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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15982 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Slow responsive time for fixing the issue
- Chung C.
- Verified HomeBuyer
- April 15, 2021
- Hayward, CA
I have reported several major problems since I moved-in in early march2021. Up to now, the shower room still not usable due to very low water pressure, the water leaking problem on all sinks still has no one to fix. No updated at all about the estimate fixing time. Most of the windows are still very dirty outside which is I don't know how to clean, or if it is my responsibility to clean them all by myself.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Pulte Homes - They did a great job especially water tank less and garage key
- Gilbarr L.
- Verified HomeBuyer
- April 15, 2021
- Brentwood, CA
They did a great job especially water tank less and garage key key less it make life easier and also solar systems
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - There was an incredible amount of trash left in our yard that
- Anonymous
- Verified HomeBuyer
- April 15, 2021
- La Grange, KY
There was an incredible amount of trash left in our yard that was simply buried. We love our home, but I would not classify it as “high quality” craftsmanship.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Great Construction Supervisor
- Ross K.
- Verified HomeBuyer
- April 15, 2021
- San Antonio, TX
We absolutely love our construction supervisor, Carlos. He was so personable and always very understanding. Although, the crews that Pulte decides to hire for drywall, texture, painting and especially Landscaping are crap! Having no construction experience, I feel like I could’ve done a better job! The landscape company that was hired for our neighborhood does the BARE MINIMUM!! They DO NOT roll out the ground before lying down the sod. We did not have any dirt in some areas and even had areas full of mulch under patches of sod. Since the ground wasn’t rolled out, we’re having drainage issues ...
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 4
Pulte Homes - Would recommend Pulte to all family and friends
- Justin I.
- Verified HomeBuyer
- April 15, 2021
- Wesley Chapel, FL
Would recommend Pulte to all family and friends
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Site Manager Horrible
- Anonymous
- Verified HomeBuyer
- April 15, 2021
- Buckeye, AZ
Site manager didn’t provide any photos of the house during the build process. Was “extra” helpful when we signed for the house because of a survey. Gave him a bad survey, so he quit taking our calls, emails, and text messages. If it wasn’t for the site manager, I would rate Pulte much, much higher!
Pulte Homes responded:
We are extremely disappointed to hear that your site manager tarnished your experience. We would like to discuss this situation with you so we can address it internally. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. ^AH
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
Building process
- Francis L.
- Verified HomeBuyer
- April 15, 2021
- Indian Land, SC
Great site construction manager 5 stars...the rest of the process was not satisfactory which brings down the overall experience to basically 2.5 stars
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Pulte Homes - Everyone was very helpful starting from Graham that helped with
- May H.
- Verified HomeBuyer
- April 15, 2021
- Myrtle Beach, SC
Everyone was very helpful starting from Graham that helped with picking everything the way i want and the efficiency of Rayan with the building process and the mortgage team derek and the whole team
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very Poor Building Experience
- Swati P.
- Verified HomeBuyer
- April 15, 2021
- Lake Orion, MI
We recently purchased a home at the Bald Mountain community in Michigan. This is our second home that we were building so we had past experiences to compare. (1) The quality of workmanship has been horrible - architecturally and aesthetically. (2) The clarity on timelines was poorly managed - something that I had expected to be a well oiled machine given the quantity of homes that Pulte builds. (3) The quality of the home does not show for the amount that we paid.
Pulte Homes responded:
We are very disappointed to hear that you are unhappy with the quality of your home and had an overall negative build experience. We would like to look into this situation so we can address it accordingly. In order for us to do so, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Pulte Homes - The super was great, the quality was good for single family housing,
- Dimitrios M.
- Verified HomeBuyer
- April 15, 2021
- Las Vegas, NV
The super was great, the quality was good for single family housing, the upgrades and pricing was predatory to say the least.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Easy Process and effective communication
- Rimsha K.
- Verified HomeBuyer
- April 15, 2021
- Katy, TX
The Pulte group has been readily available since the beginning to help start the process and purchase a home smoothly. I was pleased to know I can reach the agent so easily for any questions on the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Had a wonderful experience!
