Pulte Homes Reviews
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15966 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars overall
15966 Reviews
Customer Reviews
Good experience
- Jacob L.
- Verified HomeBuyer
- November 12, 2025
- Vacaville, CA
The process was decent considering some horror stories I have heard about builders. We had 3 different construction managers during the process which was frustrating, but our third and final one, Justin, was awesome. We wish we had him the entire time. Overall we are very happy with the house and have had great response time from our warranty claims.
Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear that Justin made such a positive impact and that your warranty team has been responsive! We understand how the transition between construction managers could be frustrating, and we appreciate your patience throughout the process. Congratulations on your new home, enjoy! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Pulte home building experience review
- Anonymous
- Verified HomeBuyer
- November 12, 2025
- Avon Lake, OH
The overall experience was great. Some of the building materials installed could have been upgraded.
Pulte Homes responded:
Thank you for sharing your feedback. We're delighted to hear that overall, your homebuilding experience was great! We appreciate your insights into the building materials used and will share your comments with the appropriate teams. Welcome home! ^KH
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Poor Grading, lot of defects, poor weather seal coating, main door frame crack, poor flooring installation, uncontrolled cracks on the basement, Door bell camera installed blocking access to storm door
- Sujani K.
- Verified HomeBuyer
- November 12, 2025
- Aurora, IL
1.The only builder that wants to save money by not doing the grading properly. 2.Does not care about defects, if it's not identified before closing, you have to live with it. 3.Has a contractor who does not even know how to install garage weather seal properly(light is clearly visible inside garage and cold air is seeping). 4.Does not want to fix the main door frame crack even though it was identified before closing. 5.Flooring installation was not done properly, bulges in the floor from day one. 6.Doorbell camera was another joke, they installed it blocking access to storm ...
Pulte Homes responded:
Thank you for bringing this to our attention. We’re very sorry to hear about the number of issues you’ve experienced and understand how frustrating and disappointing this has been. The concerns you described with grading, installation quality, and follow-up are not the standards we strive to deliver. We’d like the opportunity to review your situation in detail and ensure these matters are addressed properly, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Stress but satisfied in the end
- Domonique J.
- Verified HomeBuyer
- November 12, 2025
- Middleburg, FL
There was confusing with the type of loan we actually qualified for and this made the process long and lead to a couple of times of no communication from Pulte and frustration and confusion. Ty (sales consultant), Eren (loan consultant) and Matthew (construction manager) were an absolute pleasure to work with. Not only did each of them offer incredible customer service and dedication to their jobs, but they made me feel like I was important and that they wanted the absolute best for my family and me. Ty wanted to correct our experience and grievances, and he went above and beyond to ...
Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear that Ty, Eren, and Matthew went above and beyond to make your experience positive and ensure you felt supported throughout the process! While we’re sorry for the initial confusion and communication challenges, it’s great to know the team worked hard to make things right. We truly appreciate your understanding and trust in Pulte, wishing you and your family many happy years in your new home! ^KH
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
Felt rushed at the end and blue tape items were not completed
- Anonymous
- Verified HomeBuyer
- November 11, 2025
- Apex, NC
The sales agents in the community were very helpful. I feel as if the quality of the townhome and the value is well below the experience I had in 540 Townes (Apex) in 2018. I really like the location and floor plan. The overall experience was not the building manager's doing as I felt he tried his very best to do what he could do getting called in to complete the project right before my closing. The walls need significant repair and the noise level that can be heard from neighbors is very disappointing. It has much more of an apartment feel than a half million dollar townhome.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear that the sales team and building manager provided good support, but we’re sorry the overall quality and soundproofing haven’t met your expectations. We understand how disappointing that can be, especially after such a significant investment. Your comments are valuable and will be shared with our construction team to help improve quality and design for future homeowners. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Responsive
- Scott K.
- Verified HomeBuyer
- November 11, 2025
- Wildwood, FL
The first night we had an issue with the hot water heater. Called and it was addressed the very next morning. There was also follow up phone calls to make sure we were satisfied. Nice to see service like that after the purchase. Thank you
Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear your hot water issue was resolved quickly and that our team followed up to ensure everything was taken care of! It’s wonderful to know you received great service even after closing. We truly appreciate you choosing Pulte and hope you enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
job superintendent dylan is incompetent
- Anonymous
- Verified HomeBuyer
- November 11, 2025
- Osseo, MN
I regret building my home with Pulte. I would have given zero stars but that was not an option. I experienced countless issues with build quality. I brought these issues to the attention of the job superintendent Dylan. Even after I had an independent inspector come and I showed the report to Dylan, he would still not fix the issues. To make matters worse, not one person at the company ever listened to my complaints. Not one person. I'm marking the review as anonymous because I do not want any retribution from this company.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are truly disappointed to hear about your experience and regret the disappointment that came from this. We would like to escalate your concerns to leadership for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Patrick
- Kenneth R.
