Pulte Homes Reviews

We would not recommend others to buy.

I don’t have time to write some elaborate review, let’s just say make sure everything is perfect before you move in. If there are any issues after the fact they do everything but honor their warranty and workmanship. Things that were identified before we moved in or the week after we moved in have still not been fixed and I am starting to get a feeling that they won’t. Huge disappointment.

When I was shopping for my home I was shown the model homes that were immaculate. The sales representative was cordial and appeared friendly on the surface. After waiting months for my home to be built what I received was far from the immaculate model shown. My home was lacking the basics that should be offered with the purchase of a new home. First thing noticed was a lightbulb stuck up in the ceiling where clearly a light fixture should be. When I asked the field representative in charge of construction about it I was informed that I hadn’t purchased a light package. This was odd as I was never offered a light package nor informed that what is considered a spec home did not come with basic light fixtures. All upgrades that I had requested prior to moving in was denied and not allowed as I was informed this home was a spec home. Builder had already picked out all material to be used. No modification allowed. I made note that the master bathroom had been prepped for two light fixtures but was changed to one cheap fixture placed in the center. The previous prep for two fixture was drywall repaired. There are no towel racks in any of the bathrooms. That was also not an option. On the rear left side of the house there is damaged trim work. There is blue tape on the outside of the rear door where intended repairs were to take place but never completed. My rear sprinkler system was placed on the wrong side of the property line. Noted by the company hired to do a fence installation. There are nails and such left on top of the roof. When looking out the bedroom window it’s very noticeable that clean up wasn’t a concern. After waiting a month I finally will receive a mailbox key and gate stickers. This is unfortunate because builders should be more vested in establishing well built communities so that hard working family’s who more than likely are infesting a large portion of their life savings can be proud to call home. ... More

We thought we trusted the brand name, but unfortunately, we did not receive what it was worth even though we paid for higher options.

I really wish I could include pictures. The craftsmanship of my home is embarrassing. Corners are not 90 degrees (I was told this happens in every Pulte home). Front door doesn’t close/latch properly. The ceiling texturing doesn’t do all the way to the wall in some areas. My floors are uneven. None of the molding on the corners are smooth and the wood trim everywhere I looks like I plastered and painted over it. Interior doors are peeling at the top and bottom. So many fixtures are crooked. There is paint all over the floors. Carpets peel up at the corners (I was told this happens in ever Pulte home). My back door is not sealed properly and I can see light coming in therefore cold air and warm are will get in as well. So much caulking is messed up. My curtains move when the windows are closed due to a draft. Three issues I made tickets for have yet to be addressed (master bath temp/pressure, ac issue, and flooring). I don’t have the time to schedule everything. I expected more from Pulte. I had a really positive experience working with Allison on design. Please tell your buyers the slope of the lost when they select a lot. Had I known our backyard would be sloped like this I would have selected another lot. ... More

Poor communication during buying process. Excellent in on line communication however difficult to talk to a person. Sales staff say No to every request without an explanation. Had to speak to upper management several times for simple requests. Walk through was very unfriendly and so impersonal. Follow thru during first days of moving in was ignored by all. Had a burning smell in Microwave and asked in writing if they could look at it. Wanted them to pull the oven out so it could be unplugged. No response Had a fire in microwave 3 days later with the fire department at my house at 1130 Pm( microwave was not in use at the time of incident) Pulte is very poor on follow up, customer service and communication ... More

I was told all issues would be taken care of before closing. They were not. I have been here a month and am still waiting

Please help me here. I’m first time home buyer

Still waiting for things to be fix.

Buyers need to keep reminding themselves that it is not a custom home. Plan to have to repaint the inside.

The home buying experience was straight forward. We worked with Mary at the Laurel office. She was responsive and kind. Prior to closing and right after, during our walk through, we noticed so many issues. The quality of materials and the workmanship is so beyond poor. All our window and staircase /rail moulding/trims are poorly finished with visible discrepancies (patched up and uneven caulking on most edges). I have to say, there is no area in our new build that you can turn to and not see a very poor unsupervised job done (chipped off wood on cabinets, paint stains on appliances and electric outlets, chipped dry wall from when they installed bathroom mirrors, the worst are the staircases/ rails and windows with uneven patched trims/moulds). They had to re do the rec room floor on the bottom floor after noticing it was not even. I am most upset because this place was advertised as ‘luxury’. This is not luxury work. We are aware that a new home has to settle but these issues have nothing to do with settling, its pulte homes using cheap materials and not supervising their workers and hence a sub par product. We were advised to wait a year for ‘new home settling issues’, that is fine but I feel very insulted that pulte homes would think that buyers do not understand the difference between poor quality and workmanship versus expected new home cracks. Would all my window/staircase moulds be replaced in 1 year or will it be another round of caulking to cover /patch up their terrible work? I am sorry but There is no excuse for such poor work. ... More

