Pulte Homes Reviews

Do not think that they care about you, because they don’t. From the beginning rude salesmen, craftsmen ship is shoddy. The only person that did a good job was a guy name Wes and his Boss. Buying a Pulte home wasn’t fun, and I already have my home up for sale.

We love our FLOORPLAN. The process caused so much unnecessary stress and frustration though. Our sales rep would tell us one thing, then lie and say she never said it ( though i had all the proof ) miscommunication was a constant issue. It wasn’t until after we closed we found out we lived in an area where you hear gunshots, ringing almost every day. As if they purposely scheduled us on days and times that the gun range was closed. The design center team told me at my first visit that I could not get something in my floor plan later found out that I could have gotten the specific upgrade. We had to go months without any updates because our initial construction manager was incompetent and decided to leave the company. In that time of having no construction manager and no updates, the contractors were building us the wrong floorplan layout, and it wasn’t until we decided to stop by, we made them stop what they were doing. Our new construction manager, Chris tried his very best to make The rest of the process smoother for us but I had to get with him also for wanting us to close with a known hole in our drywall behind our kitchen oven range and the backsplash. The one good thing I can’t say is one of the upper management personnels did ask us how they could rectify all of our issues that we experience but before we could answered, Pulte legal team, decided to hit my realtor with a cease and desist Because my realtor called them out on everything shady they were doing and held them accountable. Even after that, the issues still continued. The final straw that made me completely over Pulte is the fact that our closing was pushed out one week due to Pulte, not completing the requirements from the appraiser report. And each time the appraiser came out to our home, with the OK from Pulte, and being advised that all items have been fixed, all items were in fact NOT fixed, causing us as the buyers to pay THREE!! additional appraiser fees of $785 EACH. Pulte should have fixed the issues the first time and they didn’t care how it affected us as the buyers. Pushing our closing out because the home was not ready also made us accrue additional closing fees because we closed in the beginning of a new month. Thousands of dollars we lost out on because of that. And lastly, Pulte promised to give us about $45,000 worth of incentives regardless of the lender we chose.(In house or outside) . This was listed in our contract and verified multiple times. The moment Pulte got notice that we were going to stick with our outside Lender, Pulte decided to be really nasty and push our closing up 3 weeks , Thinking we would not be ready as the buyers when again, they were the ones who did not have the home appraisal inspection ready) and all of the incentives they were going to give us they decided to put on the buyer side of the CD documents after they realized we were scheduled to receive money back at closing On top of the adjustments we received for all of the inconvenience during our process. Real nasty work I tell ya! When we finally made it to our closing day, pulte gave the other five buyers a closing gift, i know because they made us wait 3 hours for our keys and we saw all of the bother buyers being handed a gift, but they did not give us one at all. Now that we have been in our home for two months, we experienced a leak in our secondary bathroom. Because the shower head was switched out, Warranty tried to blame the leak on that and did not want to fix it. The plumbing contractors they use actually sent out an apprentice worker to our home to rectify the leak issue and this apprentice specifically stated that he apologize, he only been on the job for five weeks and he had no idea what he was doing or where the leak was coming from. Pulte cut a square in our drywall To try to see where the leak was coming from and have yet to come back out and fix it . we hired our own professional plumbers to come out and rectify the issue and they were able to confirm within minutes the leak had nothing to do with us having the showerhead switched out, but it came from the piping behind the wall that was not screwed on tightly. This would have only been found by cutting a hole in the wall. It’s mind blowing that their contractors could not find the issue though. Pulte has yet to come out And repair the drywall. And they also do not want to fix the issue in my owners bathroom because my shower It has been spray-painted, but the issue is also too. The owners bathtub as well, and those fixtures have not been switched at all. The issue is behind the walls though.. so far, those are the major issues that we are experiencing after closing everything else seems to be fine. We paid for the tv mount upgrade in every room, so that The cords Would be behind the wall, but we cannot use that feature because whoever installed it install the piping for the cord and the electrical socket too far apart . but I’m more than sure that is because I stayed on top of there every morning throughout the process to make sure nothing else would Causes any major issues. ... More

This is my second Pulte home, unfortunately the quality has significantly decrease. I would be happy to show my home to any potential buys so they know in advance what they are getting.

