Pulte Homes Reviews

Pulte seems great on the surface, but the more 3rd party inspections we had and the longer we live in the house its very clear how bad of a job they did and covered parts up so you wouldn't notice. We had shelves falling over after 2 months of use, our garage drains towards the house, not out the garage door, doors hung wrong, tack strips poking through the carpet to the point they were drawing blood if stepped on, with no one offering to properly fix anything and just add more band aids over top. Some of my issues I pointed out during the buying process, was promised it would be fixed, promised it did get fixed then later I find out that none of that was true and its the exact same as it was before. All they care about now is money, not quality, or making good homes. Most of the contractors don't show any pride in their work, and its clear that instead of getting a slightly better contractor, Pulte just hopes you don't notice. Some things are done beautifully though, for example our tile work was done suburb. I hope in the next few years I can fix all the issues they have left me and have the home that I paid for. ... More

I feel this House was rushed to be built and closed on for financial gains. Numerous craftmanship and material issues, most that were addressed at walk through, have not been resolved. It is now two months past closing and we're still waiting for simple things to be repaired and or replaced. This was my first time purchasing a new home, and it has been far from a pleasant experience for me or my family.

Pulte good on buying end. Needs continual follow up post purchase. Pulte staff very good.

We've been trying for years to have a new house built. We decided to go with Pulte because they had the floor plan we liked. During the build process, communication was pretty weak. They were 5 months late completing the house. During this time, getting updates was difficult. When it came time to close, the closing agent didn't have the most up to date paperwork (good thing I was paying attention). When we took delivery of the house, we began to notice just how poor the finishes actually were. Most of the doors have either finish or open/close defects while the majority of the trim (door jams, baseboards, etc) is of poor quality. The grout is the wrong color or suffers from efflorescence, not sure which. There are hollow tiles (poor contact to the floor), entry way threshlds that pop off, wrong toilets, thin spots in the front landscaping cover, mismatched stucco patchwork, the quartz counters chip and stain easily and the list goes on. Next time we'll pay a little more attention to the quality of the model and inspect some of the quick move-in units before we commit to build. Pulte will be at the bottom of our list, if on it at all. Anyone who buys a Putle house should be prepared to lower their expectations or be disappointed. ... More

Moved into our house for over a month, and have found several issues. Broken tiles covered with caulk, running toilets, shoddy painting, bent window screens, leaking shower heads. We work full time jobs, Pulte can’t come to fix issues on the weekend. Buyer Beware

The thing that really bothered me was at the walkthru; the Pulte guys gave me an assurance that "If I needed anything to just reach out to them". Well I did. And no response. Guess they did not care anymore since the unit was sold. It was all song and dance.

Still waiting on getting items to be finished that should have been done at closing.

Use extreme caution on knowing all the rules, associations involved and before you sign off on walk through go through it with a fine tooth comb. In fact spend the money for a home inspector even though the house is new.

Every time we discovered a mis-communication or error during the construction phase, we were told there was nothing that could be done, or to hire an independent contractor after the house was completed. Not one accomodation that we requested was made (for example: a 2nd sink in the kids' bathroom or a washer/dryer hook up in the garage). When it was discovered that there was an error in the back yard layout and we had no way to get a wheel barrow through, the foreman promised us a 2nd gate to remedy the issue. Yet, he then told his managers that he never made that promise. Sandy and Chiristi were the only two employees who were people of their word and we could trust in this process. Upon completion, so many details were left unfinished. One minor example was we couldn't figure out why our outside lights didn't work. When we looked closer, there were no lightbulbs and the styrofoam packing was still inside the fixtures. Overall, we are going to be very happy in our hew home, but the sales pitch and exclamations about 5 star customer service and attention to detail, fall short on many levels. ... More

You expect builders to overcharge for upgrades however I have been disappointed in the lack of pride in the workmanship. I have many things that still need to be fixed such as painting touch ups inside and outside, wires that need to be properly pulled into the ceiling, concrete touch up on driveway, and the house is infested with ants (how does that happen on a brand new house?)

Very nice people, but a cumbersome process to get any warranty work completed. We have been waiting 6 weeks for touch-up paint.

Don't get me wrong, we love our home, but we've spent weeks having to touch up the details in our home ourselves because the painting was shoddy and the cabinets looked thrown up in a hurry with visible gaps everywhere. Plenty of nice aspects to the home, too, but we constantly had to stay on top of the builders to do good work and fix mistakes.

