Pulte Homes Reviews

This was the worst home buying experience I have ever had. From the sales person who lied to us over 4 times, from personally having to talk to people to get things fixed proved that this was not worth the investment in time. Timelines were way off when they told us of the bill, they kept realtor in the dark and also messed up the title service paying our people. This is not acceptable when you are selling 350K homes.

The quality of work and delivered to us as homeowners, completely underwhelmed us and for the price you pay for this property we really felt taken advantage off! I would not recommend.....

We love the floorplan and design of our new home. Unfortunately, there has been one significant issue after another since our closing. The lack of response and attentiveness to major issues (flooding due to improper appliance installation requiring the replacement of our entire kitchen wood floors in the first week, electrical systems melting due to improper fireplace installation, front porch requiring complete demolition and re-pouring of concrete just to name a few) has left us shocked. Pendant lights showed up to be installed two months after closing, and they are pendants that we did not select and have never seen before. We are going on another month of trying to get the correct pendants installed with no progress or commitments from Pulte. Everyone we work with just points at each other to "investigate" issues but nothing ever gets done. Everyday we have a feeling of what next in our brand new home. In no way would I recommend Pulte homes to a family member or close friend looking to build a new home. ... More

If you buy from Pulte while the market is still hot in ATL , do not expect anyone to hear or address your concerns. It is take it or leave it.

Don’t believe the hype ! The houses are nice but way over priced especially what you get and the size of the lot . Our main issue is the fact that when we closed on our house it still was not finished ! It’s taking about a month to finally get things to about 90% . There is much better builders out there that will actually finish a build before you move into it . I would not recommend Pulte to anybody! No integrity or Quality control process .

We really like the design of the house. There is a lot of storage space. You do, however, pay extra for every little things. The things that come standard are so basic that everyone - from the sales person to the consultant at the design meeting highly encourages you to upgrade, which then, of course, drives up the cost for the house. Most frustrating has been our closing experience. We had a pre-closing walk-through date set. At 5 PM the night before, we got a call that the walk-through and our move-in date (scheduled for that weekend) had to be moved back. I understand issues around supply, but those should have been known earlier on. We already had everything set up to make the move happen - and trying to manage a move during COVID with a 1-year old baby is challenging enough without the company changing dates on you last minute! Many of the issues from our pre-closing walk-through had not been addressed. We have since added additional items to the list that we noticed (e.g., we paid extra for a mirror in our master bathroom since don't come standard - the mirror they installed was chipped. We didn't notice it during the walk-through as a lot of furniture had paint splatters on it - so I assumed it was the same with the mirror. But when I looked at it, it was chipped). Now, two months later, nothing has been taken care of. Last Friday, we were told that contractors would stop by to address all items on the list. The e-mail confirmation, however, only listed two of about 10 items. We called and were told all items would be addressed. I then rearranged my work schedule to make sure I was available during the time the contractors would come by. And nobody came. We called to let them know and now, almost a week later, nothing has been done yet. I have responded to several surveys sharing the challenges we've had with getting our closing items completed - we then get a phone call from someone higher up in the company promising that things will be taken care of. That sometimes results in an e-mail or phone call promising that work will get done - but then there is no follow-through. I would not buy from Pulte ever again. ... More

I've owned a few homes but this was my first build and unfortunately, this whole process has made me not want to build again. It has been very frustrating and almost 2 months after closing I have a list of corrections that I am still waiting to be addressed. At least with preowned homes, you know what you are walking into and what you have to do. I never expected to have to wait on things to be finished or corrected once closing on a brand new build. Very disappointed.

They were wonderful when they were trying to earn our business, but once we signed the paperwork they just didn't seem to care about our satisfaction. The issues started immediately after we signed the contract when we found out that our home was going to be a different orientation than we were told when we decided to purchase the property. While this may not bother most people, changing the placement of the garage meant that the mountain views we paid a premium for would be obscured by half the house, and the living and dining room windows would be facing the neighbor's house instead. This was very frustrating, and we couldn't get a straight answer from Pulte about why they made the change until after they broke ground on our home. Eventually they said that their records were wrong in the computer for some reason. Later on, we learned our house was in the flood zone, but when we purchased the property we were told it was NOT in the flood zone. This felt manipulative, and now we are stuck paying for flood insurance that we didn't budget for. As we neared completion of the home and had already received the final closing date from the title company and made plans to move out of our existing home, we were notified by Pulte that our home wouldn't be completed on time and that they were going to need to push our closing date back by ten days. At this point, we were supposed to close in a week and a half, and now they wanted us to close in almost three weeks instead. We then had to speak to the buyers of our exit property about allowing us to stay in the home a little longer, and thankfully they agreed although they asked us to make some additional repairs - again, something we had not budgeted for. Then, about a week before the second closing date, we were notified by Pulte AGAIN that the house wouldn't be completed on time, and that they needed to push the closing date back again by another week. So, once again we asked our buyers if we could stay in the house an additional week, and they agreed but we had to decrease the price. Had we not been trying to move in the middle of the pandemic, we would have just stayed in a hotel for that week, however we have a toddler, a dog, and a cat and we knew it would be an easier transition for our toddler if we stayed in our exit home longer. So, we took another hit on our finances by agreeing to decrease the price on our exit property so we could stay there until our new home was ready. The morning we closed on the new home, the roof still wasn't done, the carpet wasn't fully installed in one of the rooms, and the doors to one of the bedrooms still didn't have a handle. Considering our closing date was pushed back twice because they were behind on getting the stucco installed, I figured the interior would at least be completely finished, but it was not. Over the next few days, tradesmen were coming in and out of our house (again, in the middle of a pandemic) to finish the things they were supposed to finish before closing. Even now, two months after moving into our new home, the doors haven't been fixed, the stucco is still not completely done, and there are issues with the grading on the exterior of the home. My husband and I have started referring to it as our "lemon house." The exterior windows are also dirty with stucco and paint splattered on them from the construction since they haven't sent a cleaning crew out to take care of them yet, so every time we look outside to see our views we also see the mess from the construction - a mess we were told would be cleaned up prior to our move-in. Through it all, our project manager acted as if he were our savior by letting us move in to the house when we did - three and a half weeks after our initial closing date. Now, as I walk through the neighborhood and see the other homes nearing completion with their sparkling clean windows, finished stucco, and impeccable grading, I can't help but feel slighted by Pulte, a company that does not care about their customers once they've received their money. Considering our home cost almost half a million dollars, I certainly expected the quality to be much higher than it is, and I expected to be treated like a valued customer instead of like an afterthought and an annoyance. ... More

