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Pulte Homes

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 12740 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 3.9 out of 5 stars in All Areas

12740 Reviews in All Areas

Star Rating Breakdown

5 ★ 6051

4 ★ 2567

3 ★ 1900

2 ★ 1134

1 ★ 1088

Ratings by Category

Overall 3.9

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

Absolutely Pathetic

  • Amanda H.
  • Verified HomeBuyer
  • August 06, 2025
  • Flowery Branch, GA

What I would tell prospective homebuyers would be to run far and fast away from Pulte homes! This is my 3rd Pulte home and it will be my last. The quality of the work in the house is abysmal! There is basically zero responsiveness to issues. If there is any sort of followup it’s only when asked multiple times and then the work still doesn’t get completed. The finishes are sloppy and careless and if I couid go back in time knowing what I know now I would never have purchased this home.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear that your experience has not met your expectations, especially regarding communication and issue resolution. This is not the standard we strive for, and we sincerely apologize for any frustration this has caused. We'd like the opportunity to work towards a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Construction Management team is completely incompetent

  • Justin M.
  • Verified HomeBuyer
  • August 06, 2025
  • Peoria, AZ

Practically every wall in the home is crooked and/or out of plumb, the tile floor we paid nearly $30k to “upgrade” is laid so poorly that it has to be completely torn out and redone, the framing is so out of square in the garage that the garage door hangs off the slab by inches, windows damaged, paint drips and overspray everywhere, garage insulation and office sound deadening options we paid nearly $10k extra for simply weren’t installed, the cabinets are damaged and misaligned, windows are damaged, door trim is beat up and damaged, lights installed a foot off-center in the bathroom, the ...

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're truly sorry to learn about the concerns you've been experiencing in your home, as this is not the standard we aim to uphold. We’d like the opportunity to learn more about the concerns you've raised, from construction quality to missing or incorrect installations and utility miscommunication. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very Poor experience

  • Raj S.
  • Verified HomeBuyer
  • July 28, 2025
  • Mundelein, IL

I reached out multiple times regarding various issues, but received no response or timely resolution. Additionally, the pricing is significantly higher compared to other builders in the Mundelein area. Unfortunately, despite the premium cost, the quality of work—especially in areas like flooring and plumbing—has been disappointing.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the lack of response and the concerns you've experienced with quality and value. That said, we'd like to make leadership aware of your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Low quality

  • Anonymous
  • Verified HomeBuyer
  • July 24, 2025
  • Plainfield, IN

Very very bad experience

Pulte Homes responded:
Thank you for taking the time to provide feedback. We're truly sorry to hear that your experience did not meet your expectations. Your feedback will be shared with our team, and if you're open to it, please reach out to us directly so we can better understand your concerns and work toward a resolution. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Very Bad

  • Van P.
  • Verified HomeBuyer
  • July 24, 2025
  • Souderton, PA

Very Bad no one cares about the quality

Pulte Homes responded:
Thank you for taking the time to provide feedback. We're truly sorry to hear that your experience did not meet your expectations. Your feedback will be shared with our team, and if you're open to it, please reach out to us directly so we can better understand your concerns and work toward a resolution. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Mohammad

  • Mohammad N.
  • Verified HomeBuyer
  • July 23, 2025
  • Manteca, CA

I hahve problems from the beginng no body took care of it

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear that your concerns haven’t been properly addressed. We’d appreciate the opportunity to assist and help make things right, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Water, water everywhere.

  • David Jon A.
  • Verified HomeBuyer
  • July 23, 2025
  • Leesburg, VA

We have water leaking from our bathroom into our main floor, we have a sink hole in our front yard due to a suspected sewage leak, we have water coming through or basement ceiling from the HVAC system, we have water damage in our family room from a roof leak and this is just the water problems. We have electrical problems, smarthome system that was wired incorrectly, and subfloor8ng issues.

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear about the concerns you've been experiencing in your new home. Multiple water leaks, electrical problems, and subflooring and smart home system defects are completely unacceptable in a new home. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

HORRIBLE QUALITY AND DENIES WARRANTY CLAIMS

  • Fen L.
  • Verified HomeBuyer
  • July 22, 2025
  • Rockville, MD

I purchased a brand new home from Pulte in April 2025. Just two months later, the inner pane of our double-glazed sliding glass door spontaneously shattered—with absolutely no sign of impact, misuse, or damage to the exterior pane. This is a textbook example of a stress fracture or material defect, which is supposed to be covered under Pulte’s 1-year limited warranty (per their own performance standards under section 10.5 for cracked windows and stress cracks). A properly manufactured and well installed door SHOULD NOT spontaneously crack within 2 months. It’s the right door that is fixed ...

