Pulte Homes Reviews

This is mine third time buying a home and by far was the worst experience as far as quality of work

The one year process was very long due but I understood due to inflation. However we got our keys and the foremen guys Tracey and the trainer were pushing us to sign that they took care of things that weren't complete. Tracey brought me the wrong keys to my home, I did not feel comfortable I was scared ppl still had access to my home. I move in and since walk through I felt it was extremely hot downstairs but Tracey and the trainer said "oh it's fine blah blah blah" and turned out the day we move in I noticed the air was definitely not working downstairs. How do "experienced men" not know if an a/c is working on not when I know nothing about construction and know when something is obviously not working. They made me sign the documents with lots of half butt things done. Broken cabinets, disgusting tiles, broken vent fan in the bathroom, cracked ceiling, all my doors are all ruined due to these careless workers painting the doors and closing them now the paint is falling off and it made my doors look all ugly. It is embarrassing to show my home to friends and family with a bad job done. Now let's talk about the person we have to go to about reporting things, she is calling me crazy and making me feel like I am crazy when we waited a whole year for this home and above all We paid thousands of dollars for a home that is supposed to be"new". ... More

The sales team did their part and got me everything I wanted in the new home, but that’s where the positive experience ended. After closing expect little support, your loan to be sold, and for them to pull your credit again. My loan was transferred to M&T within two month and when Pulte no longer serviced my loan they pulled my credit again. When I asked them about it, they said it was for an audit and I gave them the authorization during closing. This was a lie. They could not provide proof of the document that authorized the pull and after three weeks, no one has an idea who or why it was pulled. My credit took a significant hit because of this and I’m furious because the credit bureau won’t lift it. ... More

Extremely disappointed in the quality of product and workmanship in my home. For the price I paid, the lack of care and concern by Pulte's subcontractors is very disturbing. I was told there are 2 walk-throughs completed by Pulte prior to my final walk-through. There was absolutely NO way this was done in my home. And if so, then I guess shoddy workmanship is acceptable within your corporation. There are issues that I addressed long before closing that were not addressed and still haven't been addressed. I've been in my home now for close to 2 months. Pulte's motto appears to be 'pass the buck'. I can honestly say, I would not recommend Pulte to anyone. ... More

We were sold a walkout basement option on our home at the Cottages. We cannot walkout on our lot as it slopes on a 45 degree angle. A flat patio is not workable without a retaining wall. This $20k option was sold to us with no one reviewing the plot plan or explaining the lot grade issue. Why would a builder sell a walkout basement that you cannot walk out on to? The grading was completed one day prior to close, and we were expressed our outrage to the construction manager- We are in a holding pattern with the VP Tim to see if we can get some resolution to the issue. Other that this critical expensive issue, we have 30 items that remain on our punch list, one month after close. everything from the wrong front door, missing shelves in the linen closet, gouges in the bathtub from workmen's tools, vanity lights not centered over the sinks, sawdust in the kitchen cabinets, extra hose bib not located where we identified, patio light at eye level, soft close cabinet that does not soft close, cracked cement in front, dead plants one month after close....I cannot go through them all but you get the idea. General sloppiness on the side of the sales person, Corey - just dropped the ball on the options ordered, and paid for- while we wait for delivery and corrections. Construction manager Ryan is doing clean up on some issues where he can, but also manages 60 other projects. We appreciate the effort of the VP Tim in helping us and hearing our issues- but on a $600k house you would not expect such ineptitude....I dont know how we could be more flexible in taking substitute appliances and closing on a home with so many issues. There is absolutely " no white glove policy" with our experience. Not even a grey glove. If prices this high can be charged- the product delivered sure isn't equivalent. Awaiting a followup call from Pulte customer care to share our experience with them. But have reviewed with VP Tim in detail with photos. ... More

I would not close until all work is done The cleanliness leaves much to be desired. Floors have everything from glue to hardened masonry bits and stains that cannot be removed,

Pulte Homes does not do what they say they will. Sales Staff (Mark) is dishonest and not transparent about lot release dates, pricing or timelines. The Construction Staff (Robbie) deflects and places the blame on the sub-contractors. Which is silly considering Pulte Homes is ultimately responsible and pays the sub-contractors. They have not been responsive to the 12 month warranty items. Customer Care Team (Mariah) does not respond to service requests. If you have any other option choose them. You will not get what you pay for from Pulte Homes and their customer service is atrocious.

Poor quality of construction and builder doesn’t respond for reported issues.

Stay on top of your superintendent. They throw these houses up quickly and do NOT pay attention to quality. I had multiple walls that were not square and are still being fixed two months after we moved in. Once you sign and move in you are not a priority.

If all sales people at Pulte are anything like the one we had to deal with, we would have never signed the contract. Our sales person is only interested in getting that initial contract and then disappears blaming everyone else at Pulte for any delays/inconveniences that arise (even the ones he created).