We identified several issues, including unfinished work and defects, during our walkthrough. Given the current state of the house, it would be unreasonable for Pulte to request us to proceed with the closing. If we were local, I would decline the closing because the house is not ready for occupancy. Even after the closing, Pulte had yet to assign workers to address issues in our house, hindering our ability to change the garage door code. In the days following the closing, we visited our new house multiple times and discovered new problems regularly, such as chipped hardwood floors that raised concerns about the material quality. The window frames were constructed using defective wood, prompting questions about Pulte's choice of materials. Additionally, the toilet was either blocked or flooded, presumably due to workers using it (which they shouldn't). We have also brought some belongings from our old house to the new one, and I'm concerned about the security of these items. The design lacks consideration for convenience. For instance, in the master bath, there's no accessible location for a dry towel after a shower. The towel bar is actually installed in the toilet room, a separate space from the shower. Finding a suitable spot for a towel bar within reach in the shower is challenging. In the kitchen, there are large cabinets but a shortage of drawers, making it difficult to efficiently organize the space for various storage needs ... More

There were numerous things leading up to close that were not checked or inspected at high quality standard. I had to find those things and provide them to Pulte. The construction manager did work quickly to address these issues and concerns but they should have been caught sooner. Such as the water didn’t work and sinks were clogged. I caught that from running water in all sinks

Although we like the unit, dealing with Pulte has been very frustrating. From sales, to closing, to builder manager, to "customer care", there is a overall lack of communication and transparency. Finishing of our unit is messy and careless. Many items on our punch list have not been fixed, and our customer care people have not responded to our email requesting a meeting. Even a simple acknowledgement of our email would have been appreciated. Taking the experience as a whole, knowing what we know now, I doubt we would have bought from Pulte.

Our experience with Pulte had positives and negatives. We chose to build with Pulte because of the lot location and available floor plans, not because of a favorable Pulte reputation. We knew we were taking a chance, but hopeful Pulte would raise their standards with our more expensive home. This was our fifth house to have built with the last two being custom homes, so our expectations were high. On the good side: Our sales rep was very good. Knowledgeable and helpful. On the marginal side: The choices we had to pick from for interior selections were very limited. Especially for a house in our price range. We have made many changes already in our first two months of ownership with more to come. Also, we chose a new floor plan to Pulte, and it included unknown design flaws not corrected. before build. The bad; Quality of the subcontractor's workmanship, especially the drywall contractor, was very poor. Uneven walls, corners out of square, poor drywall finishing and painting, etc. Some flaws were able to be improved through rework before closing but others were not. Unfortunately, we will live with the results for years to come, or until we have it redone ourselves. It makes us sick to look at the final product in light the price we paid. Seems as if our neighbors had the same experience. If Pulte wants to improve their image as a production builder with higher end houses, there needs to be a mindset change to think and act more like a custom builder. Improve offerings. Raise expectations of contractors. Hold contractors accountable for their work. Keep work areas clean and safe. Have some pride!! I understand Pulte looks at the process as a business to complete a house as quickly as possible to take in the cash. However, if there was more ownership, accountability and pride towards the end product and therefore customer satisfaction, it would go a long way. ... More

The experience with our salesperson, David was fantastic. Everything else was average or even subpar. At the closing, we only received one working key for our new home. The other 2 keys were uncut. We were told the proper keys would be sent in the mail instantly and over a month later they were not sent out. After contacting them again, they mailed us 2 keys but they did not fit the lock so we ended up buying a new door lock and installing it ourselves. There are also several minor issues in the house that have been brought to the builders attention but not addressed including areas that need to be painted and nails that can be felt on the floor of the carpet. Once the closing was done, the builder stop being responsive. The only exception is David, who has been helpful even when things are not in his area of expertise. ... More

Problems with AC, smoke detector, completing things that should have been done before Settlement, inability to access warranty website and no one answers the phone during normal business hours. Omar, Dale, and Jason are great, but I believe many others simply don’t care about doing a good job or even feel like working at all.

There were several major issues with my home which caused closing to get pushed back multiple times. My original construction manager Terran was not helpful at all and tried to get me to close on an unsatisfactory home. He was only interested in being rated a 9 or 10 and not in actually helping me fix the problems with my home. I had to go above him, to his boss Jordan, and only then did my buying experience begin to take a positive turn. Unfortunately, because there were so many major problems with my home, several minor things did not get addressed before closing. So far the warranty department has been very helpful and understanding in addressing these minor concerns. Also, Shilo, who I dealt with in the mortgage process, was very helpful. ... More

We had many issues throughout our process. We signed our contract prior to the rapid increase in interest rates. We enjoyed the customization options provided and going to the design center. However as we approached closing our appraisal came in well below the contracted price (over $100k). This had “never happened before” and they would work to make it right. Claims of multiple appraisals never came to fruition, lack of proper communication to us as well as internally were very surprising and disappointing. We obviously went with Pulte as the lender as that is how they bait and hook you into getting extra incentives. So the fact their lending team, sales team, and closing team seemed to have no way to communicate was shocking. They failed to rectify issues and almost led us to walk away from the deal. Our construction manager was top class and very attentive and quick to help and communicate their piece of the process so we were thankful for them. But the sales team, lending side, and closing side was a mess. We have built other homes before and never struggled like this, leading to the title of the review, “Surprisingly Disappointed.” ... More

Being in the construction business we came away somewhat appalled at the lack of communication and the lack of workmanship from the start of the home to the closing of the house. The house was not in move in condition when we had to close which in turn took numerous days to clean before moving in!