Had to point out many defects which were overlooked probably due to the lack of properly trained workers. Walls, countertops, cabinets, window frames, doors, etc. were installed improperly and needed to be repaired or replaced after my own inspection. This shows that there was a lack of quality control during the build. Since closing on the property , I am still finding defects in the build.

This was the worst experience I have ever had in my life. From the beginning to the very end, the entire process was horrible. The lack of communication was the worst experience I have ever seen. I have been in the home now since the middle of September and I'm still waiting on final touch ups throughout the home. I would never recommend this company to any family or friends. Very unfortunate because the location are great. Ps. If you can get the contractors to follow through with the finishing touch ups that would be great.

Harassment by Pulte Mortgage the worst we ever experienced, absolutely no match to their annoying team,

They don’t really care about anything to customers

Stay away

Never again should you let your house close before the builder has completed each and everything without anything pending. Even something as little as putting a nail in the wall. Because once your home is closed, forget about getting those items done. The project manager will not respond to any emails or calls. My yard was graded and seeded with lawn but had significant amount of concrete rocks and stones. In fact there were more rocks then mud. Upon raising up the issue with the Project Manager- he said this is how they do all the yards, which is a lie- as I had seen other Homes done in my neighborhood and saw them bring fresh mud in and removing the stone filled mud while grading. If you settle for their response and give you stone filled mud- good lick watering your lawn- yard will never hold water for long, will have water everyday to keep the lawn alive. Houses are extremely poorly insulated- meaning you can hear thing said any room if you are sitting in a living room. My paid upgrade for basement bathroom rough in was wrongly measured and placed 4” off then actual location. I regretfully settled and agreed to make the project managers life easy as it would involve cutting concrete. Now with them not responding, I wish I had not settled and make them do it the way it was suppose to. The sump pump in basement was installed 90ft away from its actual location as shown in the building print. Meaning if you have unfinished basement, they will put anything anywhere according to their convenience and whatever makes it cheaper for them. You must stick to the drawings and have them move any wrongly placed items. Now the list is long so I must stop here and end the review. But Do not CLOSE IF YOUR HOUSE IS NOT DONE TO YIUR LIKING. No matter what they say. ... More

Very bad quality of work done, specially the floor

Sales and mortgage service were great. Construction process follow up also at a high level. Unfortunately, the workmanship quality isn’t just there. Very poor care for final touches such as painting and cleaning. Their MO is to let you tell them during your final walk through what is not to your satisfaction and then they will fix. Very disappointing, I don’t recommend Pulte at all.

I am not pleased with the way Pulte is handling my concerns. For starters I'm going to start with my sod and sprinkler situation that I paid $6,000 for. My sod and sprinkler system could not be installed because my soil had not been final graded. So I reached out to the field manager of Pulte for my community to find out when would my final grade be done so my sod could be laid down. so in the midst of waiting for my final grade to be done it was brought to my attention that my sump pump was not completely installed they had the pipe coming out of the side of my house but not running into the ground to the sewer. ( How did this pass city inspection) that was taken care of but my sod situation has not yet been taken care of as of yet and it's been over a month since I closed on my home. My next issued was my air conditioner went out my 2nd week in my home and I had to call out the heating and cooling company who installed the system and I found out that one there was a line that was not tighten and all the Freon leaked out. My 3rd issue is a classic I had a new refrigerator delivered and my GFI socket kept tripping which caused my fridge to shut off. so I would have to reset the GFI switch to turn my fridge back on which would trip again several times a day. I emailed the field manager who told me to call the electrical company and that their number would be on the inside of the kitchen cabinet which it wasn't so I had to contact my salesperson for the number. I called the electrical company and left a message and I'm still waiting on a call back. So I called the warranty department to make a claim about the GFI situation and the 1st thing I was asked is what kind of fridge do I have ? I told her that I have a Samsung Fridge and she stated that Samsung fridges Ice makers make the GFI switch trip and there is nothing that was warranty would cover to repair and I would have to contact an electrician myself for the problem (wow ) I just purchased a home for over $350,000 and I have repair a electrical problem concerning my fridge. So I called a electrician out who informed me that my fridge need to be put on its own electric line and Pulte should have had this done at the time of the build like everything else in the circuit breaker box like the range Ac and ect. It took this guy less than 10 minutes to fix my GFI problem that Pulte would not take care of so sad. So now I've reached out to the sod company who stated they do not know when they can come out and lay my sod which is so unacceptable considering $6,000 was paid out for the job..... ... More