- Verified HomeBuyer
- November 09, 2025
- Lancaster, SC
There where several issues that I encountered along the process of purchasing my second pulte home.
Pulte Homes responded:
Thank you for sharing your feedback and for choosing Pulte again. We’re sorry to hear you experienced some challenges during your homebuying process. Your comments are important and help us improve the experience for future homeowners. Please reach out to us at customersupport@pultegroup.com if there are any outstanding concerns we can help address. ^KH
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 1
Phaly
- Phaly P.
- Verified HomeBuyer
- November 09, 2025
- Ontario, CA
Good service. And I’m feeling happy thank you
Pulte Homes responded:
Thank you for taking the time to provide feedback. We're glad to hear that you had a positive experience with our team! Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mostly good
- James J.
- Verified HomeBuyer
- November 08, 2025
- Ocala, FL
Our experience with the sales and construction groups was outstanding. Our sales associate was extremely helpful during the buying process. The construction process was amazing as they stayed on schedule, kept us well informed and were quick to answer all of our questions. The reason for the average scores is finance. They were hard to communicate with and didn't listen to our questions or concerns. This lack of listening has even followed us post sale. Very disappointing.
Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear your sales and construction teams provided great communication and support throughout your homebuilding journey! We’re sorry, however, that your financing experience didn’t meet expectations and that communication has been difficult. Your feedback is valuable, and we’ll be sure to share it with our mortgage team to help improve future experiences. ^KH
Total Score 3
Quality 5
Trustworthiness 3
Responsiveness 3
1 problem promised a fix 1 month later
- Brian S.
- Verified HomeBuyer
- November 08, 2025
- Wildwood, FL
I gave all the information of problem including contacts I was asked to provide . You never contacted them and I was promised that a solution would be provided by this werkend. Where is the solution.
Pulte Homes responded:
Thank you for bringing this to our attention. We’re very sorry to hear about the delay and understand your frustration. That’s not the level of follow-up or communication we strive to provide. We’d like to review your case immediately to ensure your concerns are addressed, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Best Home Buying Experience Ever!
- Jeffrey V.
- Verified HomeBuyer
- November 08, 2025
- Las Vegas, NV
From beginning to end, this was the best home buying experience ever! From the beginning, Laurel in the sales office was welcoming and very informative. She answered all of my home buying questions and made the process so smooth. I was updated along the way through the entire process and going through the Pulte Mortgage process was so easy. Then, Jon the construction manager was here for my walk-through and was extremely helpful and informative. I have been in the home 5 weeks now and have zero issues! I give two thumbs-up to the entire Pulte team!
Pulte Homes responded:
Thank you for sharing your experience. We’re so glad to hear that Laurel and Jon made your homebuying journey smooth, informative, and enjoyable from start to finish! It’s great to know everything went seamlessly with our mortgage teams and that you’re loving your new home. We truly appreciate you choosing Pulte and wish you many happy years ahead! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mostly good
- Kirk K.
- Verified HomeBuyer
- November 08, 2025
- Lake Villa, IL
The good: most everything was well coordinated for our build and move in. The builder reps and staff were very helpful and willing to correct any issues we had. There were a few issues - our microwave did not work correctly when installed and it took longer than expected to get a replacement. The circulation fan was recently found to not be running and the thermostat is not working correctly. The Briargate staff is helpful but had some glitches as mentioned with appliance/ equipment manufacturers/ contractor work as just mentioned.
Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear your build and move-in were well coordinated and that the team was helpful in addressing your concerns. We’re sorry, however, for the delays and equipment issues you experienced and understand how frustrating that can be. We would like to escalate your experience to leadership for their review, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
realtor and const mgrs have been very courteous and helpful
- Jeffrey K.
- Verified HomeBuyer
- November 07, 2025
- Heber City, UT
have been working to address our 30 day requests
Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear that your realtor and construction managers have been courteous, helpful, and responsive to your requests! It’s great to know your concerns are being addressed. We appreciate you choosing Pulte and hope you continue to enjoy your new home! ^KH
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Pulte
- Leslie C.