Pulte Homes responded:
Thank you for sharing your experience. We’re truly sorry for the frustration and lack of resolution you've encountered. A spontaneous crack in a fixed, double-glazed door so soon after move-in is understandably concerning and should be thoroughly evaluated. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buyer beware: Does not build to code or honor warranty

  • Anton S.
  • Verified HomeBuyer
  • July 18, 2025
  • Dawsonville, GA

Have mold after 1 month in basement as it was never built properly. Flag at inspection and during build, was never resolved although promised it would be. Warranty denied for “underground spring” - you are not allowed to build on underground springs and nobody checked or proved that. They just dont want to honor their warranty for poor not up to code build.

Pulte Homes responded:
Thank you for taking the time to share your feedback and for bringing this to our attention. We’re truly sorry to hear about the mold issue and the unresolved concerns flagged during construction and inspection. It’s unacceptable for a new home to face such serious problems so soon after move-in, especially when assurances were made. That said, we'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Would not recommend

  • Anonymous
  • Verified HomeBuyer
  • July 17, 2025
  • Columbia Station, OH

The sales rep, mortgage process and final product all missed the mark for me. Expectations were set too high and the team failed to meet them at every step. The sales rep provided information that was misleading, the mortgage team provided quotes/offers that any other bank could easily beat (even though you are led to believe Pulte will beat any offer). And the final product is far from perfect (which for being a new construction, I expected it to be perfect). But there are knicks in the walls, the outlets are difficult to use, the screens are loose, the driveway is cracked, etc. I ...

Pulte Homes responded:
Thank you for sharing your honest feedback. We’re truly sorry to hear that your experience, from sales to mortgage to the final home, fell short of expectations. You deserved clear communication, competitive financing, and a well-finished home, and it’s clear we did not deliver on those promises. Your concerns about quality and misleading information are being taken seriously and will be shared with our internal teams. Thank you again. ^KH

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Do business with Pulte was a miserable experience

  • Allen J.
  • Verified HomeBuyer
  • July 17, 2025
  • Johns Island, SC

Buying a home should be an exciting and rewarding experience—but building with Pulte was, without question, the worst of the four new homes we’ve purchased. From the very beginning, we were never treated as valued customers. Pulte made it clear that we were nothing more than a nuisance—something they had to deal with, not serve. Every request we made was met with indifference and a dismissive attitude. There was no accountability, no urgency, and certainly no genuine customer care. It was a constant battle to get basic answers and support—things that should be standard when you’re making ...

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re truly sorry to hear how disappointing and frustrating this process has been. Your concerns about communication, accountability, and the mortgage process are serious and will be shared with our leadership teams for review. If you’re open to further discussion, please don’t hesitate to reach out to us customersupport@pultegroup.com so we can better understand and address your concerns. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Fire everyone and start ove

  • Jerry A.
  • Verified HomeBuyer
  • July 17, 2025
  • Spicewood, TX

Worst experience I have ever had buying anything.

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear that your experience has been so disappointing. This is not the standard we strive to deliver, and we regret that we’ve fallen short. Your feedback will be shared with our team, and if there’s anything further we can do, please don’t hesitate to reach out. Thank you again. ^KH

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

Worst home built ever

  • Keisy F.
  • Verified HomeBuyer
  • July 17, 2025
  • Zephyrhills, FL

This is the worst craftsmanship I ever seen, from the walls, floors, Ctop, cabinets and much more. I closed around 5/12 and I still have issues with my cabinets not being completed. Also Workers using my electricity and water, like there’s no supervision for them so they do as pleased. I would never recommend this builder to anyone. Worst experience ever!!!

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're truly sorry to hear how disappointing and frustrating it has been. The issues you described, including incomplete work, poor craftsmanship, and lack of job site oversight, are completely unacceptable. We take your concerns seriously and will escalate them to the appropriate teams for review and follow-up. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Do not work with Pulte

  • Michael M.
  • Verified HomeBuyer
  • July 17, 2025
  • NAPLES, FL

Pulte was reactive rather than proactive regarding problems. Pulte contracts with Arqai for smart homes, and Arqai is not a good company. When I reached out to Pulte to address concerns, there was no respone. Crickets. I would never buy from Pulte again.

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re sorry to hear that your experience was marked by delayed responses and unresolved concerns, especially regarding the smart home system. Your feedback about Arqai and our lack of follow-up is concerning and will be shared with our team for review. Thank you again. ^KH

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Worst customer experience

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2025
  • Bolingbrook, IL

Don’t buy. The construction and sales team are not sharing correct information and the warranty says 11 months but they deny to fix it.

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're truly sorry to hear about your experience with our teams. We'd appreciate the opportunity to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Ballah

  • James K.
  • Verified HomeBuyer
  • July 16, 2025
  • Plainfield, IN

Never buy a home with this company PULTE They stole my money $60.000 bor a unfinished basement I paid for the highest pad that goes under the carpet came to find out it was the lowest pad And they had to change it Since I moved in the brand new house it has been a nightmare Problem after problems

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re deeply sorry to hear about your experience. The issues you’ve described, including being charged for upgrades that weren’t delivered and facing repeated problems after moving into a brand-new home, are unacceptable. We'd like the opportunity to learn more about your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

I wish I wouldn't have purchased...