Expected much more from Pulte, especially after our second home that was built by them. Quality of materials and build was really disappointing and even more so was the rush to try and complete major issues before closing. Were also promised that major items still pending would be finished within days after closing. Should have trusted my instinct because it is going on 2 months and still no resolutions and we have to be the one constantly pursuing the so called warranty manager to get answers and only to receive attitude and no control over any subs.

Our first newly built home where we hoped to be able to relax and retire has been a nightmare. We closed and moved in a little over a month ago and have had repairs done nearly every week for missing grout and caulk in the bathrooms, broken cabinet doors and door locks that don't work. Repairs can take hours for something that should take half the time. We are still waiting for a fix to be able to use a shower since there is an actual hole in tile. We also moved in to a broken oven (still waiting to find out if it was broken in transit or during install and we can't activate a warranty until that is answered). Responses can take weeks and if we had this to do over again we would pass. ... More

Visit the sites and see for yourself.

Quality of Final product is not good. They rushed the house and forgot to put time into details and finishes

Quality control is an issues as there was very little oversight of the contractors that did the work. We had to point out major issues that needed addressed that Pulte blatantly missed. On the positive side house designs where nice and the design team was helpful.

First the walls are so thin that you can hear any conversation from one room to the other with the doors closed. Second, the finishing touches are simply the worst. Third, a large amount of things have to be redone, it never ends. After living at the house for some time now things are still trying to be corrected.

I understand in this economic climate there's a lot of "hurry up and wait" with subcontractors. A week before close you look at the house and think certainly it won't be ready. They then rush to close because they have to meet their month-end quotas. Two days before close we do a walkthrough ("Build Quality Celebration") and point out a lot of cosmetic, attention to detail issues. You then don't get another opportunity to inspect the house. I close and it turns out a number of walk-through items weren't completed, such as a missing outlet cover, trash in the garage, trim separating from the wall and doors not flush. After a week of no response after requesting "Customer Service," the initial response is these should have been addressed at walk-through, anything post-close is a "maintenance issue" and "wait a year for the house to settle." In addition to missed walk-through items, almost immediately I start discovering stuff like a wall of outlets not working (wiring issue), two doors not flush and lifting off their hinges, and a bathroom drawer collapsed because the back of the track was never secured to the cabinet. I'm told those aren't structural. But minor things really make you start to question major things. They blame the subs, say they use the same subs as other builders, say this is common to all new homes...yet these are all things that would have been caught if their construction supervisor had come in after the subs and inspected the work. It makes you question what quality assurance processes are in place. The starting place never seems to be resolution but the knee-jerk reaction seems to consistently be to throw the contract legalese back at you...which is effort that would be better directed in addressing the issue. I'm not "dissatisfied" but they also make it easy to not love them. ... More

Quality is not great for the price . Need to work on quality and pricing . We found lot of issues and after sales they never look back to solve the issues.

After my family and I moved into our home, we noticed a long list of issues including a huge leak on the left side of our house that still has not be repaired. We have sent emails and called our project manager as requested and have not have the issues resolved.

It seems everything is to be blamed on Covid. But the simple fact is that they like all the builders want to be at the top, and they really could care less about what we want. The sales team was really nice and very knowledgeable with regards to their product. then we got to to work with their mortgage company who was spot on very helpful. Then it came to the building of the home. At one time we thought that the builder offered a good quality product. Our overall experience and confidence of this builder is really quite low not what we initially thought.. They continue to push back on 4 major issues we have in our NEW home (ie….cannot get materials, repairs to damaged countertop and more) I compare it to when buying a NEW car…there are 4 wheels and tires on a car and one wheel is damaged and too small, they fix it, but Pulte seems to think to think that the damage to the material has been repaired and try to tell me that it is with-in code. They have have such poor management of their homes and their trades as they have no one to oversee the work…again its not our fault that they have over committed and under delivered. What you see in the models (wrong cabinets for instance) is not what you are getting…no pride no workmanship. Really sad! ... More

Materials in the house are low grade quality. Limited ability to customize, no pride in craftsmanship re: the finishing work. Poor follow up re: problems. Have to track down management to get things accomplished. Would not recommend Pulte.

The materials used are cheap and the interior job overall is very sloppy. It hasn't been a full 2 months since moving in and there are already cracks everywhere around the windows and doors. The shower door also doesn't work and the tiles are cracking as well.

The project manager is liar Matthew. Was told if there any issues to contact him. These are issues he knew about prior to closing and now after he got a initial good review. His answers are call the warranty department. He lied about his abilities to get things done after closing could have been honest and said from the beginning to call the warranty department after today

As a real estate agent who has worked with Many builders this was the worst build process and worst finished product I have ever sold. The contractors rushed through the work. The quality of the finish is DIY quality at best. My home that was 18 years old had better quality finishes in it than this brand new home. I’m scared to see what other issues will arise the longer we live in the home. It’s a shame the process and product were so horrible because we love the floor plan and our home.

Good and beautiful property and zone