- Verified HomeBuyer
- November 07, 2025
- Santa Fe, NM
Andy has been great during the process of building my home as well as Joe.
Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear that Andy and Joe provided great support throughout your homebuilding process! It’s wonderful to know they helped make the experience a positive one. We hope you enjoy your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte is a breath of fresh air for new homes!
- Karry A.
- Verified HomeBuyer
- November 07, 2025
- Apache Junction, AZ
From the beginning Pulte has been exceptional! The sales (Morton) portion was great...perfect explaination of the process, the different homes, dates, incentives etc. The escrow, final walk through and construction manager (Walt) were incredible as well! It was an easy process with a great home!
Pulte Homes responded:
Thank you for sharing your experience. We’re so glad to hear that Morton and Walt made your homebuying journey smooth and enjoyable from start to finish! It’s great to know the process was easy and that you’re happy with your new home. We truly appreciate you choosing Pulte, welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
quick home purchase at Prestwick, Apex
- Anonymous
- Verified HomeBuyer
- November 07, 2025
- Apex, NC
We purchased a quick home from the builder’s inventory. The home is fine, but the sales contract number differs from the actual closing numbers. For instance, the sale contract states $174 monthly HOA dues, but the actual HOA account shows $181.33 monthly. Before closing, and after closing, there are no change orders or other changes. We reached out to all Pulte departments, but no one seems to know who to contact regarding the monthly HOA price increase. This price hike occurred without any prior notice or legal letter, how it is possible? Let us know who can help us to resolve the issue. ...
Pulte Homes responded:
Thank you for sharing your experience. We’re sorry to hear about the confusion and frustration surrounding your HOA dues. We understand how important clarity and consistency are when it comes to your contract terms. We recommend reaching out to your HOA directly to deal with this matter. Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 3
Robert L
- Robert L.
- Verified HomeBuyer
- November 07, 2025
- ALVA, FL
The team the helped us with the purchase were great. Lance and Andrew made the purchase and follow up with the walk through and completion of the punch list very enjoyable. The only issue I had was the Pulte loan dept. They made the process very frustrating. Asking for the same information repeatedly. It made us feel that they thought we were trying to deceive them. We have purchased 9 homes and this loan process was the most difficult.
Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear that Lance and Andrew made your homebuying experience smooth and enjoyable! We’re sorry to learn that your loan process felt frustrating and repetitive, that’s not the experience we want for our homeowners. We appreciate your honesty and will share your feedback with our mortgage team to help improve communication and efficiency moving forward. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I'm totally satisfied with Builder
- Nimesh P.
- Verified HomeBuyer
- November 07, 2025
- McKinney, TX
I'm happy with home buying process
Pulte Homes responded:
Thank you for sharing your feedback. We're so glad to hear that you had a positive homebuying experience with us! Congratulations on your new home, welcome to the community! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
GREAT
- William L.
- Verified HomeBuyer
- November 07, 2025
- Stuart, FL
GREAT VALUE, WELL BUILT, BUILDER MEET ALL OUR NEEDS. HOUSE WAS IN MOVE IN CONDITION, JUST A VERY FEW MINOR ADJUSTMENTS NEEDED.
Pulte Homes responded:
Thank you for your feedback. We’re happy to hear your home met your needs and was ready for move-in with only a few small adjustments! It’s great to know you see the value and quality in your new home. We truly appreciate your kind words and hope you enjoy your home for years to come! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience
- Nancy A.
- Verified HomeBuyer
- November 07, 2025
- Powder Springs, GA
Everyone was very helpful with the home buying process. Everything was throughly explained.
Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear that our team made the homebuying process clear and easy to understand! It’s great to know you felt supported every step of the way. We truly appreciate you choosing Pulte and wish you many happy years in your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great customer service
- Khaleel R.
- Verified HomeBuyer
- November 07, 2025
- Mount Dora, FL
Quality could have been better but Pulte Warranty Service addressed all the quality issues right away. Very responsive, great experience.
Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear that our warranty team was quick to respond and took care of your concerns right away! While we’re sorry the initial quality didn’t fully meet expectations, we’re happy the service experience was a positive one. We truly appreciate you choosing Pulte and hope you continue to enjoy your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Good home buy experience
- Yi-Hung W.
- Verified HomeBuyer
- November 07, 2025
- Peoria, AZ
We can get feedback promptly during home building or even after closing
Pulte Homes responded:
Thank you for taking the time to share your experience. We're glad to hear that you had a positive homebuying experience with us! Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The building supervisor was excellent at all phases. He is a great communicator that explained items and process.
