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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15982 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Sales and Service
- Edward M.
- Verified HomeBuyer
- January 29, 2021
- Las Vegas, NV
Our sales person was outstanding, she was always available with great follow-up and continuous communication. This is in sharp contrast to our Customer Service Manager/Superintendent; It was a constant struggle to have him address builder defects and schedule remediation with subcontractors. He failed to follow up, did not return calls or emails and unlike our sales person, was not an advocate for us. Pulte builds a good home and there are bound to be issues, what makes a difference is how you address the problems after sale and they failed to perform.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Quick, top quality, and responsive to follow-ups
- Gabriel F.
- Verified HomeBuyer
- January 29, 2021
- Hayward, CA
Home was completed earlier than expected with near perfection. Minor mishaps are completely understandable and was fixed up at no additional costs. Customer service is top notch.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Peace of Mind
- Ramneet S.
- Verified HomeBuyer
- January 28, 2021
- BUCKEYE, AZ
Robert Really went above and beyond to remove all doubts we had in addition to any fixes/minor touch ups that were needed during the move in. That speaks volumes about the company's focus on customer expereince.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Meghan and Nico were awesome to work with!
- Natasha T.
- Verified HomeBuyer
- January 28, 2021
- Mount Pleasant, SC
Meghan and Nico were awesome to work with! Meghan was extremely responsive and very helpful through the entire process. Nico was very personable, helpful, and always went the extra mile. No matter what time of day I showed up to the house he would be at our house or another house in the neighborhood working to solve problems.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Bought a very beautiful house from Pulte
- Venkatesh R.
- Verified HomeBuyer
- January 28, 2021
- Novi, MI
I bought my first house from Pulte. I was a little unhappy because of the delay in closing which caused little inconvenience and cost me some money to extend the lease in my previous apartment, but if you ask me now I'm more than happy about my new house. The location, the corner site and THE GORGEOUS INTERIORS; It will be a dream for everyone to own a house like mine. I highly recommend Pulte to everyone especially to immigrants like me who don't know anything about the home buying process and are buying for the first time. In fact I have already referred some of my friends to buy from Pulte.
Total Score 5
Quality 5
Trustworthiness 3
Responsiveness 4
the care and they showed so much pride on what they built
- Raymund H.
- Verified HomeBuyer
- January 28, 2021
- Hayward, CA
The process is so smooth with Pulte Sales Team, Pulte Mortgage and the Builders. Love the 60 days warranty of any issues after my move here, I already feel at home from the moment I step into here and get to know the people around Pulte Team. Awesome Job!
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Lack of response and professionalism.
- Orlando M.
- Verified HomeBuyer
- January 28, 2021
- Spring Hill, TN
Make sure to follow up and remain vigilant with the home building process. Frankly, I bought into the neighborhood however very disappointed with the builder and their process. I’m very disappointed with the entire experience.
Pulte Homes responded:
We are so sorry to hear that you are disappointed with your new home build experience. If we can assist in any way or if you would like to provide any additional feedback, please feel free to email customersupport@pultegroup.com and please include your address and contact information. ^AH
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 2
Pulte Homes - Construction manager was outstanding
- Alexander A.
- Verified HomeBuyer
- January 28, 2021
- Flemington, NJ
Construction manager was outstanding
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - I would not recommend Pulte to others who are interesting in
- Anonymous
- Verified HomeBuyer
- January 28, 2021
- New Hill, NC
I would not recommend Pulte to others who are interesting in using this builder. After being in the house for a month, I have noticed numerous items that were completely poorly. The lack of response from the PM is disheartening. I have friend who is ready to sign in a different Pulte community that I will be discouraging from doing so.
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 3
Excellent Sales, Design, Building Management and Post Closing Customer Services
- Anonymous
- Verified HomeBuyer
- January 28, 2021
- SARASOTA, FL
My 'holistic' experience was excellent from start to finish. I'd recommend Pulte to anyone looking to build in a new builder community environment. My home is lovely and as close to perfect as one can be in these days of 'fast' build. My critique of the process was the inability to 'personalize' certain elements, e.g., punch a hole in a wall during the construction process (as opposed to having to wait until post finish) and to manage the installation of height-driven items, e.g., shelving placement. For example, the standard height for their clothing shelves are quite high for a short ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Pulte Homes - The home was one of the best builded home I’ve seen.
