Pulte Homes Reviews

Amazing and easy to follow up

Pulte has fantastic people working for them. Every question we asked was answered promptly, and thoroughly and we had a great experience throughout the entire building process. We are so happy in our new home and so glad that we bought from Pulte!

good sales office and customer care

Great customer service and responsiveness to questions or concerns.

This is the worst quality of the house that I have ever bought. There have been issues all over the house. For the first day we moved in (Friday), I used the master bath shower and turned on the water handle, the handle got popped out and strong water stream almost killed me. We have to turn off the main water control and could not live in the house over the weekend due to no water. Until next Monday, the plumber came to fix the problem. The reason for causing this issue was your plumber forgot to put in the pin to lock the water handle. What a big joke it is. Then many other issues came up for the garage door, wall, floors, sidings....For example the sidings have had one piece damaged, and one piece dropped, and trims rippled, I have reported for 3 weeks, nothing has happened. The siding guys never fixed the problems. We are very upset for the whole house. I don't know what could happen next. ... More

Pulte overall is a good builder, however, when I had brought things to their attention after my house was built, I felt that I did not get very responsive scheduling of these items. I am still following up on work that needs to be completed from my punch list. I had a subcontractor that was scheduled to come to my house to complete work today after I took off just did not show up. I don't blame Pulte directly for this but I do not feel that they should work with such unprofessional contractors. I was not contacted at all and had to call the warranty department to inform them of the no show that now has to be rescheduled again. ... More

I am still waiting for many issues to taken care of. It is hard to get a response from anyone.

The experience was seamless and our builder (Ryan) did an excellent job customizing our home!

Working with the field manager James made this process so easy. Weekly updates and regular communication always kept me in the know.

Everything was great. Mortgage experience was mediocre

The craftsmanship needs better overview.

My wife & I had such an exceptional experience from purchase, to build, to closing and follow up after moving in. Graham (our sales person), Charlene (our design specialist, Rob (our build project manager) and Jason (GM) were excellent. Each step of the way we felt confident that we made the right decision to buy from Pulte. I would highly recommend them to everyone.

Great home! First contact, sales, loan, building supervisor, and closing are all excellent, I would recommend Pulte to anyone seeking a new well built home. This is my third new Pulte home.

I am disappointed with my experience with Pulte, specifically the project managers for construction and the lack of follow through when bringing concerns to their attention.

Pulte made me feel welcomed, valued and respected.

We had a good experience during the Model home visit and purchase at the Sales office. The experience was similarly good at the Design Center where we could choose options and upgrades though we would have liked more options. During the Build process, we could see the site was professionally managed and the Field manager kept us in the loop on the progress of the build. At critical stages in the build process, the Field manager arranged site visits for us and communicated to us clearly not only about critical dates, but also about the equipment and utilities along with instructions about maintenance. At move-in we were promptly put in touch with the post move-in Customer Support Rep to address any concerns or issues that may arise after move-in. Overall we had a great experience of buying from Pulte Homes and are confident that our home is built to quality standards. We would definitely recommend Pulte Homes. ... More

Bill was great to work with

The building process was terrific. The quality of the home very good. The overall experience with the builder also very high. The only negative to report was all the sales incentives that really had little value. i.e. $8000 closing allowance if Pulte Mortgage was used. The rate quoted was substantially higher, points higher, and fees more than ate up any benefit from the 8K allowance. Not a good experience here.

It was our first experience buying a home , so we decided to buy a new one , because all the time we were involved in the building process, being in place during the process or they send you photos showing you how the house is taking shape with the days , so during that time we were informed by the builder manager of each step during the week , such you can approve or disapprove a work well or bad done , Talking about the price , it is much more than fair believe me , and the mortgage process was very easy and kind the mortgage Dept was is eager to help you in any doubt to make it easier for you , The best interest rates . Definitely, next time we will look for you Pulte . ... More

With the reputation of Pulte we expected a much better experience. Throughout the build process there was minimal communication and when there was, the information was not correct or trustworthy. Our home was delayed several times due to "Covid" when really the builder had issues they were not upfront about. Our home was broken into the day before closing, which delayed us 3 more days. Pulte has no security onsite or care that this happened (we were not the first home with this issue in the neighborhood nor will we be the last I'm sure). After move-in, our experience with the warranty department was abysmal. Our dishwasher, furnace, and dryer vent all had issues and did not work. These all took over a month to remedy. The dryer vent was installed with a screen (code violation) which could have easily caused a lint fire! Overall we are just disappointed that a home in this price range turned out the way it did. ... More

We are happy with our home.

I have heard from realtor's that Pulte Homes are one of the only new home builders to trust. They appear to be correct because the quality of the home is exceptional. I just wish they would use better quality outlets, door handles, etc. They seem to cheap out on these small items to save a few bucks. Other than that we are satisfied.

Field Manager has a problem with keeping appointments he made for warranty maintenance. Defective blinds STILL have not been fully corrected, Exhaust fan in bathroom replaced-upstairs bathroom exhaust starting to go out. Bathtub faucet needs to be replaced,, going on 60 days and nothing. Finish/surface of concrete driveway and walk way is flawed. Brown stains & dark spots. Advised RDU Warranty was told it was not their problem.

From the sales consultant (Mike Egan) to our construction manager (Oscar Escobar) we felt like we were treated like VIPS! We’ve since learned by talking to neighbors that they treat EVERYONE THIS WAY! Both were complete professionals and advised when we had design/ choice questions. They’re both experts in their respective fields and are the best of the best. The DREAM TEAM!

quality wise there is lot to improvise for the price of the home or you can ask 10-15% more of the price so that customer gets quality product.