Matter was immediately brought to attention of warranty staff still awaiting solution to intolerable situation.

We are disappointed with the quality of some of the work done on our home. One thing was said before we closed, but when we had issues to address with the quality of work, we were told that’s not covered under your warranty. I would think Pulte wouldn’t want to continue hiring contractors that didn’t do their best work or at least Pulte would correct the problem. I was told I could hire someone to fix it. I made a large investment and expected better work and customer service from a builder. In addition, Pulte Mortgage was a complete nightmare for our buying experience. Poor communication and multiple errors in processing our loan. We had to resubmit documents multiple times and even had to resubmit documents the night before closing. ... More

Toured a home under construction in Dec 2019, had about two months of work left, signed contract. Failed inspections delayed, then rain weather delayed by a month, then pandemic delayed. Repeatedly asked for a detailed schedule of work, never received. All of these on their own is understandable, but getting to explanations behind delays didn't come until I pressed hard on leadership in May. Meanwhile, imagine being told the closing date was tentatively set for Feb, then delayed to early Apr, then delayed to late Apr, then to May, then to June, then back to May but only b/c you expressed frustration. Third house building process have been through, by far the least pleasant. ... More

Any time I call for resolution of a problem or issue with Pulte, I can count on a very delayed response. Customer service is a thing of the past, and Pulte is a prime example of that lack of caring.

Clearly Pulte have poor communication within their organisation, which in my case of purchasing two properties, resulted in threats from Pulte about a potential closing delay due to issues created by Pulte and COVID-19. No respect for time zones, no customer focus, no apology from Pulte corporate. Overall a very stressful and dissatisfying process from when business sealed through to closing.

Virus or not, I paid for a completed house. Pulte cares nothing for the customer after the check is signed

1. The walls are thin - no privacy . 2. Built in trash tray tilts. 3. Gap between kitchen cabinets. 4. Marsh beside house after every drizzle or rain. Entry into the backyard from outside is not possible/accessible. 5. Debris sticks to kitchen sink - will not flow toward the drain. 6. Garage door is extremely loud. 7. Six Lights/lightbulbs designed for longevity have gone out within 30 days. 8. Secondary master shower door drips when open 9. Garage niche looks like an error in design. 10. Utility closet has no shelves nor hanging rod. What am I supposed to do? Stack to the ceiling? 11. Guidance with setting up doorbell and front door lock would have been helpful. 12. Door to secondary master bath opens awardly. 13. For the price, a light in both pantries would have been helpful. 14. Why were towel bars placed above the toilets? 15. For the price, no ceiling fans? This is Texas! 16. When one exits a vehicle in the driveway, he/she steps right onto grass. 17. Drafty windows. 18. During rainfall, I have TWO waterfalls at my entryway. ... More

I closed on my new home on October 28, and I have yet to enjoy it. For a new construction, the number and severity of issues is absolutely unbelievable. The water heater has failed twice since closing. Because of this, my family and I have had to pay out of pocket to stay in a hotel for nearly two weeks, while waiting for repairs. I am now scheduled for a technician to come out on Friday, which will make it a full two weeks without hot water. No new homeowner—especially in a brand-new home—should ever experience this. Getting help has been extremely difficult. I had to chase the warranty department for responses and ultimately involve PWSC mediation just to receive assistance and proper communication with Pulte. During renovations, we discovered a bottle containing urine sealed behind the drywall, something I never imagined finding in a new home. We also found moldy, rotten lumber under the stairs. These issues were not visible during walkthroughs and were only discovered because we were able to get behind the drywall and see the actual workmanship. This has completely destroyed any sense of trust. If this is what was found where we could see, it raises serious concerns about what else may be hidden behind the walls. I am deeply concerned about my family’s health and safety, including the risk of breathing in mold and mildew circulating through the home. There are also electrical issues—every time I vacuum, the lights flicker, which strongly suggests faulty wiring and substandard construction. Overall, this home feels rushed and poorly built, with little regard for quality or safety. I was informed this was the construction manager’s last home before leaving for another company, and unfortunately, it shows. Based on my experience, I would strongly advise others not to purchase a home with Pulte. A new construction should provide peace of mind—not hotel bills, health concerns, and constant battles just to get basic living conditions restored. ... More