- John P.
- Verified HomeBuyer
- January 28, 2021
- Melissa, TX
The home was one of the best builded home I’ve seen. Pulty builds high quality homes. They do not cut corner.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The most that I stand out is his professionalism and his communication for any question as well as his availability.
- Carmen R.
- Verified HomeBuyer
- January 28, 2021
- Davenport, FL
Our experience is very blessed because we had always tried to buy a property but we had problems, but thanks to God and the company we made some of our dreams come true. The company They are always in communication with the client and any questions or help are available. I recommend this company for its integrity, security, punctuality, honesty and in every step that is in the process, you are always in communication. I know that this company many families who wish to have their home their dreams will come true.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Great sakes staff, very attentive to your needs.
- Arthur F.
- Verified HomeBuyer
- January 28, 2021
- McKinney, TX
Great sakes staff, very attentive to your needs.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - QUALITY CONTROL should be much better.
- Stanley M.
- Verified HomeBuyer
- January 27, 2021
- ALVA, FL
QUALITY CONTROL should be much better. Some sub-contractors do not clean up messes they made to material that was previous installed. Pulte personal do not seem to check after them to see they have done the job right or cleaned up afterwards.
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 4
Below average quality of construction.
- Stephen B.
- Verified HomeBuyer
- January 27, 2021
- Calabash, NC
Good floor plan in the home we purchased.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Pulte Homes - Terrible experience!
- Brenda C.
- Verified HomeBuyer
- January 27, 2021
- St Augustine, FL
Terrible experience!! They don't pay their bill. I would never ever recommend this builder to my worst enemy!!!
Pulte Homes responded:
We are so disappointed to hear that you had a terrible experience working with us. We would be happy to address any concerns you have or discuss this negative situation. In order to do so, please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
They said 110 days and we had our house in 110 days. Mark S., Nathan and Victoria were wonderful to work with, very pleased
- Mark A.
- Verified HomeBuyer
- January 27, 2021
- Naples, FL
Highly recommend this builder, love the house. Only regret is not buying more options.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Overall It was good experience with Pulte, delivered as promised.
- Rajender G.
- Verified HomeBuyer
- January 27, 2021
- Novi, MI
Overall It was good experience with Pulte, delivered as promised. great response to the issues. Pulte is available for you questions or concerns.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Transparency, Speed, and Price
- Bovorn H.
- Verified HomeBuyer
- January 27, 2021
- Lynnwood, WA
My partner and I had a great experience with Pulte Homes.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Pulte Homes - Overall i had a good experience with pulte.
- Sudheer M.
- Verified HomeBuyer
- January 27, 2021
- North Brunswick, NJ
Overall i had a good experience with pulte. I would definitely recommend to my friends
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - They've done an excellent job!
- Susan M.
- Verified HomeBuyer
- January 27, 2021
- Brentwood, CA
They've done an excellent job!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Communication was excellent up through closing
- Karen W.
- Verified HomeBuyer
- January 27, 2021
- BUCKEYE, AZ
Working with our construction manager, Robert was great. He was kind and helpful. Once you are moved in, it seems that it takes a bit longer to get things addressed, but they get done.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Builders Responsiveness
- Frank G.
- Verified HomeBuyer
- January 27, 2021
- Katy, TX
These homebuilders take the time listen to your concerns and fix anything that you see that may have missed while living in the home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - field superintendent (Andrew) was great .
- Steve S.
- Verified HomeBuyer
- January 27, 2021
- Naples, FL
field superintendent (Andrew) was great .. answered any and all questions quickly and with great knowledge .. I really feel good about the product I purchased .. good value and well constructed SS
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Danny and Roxanne were fantastic!
- Stephen R.
- Verified HomeBuyer
- January 27, 2021
- Richmond, TX
Easy buying experience. The staff was very helpful throughout and even after the purchase.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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