. The tile floor in the bathroom is terribly grouted. The septic system backed up on the first night we stayed here ...

Total Score 3

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Pulte Home Northpointe

  • Anonymous
  • Verified HomeBuyer
  • February 20, 2025
  • Peoria, AZ

If you buy a home from pulte make sure you get the ALL the punch list items on the list. The project manager said yes to numerous things as we walked through and blue taped and said he would take care of it... but only did the items we wrote down. When I got the key to the house here was still about 10 blue taped tags on the wall and items. He must of barely walked through the house. He would make a great used care salesman. Now those damaged item Pulte will not address because it was not on the walk through list. I sent 42 item list with photos within 3 weeks after moving in and now I have ...

Total Score 3

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

No proper insulation

  • Anonymous
  • Verified HomeBuyer
  • February 18, 2025
  • Plainfield, IL

Cold air is flowing into the room, no proper insulation. Even after repeating request issue is not addressed for months.

Total Score 3

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Subpar at Most

  • Anonymous
  • Verified HomeBuyer
  • June 07, 2024
  • Las Vegas, NV

I was continuously reassured that Pulte upholds the highest regard for quality and customer service and that was not my experience unfortunately. Many issues were left overlooked and dismissed even when brought to their attention, poor craftsmanship and skills to treat and handle higher quality materials, it felt like a wash at at point when subcontractors don’t know how to properly install, handle, or work with better materials. Disappointing customer service and evident flaws in internal communications and protocols across various Pulte departments, which intimately falls on the customer and the lack of accountability, acknowledgment, and resolution. For the premium price you’re paying for the Pulte name and product. I was sorely disappointed throughout the entire process, and after receiving my keys. My friend purchased a new Pulte build in another community (locally) during then same time and experienced similar issues, and we both had water damage and exposure to the structure and cabinetry even before moving into our brand new homes. Yet it was dismissed as “part of the process”, really upsetting. Amateur electrical work, poor (to no) attention to detail for paint lines/edges, covering nails in moldings and baseboards, uneven drywall (evident when fitting for ...

Total Score 3

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Severe disappointment - some things never change.

  • Timothy Eric B.
  • Verified HomeBuyer
  • May 31, 2024
  • Las Vegas, NV

The process of buying/building a home with Pulte has been disappointing. Things started after the contract was signed. Design center options were no longer available despite being offered on the website. Designer did not take into consideration any of the on-line choices that were made. Pulte Mortgage's lack of communication was challenging; asking for documents over and over despite those documents having been uploaded. When we asked questions, they often were not answered, but if we were late in responding to any of their questions, we received regular "nag" emails (even if they had been ...

Total Score 3

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

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