Pulte Homes Reviews

Lots of punch list and pick up items were not completed prior to closing and now after closing post 6 weeks they are still not even started. The design center should have had better pricing for the consumer to compare and contrast, and should have had more options. The side yard set backs are terrible and need to enhance the community property better.

The location is great but unfortunately the new home isn't without multiple problems that after 1.5months from move in are still "being evaluated for scheduled repair" It's extra stress and annoyance that takes away from the enjoyment of the move to our new house.

Lots of mistakes and over promises. I have been waiting a few months for only the minor items to be corrected with no resolve. Some mistakes are irreparable after the build and some will put a big burden on living in the house as they are corrected

sales office was great in dealing with them. The problem is with the closing crew and not following up on customer request or even returning phone calls, text messages, etc. If pulte values their customers they should hire more people to handle the job requirements or hire personnel that do not ignore your phone calls.

The quality was very poor and the response of the issues reported is very worst. Totally not a worth one.

Experience with Pulte is pretty average. Some building materials feel cheap in comparison to our previous build. Obvious lack of craftsmanship and attention to detail by many of their vendors. Issues have been, or are being addressed, but they definitely drag their feet and some repairs were not completed as they should have been due to procrastination.

Initial sales process very smooth and efficient. Home finish details poor. Very difficult to get issues corrected after the sale. Craftsmanship lacking on fit and finish.

Not very impressed

A week into moving into our new home I discovered a leak in my front window which has pieces of drywall falling as well as water marks on the wall underneath. Days later I had a new leak in my roof which came through my master bath as well as my kitchen ceiling. I have been reaching out to the warranty company for 3 1/2 weeks now to get my “roof inspection report” and get my home fixed. In addition, I am still waiting for repairs from pre closing to be completed and I continue to watch my sod die. I love my home but these past 6 weeks have been extremely frustrating.

We’re having to deal with issues that took several years to develop in our previous home, here in a couple months of living here. A prime example is stress cracks in the drywall near door openings. Also have a seal that’s come loose on the glass shower door which we NEVER had happen on our glass doors in our previous home. Also trim pieces in and outside the home not cut correctly and caulking cracking inside the home. Some of these issues have been addressed but not others. We have a bedroom door which won’t latch and I was expecting someone Friday, August 23, to fix it. A repair order had been issued, but I waited for 4 hours which was the time window given me and NO ONE SHOWED UP. ... More

No builder is going to give you a "perfect" experience. Pulte did a good job, but plenty of room for improvement. Construction-wise there are a LOT of small touches missed that collectively take away. Many of these things wouldn't really even cost anything except a few extra minutes of care (something that used to be called pride of workmanship which sadly is a lost art in our society). I will say that compared to DR Horton homes nearby, Pulte is head & shoulders above. Quite honestly, just that little bit extra customer service and care in the construction process would have been 5 stars - just a little bit! ... More

At our final walkthrough, we were told to watch for any issues that may need to be addressed within the first week after closing. We kept a list after moving in and reached out to the job site manager on day 6 to go over the needed repairs. He told us that he would have everything scheduled or repaired within 2 weeks. We have now been in our home for nearly 2 months and the only issue that has been partially addressed is the touch-ups on our cabinets. We still have nails on our roof, paint on our windows, cabinets that don't close properly, cracked hardwood floor boards, torn screens, etc. and I'm starting to seriously doubt that these will ever be addressed. I had texted him (his preferred method of communication) 3 times over a 2 week period to check in on the status of the repairs, and only heard from him 3 days ago. He says that everything is now scheduled, but after so many empty promises already, I'm a bit skepical. My advice to anyone buying a home from Pulte is to go over everything with a fine-toothed comb BEFORE closing, because after closing, good luck getting anyone from Pulte to return your calls. ... More

EVERYTIME THERE IS A PROBLEM WITH CONSTRUCTION, PULTE MAKES EXCUSES AND TRIES TO GET OUT OF FIXING THE PROBLEM, BY SAYING ITS NORMAL AND THINKS HOMEOWNER SHOULD EXCEPT THE DEFFECT.

Settlement was poorly executed. We were remote and everything was last minute. No consideration for our existing plans. Once documents were deliverd and explained it went well but getting to that point was not good. Wouldn't use Pulte's settlement company again!!

Workmanship and materials are not up to par. So many things wrong with a “new house” and trying to get things done right and fixed is like pulling teeth. It’s a never ending process with the contractors who really don’t care now that the house is closed.

