Pulte Homes Reviews

I was disappointed by my experience with Pulte. The workmanship was poor as best. I spent 6 hours marking nearly 2000 workmanship and quality defects. Ten days later at my pre-closing walk-through - 30 minutes before closing - trades were in the house still working on the builder’s punch list and maybe 25% of the issues I pointed out. There were issues I pointed out during the walk-through that were ignored. Paint over that flaw, smudge some goop in that scratch, didn’t clean up paint splatter on the floors and tiles. One month later, still waiting for them to come back and finish the punch list. For the price paid for this house, I expected better workmanship and better customer service. ... More

Horrible experience so far. These folk are the worse. Nothing is getting done in a timely fashion and nobody responds until you act a fool

My fire alarm goes off in the middle of the night and Pulte can’t fix it l!!!

Holes still needing repaired. But all we were told was when do you want painters? Did our walk through and marked up a lot of cosmetic items, holes, missing items. Come to closing and sign our paperwork to be told the painters are still there. Oh and we haven't scheduled cleaners. Painters used all types of finishes on all walls, trim is half painted, sometimes even changing from flat to semi gloss to flat again on the same board. Chips in the front door, staples were just painted over that should have been removed. When removed they were just left on the ground. Doors are all chipped up, lesser quality than homes we have built before for less than half the price. Oh and when a door breaks they will replace it, give you no notice and show up at 7am with an unpainted door. All of our red tape was just removed and not corrected. Grout miss matched in backslash and dunks of it on the tile floor. Why is what is standard on a lesser "quality" house cost extra with Pulte? Plugs on the wall where you hang a TV? Nope that's extra. Holes where the fire suppression system nozzles are because we love to cool the attic. Screws through the hand rails for you to get jabbed with, now that's standard with Pulte. Holes unpatched on the exterior, roof vents appear to have been kicked, vents painted shut or open, and shutters installed by the lowest bidder. These are standard with Pulte. Give them a 5 star review and get a ring camera and an accent wall. Bought our own camera. Why have the same incompetent painters paint an accent wall when they can't do the basics? Thanks Pulte for a half a.., half million dollar home. Do better, go elsewhere. ... More

I will like to say I have bought three homes . This by fair has been the worst experience I have had . The work was not quality . The home was rushed and the amount of money paid was not worth it . I had to go as far is emailing the president of Pulte and constantly send emails before I got a response. My home was never professional cleaned . Paint is an ongoing issue. Currently living in the home with trades coming weekly . They won’t even give me any money back for the magnitude of issues. I have missed many days of work and my household has been disrupted with all this . The trades literally just did whatever they wanted with construction. I am depressed to spend more money due to inflation and not have a pleasant experience. I’ll be going into the new year I’m sure adding things that could have been done prior to moving in. ... More

Pulte Mortgage lied and stole thousands of dollars. The house, itself, is okay, but don't use Pulte Mortgage.

UNRELIABLE! I hoped he would be different from all the others I've worked with, but sadly, he's not. I believed he would stand by his word, but he turned out to be just as dishonest as the salesman I was dealing with and his manager. It feels like everyone in this organization is colluding to mislead and deceive buyers, and it's truly disheartening.

I’m not sure why I’m even doing this. I called left a message with customer service when I went through with Curtis, the property manager building manager, whatever his title is who gave me the keys and walked me through the house. I’m shocked on the condition of my floor and have this person in my house, that’s not trying to ease my bad experience, but tell me that I am wrong and my house when he finally came to look with his specialist concrete guy. There was nothing that they did as in to see what type of materials were in the holes of the foundation in the living room , then I said let’s go upstairs. Let me show you the problem of the carpet he would even go upstairs. Oh, I had to get my specialist to go up. There made the complaint when the person gets here to look at the other two things I let Christopher know. Let me back this up the lady who wrote up the deal on the house. I’ll let her know I wanted concrete floors. She let me know that , you can’t do that because it has to have flooring. I said fine. I’m still gonna do concrete floors. The lady help me who picked out the carpet. I told her the cheapest stuff because I’m gonna rip it out and do concrete floors when I met Curtis for the first time and did walking through the Ruction site to do concrete floors. I have 32 different patches in my living room hallway and kitchen. it was like a war zone not counting that no one ever cleaned or vacuumed the floor. I pulled out so much trash and junk and dirt and screws bottle caps. This is supposed to be a new house , not counting the whole sliding glass window area on the concrete was completely busted up from the inch and a quarter nails. I’m gonna stop there truly disappointed. I don’t see how I can give this company a good review from the quality of the house which you build this house with two by fours come on in California by law, you could even get away with this so I have to say for now goodbye ... More

