Pulte Homes Reviews

Paid 290k for our home and over 45k of that was upgrades. You would think if you spent that much for a brand new home that you wouldn't have to finish work that should be standard in every Pulte home. Here are just a few exaples.... #1, upgrade for wooden blinds for 9 windows but no window sills. Seriously, just sheetrock ($60 of wood and trim would have finished the job). #2 upgrade to better stainless appliances and get the cheapest out there (Amana gas stove (even paid extra for gas) and Amana dish washer). Already called to have the dish washer warrant looked at because it won't dry. #3 cheapest FLAT paint that will make a marks anytime you touch, rub or even look at the wall. I just painted the whole house myself for under $500 Sherwin William's ProMar Egg Shell paint. Why flat paint? Pulte probably spent that much for flat paint why not use better paint? #4 tile in master bedroom. Paid extra for tile on wall and paid a lot more to put in a garden tub. You would think, since you paid extra, tile would go all the way up the shower and tub. Nope, tile goes up all the way to ceiling in the shower and only 1 tile up around the tube. Rest of the wall above the tube is sheetrock so looks unfinished and poor looking (too bad I can't attach a picture). Another project to be done. #5 zero light or fans in the house. Moved in with CAPS on the ceiling for me to put lights in. Fans with lights cost $35 at home depot. No lights for the first few nights in our new home. Not fun when you can't see if your own bedroom. Again another project. #6 no gutters. When it rains, it will look like Niagara Falls at the front door ruining the flower bed that is over sized with alternating shrubs that don't match. Now, the office staff and contractors are very nice and helpful. When getting warrant work done, so far has been easy and simple. They have work around our schedule to get things done, zero issues with the workers or staff. Have lots of other examples but these are a few. We don't think that for the 290k that we spent was worth the home that we are having to finish. We will not build with a big builder again because we feel the house was built with low standards (not like the model homes they show you at the front) for high profit for Pulte's share holders. ... More

Overall happy with the home, but finish work is pretty poor. Paint runs on walls and trim. Backsplash not installed correctly. Caulking ridiculously smeared on tile and cabinets from lazy clean up. Oven not level. Paint & stucco drops all over patios. Rust stains everywhere in garage. Scratches on windows. Warped closet doors. No trash bins in kitchen cabinet (waiting over 1 month now for fix). Just to name a few. Builder has been amazingly unapologetic about the lack in quality. It’s been inconvenient to have (and still have) workers continuously come to the house to fix things, and then not do their best and have to return. I suspect with over half of owners being absentee landlords overseas, they get away with this stuff all the time. Unfortunately, it sucks for the rest of us who live here and take pride in our homes. ... More

Interior of house completed on closing date to my satisfaction. Outside landscaping has not been done at all. Downspout on porch is missing. It has been 27 days since my closing.

Craftsmanship not up to par. Moved in two months ago and there are still fixes taking place on the home and yet to have a yard. Had to get on pulte just to get a rough grade on our yard and after 3 weeks finally happened by getting higher ups at Pulte involved and also getting with the landscape company. Very irritating that when fixes were to take place it would take contractors 2-3 tries to get it right. I would never recommend Pulte built home to friends or family and in fact i would steer them away. Don't get me wrong, we love the house and the layout but it is very aggravating to get to this point and we have been living here 2 months now. Ian and Ryan have been great to work with but the quality of workers and poor attention to detail by them is a reflection of Pulte as a whole. ... More

Quite an eye opening experience overall. If we go back to our “walk thru” - we find marks on my driveway. I was told I could have a piece of concrete replaced OR I could choose gutters - one or the other. First - gutters were never offered to me when “building” things for my home. And things that I said I would absolutely want for my home - I find out after close that I am unable to get like other neighbors have. I have been told many times by Carolina Shores that our house was “too big” for the small size property that we have thus having easement issues. Also another huge thing was where my irrigation was place - AT THE STREET! Therefore I am watering the common area and the street. I asked to have it moved and I was told no - they could only “shut down” that area if I felt it was an issue. No - that is NOT the “only” thing that could be done - you could move it to where it should be - WATERING MY PROPERTY - NOT the common area or street. After being here 2 months, I was sitting on the kitchen floor and noticed a chip out of the flooring that no one would have seen just walking thru our final walk thru. I asked about it and was told “nothing could be done after we closed”. But remember to tell your future buyers that they have a 1 yr warranty by Pulte. (Ya right) I could go on but I think I have made my point. Would not recommend a builder who claims they care so much for the buyers needs and turns out families in our plan are just another $ figure for Pulte. ... More

Quality issues with vinyl siding, and CMC management is a disaster.

It is very concerning that you are making a big investment, there are not quality controls follow by Pulte to deliver a quality product. There are expectations that the client has to understand the issues, but it is hard to do so when issues are related to a lack of quality control procedures not been followed. When you see all the visible issues, you get really concerned about what it is hidden. There are big issues with the quality of the finishes and the quality of the materials used are questionable.

Pulte Mortgage could’ve been more transparent in getting best rate instead of waiting until the last minute leaving no room to lock the rate. Project Manager, Justin was awesome. He kept to his word and made sure we were comfortable with the quality. He continued to answer calls after closing.

