Pulte Homes Reviews

The whole experience was excellent. From sales to construction, finance to escrow; everyone was helpful and professional!

There are two very important Pulte professionals at Villas of Fair Oaks. You first meet Diane who works hard to help you make your purchase. She listens intently to your budget concerns and works with you to select the available amenities. Jesse is the project professional who keeps things on track. He works with you to keep you updated through the entire building process. He has his own set of standards for the house he will deliver. He wants everything to be “his way” which lets you know that you will be getting a house that exceeds your expectations. He is always available to give advice or lend a helping hand. We thank Diane and Jesse for all their help and professionalism. ... More

Floor is not well maid kitchen counter top is not level 2 floor make noise when you walk cheap quality of work that's my experience

My experience with everyone was fantastic before my house was delivered. Once it was delivered, all the issues started to come out (normal for a new house) the problem is now that I have to chase people to fix them instead of the builder interest on fixing was was reported as wrong.

Service during the search and sale was typical; so, no need to review Pulte home buying. What really matters is service after the sale and what a one-year warranty really means. Like Gen Z says, "Pictures or it didn't happen!" Since uploads are not allowed on this site, I direct you to Google reviews wherein pictures are posted. (You're welcome!) Cabinets in both bathrooms must have been damaged during install, but instead of REPLACING them, notice the pictures where the patchwork is blatantly obvious, giving the cabinets a "previously used" look. what an aesthetic for a "new build" home. Trim around bathroom where the surround meets the basin is already separating - can't wait to see the bathroom turn into a science lab for mold/mildew. The shower faucet spins around as if attached to nothing - which also means it is not properly sealed (providing yet another science lab location to study the growth rate of mold/mildew). Ring doorbell was installed prior to move-in but was not connected to the existing chime box properly. When the ring doorbell was rung, the person on the porch could hear it, but no one inside could. And the existing chime box buzzed incessantly for days before it smoked out the house with a melting plastic smell. And the Ring doorbell STILL does NOT ring inside the house. Had to program the Alexa device to announce when someone is at the door. Wait, there's more.... Brand new microwave that was installed had a warped keypad and the door must have separation between the two glasses because there is a bubble-looking spot that cannot be cleaned or deflated from either the exterior or the interior. (The sales rep who helped with the sale, explained it that way.). So, the "buck got passed" to GE warranty. Except that the microwave was manufactured in 2023, and no way of knowing when it was originally purchased. It's probable that Pulte buys appliances in bulk and stores them before install. GE wouldn't warranty the microwave. Pulte finally replaced it but did so begrudgingly, and only after multiple complaints. (Still haven't quite figured out the pattern of how many complaints must be lodged or by what methods, to enact action from Pulte to fix their work.) Wait! There's more.... After utilizing multiple methods of communication with Pulte people (verbally in person to our "assigned" account rep, Emanuel; via email to Emanuel and the New Mexico Pulte group mailbox; via a message on the office phone voicemail; and finally, via a website portal - the link which was provided in an automated reply email), we were finally scheduled to have the bathroom caulking where the shower surround meets the basin, re-caulked (wait for it...).... only to have the "crew" perform a standard "no-show" act. Further conversation with another Pulte rep (Hope), and we have a new tentative appointment. I say tentative because that is what we have come to expect from Pulte. This whole fiasco has become a game of sorts - us trying to get what was promised during the sale, and them trying to wait out the warranty term in an obvious attempt to avoid acknowledging their poor workmanship and sketch sales practices. As if no one will notice the stunning pace their "new build" homes go up for re-sale. (Looks like we are not the only ones with buyer's remorse.) When Pulte sales diminish further, perhaps the company will pause to consider the errors of their business practices. Six plus weeks out, still waiting on the replacement cabinets for the bathrooms. ... More

During the construction process, I felt that I was helped along by some of the staff like Kay and Tony. They helped me understand the decision-making points along the way. However, at the end of the cycle, I felt a bit rushed to walk-thru and review so many things - especially when it came to the "how to use" part of that final week. It turned out to be somewhat overwhelming.

Pretty good experience, a lot of things Pulte can work on like transparency during purchase, double checking everything paid for is installed, quality of materials, higher quality contract workers/builders, not trashing home with food drinks while building. They have fixed some complaints. Overall my children and I are happy.