Let me preface with saying that I am very satisfied with the inside of my home. However, I have had major issues with getting a serious drainage issue, potentialy affecting the foundation on the east side of my new home, tended to in a timely manner. I have resided here well over a month now. There has been very little communication from Pulte as to what they are doing to resolve this, and when. I returned from work and day with pipes attached to my storm gutters, appearing to go into the earth. I was given no instruction of what these are nor how to maintain them. Weeks later, the rain water continues to flood right up to my foundation. Last week I returned home to find the east side yard dug up as though a blender went through it, grass and dirt everywhere. It was left in such a fashion all week, through the storm, and the flooding near my foundation looks worse than ever. I now have a frog and mosquito problem, due to all the standing water there. I've been told I need to wait on installing my fence until this re-grading is complete, given no legitimate time-lines. I've been relying on family to dogsit until the issue is resolved, but their patience has run out, as has mine. Unfortunately, as happy as I am with the interior of my Pulte home, the lack of quality communication, and seemingly nonchalant, slow responses from Pulte, has clouded this, making me feel like an unimportant buyer. I waited well over a month to post this review, patient waiting for Pulte to fix a large drainage issue on the east side of my home. ... More

Home horribly built. Rushed into a closing date with an ill equipped home from a QC perspective. Documented over 10 active issues with paramount issue of faulty air. Takes numerous emails that finally threatened escalation for a finger to get lifted. Unbelievably dissatisfied . Woth I could provide my full name as all should see what a crappy job was done and perhaps a resolution. One month in the house and we are already considering selling….buy what does Pulte care…they got paid on a faulty and overinflated house

my backyard is in bad shape. I have sent multiple messages and made calls to address this issue, but no one has responded yet.

If you don’t mind being just another number Instead of a human being use Pulte. They could care less. Loan processing is a joke. They could care less about you as a person in one of the biggest purchases in life they take all the joy out of it. Literally got to the point I didn’t care if I got a “Pulte” home or not. Worst experience I e ever had buying a home.

I recently purchased a new home from Pulte Homes, and unfortunately, my experience has been far from satisfactory. The quality of the home has been compromised significantly, and numerous issues have arisen. First and foremost, the purchase process was extremely stressful. Whenever Pulte Homes sent a document that required my signature, they marked it as extremely urgent and pressured me to sign it on the same day. They did not provide me with enough time to review the documents thoroughly and warned me that I would have to pay extra fees if I delayed. This high-pressure tactic left me feeling rushed and uneasy. Upon moving in, I noticed several quality issues. The garage floor is already chipping off, and sand comes off while walking on it. This is a serious concern, and I am worried about the overall construction quality. Additionally, the window frames have very little space, making it difficult to install window blinds properly. The carpet provided is of very low quality, which is disappointing given the investment made. Furthermore, the backyard & front yard has many potholes, and the sod was unevenly placed, leaving many patches and an unsightly appearance. Pulte Homes collected HOA fees for the rest of the year, but they did not select a vendor for lawn care for more than two months. As a result, no lawn maintenance was done for almost three months, yet HOA fees were collected for those months. To make matters worse, I discovered today that Pulte has provided wrong zip code in the closing documents. Now, I will have to connect with the law firm to get it corrected. Not sure how big is this change and how much hassle I must go through. In summary, my experience with Pulte Homes has been quite disappointing due to the compromised quality and the multitude of issues. I would caution potential buyers to thoroughly review all documents and inspect the property meticulously before finalizing their purchase. ... More

I’ve had a disappointing experience with Pulte. They make big promises during the contract phase but fail to deliver. There are numerous issues in my new house that I did not expect to see in brand-new construction. My construction manager was unresponsive and seemed indifferent, neglecting to check the quality of materials or the dimensions of rooms, cabinets, and windows as the house was being built. The salesperson was more focused on pushing the closing without addressing the issues we discussed during the final walk-through. Additionally, they planted seeds, trees, and shrubs in the yard 2-3 months before completion but never watered them. By the time of closing, everything was on the verge of dying. My kitchen sink was already scratched before the house was handed over. It appears that Pulte is more focused on starting new projects than ensuring the quality of homes currently under construction. I would not recommend Pulte to anyone, and I won’t consider them for my next home search. Extremely disappointing. ... More

We have been here over a month in our new home and we can’t fully move in because of all the issues with this home drywall fixes, paint on our new $28,000 floors, electrical, plumbing, concrete, painting. This has been a nightmare. Pulte’s finish work is the worst I’ve ever seen. We would never buy another Pulte home or recommend them to anyone

Very bad experience.. lost so much money

If you're looking for a builder with little options and sub par attention to detail, then I would suggest you consider building with Pulte. We did our 2 hour walk through and upon closing less than 5 days later none of the punch list items were complete. We were then forced into closing even though the walk through items were not complete as they notify you 2 weeks prior to closing and most people are in the process of closing their past home. The craftsmanship of the interior items specifically the woodwork was outright horrible for a $900K house. There are chips in our ceramic tile, unpainted trim, unfilled/unfinished trim and quarter round molding, flooring that is buckling, and cheap wood that was installed with knots and dents in it. We have been in our home for two months and we are still waiting for these items to be fixed along with the painters to finish painting and sanding items that were sprayed while dust was floating around in the air prior to us closing. Also, if you pay for soft close cabinets, that allegedly does not include the butlers pantry even though that is not stated in the contract and you pay additional for this room feature. ... More

Purchasing a home with has been terrible and nightmare experience. Don’t fall into the trap what was promised was not given .there are so many best builders out there go with them . Completely disheartened.