I was disappointed with the cleanliness of the house-it just did not feel like it was cleaned after the work was completed. The front entryway and garage were stained with footmarks and junk.

The people whom I have interacted (both in Pulte Homes and Pulte Mortgage) were really great and helpful, Reg. Quality of materials, I am concerned. Mostly with the quality of inside doors ((the synthetic wood just peels off),) garage walls (plenty of room for insects between the dry wall and the floor), dish washer (which will never get dry), internet ports (just one at the corner of a two storeyed home) and door locks (none at the master bath room). I am not happy with the plan documentations either. Requested for a underground pipe layout plan of the backyard. But it was turned down, Other than that, I am happy with the home design, outside finish and timely closure ... More

My husband and I were super excited about the purchase of our new home. The sales consultant we worked with seemed very credible at first, however, we soon discovered that most of the information she provided was just a sales pitch. She misinformed us about a few different items related to the structure of the home and the percentage owed based on the options chosen. This information was never discussed, however, it seemed as if there was always a cover up on her end whenever it was brought up. She promised the house would be 100% ready at the time of the final walk through, she couldn't have been more wrong. We spent more about an hour and a half pointing out imperfections and other issues with the house during the final walk through. Even after we closed, issues that were previously pointed out were not addressed. Here we are more than a month after closing and we are still dealing with issues that should have been done right the first time. The workmanship was very poor due to incompetent contractors hired by Pulte who don't do their job correctly the first time. ... More

The quality of the paint job, materials, bathrooms and just about everything was done sloppy. It’s sad because of the price we paid for the home. Then the gate at the entrance has been broken for months now.

Maybe we just don't understand about production homes but we find quality or workmanship issues pretty much everyday.

Take more attention to detail.

The built process started ok, the foundation was laid without letting me know, so by the time I learned about it, it was already laid so I missed the opportunity to see the first step. Then the whole process went as offered time wise but the materials and the workmanship has been poor, walls crooked and with lots of paint drippings and scratches, finishes with multiple problems, the cabinets in all kitchen and bathrooms of really poor quality and workmanship, crooked or scratched. There was a big bump on the border of the roof above the garage door that the PM didn't see either, that had to be repaired. All the outside walls had multiple cement and pain drips that needed to be repaired. All the vents and bathroom fans are of incredibly low quality, so be ready to replace them all, the upgrade options were limited and poor, no flooring option but carpet for second floor, I upgraded to the smooth of the walls and it was done very poorly, so I have to invest money in repairing them, the customer services even try to excuse the bad quality because this is a process done by hand. The problem is that I had remodel a whole house before and they seemed to believe they can fool me. Make sure to be on top of your construction, specially on top of your Project Manager, mine was not reliable, I had to constantly point out things that were done wrong, and submit pictures to get them corrected, even the kitchen cabinets had scratches like they were used before, and they didn't get replaced up until I moved. The refrigerator of the brand for all other appliances in the kitchen didn't have water/ice dispenser so I had to choose another brand, and I had purchase the built-in option for the kitchen and the cabinet was not corrected to align with the different height of the other brand refrigerator. Also the glass on the master bathroom shower was taken out to repair something else and then re-installed so poorly it was unacceptable, and it was only re-installed when I let the Project Manager know. The screen in the patio was also poorly installed and later replaced but only after I had moved in. After I moved I was expected to go through the house and mark the parts that needed repair with blue tape, it was a lot of time invested, so make sure you go through the house every week and document everything. I unfortunately had a death in the family I was away for 5-6 weeks, that I missed so it accumulated. I would not have moved in until all was corrected but my closing was delayed and my other home sold very quickly, so I had no choice. Make sure you have plenty of time to go through the house before moving in to ensure all gets repaired before you move in. Now, that I have opened about 50K additionally the house is up to the standards I should have received it in the first place. I love the area but unfortunately I had to spend a lot more money than I thought for this house. ... More

We were happy initially with the support from Pulte and also quite happy with the house when we recieved it. However on the day of closing we have a list of things not done and even after one month they are stlili pending. i can say its sad to see this kind of customer service post sale

Its been over a month and we still haven't got a call from pulte about repairs as we were told we will receive a call. They are many issues in the house need to be fixed. No response from pulte yet.

Do not close until all issues are resolved. We experienced a clogged sewer line from a worker's rag one week after moving in. Our AC is not working properly in June in Texas 1 month after closing. Punch list items are ignored, you'll need to handle them yourself.