Pulte Homes Reviews

It’s been 1 month since closing but still having issues. Raised multiple Service request but response is very slow.Have to follow up multiple times with the warranty guy Russell to send someone to care of the request. Even many other house owners are having warrranty issues. Some request is pending for 2 months. It’s new construction, so ideally we should not be having many issues in first place. Paid more than asking price, but now I feel it’s not worth.

Lot of issues inside and outside

Pulte was able to build the home in time but the workmanship and the finishings are below par including the overall models and layouts needs a lot of work to be done.

We were initially very excited to work with Pulte to build our home, but quickly saw that what matters most is not customer satisfaction, but the bottom line for Pulte. I understand that Pulte a business and profits are a part of that, but as the build progressed I was shocked by consistently shoddy workmanship. For example, we had multiple crooked walls that weren’t fixed on their own even though they were visibly crooked. We had to insist they be fixed. Some contractors used were dishonest about mistakes they made that had to be fixed later, and the contractors were trusted over us by Pulte despite us having photo evidence of the issues. Issues in our flooring that were bright up early on (gaps in the wood that weren’t filled, which we can feel through the padding and carpet now) and gaps in the wall that we were assured would be fixed properly were not and have affected the aesthetics and comfort of our home. They tried to rush our closing even though the house was not ready. The finishes that needed to be fixed before we would agree to close were thrown together and poorly done. No house is perfect, but I was genuinely surprised by the poor quality of work overall. When friends ask for my advice on building a home, I will not recommend Pulte based on our experience, especially given the expense. ... More

I bought a model. I realize my home was not under warranty or that they werent going to do anything major to fix issues. However, even something basic- for example, as you go up the stairs, there is a big chunk out of the wall. How hard would it have been to fix it? Our fireplace doesn't work. A simple visit from the super would probably take care of it but no one would respond. Very disappointing. The toilet flushes can be heard downstairs like someone is hitting a sledgehammer. The sales office reps were great. That's why they get a better rating.

Very poor service and everything is delayed. Even after closing the house for 30 days there are still things that need to be installed in home.

Buying experience was ok at the start but closer to the end trying to figure out closing was a bit messy. Responsiveness to issue at final walk thru and days after closing is lacking. Still waiting on stuff/answers weeks later. I get that they are busy and have other home owners but if you say you will do something do it.

Make sure you get what you paid for.

Had issues across the board from beginning to end!

The quality checks for this home were inconsistent and often not there. The servicing once closed leaves to be desired as well.

It is not a quality builder

Now that we are in our home we see a major lack of attention to detail. Paint on flooring, trim and carpet. Adhesive in various places on flooring. Vinyl floor has an obvious slit that just had glue applied over that area. Caulk drips that won’t come off. Water damaged door. There is a lack of care for the new finishes in our home. A response to theses issues has been non existent so far.

We expected much better quality form this builder for the cost of the home. Home was not cleaned at time of closing to move in ready.

Our first Pulte home purchased in 2014, was an impeccable experience with John S. and Gina M. I wish I could say the same for this purchase. Working with Kristie G. we needed to correct her clerical errors. Alex A., field manager, seemingly turned a blind eye to a myriad of issues: hot and cold water in master bath switched causing almost a scalding experience, over a dozen electrical outlets which were installed faultily, one particularly over the guest bathroom sink which came out of the wall, sloppy stucco work which needed correction, broken pavers and scraps used to "finish" the driveway, uneven flooring causing our refrigerator to lean forward, a sloppy floor installation looking nothing like the model photos we saw regarding pattern, cracked grouting in kitchen and guest bath, sloppily finished vertical wall grout in guest bath, unlevel flooring in our entranceway, sloppy exterior paint around rear windows, incorrectly measured gourmet kitchen cabinets, sloppily finished sidewalk, a two inch hole in the center of the garage floor near entrance allowing anything to crawl under it, gutters in one spot that were not attached nor finished off, no heat with the HVAC system, second quality kitchen faucet (three different colors of brushed nickel), and a loose water faucet in guest shower. It is my feeling that a significant amount of the tradespeople fell under an umbrella license instead of being licensed, skilled and experienced themselves. This was pointed out by one of the tradespeople who later came to begin corrections. The upsetting aspect, being elderly with health issues, is that we have had to allow so many workers into our home during a pandemic to correct what needed to be done correctly before closing. We tentatively face having to have our kitchen floor cement grinded down with the resulting dust, harmful to inhale, and the potential damage it can cause to our possessions and furniture. In addition, our time has been severely encroached upon as a result. We are disappointed almost to the point of heartbroken. We are hoping that Pulte keeps their word in correcting these unnecessary situations which could have been easily avoided with some care on the part of the field manager. On a more positive note, our pool, constructed by Aragon, is perfection. Also, our immediate contact person, Chris T., in rectifying the construction and finish issues, has been attentive and helpful. We thank him for his expertise. I would seriously reconsider using Pulte again if in the future we choose to build another home. ... More

Pulte should allow 3rd party pre drywall inspection as part of their process to be confident on the build quality. Final Inspection quality should be improved. Warranty issue response time should be improved. Overall home finish is good.

