Pulte Homes Reviews

The experience of purchasing the home direct with Pulte was pleasant. We found the house to have our ideal layout. They included extra favors without cost to us and were much appreciated. The energy efficiency features are noticeable, even when compared to our previous home which was also a new build with similar claims. We generally get very quick responses to fix issues around the house, but the number of issues keep growing. Workmanship and material wise, it is a level below our previous builder. The issues range from things breaking, bad installation, to material choices that could be more thoughtful for long term ownership. The walls and paint crumble at the slightest bump (the surface is also very porous, gets dirty, and impossible to clean without damaging). The kitchen sink bottom was flat - bothered us so much that we spent money to replace the new sink with one that actually sloped down towards the center drain. The wood floors have a surface that dust easily stick to and not easy to simply vacuum. Our previous home had ScuffX paint and quartz sink - incremental qualities that we took for granted looking back that made our homeownership cheaper and more carefree. Then there are the actual issues. Two doors couldn't close. Floor board under carpet popped up. Garage door de-railed. Circuit breaker issues. Sliding door had problems closing tight without force. Plastic bags embedded in the back deck concrete that became exposed. Scars and grooves on the garage concrete from construction. In the community, the gates still haven't worked consistently (remote issues, gates wouldn't open or close, keypad broken, EZ tag feature still hasn't worked). In our first year in our previous new build house, we did the 1-year warranty walked and fixed 3-4 things max, all from the expected house settling). We've blown past that in the first month. ... More

My closing date was postponed 6 times. And I was misinformed about the 2 parking space . Horrible communication with the builder very disappointed.

Missing items on the outside of the house makes me feel like the quality of workmanship was rushed.

Our sales person was poorly trained. For instance, we asked the upgrade cost of a sprinkler system and he said it was not an option. It was, but we didn't find out until after we closed. We chose a floorplan with an extended kitchen. He said it was included in the base price, but when we got to the design appointment, it was a $5800 upgrade. I advise knocking on doors of finished homes and asking questions. The most important issue we had was closing on an unfinished home. We were moving from another state and made all of our plans based on the closing date Pulte provided. We sold our home, packed up and had our belongings with movers when we left our old place. Our Pulte home was not finished and we had no options at that point. We signed a document saying we were accepting the home as finished because we had no choice. We are in the house 6 weeks now and they are working on things, but I would not have moved in with it at this condition, if I had had a choice!! ... More

Probably would not buy another Pulte product.

Have been disappointed in the number of issues that have cropped up with appliances and AC. Have been VERY DISAPPOINTED with the responsiveness of Pulte. One issue raised with a dishwasher in one of our units - raised on Sunday. No response from emergency team. Called and mailed multiple times. Then on Wednesday a ticket was raised. Still no resolution. Many other examples This is not helping Pute’s reputation

Pulte title company was horrific at communications. Omar Wes and Maria kept me sane through this process and they were the only reason I continued to move forward with pulte. A lot of the issues I had were with the trades and the poor workman ship. I’m now in my home and see so many flaws. Whenever i reach out to Pulte warranty, they have an excuse for everything, which is unacceptable in a house that cost so much. My lights dim and flicker and their own electrician told me that my house was underpowered. My carpet is torn, baseboard missing paint, tons of drywall seems can be seen through paint, and an excessive amount of bulkiness in my carpet. ... More

Average quality for above average price.

We purchased one of the last condos in Crown East - Gaithersburg. The communication within Pulte departments was terrible. Many times, we were left to fend for ourselves working with the various depts (Mortgage, Construction, Sales and now Warranty. We have built 3 other homes in our past and none were as non-responsive as Pulte. One last comment that explains their lack of coordination. This request for our opinion states that we purchased an MPDU home. That is incorrect, we actually purchased a full priced Condo. Hopefully their records don't show this.

We closed 2.5 months ago. Just informed we won’t get a yard until at least July. Kitchen ceilings cracking. Mortgage process a disaster. All in all wouldn’t recommend.

We settled mid April , still waiting on lamp light( all new homes have the light, )we were told the light would be installed three weeks ago. Still waiting on refrigerator and wine fridge. We are leaving the last week of June until October, and coordinating the install will be difficult, if not received by the end of June

For the price I paid, the attention to detail of the finishes, paint, cabinetry and trim work was completely sub par. I would expect a much better job pertaining to the finished details of the house. Honestly, I’m disappointed to the point where I don’t “love” my house as much as I would like to.

I was very excited about building this home because I knew it would be our forever home. I have had 4 other homes, 3 of which we had built. I have never felt so frustrated about this process. The carelessness in workmanship has been so disappointing. Thankfully, we have ended up with a nice home but some changes really need to be made with this builder.

Get projects done before closing.

I am convinced that the left hand is not talking to the right hand. It that were the case this survey never would have found it's way to my mailbox. The folks you have handling warranty repairs left lots to be desired but the biggest issue is/was a water leak in my home even before I made my 1st payment. The response was laughable as the leak went unmitigated for a minimum of 3 Days. I am considering legal action as I can only imagine what happens down the road as a result of this water leak. This is the tip of the iceberg and the lack of Pulte being receptive is a poor way to conduct business. ... More

it was fine. sales experience was bad, but building manager and designer were good. for a huge national company there were a lot of issues that should've been figured out

Great process until the end

Going on two months in the home and still no cabinet hardware. Good luck with getting any resolution on issues not reported during the final walkthrough. My cabinets were installed poorly, and I’m struggling to get Pulte to fix the damages. Communication is poor, and I was accused of causing the damage myself. I’m so disappointed. Every time I reach out for updates on my outstanding issues, I am made to feel like a bother. The sales process is great…but the experience after the purchase is complete can leave you feeling devastated. Tip- stay in that house during the final walkthrough until you catch every little issue. Get on your hands and knees and inspect the cabinet installs carefully. You should not expect to have to do this, but I missed some of these things and now I’m in the position I’m in. I have had to come to terms with other items I reported will not be fixed. Had I known…. ... More

Poor workmanship and slow response to issues

Once I closed on my home many issues have been ignored. Front porch has large cracks, never heard about my driveway and grass installation. I had to pay to have my garage insulated and drywalled. After 2 months I have not received my trash receptacles. A little disappointed after purchasing a home for over $400,000

Throughout our construction process we had many questions around Pultes set and missed timelines. During that process we were made to feel like we were in the wrong with unacceptable responses, if we even got one at all. Would not go through this process with Pulte again.

The sale of the home was great but once it came down to the quality and inspections, that’s where it fell apart. Most last minute touch ups were not completed as promised and MANY outlets are not functioning properly around the house. Thermostat’s haven’t been changed and the direct contact’s do not care about resolving the issues.

Very poor fit/finish and responsiveness

The sales and build process was outstanding. However the process to get construction issues corrected after close has been terrible. Our Customer Care Manager is more interested in making excuses or finding reasons why they should not address the problem than fixing what are overall minor problems.

Be prepared to follow up with your customer care representative and keep a pulse on your punch list of items that need to be fixed. I received mismatched appliances and poor flooring installation followed by excessive delays in getting things fixed. I still don't have fixes to specific items 5 months post closing.