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2025
  • LAS VEGAS, NV

I regret purchasing a home from Pulte. From day one, the experience has been overwhelmingly disappointing. Despite the builder's one-year warranty, I did not anticipate encountering so many major issues — it has been truly mind-boggling. We're not talking about minor cosmetic concerns, but serious construction and functionality problems that should never occur in a new home. The response time from Pulte is slow, and when service is finally scheduled, problems are rarely resolved in a single visit. Multiple trips are often required for the same issue, wasting time and causing ongoing ...

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how deeply disappointed and frustrated you’ve felt throughout this process. The types of issues you’ve described, particularly serious construction and functionality concerns combined with delayed, inefficient service, are unacceptable. That said, we would like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Totally Bad

  • Ahmet O.
  • Verified HomeBuyer
  • July 16, 2025
  • Apex, NC

Based on my experience I can say only ….

Pulte Homes responded:
Thank you for taking the time to share your experience. We're truly sorry to hear that your experience did not meet your expectations. If there's anything we can do to help better your experience, please let us know! ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Still have the same issues

  • Daniel Luis G.
  • Verified HomeBuyer
  • July 16, 2025
  • Davenport, FL

I have called multiple times to fix the sink. Because it has a leak. They have came twice to fix it and the same leak still continues. I also called for chipped tiles, no one has called me back. Almost as if I never called. The ac has some kind of shortage in one room, where the ac doesn’t hit the same as the entire house. When I first moved no ac was hitting that room, someone came to fix it, and they got the ac to get to the room but it’s not as strong as the rest of the house. Pulte homes are not cheap homes I would expect better quality of work and better treatment.

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you’ve faced. You should never have to chase down responses or feel overlooked, and we’re sorry that’s been the case. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lots of promise, poor delivery

  • Eyitemi F.
  • Verified HomeBuyer
  • July 16, 2025
  • Ashburn, VA

Pulte does a rush job. Everything from the installation of the doors to the paint job to the construction of the walls was clearly done in a haphazard fashion showing a lack of care. Even the toilet they installed had a crack in the basin. Whenever an issue arises, I have to play email and telephone tag to get any kind of response. And then, there’s a lot of gaslighting about whether or not the issue I present is truly a problem. Don’t buy Pulte.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re truly sorry to hear that your home did not meet your expectations and that you've encountered frustrations both with the quality of construction and the follow-up process. We would like to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

STAY AWAY

  • Juan M.
  • Verified HomeBuyer
  • July 15, 2025
  • Lake Zurich, IL

I would never do this again

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. If there's anything we can do to help, please don't hesitate to let us know. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad Quality

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2025
  • Fairfax, VA

Build quality is really bad. Customer Care personnel is not effective in terms of responding.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We sincerely regret to hear that you are unhappy with the quality of your new home. We apologize for the lack of communication from our customer care team and would like to escalate your concerns to leadership. It would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buyer

  • Anonymous
  • Verified HomeBuyer
  • June 11, 2025
  • Boyds, MD

Absolutely HORRIBLE workmanship. Building the house was a nightmare, my floor plan was messed up multiple times, my items that were installed were incorrect multiple times, the paint is cheap, the walls were not all the way sanded down, the work looks cheap and there are multiple things that still need to be fixed including the leaking pipes. Would love to share pictures if you give me a link to upload. Not worth the 1.2 million dollars and would not recommend to anyone I know.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear that you are unhappy with your new home. We understand how frustrating it must be to face repeated errors, unfinished work, and ongoing repairs, especially in a home of this value. We would like to escalate your concerns to leadership and give you the opportunity to share your photos, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible experience

  • Anonymous
  • Verified HomeBuyer
  • June 11, 2025
  • Sanford, FL

Last minute change in closing costs to offering incentives to investors at 5.75 but making the investors that trusted the brand to pay for points at 6.5-6.75 rate is insane. Lost my trust in pulte . Never felt stressed in buying a home with any other builder like how I felt on this home. Prices do go up and down but if an incentive of interest rate1% less than what you offer to new investors to investors who have not closed, ethically what you did by not matching the rates is absolutely wrong

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the changes in closing costs and interest rate incentives led to such frustration and a loss of trust — especially during what should be an exciting time. We would like to escalate this to leadership and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Never

  • Anonymous
  • Verified HomeBuyer
  • June 11, 2025
  • Westlake, OH

Not meeting any expectations. When you ask them about providing quality of work they will mention that these are not customized home we are production builders. Not recommended

Pulte Homes responded:
Thank you for taking the time to provide your feedback for us. We're truly sorry to hear that your experience did not meet your expectations. We would like the opportunity to learn more about your experience and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

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