- Megan T.
- Verified HomeBuyer
- April 15, 2021
- Katy, TX
Had a wonderful experience! Will always recommend Pulte!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - a beautiful home with quality workmanship
- Adam G.
- Verified HomeBuyer
- April 15, 2021
- Estero, FL
a beautiful home with quality workmanship
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Their willingness to help at every step of the home buying process.
- Michael H.
- Verified HomeBuyer
- April 15, 2021
- McKinney, TX
I'm so happy with my Home purchase and the Pulte team. I used Pulte mortgage and Pulte Insurance. Everyone at Pulte was very helpful and available to answer any questions I had. Kudos and thanks to the Pulte team. 5 stars*****
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
poor workmanship
- Gary S.
- Verified HomeBuyer
- April 15, 2021
- Buckeye, AZ
more time and care needed in finish work
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 2
It Doesn’t Matter To You!
- James K.
- Verified HomeBuyer
- April 15, 2021
- Houston, TX
I filled one of these out in great detail and no one responded so please stop sending these because they obviously don’t matter and no one cares.
Pulte Homes responded:
We are so very sorry to hear that our team has not been attentive to your concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Professional and organized home buying process with Pulte Homes
- Michelle W.
- Verified HomeBuyer
- April 15, 2021
- Estero, FL
We were very happy with our selection of Pulte Homes for our new build at The Place at Corkscrew. The entire team was very organized and knowledgeable and we felt like they were truly invested in our project. When comparing other options, Pulte offered many options that other builders didn't. We would highly recommend Pulte to anyone building a new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Pulte Homes - reliability and responsibility with delivery time
- Andri C.
- Verified HomeBuyer
- April 15, 2021
- Saint Cloud, FL
reliability and responsibility with delivery time
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Great job it was a pleasure using your services .
- Franklin S.
- Verified HomeBuyer
- April 15, 2021
- Saint Cloud, FL
Great job it was a pleasure using your services .
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Pulte Homes - Very friendly team to work with
- Quincy S.
- Verified HomeBuyer
- April 15, 2021
- Pickerington, OH
Very friendly team to work with
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - Please pay attention to cosmetic issues on the home .
- Nisarg S.
- Verified HomeBuyer
- April 15, 2021
- Phoenix, AZ
Please pay attention to cosmetic issues on the home .
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Pulte Homes - Great experience overall with Pulte!
- Nathan P.
- Verified HomeBuyer
- April 15, 2021
- Houston, TX
Great experience overall with Pulte!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Nice unique homes with smart features
- Hakam A.
- Verified HomeBuyer
- April 12, 2021
- McKinney, TX
Nice unique homes with smart features
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Terrible experience!
- Kaitlin P.
- Verified HomeBuyer
- April 12, 2021
- Calabash, NC
We are so frustrated with Pulte. We have leaking doors, an upgraded electrical package that was installed incorrectly, missing fixtures, a beautiful but faulty sliding glass door that needs repair, sticky paint, a leaking shower and the list goes on and on. Communication is terrible. I receive work orders for things to be repaired and then no one shows up. None of these issues have been addressed and we have been in the house for over a month. If you buy from Pulte be prepared for a long list of issues and top dollar for shotty work. It’s no wonder they have pending lawsuits.
Pulte Homes responded:
We are so disappointed to hear that you have unresolved concerns with your home and are having a hard time getting them addressed. We would like to help escalate these concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Engaged and Involved - Like Family
- Laura B.
- Verified HomeBuyer
- April 12, 2021
- Canoga Park, CA
I experienced an issue after I moved in and the field managers (Tim and Javier) both assisted me with the process to get the issue remedied. I had gone through warranty but both personally came to my door to inspect and deeply apologize for any trouble. Javier and Tim would also drop by to check in on the process as well as text me to see if everything was OK. At times, while I walking my dogs, I would bump into them and, like family, they would always say hello and ask if all is well. I feel well taken care and much enjoying my beautiful amazing home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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