This is my first experience with Pulte. I have been less than impressed. With this home I upgraded several options and unfortunately many of the upgraded options were executed poorly in the build process. This left a lengthy list of items to complete post closing and severe buyer’s remorse. I have been in my home almost 60 days now and am still having challenges with some of the subcontractors to complete their assigned task correctly. I understand there is a labor shortage so things take time, but there is no excuse for poor craftsmanship. Several of the outstanding items are a result of a trade clearly rushing through the task. This is unacceptable. On their website Pulte frequently mentions “quality”, “higher standards”, “attention to detail” but candidly I did not see this during my build process. During my build process there were items I had to call out to my site mgr (I.e a door created when there wasn’t one selected, a missing transom window, an uninstalled grounding wire from my exterior electrical box, the wrong accent stone placed on the home, etc). For these reasons I will not use again or recommend Pulte to family or friends. ... More

The quality does not reflect the price increases, homes are being sold for 6-700k+ but the lack of attention to detail is disappointing. Simple things like sanding down doors before painting them isn't done. The sense of urgency for repairs has dropped to almost zero now that I've closed on my house. My house is still filled with blue tape and has issues that aren't being resolved.

The house still has many unfinished issues and we were rushed to close. All along the way we were assured that the issues were to be addressed. Not until after our physical move in have the remaining issues been tended to, thanks to Toney in Customer Care. Construction and the pre closing department need to finish before giving the sign off for closing. Nick, our construction manager, was aware of unfinished issues. He never should have given the go ahead to close. Furthermore, he and the other construction managers seem to have NO oversight. Someone should be overlooking the job - or lack there of - that the construction crew is doing. I am currently trying to reach someone in the corporate office to discuss this further. TY ... More

It's worst and I am not going to think again going ever with Pulte Homes. Buying and building process with them was is fine but we are very disappointed with the quality of work and materials they used in the home even with everything we chosen to upgrade. I feel like we have overpaid them a lot compared to the value we received. I have contacted the service agent to get these fixed and still from 2 months waiting to get fixed With upgrades, Most of them marked to get fixed during the final walkthrough were still had open between the final walkthrough and the closing. we feel Pulte is focusing only on building many homes as they can and increasing the revenue number. Another thing I'm extremely disappointed with is that Pulte isn't flexible at all. You would have to work per their schedule and they will hardly make any changes you would want to make in the schedule even with early communication. I would advise new buyers to be very careful in buying a Pulte home. ... More

I'd take it back if possible.

The home appears to be in great shape; the problem is with the other factors that go into building a home from the ground up. The overall administrative function, the loan processing process, and delivery of the home was terrible. As I stated earlier, the house appears to be built solidly, but everything else was a COMPLETE mess.

We signed up for a home and until we pay the earnest money, the sales rep was behind us and after that she never responded to our emails / texts or any questions. I will never buy from Pulte again.

I will never do business with Pulte again. The Company only cares about the bottom line and they know that once they’ve got you in a contract they have the upper hand, so they will take advantage of that. If you’re considering buying a new home, stay away from Pulte. There are plenty of other builders who will offer you the same warranty they do, but they will treat you like a customer, not prey.

I had the great experience while making the offer on the house. The agent was super responsive and provide all the information in timely manner. However after closing builder did not complete the remaining repairs as they promised and as sign in the contract. It took almost 2 months to get those issues addressed after the closing. I needed to follow up multiple times on those repairs. They even lied mentioning everything fixed even when none of those items were addressed. It became very hard to trust.

I am shocked at the lack of quality in the workmanship of my new home. I have a long list of items that I should not have to contact the builder to fix. It's a matter of thoroughness, which Pulte does not follow at all.

I moved in and had tons of issues with no response from the HOA or the mortgage office since the mortgage was sold before I moved in.

The quality is not good and the way construction is not as expected

Overall attention to details missing in build quality process , I was forces to close incomplete house and closing department didn't fallowed his own closing procedure and did `t provide me enough time to inspect Now whole burden is on already overloaded support team