Pulte Homes Reviews

If what you are looking for is quality work with a builder who is proactive in satisfactorily remedying workmanship issues then this isn't the builder for you. The home overall is in good condition however the subcontractors used by the builder were primarily people who could fog a mirror not specializing in their specific craft and the quality of the work speaks for itself. The builder's idea of remedying the workmanship is far from what you would expect for a new home or from a builder of this magnitude. In fact, I would be embarrassed to resale my home with some of the work that was done to it. Thankfully we plan to be here for a few years so I can have the work redone. But yet again, this shouldn't be the case when purchasing a new home. I can't stress enough to be sure to hire your own home inspector through all the phases of your build. I can't imagine what they would've done or not done structurally now knowing what they did and didn't do cosmetically. ... More

We have been in the house for over a month now. We had a list of issues from our walk through that weren’t fix before we moved in and additional issues we have found since moving in. There were covers left off of electrical outlets, broken freezer shelf, leaking shower in the master, and vent hood in the kitchen that was installed wrong. These are big issues , not just paint touch ups and we still have had no word on when any of it will be fixed. It appears your goal is to wait long enough for people to forget about things or end up doing the repairs themselves. It’s very disappointing. I wouldn’t recommend pulte to anyone. ... More

I had a bad experience around closing time as there seemed like there was no coordination or communication between the involved stakeholders. Closing got delayed and since i was moving from out of state that made my experience even worse overall.

It’s wonderful to be in a brand new home. Unfortunately, that gets ruined when you spend the first couple months constantly finding all of the poor workmanship that wasn’t caught during your brief final inspections. Walls out of square, sloppy craftsmanship all over the place, broken doors, drawers, and cabinets. Very slow response to get anything taken care of. If you’re thinking of building a new home in the Indianapolis area, go with anyone other than Pulte. You’ll be happy you did.

The sales team and field managers are client/owner focused throughout the process.

Mediocre quality and follow through from construction team! Pulte should do a better job upfront instead of sending subcontractors to constantly correct their mistakes.

When you do your walk through make sure you pay attention to everything.

The wrong stove was installed and the salesperson is not responding to me.

The joy of moving into our brand new "dream home" was short lived as we walked in to find pieces of insulation on the cooktop, dirty sinks and tub, dirty cabinets and windows. There was paint everywhere...on virtually every floor, outlet covers, towel bars, light sconces, etc. Caulking left a lot to be desired as well. Several doors rattle when closed and 1 door misses the strike plate entirely. The master bathroom plumbing backed up within the 1st couple of days (there was a spray paint cap in the drain line somewhere between the master bath and the clean-out). There were other issues as well such as gaps in molding and blue tape still stuck to issues that were never taken care of. Certainly, not a good first impression. Our punch list is over 170 items and still growing. Hopefully, all of the items will be taken care of and one day our "dream home" will truly be move-in ready. ... More

I am very disappointed that I haven't received any assistance after my first survey was completed. There are many things that were never completed for my home. No one has reached back out to me. The person who is the customer care rep, is non responsive. I definitely don't feel like a valued customer. I'm not satisfied with the discrepancies of my brand new home.

Too many stuff need rework and take more than two months to finish

We love our home & the actual building process was great. We had a great sales rep & field manager that were professional, informed, and super helpful throughout. Now that we've been in our home a little over a month, we've reported minor things that need fixed on several occasions and haven't been able to get much of a response. We notified our field manager, customer care coordinator, filed claims online and have still not gotten anything resolved & barely a response back. I know the market is crazy right now & tons of homes are being built so they're very busy, but I'm honestly shocked and a bit hurt by the blatant disregard. At this point, I'd say that overall Pulte is great up until closing. Once they have your money & everything's signed, it seems like they no longer care about how they treat you. I have no regrets about anything, am just a little disappointed. I expected more.. ... More

So far, quality of home is better than previous home from lower cost builder. However construction process was a nightmare.

Final works with quality assurance need more improvement.

I'd say Pulte is good but not great. It's like eating fast food. Some of it might taste good, but it's far from eating at a nice restaurant. It's just a matter of how many hairs you find in your food.

Nice having a brand new home however, quality is not great. Unmatched paint issues, service issues, carelessness.

Love the plan and the neighborhood, but beware - they were not great on correcting issues. We’ve built multiple times but this is the first time we’ve ever had a builder admit that something was constructed incorrectly and then ask us if we would rather correct it ourselves. About half of the issues they just never fixed, and getting an escalation contact was next to impossible.

Contacting the office and emailing the person and not getting reply. On a almost 3 weeks long issue

Builders lack of interest or responsiveness to resolving issues after home is handed over materials used in home thats are cheap quality for high price paid such as wall paint etc .

We chose pulte because of their reputation, But not very happy with the quality of the house.

One man cannot take care of the requests at this complex along with 2 or 3 of your other condo complexes. It’s not humanly possible. The main concern of Pulte is build, sell and make money. You have no interest in all the people who have already bought a place. There are a lot of really nice people living here. Many are very disappointed in Pulte. When you call or email you are immediately told to go online to take care of your request. There is no personalization. They are all robots. Also, the law firm you hired for the closing were very unprofessional. We had to stand in a hallway signing many papers on a counter probably 12” x24”. We were 3 people standing not more then maybe 8” apart. This is the way they were handling COVID precautions! ... More

I’m sad to write this review, because the actual home buying experience with Pulte was amazing. But now that I’ve been in my home for 2 months, I’m noticing so many issues. Cracked tiles, missing/poorly done grout work, crooked windows, broken windows, holes emerging in my yard and I’m still trying to get the thousands of paint droplets off my hardwood flooring. This is my second new build and we never experienced this level of poor workmanship in our prior home. So utterly disappointing.

Quality hard to maintain. 3 project managers. Punch work slow after closing.

If you have a home with on demand water heater makes sure it works properly, Otherwise cold showers. Make sure all sewage lines have been cleared of construction debris. Respond quickly to any water leaks that the City of Rio Rancho, NM, informs you about.

The w Quality of workmanship poor