Beyond terrible experience. Pulte just wants to close as many houses as they can as fast as possible. Very poor quality of workmanship. Multiple serious issues including all windows being defective and leaking water that damaged the interior of the house, multiple cracks in the foundation walls leaking into the basement, leaking water from porch to the garage and basement were all discovered in the first week and we are still dealing with repairs after 2 months. The person responsible for warranty claims is a good person and tries to be helpful, but the process of warranty claims and repairs is terrible. There is 150+ houses in the community and only one person to handle all claims which is impossible for one person to keep up. So they become unresponsive and actual repairs take months to even begin. Multiple repairs weren’t addressed the first time and repairmen had to come again as the root cause weren’t addressed. There is no way to track your submitted claims and no way of communicating other than email which again, is very unresponsive. Overall, I wouldn’t recommend Pulte to anyone ever in my life and I would strongly suggest anyone considering them to look elsewhere. ... More

Writing here again with more observations about Pulte—as I was wondering if anyone else might have had similar experiences with misinformation from the company: - The dishwasher they installed was very low quality—at 56 decibels it's incredibly loud. I think that was just another thing they cut corners on to keep their costs low. - Showerheads and fixtures: they definitely installed some of the cheapest fixtures throughout the house, $8 showerheads for example. - Our oven range was set up incorrectly, so I asked the construction manager about it and I called our warranty line, but they only told me to call Whirlpool to fix the range. Don't understand why we have to spend time fixing their mistakes. - They definitely cut corners on the double-pane windows, which are lower quality, only being able to slide up from the bottom and not from the top as well. - Installing the wrong siding color on the house: This was a particularly unbelievable experience. I'd stopped by while work was progressing on the house and I realized that the contractors had installed the wrong siding color on our house. I told the sales agent and construction manager, and they just said they'd remove the siding and install the correct one—but when I told them I'd like to be present for when they install it, they didn't want to redo it anymore. I think they realized, with my background in construction, that I know removing installed siding often damages the plywood and moisture barrier. I eventually just gave up and told them to leave the siding—though I was surprised that they actually admitted to their mistake. - Installing Hardwood instead of Carpet: When we first spoke with the sales agent, he said we could choose from different styles for the interior and exterior of the house, but customizing was only possible after signing the purchase agreement. We signed the agreement, but then a simple request like not installing carpets in the bedrooms was declined by the agent and construction manager. I said I was happy to pay the difference for hardwood floors to match the rest of the house, or to even install it myself afterwards, but they claimed the city wouldn't pass the final inspection if carpets weren't installed. (On a funny note, I ended up going to the city inspector's office in Columbia and he confirmed it would pass inspection if they didn't install carpets, and he even emailed the sales agent and manager, but they still went ahead and installed carpets anyways). There are of course many more issues, and I'm sure you all have had your own difficulties with Pulte, but I hope you've had some better luck with getting them to fix their mistakes. Thanks, Sia ... More

Our experience purchasing a home from Pulte Homes was incredibly frustrating from start to finish. While the initial contract signing process was smooth and gave us hope for a good experience, everything went downhill from there. The communication throughout the process was almost nonexistent. Even with the Design Center, we had to constantly follow up just to get basic information. Many options were not clearly presented to us, and we later learned, after visiting other homes, that several choices we would have considered were never even mentioned. The construction process itself has been riddled with issues. There are still unresolved problems, and despite reaching out multiple times to the construction engineer, we've received little to no response. Closing was, by far, the worst part of the entire process. For nearly two months, we had zero communication. We emailed everyone, from senior managers to salespeople, mortgage agents, and others, but received no replies. We were left in the dark, wondering if we would even be able to close on this house, and at one point, we seriously considered starting the search for a new home elsewhere. In short, we are deeply disappointed with the lack of communication, transparency, and professionalism throughout the entire process. We expected more from a company like Pulte, and unfortunately, they failed to deliver. ... More

I do not recommend buying house at Sapphire Point

Within one week of moving in had to request over 24 service requests due to very poorly built homes with very cheap materials and poorly paid contractors

Pulte dissapointed us. We have found so many things that needed to be fixed that is so terrible. Even my fridge was scratched and something didn’t look good inside, but they didn’t take responsibility for it. I needed to contact the appliance company so they can take care of it. We thought Pulte was a more quality builder but we were wrong. Even my garage was built with broken concrete blocks. I don’t recommend this builder. Good thing they repair everything that we had pointed to them.

Very sad experience! Would not have bought a Pulte home if I had known how the experience and quality would have been.