You only find what you dig up. Mortgage experience was beyond awful. The only good thing was the incentives. Thank god my servicing has been transferred. Pulte Mortgage is AWFUL. After taking items apart for home improvement, boy the things I found had me disappointed. Overall, the home is in good shape, but it is a traditional home built in scale.

We would like to share our recent experience with Pulte Homes regarding the purchase of our new home. While we had high expectations based on Pulte's reputation, certain aspects of the process and final outcome left us feeling disappointed and stressed. 1. Tile Work Concerns - During the construction phase, we noticed issues with the tile work and promptly reported it to the construction manager—this was nearly three months prior to closing. Despite raising the concern well in advance, the problem was only addressed a week after closing, causing unnecessary stress and inconvenience. Given the time available to address this issue, we feel this could have been resolved before closing. 2. Paint Quality Issues - We also observed that the paint quality used in the home appears subpar. Minor scratches easily strip away the paint, revealing an overall lack of durability. We expected higher-quality materials to be used, especially given the investment involved. 3. Customer Service Response- While the local sales representatives in Santa Fe were excellent, the supervisor from the selling department fell short in addressing our concerns. When we raised the issue regarding the tile work, we were advised to "redo the tiles ourselves"—an unacceptable suggestion, particularly after paying $18,000 for a tile upgrade. This response left us feeling dismissed rather than supported. 4. Bathroom Fixture Problems - We acknowledge that we selected the bathroom fixtures, but we did not anticipate functional issues such as water leaking around the pull-out faucet, which is damaging the surrounding board. When we reported this, the plumber's recommendation was to "avoid splashing water around the faucet," which is neither practical nor a lasting solution. 5. Repeated Pushbacks and DenialsFor nearly every issue raised—whether related to tiles, faucets, or paint—Pulte representatives have provided pushbacks and denials, citing these issues as meeting "Pulte Standards." Unfortunately, this response does not address our concerns and leaves us questioning the standards being applied. 6. Quality of Workmanship - We cannot help but feel that some of the subcontractors employed may not have delivered the level of workmanship expected. There is a noticeable lack of attention to detail and an unfinished feel throughout the house. Interestingly, this seems inconsistent with the quality of Pulte Homes in other parts of the country. We share this feedback not to be overly critical but in the hope that it highlights areas for improvement. As customers, we expect quality, durability, and professionalism—values that Pulte Homes is known for. Addressing these concerns proactively can help maintain and even enhance Pulte's reputation as a trusted homebuilder. ... More

Overall my experience with construction quality and material for cabinets are not upto the mark. Within 3 weeks of moving cabinets moved from wall and created crack in backslash and countertop . There is wide gap due to this. Basement stairs have gap and not attached to wall. Wall paint is coming out with a light touch . Cabinets paint is coming out . We feel not confident even after spending huge amount for the Material quality. Feeling disappointed

Sales person is mostly hands off and response is sporadic. He did show any accountability and importance of customers. Often his responses mostly short and not friendly. Mortgage: Both the rate lock person and the underwriter are completely worse. Their responses are very bad and often miss-aligned. They don't follow up on the documents' status and updates. Maintenance is a person has just started contacting, and his response is not good. He is

While I will admit there were some that were very helpful including Taylor, Donna, and Gary, the remainder of the experience was very much a struggle and continues to be a struggle after moving in two months later. There was a struggle with the finance and surprises sprung on us the last few days before closing that increased our mortgage by a little over 200 dollars a month to which we had expressed what our budget was. Prior to closing some things were fixed as soon as we pointed them out, after closing, even with the warranty, some things still are not fixed after calls and emails. A person came by; however, I was working. We scheduled a time to return; however, they came at a different time. They called and left a message later and i sent an email and text message back to no avail. I know have another issue that has emerged and am going to contact them; however, not in the greatest of hopes of a timeline of when it will be addressed. ... More

Floor on upstairs had 10 ft long bulge of 2 inch pressing the carpet to cause people to fall over. Floor downstairs, the foundation steel beam is sagging by 1.75 inch. The electrical outlets and switches are installed slanted. Kitchen cabinet is broken and still installed to the wall. The drawer knobs and pulls are not the choices I made on change order which the Pulte charged money. There were rebar sticking out of basement. Basement electrical wiring is exposed and they installed drywall on top of natural gas pipes and squeezed it. Kitchen countertop has 1/4 inch gap between cabinet. The bathroom sinks under mount is not caulked 1/6 inch gap on 6 sinks. Outside second story windows has paint marks and too steep to clean so they didn't clean them. The orange conduit lets rain drip into the electrical panel inside where there is an outlet facing upward at the conduit from outside. Pulte denied responsibility even though they installed it. Internet panel is crooked not installed straight. The pre wired ceiling fan, Pulte put a cheap chandelier which prevented installing a ceiling fan. Garage had crack outside the garage door envelopment. Front door trim came apart. Weather stripping failed on new construction. Windows are installed straight but not light switches. A Door is missing a door stopper. Tiles are not sealed so home owner have to seal them before using the shower after moving in we had to wait three days for shower tile grout sealers to cure and have to be reapplied every month. ... More

Worst home buying experience. The quality of workmanship was terrible. When issues were brought to their attention, they tried to fix them, but ultimately it just made them worse. They only care about building the home quickly and don’t really care about the finishes and it looking nice. Once we closed, dealing with service requests is a joke too. Everyone seems to just pass the buck and are really not interested in helping the home buyer. Very disappointed and frustrated buyers.