- Richard J.
- Verified HomeBuyer
- November 07, 2025
- Middleburg, FL
Only minor issues as we settle in. One thing of note is the poor quality sod that was used. Full of many kinds of broadleaf weeds.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re so glad to hear your building supervisor provided excellent communication and support throughout your homebuilding journey! We appreciate your feedback about the sod quality and will be sure to share it with our team for review. Wishing you all the best as you settle into your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Disappointing quality and lack of post-sale support
- Anonymous
- Verified HomeBuyer
- November 06, 2025
- Naperville, IL
While our home-buying process with this builder started off smoothly, the overall experience has been disappointing. The quality of several finishes does not meet expectations — the interior paint is of noticeably low quality, showing marks and wear quickly, and the doorknobs and hardware feel cheap and poorly installed. These details detract from the overall appearance and craftsmanship of the home. Equally concerning has been the lack of assistance after closing. Getting questions answered or help with issues has been extremely difficult. Communication is slow, follow-up is inconsistent, ...
Pulte Homes responded:
Thank you for sharing your experience. We’re very sorry to hear that your experience has been disappointing and that both the quality of finishes and post-closing support have not met your expectations. This is not the level of craftsmanship or service we aim to provide. We’d appreciate the opportunity to review your concerns and work toward a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 2
Narrow Reviews by Area
- Akron, OH (158)
- Albuquerque, NM (283)
- Ann Arbor, MI (174)
- Athens, GA - Coming soon!
- Atlanta, GA (500)
- Austin, TX (520)
- Baltimore, MD (90)
- Bergen County, NJ (65)
- Boston, MA (304)
- Bremerton, WA (23)
- Broward County-Ft. Lauderdale, FL (195)
- Charleston, SC (249)
- Charlotte, NC (385)
- Chicago, IL (592)
- Cleveland, OH (382)
- Columbia, SC (19)
- Columbus, OH (600)
- Dallas, TX (520)
- Daytona Beach, FL (35)
- Denver, CO (83)
- Detroit, MI (608)
- Essex County, NJ (33)
- Fort Myers, FL (719)
- Fort Worth, TX (149)
- Greensboro-Winston-Salem-High Point, NC (35)
- Greenville-Spartanburg, SC (16)
- Hilton Head, SC (143)
- Houston, TX (342)
- Hudson County, NJ - Coming soon!
- Hunterdon County, NJ (62)
- Indian River County, FL (28)
- Indianapolis, IN (642)
- Jacksonville-St. Augustine, FL (343)
- Lakeland-Winter Haven, FL (167)
- Las Vegas, NV (517)
- Los Angeles, CA (44)
- Louisville, KY (141)
- Martin-St. Lucie-Okeechobee Counties, FL (150)
- Melbourne, FL (16)
- Mercer County, NJ - Coming soon!
- Middlesex County, NJ (13)
- Minneapolis-St. Paul, MN (437)
- Monmouth County, NJ - Coming soon!
- Morris County, NJ - Coming soon!
- Myrtle Beach, SC (205)
- Naples, FL (258)
- Nashville, TN (234)
- Oakland-Alameda, CA (146)
- Ocala, FL (11)
- Ocean City, MD - Coming soon!
- Orange County, CA (51)
- Orlando, FL (921)
- Palm Beach County, FL (129)
- Philadelphia, PA (81)
- Phoenix-Mesa, AZ (902)
- Portland-Vancouver, WA - Coming soon!
- Providence-Warwick, RI - Coming soon!
- Provo-Orem, UT - Coming soon!
- Punta Gorda, FL (206)
- Raleigh-Durham-Chapel Hill, NC (408)
- Riverside-San Bernardino, CA (310)
- Sacramento, CA - Coming soon!
- San Antonio, TX (326)
- San Francisco, CA (39)
- San Jose, CA (90)
- Santa Fe, NM (112)
- Sarasota-Bradenton, FL (251)
- Savannah, GA (94)
- Seattle-Bellevue, WA (188)
- Somerset County, NJ (29)
- Stockton-Lodi, CA (78)
- Tacoma, WA - Coming soon!
- Tampa-St. Petersburg, FL (425)
- Tucson, AZ (208)
- Union County, NJ - Coming soon!
- Vallejo-Napa, CA - Coming soon!
- Washington, VA (357)
- Wilmington, NC (51)
- Worcester, MA (14)
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.