Extremely disappointed in our experience here at Pulte. We purchased our home 2+ months ago and still have yet to get dates of when the punch list items will be finished. Very unacceptable as I as a customer have to follow up weekly when we have our first baby on the way due January. Electrical wasn’t hooked up in our overflow tank outside whatsoever - plumber actually caught it when he was snaking all of the construction debris that was carelessly pushed down our pipes in our master bath and we couldn’t our toilet and shower for days. He says he’s seen both things in numerous houses on the street. Light switches allllll over the home are completely backwards which again shows carelessness and lack of review. Electrical wasn’t hooked up or run through the wall whatsoever in our fireplace. Looks like we get a remote now so we can even use it. Multiple closet doors had water damage all along the bottom and are just finally getting painted two months later. Our yard and considerably caving in from erosion which is concerning with the driveway, especially the 5 foot drop once you step out of your vehicle and we have a baby coming in January. This is a hazard and our concerns done seem to be cared for. We have also yet to have recycling come more than twice which is extremely disappointing. I’ve called several times and they will not come. Can we also explain the lack of storage? We were told it was a “design flaw” in not taking advantage of the space under the stairs. Also why is there a random bump out in the office that eats into the front porch and doesn’t allow sidelights to be put in next to the doors? Are these things not considered for homeowners? I’m Very disappointed in this company’s craftsmanship as well as leadership as we heavily overpaid and if we had known the quality was at this level (could go in with other items but I will save you time), we would have thought twice on purchasing. We will not be recommending these builders or homes to friends and family. ... More

I had many issues still not resolved. My shower door has gaps that allow water to come outside of the shower. They gave me a rusted water heater. Tiles were chipped and grouting not completed. A screen door on the patio was never installed. Stove keeps going out. I think the experience would be better if these issues were resolved before we moved in.

Very disappointed with the quality and materials

Quality of home is not very good. And to think Pulte prides in quality. Very very disappointed. Would have looked at other builders had we known. When issues come about, they take long to respond.

I am extremely sorry to write this review because it won’t be good. I waited - stalked - this location because it’s where I wanted to build my house. I was so excited to get in on the first release and to get my first choice on my lot. I drove by almost weekly when the house was being built. I was so excited to close on May 23, 2022! And that’s when the trouble began. There are so many issues with this house. And the warranty department is absolutely TERRIBLE! You cannot get ahold of anyone. Every call goes directly to voicemail and there is no point leaving a message because it will go unreturned. Texts are not responded to. Emails are not returned. They literally DO NOT CARE that you cannot take a bath in your new $650,000 brand new home because the cold water line is kinked. When a sun-contractor does show up to complete work, they are the wrong sub (it’s happened to me 3 times now) or they don’t show at all. And the work still sits there unfinished. They do not care that you moved in at the beginning of April with no oven or microwave because of the item being “back-ordered” and that you are being told it will be the end of JULY before you can actually cook in your new home. Any/all issues fall on DEAF EARS. You literally cannot get ahold of anyone. ... More

Prepare to be "sold" on the model homes they show you. Unfortunately, almost nothing resembles the quality of the model. Poor worksmanship plagues this company leading to constant warranty requests. Items that were listed on the documentation at closing will NEVER get done so be prepared to delay closing. During the building process, their management team is absent, has no idea what is going on, and will not work with the buyer, regardless of the reasonable offers to help with moving the build forward. They will then "force" you to close with many outstanding items because they only care about bonuses/commissions. Your project manager will be great and the only one to help you, but because of their extremely poor management, there's only so much they can do. ... More

Home is still incomplete after 2 months. Missing master shower, doors, and damaged cabinets. I’ve built 4 homes before. This experience is worst. $500,000 for low quality is inexcusable.

Things that were talked about at walk through have not been fixed. Field Manager is unresponsive or promises that someone will be out to fix it but never comes. I have contacted the national office who told me the local office needed to take care of it and I was just circled back to the same Field Manager. Terrible, no non-existent customer care.

We closed with items not finished with their word they would be finished quickly. It’s been 2 months since closing and they still haven’t finished our master bedroom shower. Completely unacceptable and nobody from Pulte cares or wants to help get it finished.

There's a huge disconnect between Pulte and the contractors they hire to install and build the home. The small issues are taken care of in an average time frame, but the big issues, they dance around and make all the excuses in the world why they can't fix it.

Substandard materials used, poor Build quality Better look for other options than investing with Pulte homes Had to Close almost unfinished / sub standard home.

Pulte picks such inefficient products to put in these new and costly homes. Items such as the hot water tank, garbage disposal, a/c, etc - they’re an appropriate size for an apartment, not $400k+ homes. It’s obnoxious to spend so much money on a new home only to have to deal with “below grade” products after the fact. It’s like pulling the wool over buyers eyes, who would ever think that a new home wouldn’t get the products sufficient enough to run their home? The workmanship is also sub-par. All the contracted work is slapped up there with much care on the end product. There is so much paint that was carelessly shipped up on my new floors. It’s just all very disappointing. The high end homes you market are not so high end, in the end. ... More

Poor quality of workmanship & materials. Still trying to get open items fixed, and trying to get an issue sorted where the wrong shower door was put it.

Quality of build wasn’t great. All bottoms of doors were chipped and not fixed before closing. Forgot to caulk to kitchen counter and the bathroom sink didn’t have a vanity. This is just a few things amongst a lot of other finishing touches.