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Pulte Homes Reviews
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What Real Homeowners Say About Pulte Homes
With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16136 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.
Customer Reviews
Pulte Homes - Great experience overall with Pulte!
- Nathan P.
- Verified Homebuyer
- April 15, 2021
- Houston, TX
Great experience overall with Pulte!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Nice unique homes with smart features
- Hakam A.
- Verified Homebuyer
- April 12, 2021
- McKinney, TX
Nice unique homes with smart features
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Terrible experience!
- Kaitlin P.
- Verified Homebuyer
- April 12, 2021
- Calabash, NC
We are so frustrated with Pulte. We have leaking doors, an upgraded electrical package that was installed incorrectly, missing fixtures, a beautiful but faulty sliding glass door that needs repair, sticky paint, a leaking shower and the list goes on and on. Communication is terrible. I receive work orders for things to be repaired and then no one shows up. None of these issues have been addressed and we have been in the house for over a month. If you buy from Pulte be prepared for a long list of issues and top dollar for shotty work. It’s no wonder they have pending lawsuits.
Pulte Homes responded:
We are so disappointed to hear that you have unresolved concerns with your home and are having a hard time getting them addressed. We would like to help escalate these concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Engaged and Involved - Like Family
- Laura B.
- Verified Homebuyer
- April 12, 2021
- Canoga Park, CA
I experienced an issue after I moved in and the field managers (Tim and Javier) both assisted me with the process to get the issue remedied. I had gone through warranty but both personally came to my door to inspect and deeply apologize for any trouble. Javier and Tim would also drop by to check in on the process as well as text me to see if everything was OK. At times, while I walking my dogs, I would bump into them and, like family, they would always say hello and ask if all is well. I feel well taken care and much enjoying my beautiful amazing home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Our field manager, Michael was great and pleasure to work with.
- Fred S.
- Verified Homebuyer
- April 12, 2021
- Estero, FL
A very positive home buying experience. Each step in the home building process was organized and covered all the features and options available in our community.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Pulte Homes - Some Pulte representatives were very helpful
- Robert O.
- Verified Homebuyer
- April 12, 2021
- Flemington, NJ
Some Pulte representatives were very helpful
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Pulte Homes - We are very pleased with our new home.
- Corey B.
- Verified Homebuyer
- April 11, 2021
- Ann Arbor, MI
We are very pleased with our new home. Definitely recommend Pulte to someone looking for new construction.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Consistent quality of build
- Anonymous
- Verified Homebuyer
- April 11, 2021
- Holliston, MA
It seems Pulte has refined a success formula by building a quality home with the best of systems and appliances and finish work. Always a good investment.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
It was great until closing approached. Rather than move date back Pulte rushed. We have been in our home 6 weeks and have submitted over 30 work orders and spent hours scheduling and arguing over repairs.lte
- Michael B.
- Verified Homebuyer
- April 11, 2021
- Rio Rancho, NM
Great at first. Closing rushed and bad finishing and cleaning of home. In 6 weeks we have submitted over 30 work orders for warranty repairs.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 2
Pulte Homes - Great experience with the home so far and the entire Pulte team
- Taylor D.
- Verified Homebuyer
- April 11, 2021
- Charlotte, NC
Great experience with the home so far and the entire Pulte team has been very helpful throughout the whole process!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Easiest home buying process
- Susan S.
- Verified Homebuyer
- April 11, 2021
- Bloomingdale, IL
This is the third new construction home that we've built but the first with Pulte. It was, by far, the best experience we've had from sales to post-closing. Every step o the way, the team communicated with us and quickly responded to any questions. We learned things at our walk-through that we never knew about construction and wished we'd had the Pulte homeowner book with our first house. Since humans build houses, they are not perfect. However, the process for getting items addressed is easy, and the work is completed quickly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Very good home buying experience.
- Anonymous
- Verified Homebuyer
- April 10, 2021
- Riverview, FL
Very good home buying experience.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - Everything was great with my super intendant however Jessica
- Paul P.