Mico and her team at Pulte Enclave Parkway Village made the buying experience an enjoyable experience without stress. Our choice was exactly what we were searching for.

Brian is very helpful when problem happen.

Pulte worked with us every step of the way to address all of our concerns and all items in the home. We are very happy with our new home and the quality of the build!

Pulte is a good builder this is our 3rd home with them the financing and all the paperwork Pulte makes everything easy no hassle. The quality was good also everything very modern. As for warranty department don’t sign the approval of the home until everything is actually repaired they lack initiative. But overall we are pleased with the home.

The process from signing the sales agreement to the final delivery of the home is impressively well managed and organized. Every step is clearly defined, which helps buyers feel confident and informed throughout the journey, though the quality of materials and construction focus only on meeting the basic "code" requirements. From a construction standpoint, these standards represent the bare minimum necessary for compliance, rather than a particularly high standard of quality or craftsmanship.

During our home search we saw many homes but there was something holding us back to a final commitment until we step into Pulte Home in FootHills Preserve. This was our last home on our list and we almost miss it ! But as it goes down we met with Jennifer the sale agent who was fabulous and as the saying goes we fell in love at first sight with the move in ready home she showed us , it was everything we wanted.Jennifer was friendly yet professional and took care of all until closing , the construction manager Garrett made sure any concerns we had were addressed and answered all our questions. The entire experience from buying to mortgage, closing went smoothly. I must add that the mortgage agent Cristin was extremely helpful as well and would recommend Pulte Home . The workman ship of the home is really beautiful with all the fine touches . ... More

Everything was done as promised

Contracting process was straightforward amd transparent. Workmanship is great. Financing process - while being a little redundant in request for documentation - still exceeded our needs in terms of incentives, options and flexibility. Thank you Pulte!

This is our second new build by PULTE. I would not use another builder. From our sales rep Gita, to our construction manager, Kris, along with all the contractors…everyone was professional and able to answer questions. Now that we have closed, we are pleased to work with Gianni, who quickly gets any issues resolved.

Overall this is a wonderful home. I don't like the interior white wall paint it washes off showing the sheetrock. Positives, the interior termite piping is an amazing addition to the house

I'm a seasoned home buyer having built many homes during my adult life. Pulte was great in having a good selection of floor plans which would meet our needs. The pre-selected design packages reduced our stress of having to choose everything in the house. Customer service thus far has been responsive and all Pulte employees have been very nice.

The Pulte home buying process is a seamless pleasurable way to purchase a home. From the knowledgeable staff, home options, community amenities, on through closing, the experience is uncannily convenient. Happy we made the move with Pulte.

We had a great and hassle free experience with our new home purchase. Eric with sales and Dustin with construction did an amazing job. Would highly recommend.

Our experience with Pulte has been mixed. While the design and community are appealing, we’ve run into several issues that have made our first months as homeowners more stressful than expected. Communication around landscaping was especially frustrating—no clear plan was ever provided, and our feedback was not incorporated. Additionally, the mortgage rates offered through Pulte’s preferred lender were significantly higher than current market rates, which created unnecessary financial pressure. We’ve also had several construction-related problems, including a plumbing failure that required us to escalate concerns in writing, a roof leak that caused damage to our bathroom, and ongoing gate access issues in the community. These are not the types of problems you expect to deal with in a brand-new home. On a positive note, the warranty process has been solid so far. Most of our issues have been addressed or are in the process of being repaired through warranty claims, and communication from the onsite team has been timely and professional. It’s reassuring to know the problems are fixable, even if there have been more of them than we anticipated. Overall, while the warranty support has been good, the number of early issues has made the new-home experience less smooth than we had hoped. We’re hopeful Pulte will improve quality control and communication for future homeowners. ... More

The homes are well built but a bit close together and on the expensive side. That being said we are excited to be using our home next month.

Good home, nice community and value

Pulte made homeownership a dream come true! We love our home!

We had a great experience from Chris our sales person to Greg and Brendan, our building supervisor. Everyone kept us posted and answered all questions we had in a timely matter. I would recommend Pulte to anyone wanting to build a new home.