Pulte Homes Reviews

Pulte’s poor communication and commitment disappoints us so much. They really need complete responsibilities and accountability to listen carefully and timely communicate. Most importantly they have to take action but not simply disregard or inaction. Very disappointed and unpleasant experience.

Pulte Homes has had a good reputation, but unfortunately I am very disappointed in the entire buying/building process. 1. Pulte sales told me the property is not in a flood zoom but actually it is. Two weeks before the closing I was told a flood insurance is required because it is in a flood zoom. 2. The house was built with three car garages but with a narrowed drive way only allowing to access two. This is due a special county regulation about the drive way width, which Pulte does not tell buyers until the house is built. 3. Dry walls were soaked with water due to opened windows on rainy construction days. Pulte refused to replace dry walls since they already dried when examined. 4. After we moved in, workers are still using my outdoors outlets. Most of the time it triggered the circuit breaker due to overloading residential circuit which is not designed for industrial uses. There are clear signs showing private residency and camera monitoring in the front yard but this never works. Worker stealing power was caught on video. I don't think you will publish this review but I hope at least Pulte Home higher management can see it and gives me a call or shoot me an email. I can send you all pictures and video for details. ... More

I was given a very low grade refrigerator just so they could close and get their money. The frig door doesn’t stay closed, it’s very small, and doesn’t have an ice maker. We live in Florida and have to buy ice every two days. Ive talked to Pulte and their sales manager who doesn’t even call back or follow up. He’s been a total disappointment along with Whirlpool who blames Pulte then Pulte blames Whirlpool. The sad part is I can go out and buy the refrigerator I ordered and paid for but no one will step up and give me a refund to do that!! All I get is excuses and no solutions!!

We always had to initiate communication to find out what was going on. Our house took 2 months longer than expected, but at no point we’re we reached out to to be made aware of this extension our original estimate just came and went. When we did our celebration and pointed out items that needed fixed Steven said he would be “living at our house the next couple of days to get things done.” I’m sure he didn’t do that as many of the items were not completed. We had to close with items not installed and had to wait several days for them to be installed. Then they weren’t installed correctly.

Many defects surfaced as soon as we took possession of the home and the home was being lived in.

We were very excited to buy a new home from Pulte, but unfortunatelly our experience has not been very pleasant. We had a defective range that leaked gas the first time we cooked. In fact, the range had been fixed for a different defect prior to our close. It has been a lenghty and exhausting process to finally get to the point where it will be replaced. We are waiting for it to arrive. There were multiple little issues with drywall, cabinets, paint, fireplace, chipped lighting fixtures etc. Most have been resolved, but it's quite disappointing to see these things were missed or considered "acceptable" through quality assurance inspections. Thank you for the opportunity to express our experience. ... More

Some issues. Several times we were given financial numbers that were not accurate. Estimated monthly Mortgage numbers were misrepresented (low balled) and our $160 HOA fees became $190 in less than a monthl (with no notification). It has been almost a month and several of our issues with the house’s construction still remain outstanding. Proffered repair timelines have not been met and we are still uncertain as to operating policies that govern the community. Almost get the sense that Pulte is rushing to sell their few remaining houses and become move on. Out house is beautiful and the community offers a nice environment however we are experiencing some regrets with respect to our home buying experience. Sales people were nice but not totally transparent, Building supervisor (Ryan) and warranty rep (Bruce) are nice bur a little overwhelmed. Thanks for the opportunity to provide my thoughts, ... More

An experience that was scheduled to be a pleasant one turn out to be simply terrible.

Cheap materials. Cheapest paint money can buy. Will have to repaint right away. Messy workmanship. Closed in April and 2 months later they still haven’t put our grass and sod in. Several homes here have waited 6 months for their grass& sod. Pulte’s answer to this is: we don’t know... meanwhile our mud has washed down driveways and stained them and sidewalks. Yards are washing out. Poor!

There's no communication between the superintendent and the sales side. Over and over again we were called about setting a closing date when the house wasn't even finished yet. It's 2 months after closing, and we still don't have a replacement garage door panel. This was documented that this still needed to be replaced after closing. We also had a plumbing leak recently, and no one told us when the plumbers would show up. They just showed up with no heads up. The plumbing leak was because someone installed a toilet with a broken base. I mean come on if you break the base of the toilet you don't just install it anyway. Currently the ceiling in our downstairs bedroom closet is ripped out because the plumbers needed to find the leak, and the leak had destroyed the dry wall anyways. I submitted a warranty claim to fix this a day ago, and still haven't heard back. Communication from anyone from Pulte in NM is awful. I emailed Rebecca (who we are supposed to contact for warranty claims) about also needing the drywall fixed and painted, but never heard back so I submitted another warranty claim. You shouldn't have to submit warranty claims for every step of the solution to a problem that was the result of careless workers in the first place. Time consuming and frustrating. I also submitted a warranty claim about getting sink holes fixed underneath our driveway. All I got was a "someone will fix it in a few weeks". When I asked when we could expect it to be fixed I received no reply. Needless to say, it's been 2 weeks and the sink holes aren't fixed, and I haven't heard from anyone about fixing them. Other things that were frustrating was the house not being cleaned before our stuff was moved in. Someone had vacuumed, but the floors were filthy and even though we were promised someone would be there to clean the morning before our furniture was delivered, it never happened. Another thing to note is that whoever installed the cabinets did so very carelessly as they were badly scratched up. We went through with a furniture marker to fix this. The shower also wasn't appropriately sealed so water poured out every time we showered. Some clear caulking fixed this, but again it's just really careless work. The design of the home is great, but I honestly can't say I'd recommend buying a Pulte home due to these issues. ... More