- Verified Homebuyer
- April 10, 2021
- Liberty Hill, TX
Everything was great with my super intendant however Jessica did tell us some lies and neglected to assist us on her day off
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Our home building experience was exceptional!
- David M.
- Verified Homebuyer
- April 10, 2021
- McKinney, TX
Our home building experience was exceptional! All Pulte personnel was extremely helpful and professional. I believe that they genuinely care about their customers.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The Pulte team strives to provide a good home buying experience and a well-built home
- Pamela A.
- Verified Homebuyer
- April 09, 2021
- Acworth, GA
Having been a builder's agent for most of my real estate career, I can appreciate the cohesive effort that the Pulte team provides; from the knowledgeable onsite sales team, to the helpful Pulte mortgage staff, through the smooth closing, everything was done with an eye to staying on track to complete the home in a timely manner. The quality control that Pulte provides is second to none and the after closing follow-through has been terrific!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - Alan Suddeth is who I dealt mostly with.
- Mackenzie C.
- Verified Homebuyer
- April 09, 2021
- Charlotte, NC
Alan Suddeth is who I dealt mostly with. He’s kind, personable, and quick to respond. He will keep you updated throughout the entire process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Communication
- Hannah J.
- Verified Homebuyer
- April 09, 2021
- Plymouth, MN
Every step of the process with Pulte was great! We had an excellent sales manager that answered all of our questions and felt like a go-to guide throughout the process, better than any other builder we talked with. The construction team was also wonderful! Our construction manager was very trustworthy and knowledgeable and made us feel like our home was in good hands at all stages of the build.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Had a great experience building with Pulte
- Andrew W.
- Verified Homebuyer
- April 09, 2021
- Indian Land, SC
Had a great experience building with Pulte
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Total Honesty
- Ronald B.
- Verified Homebuyer
- April 09, 2021
- Winter Garden, FL
There was no “guess work” involved in our House Building experience. The Builders like Frank at Lakeview Persevere, kept us informed every step of the way and after the home was completed, Frank would check up on my family to ensure we were enjoying our new home! Thank you Pulty Builders!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - It was an easy process, from the building to the mortgage everyone
- Steven H.
- Verified Homebuyer
- April 09, 2021
- Buckeye, AZ
It was an easy process, from the building to the mortgage everyone was responsive and helpful.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great Service and follow up throughout the building process
- Joe U.
- Verified Homebuyer
- April 09, 2021
- Huntersville, NC
Pulte home has done a good Job every step of the way during the entire building process. Theve kept me informed on timelines, deliverable up to closing. The staff was excellent from The Sales Agent (Maryann) and the construction Supervisor(Chris). Very good Job
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Mortgage is terrible
- Anonymous
- Verified Homebuyer
- April 09, 2021
- Estero, FL
The local process with Pulte (sales rep and building manager) was amazing. The Pulte Mortgage side in Colorado was terrible. They will make promises then stop communicating with you when you need them the most.
Pulte Homes responded:
While we are happy to hear that our local team provided a wonderful experience for you, we are sorry that you had such a hard time working with Pulte Mortgage. If there is any feedback you would like us to share with their team, please feel free to email customersupport@pultegroup.com. Thank you. ^AH
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 1
Sherrie, sales agent, went above and beyond to make buying experience outstanding.
- James S.
- Verified Homebuyer
- April 09, 2021
- Acworth, GA
Basic construction very good, however, attention to detail and finish work needs attention.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Pulte Homes - Brian the field manager was awesome.
- Natasha H.
- Verified Homebuyer
- April 09, 2021
- Spring, TX
Brian the field manager was awesome. He made sure the issue we did have was taken care of promptly and properly. He made our entire build process seem less. This guy is definitely a great asset to your company.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - The entire team delivered on what they said they would.
- James R.
- Verified Homebuyer
- April 09, 2021
- Estero, FL
The entire team delivered on what they said they would. Mike and Jason have gone out of the way to address any issues or concerns making this home building process enjoyable.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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