I would not have closed on this house until ALL items were fixed. We have been in this house now for over a month and there are still many issues left unresolved.

Irrespective of the issues, there was delay by a month, then after purchase, the builder did not keep it up. One month touch and finish, we expected that builder come and finish but instead just they dropped off the paints. I complained that the garage remote openers were not working and none of the guys have come and changed it.

We have been in the house for two months now and no one has come to fix the 15 issues we have sent to home warranty

Quality of work is poor and rushed and sloppy

They rushed to close, several things weren’t done correctly. Mainly poor finishes, now we have to wait for them to come back and address issues 2 months after closing on the house.

i have a list if issues has not completed and I am still waiting to be completed , and I have reported a couple of bad quality materials

We have a breaker that shuts off from doing laundry in a standard washer / dryer. Electrician came out and said nothing I can do ? WHAT ?? Broken roof tiles , no response, holes in block walls, no response yet, a couple other minor issues, no response yet. You spend over 700,000$ you expect the builder to respond quickly on issues on your brand new home.

Matt, the sales associate and project manager, Tim, (for the most part) were exceptional to work with. The contractors, not so, and should be held responsible for their poor, sloppy workmanship. There are many items that have to be addressed by Customer Care: most of the door edges were not sanded properly and are rough and sharp, cracks in ceiling spackle, broken window pane, broken window lock. In regards to our upgraded kitchen: chips in quartz counter top, damaged cabinet doors that need replacement, improper alignment of cabinet doors, shelf supports left out. In our upgraded Laundry Room: Cabinet doors are scratched and need to be replaced. In the Master Shower: cracked floor tile and corner shelf, grout fell out around shower base while showering. The list goes on. Our upgraded hardwood floors still needs to have the saddle replaced between the laundry room and garage entry foyer. It does not match the upgraded flooring. We were told the white garage door is temporary and will be replaced as they ran out of the beige garage doors. A garage door needed to be on for the closing. Yet across the street where they are finishing up on construction, their doors are beige. We want the correct color garage door like everyone else in the community, the beige colored one. All the trim outside the front door needs to be filled in and painted. It was never completed before the closing. We haven't even gotten to the second floor to address any issues as we are still settling in on the first floor living area. These units were rushed to completion to meet sales goals. After you move in the last thing you need is to be disrupted by workmen who have to correct other contractors poor workmanship. Paying this much money for a home, we expect it to be properly built and without so many issues after closing. We know there can be issues with a new construction, but many of these issues should have been addressed before closing. The project manager should have done a final inspection without us before the closing and addressed many of the issues that could been clearly seen. That did not happen. We had about an hour to inspect the house before we closed as the house was still being worked on. No new homeowner should have to be faced with so many issues and then getting them addressed. In closing, we are very disappointed at they way we found the house after the closing. We were assured the house would be cleaned as well as the windows, not so. Our hope that is all the issues especially on all the upgrades we paid for will be completed and corrected in a timely manner and don't have to keep sending emails and texts to Rick Semple to line up the cabinet team, the floor team, the tile team, the plumber, etc. to get the issues fixed. Today, the handymen are here working on some of the issues that they can correct. Heating and AC people are also coming as the house is very cold downstairs and very hot upstairs. Cannot use the powder room as it is so cold in there. Rick needs to set up the contractors to correct so many of the issues that the handymen said they cannot do. They are doing a good job today on what they are correcting. As I explained to Rick, I am having major surgery at the beginning of February and need to have as much corrected before then. We hope you will respond to this review. We cannot write a great review at this time but will write another one when all issues have been corrected. Anyone at Pulte would be very upset if this were their new home! ... More

Cheap quality construction, had a sink leak immediately noticed after closing, when asked to be fixed under warranty, I was told to wait for 11 month walk through. I lost the trust in the warranty and overall Pulte.

Selected items were being discontinued before we even got started on the build and I highly recommend you read and verify everything! Two of our design selections were noted correctly but put on the change order incorrectly and once you initial the charge order you’re stuck with it whether you like it or not.