Too many problems when we moved in. For the price we paid the problems should have been corrected.

We were impressed with the design and spec of the house and decided to go with Pulte vs. other builders during the pandemic. Once we sat down, we recognized several red flags but went ahead because we needed a place. The first one was the premium for the lot. We asked for an estimate of a property next door and the price difference was outrageous. It wasn't a few hundreds but a more than ten thousand with less options than our current lot. Then, they wanted to charge us for LED lights that we later found out it was standard. Then they reduce the points for the Realtor once they found that we actually have a Realtor. Then there a whole spectacle with the loan processing. We ended up having to use outside loan which then made us lose out on the low 2% interest rate. Now that we are in the house, we start noticing quality of construction isn't up to par to the "talk". Looking back, we would have backed out if we weren't so desperate for a place. ... More

Sloppy workmanship sums it up.

My wife and I built our first home and had a wonderful experience. We unfortunately had to move due to a family member’s declining health. We then decided to build again and found an area we were interested in, which was being built by Pulte. Prior to signing the purchase agreement, we asked our sales representative about the community’s water source and property taxes. We were told the community was on city water, but failed to mention this “city water” was actually sourced from a well and was very hard water. They also failed to mention the additional $6,000 tax assessment that would be added to our property taxes. Once this information came to light, Pulte refused to take responsibility for the information and their only “solution” was to offer us a full refund *11 days* before closing. That being said, our project manager was outstanding and built my wife and I a beautiful home. Unfortunately, due to the business ethics of the sales side, I cannot recommend Pulte for building your home. The Pulte mortgage and Pulte insurance reps I worked with were pleasant and helpful. Please note that Pulte requested I write a review and I chose to disclose my personal experience exactly how it happened. ... More

Just not what I would have expected from a national builder. The house keeps us dry but that’s about all I can say about it. Very strange building techniques and materials. Very loud with outside noise. Cold and hot spots throughout. Exposed wires, etc. Just very poor effort overall. I would never recommend a Pulte home to anyone.

I would not build with Pulte again.

I wish I would of gone with a different builder

Different departments had different versions of what is included and what are upgrades. Very confusing buying process especially for new buyers. Found very basic issues (like creaking bathroom floors, kitchen hardwood floors, loose lighting fixtures , electrical wiring issues - dryer wouldnt turn on due to faulty and dangerous wiring mistake) - these should have been taken care of during the quality reviews / inspections.

I had trusted Pulte to build my family and I a safe home. Every day since moving into our home , we become aware of more defects that should not have been missed.

Pulte home is good at offering homes at affordable price. But they are compromising on quality of the material they are using for construction of house. I feel like every part of house is very delicate and fragile.

I have had nothing but issues since the day I moved into this house. For the amount of money I paid, I should not be experiencing so many electrical issues. Not impressed at all.

It is hard to get a response to any issue. Or to get anyone to help.

The attention to detail or lack there of really was disappointing. Lots of bumps in the road and still finding the little things that were sloppy in the craftsmanship. You can tell that everything was done with speed not care. Don’t even get me started with the sales representative.

After moving in we noticed the Drywall texturing on our home was extremely bad. You can see lines, holes, defects, and areas that was not finished or sanded, etc. To date, workers have spent 5 days of re-texturing and sanding. And now, 3 days so far, of painting our home and probably another 2 ti 3 days to finish painting Then, they need to send cleaning crew to clean as well as cleaning the air ducts due to ALL the dust that have accumulated. Pulte's Quality control should have caught this issues prior to move.

We got a good deal our house, but if you're OCD in any way, don't go with Pulte. The longer I've been here the more I've noticed how the air vents, lights, outlets, etc. are not lined up with each other which is shocking. The trim board is literally cardboard and doesn't seem of high quality. Also, we had an issue with a door handle not working within the first 30 days. The builder just dropped the parts off at our door for us to fix it ourselves. He didn't ring the doorbell or anything. That was also shocking to me.