As far as quality and workmanship is fair, they take short cuts and the people they use hardly speak English and you are paying top dollar. This is my second Pulte home and this will be my last.As far as sales and the project managers we’re awesome, give them a raise.

I closed on my home even though there were issues pending. One month and a half later, I still have major issues regarding the landscaping. So if possible, do not close on the home if you have issues pending.

Finishing of my room garage was not appropriate. I found so many holes in garage and surfaces are uneven. Before closing I met ryan home supervisor. We found some small issues during inspection and he told me we will take care of everything. I request him to move outlet from bottom to top for TV. He promised us, he will definitely take care of that.It was very easy job. After closing of home I give him access of my home for few weeks to finish outlet job. After certain day he didn’t answer my call or text msg. He is lying to me and didn’t fulfill my request till today. Please advice everyone before closing make sure everything taking care. Because afterwards they won’t care. ... More

Disappointing experience with Pulte Homes. Little customization options were available even when willing to pay for basic changes such as adding tile to a room instead of carpet. Felt mislead and lied to at various parts of the process as the sales office would tell you what to expect or what is upcoming but when you got to the build process that was not the case. Stressful closing process as the house was not completely ready and the builder fell back on excuses of "you can trust me" or the warranty will cover that after closing. Construction crew left trash throughout the house and yard after close. Final walk through felt more like a lip service and a head nod to 90% of the complaints because Pulte already moved on because according to the builder they only care about the structural stuff being right. ... More

I am writing to express my deep disappointment with the responsiveness and follow-through of the warranty department regarding issues with our newly constructed home. While we were very satisfied with the professionalism and attentiveness of both the sales team and the construction project managers, our experience with the warranty department has been far less positive. Unfortunately, we experienced a significant plumbing issue within two weeks of moving in, resulting in a basement flood due to an improperly sealed pipe penetration. Despite repeated attempts to contact the warranty department over several days as the situation worsened, we received no response. Amy our sales agent was ultimately instrumental in facilitating initial contact with the department. Throughout the repair process and subsequent warranty requests (over 15 in total), we have encountered a persistent lack of communication and follow-up. There have been instances where appointments were scheduled by the warranty department and then not honored, with explanations of a closed Colorado office leaving us without recourse. Furthermore, no representative from Pulte has ever visited our home to inspect the quality of the repairs or to address our ongoing concerns. The current lack of a clear and responsive communication channel with the warranty department raises serious doubts about the future resolution of outstanding issues. Frankly, if we had known the warranty would be handled in this manner, we would not have made the significant investment in a Pulte home. ... More

Anthony and Brandon(give 5's) have been great since ownership and they are fixing issues. Our buying experience from sales to finance was not up to expectations and went through multiple people in our process with lack of response and communication.

Overpriced optional choices. Workmanship not up to the standard I was used to. Pulte refused almost all of my simple requests claiming "the contract" made them do it.however there were no such provisions in the contract. For instance, I asked that the bathroom mirrors be left out but Pulte insisted on hanging them and glued them to the wall making it difficult to remove and rehang my better framed mirrors. After one month the exterior nails in the siding are popping out. The garage door doesn't close tight enough to keep the mice out. The side and backyard are graded so that the dirt will erode into the neighbor's yard. The shutters on the front of the house were not placed on top of the decorative brick but hung on the house and brick was put around them so it looks cheap. ... More

Have everything in writing that is promised before signing any agreement. Once you sign everybody acts like they have amnesia. The overall home is good for there price point I feel like they can put more into workmanship we had a lot of sheet rock imperfections half million dollar home you would think you would get a level 5 finish not the case. They sprayed cheap flat paint throughout the whole house ceiling and walls and they don’t paint the garage. Our kids bedrooms are hot because they are over the garage thermostat can be on 73 and rooms are 81 again half million dollar home you would think they would put returns in every room especially rooms over the garage which is non insulated. Happy to say they are coming back to fix the issue but felt it was a bit much the lengths I had to go through to prove what was going on. Overall we are happy with the home but the sales process should definitely have an over hall and ethics training and people held accountable and attention to detail on workmanship. ... More

Good building materials but very poor workmanship or poor contractors. Almost everything are heavily scratch after they finished installing (doors, windows, sink, bathtub, door handle .....). 3 sprinkler unit were buried sideways, some of units buried too low. There are many hairline cracks on the floor before we move in (bedroom, patio, garage). The cracks length from 1 foot to 8 feet and we was told those cracks are hydration cracks but I believe these are the foundation issues and it does come with 10 years foundation warranty, they don't do anything until the cracks 1/4 inch.

Overall exp was not that great , but is is ok .