We were pleased with initial construction but concerns after closing have been difficult to get resolved. Has required multiple requests, multiple follow ups, multiple submissions of texts, emails & Pulte website service forms, promises to get back to us in two business days but receive no response.

Overall we like the lay out and lot of the house. Craftsmanship of drywall, paint and ceiling is poor. Responsiveness is poor after closing. Lots of promises but slow response, if any, with follow through.

So many oversights during construction. Supervisor (Dom) made promises that never happened, lied about carpet pad being replaced after a second plumbing leak. He said he inspected the plumbing after each time the master tub was installed (4 times)Two days after our walk through none of the work on our punch-list was done and then all the blue tape that was used to mark deficiencies was taken down without any of the work being done. Made what should have been a happy time for us beyond stressful. Josh and Tony seemed to be the only people that cared about us and the quality of work but they didnt get involved till after Dom failed to come through. ... More

Often they don't show up, or can't tell they fixed anything - the sub contractors really should leave a business card so we at least know they showed. So far taking weeks to secure repairs, takes a week to schedule, then realize they don't show, then need to follow with Pulte, send another request, and repeat cycle. Frustrating

We have been in our house for 6 weeks. The craftsmanship is not great and we can see some corners have been cut to get these house completed faster. Our major concern is the lot and grass. I have already called and requested part of my lawn be replaced since the grass never took and is now dead. We argued about the slope in the back and said it would be a problem and it is. They refused to address this issue and ignored my concerns. The carpet is not great and we paid for upgraded material but feel it is still sub par. The sales person did not provide all details of upgrades available and seemed scatter brained during the last few weeks of our build causing confusion for the foreman and our realtor. ... More

Pulte lacks craftsmanship when it comes to being a national builder, possibly due to outsourcing the various build jobs to cheaper unknown contrators without proper quality checks in place. To be more specific, the drywall and brick work was noticeably degraded and imprecise. Drywalls were crooked, lumpy and off by few inches around every wall, post, pillar, ceiling and window area. Bricks were misaligned and chipped all over. Pulte windows seem to be of the cheapest quality. Others areas of the construction were acceptable. The upgrade options are heavily overpriced, almost 2-3 folds, when compared to what those items sell for in the market. To sum it up, I would rate them a below average builder since Pulte is just a rubber stamp and the actual work is carried out my multiple small scale contracting companies. ... More

Sales office was of low assistance. Seemed as if it did not care about the sale. Very slow in responding to questions and did not always speak the truth. Have a strong and knowledgeable realtor of your own to control the deal.

As I moved into my home I found a lot of things that I am not pleased with... like water damage to one of my doors, the toilet paper wall mounts too close together... uneven walls... drywall issues... rust stains in my tub.... and the fact that the place was not cleaned before I moved in... I have to mop, clean cabinets, bathrooms, the whole house before I could move my stuff in...

The beginning of the building process was ideal. The flexibility, communication and friendliness was stellar when picking a lot, model, and floor plan. Once we gave the initial deposit, the flexibility and communication became less. However, we were still able to adjust meeting times and reassured that we would have a quality team to build our home. We are happy with the overall build but the attention to detail was lacking. Many things were pointed out during the walkthrough before closing and we were assured these things we would taken care of. Some were and some still have not. After closing, we were assured if anything under warranty needed to be fix to call the Pulte hotline. I’ve had to call twice for two separate issues. Both issues were considered urgent and I was told I would receive a call in 24-48 hours. Neither times did I receive a call. I had to go back to the initial sells manager for help, who had to contact her boss. The second time I simply called the company that I knew could repair the problem. ... More

Garnit broken and they lied its part of granite

Timely delivered but not happy with the quality of the material and lot of hidden things that weren’t explained during booking of home. On top of that, if we need to avail any service from the vendor, their charge is too high. Somehow I feel I paid much more and received the low quality home.

Do not like front end garage, gives home a tacky look. Mail boxes should be in front of homes. Not in central location like a apartment complex. Some of us seniors may be able to walk to mailboxes or do not to get in cars to get mail.

Made a list of repairs with Builders during walk through 2 months ago which they promised to fix but have only fixed one MINOR issue. There is very little communication. Once you close with Pulte, they forget all about you. The warranty department is no better. They set up appointments and when service arrives, the repair man doesnt repair the issue that the appointment was for.