Amy B. was a terrific salesperson- friendly, organized, knowledgeable, transparent, and trustworthy. She went above and beyond for us and was a big part of why we felt comfortable choosing Pulte. We are so happy with our home and especially our neighborhood. We truly feel at home!

Pulte Homes responded:
Thank you for taking the time to provide feedback. We’re thrilled to hear Amy made such a positive impact on your homebuying experience and that you’re happy with both your new home and neighborhood! Congratulations on your new home! ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Feedback on Construction Quality and Service Responsiveness

Anonymous
Verified HomeBuyer
August 30, 2025
Louisville, KY

The quality of the carpet, paint, flooring, and backyard work is poor. Even the chandeliers and taps installed are of a basic type. After signing the contract, it becomes very difficult to receive a response from the sales team, and after closing, it is challenging to get a response from anyone

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your concerns with the finishes in your home and the difficulty you’ve had getting responses after closing. We'd like the opportunity to address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 2

Trustworthiness 3

Responsiveness 3

Matt

Anonymous
Verified HomeBuyer
August 28, 2025
Winter Garden, FL

Matt was amazing, he made sure to keep me updated during the entire time, sending me photos, and explaining whatever was happening. He made it easy to trust him and relax during the construction process.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re thrilled to hear that Matt kept you updated, provided clear communication, and made the construction process smooth and stress-free! Congratulations on your new home, enjoy! ^KH

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 4

Miller Landing

Delmar A.
Verified HomeBuyer
August 26, 2025
Stow, OH

The overall quality of my home was delivered below standard. We closed on the home with the understanding that our issues and concerns would be taken care of and they have not been as of today. We ordered specific upgrade which was missed. The overall issues were, drywall, outside siding, garage entry door. Entry door lock had an issue. We had air conditioner issues that were just taken care of on 7/28/2025. To many issues to list. We had vendors cutting our carpet outside on the dirty concrete, trades touching up and walking through our home on the new carpet with dirty shoes. The ...

Pulte Homes responded:
Thank you for taking the time to provide feedback. We’re very sorry to hear about the challenges you’ve experienced with your new home and the frustration caused by missed upgrades, workmanship issues, and lack of follow-up. We’d like to escalate this so the right team can review your situation in detail. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 2

Trustworthiness 1

Responsiveness 1

Nice houses - lacking bells and whistles and a bit sketchy about pricing

Julie Z.
Verified HomeBuyer
August 19, 2025
Lake Alfred, FL

Pulte houses are nice but lacking in the extras where other less expensive builders succeed. Many people Ive talked to agree the pricing practice is a bit sketchy. Pulte will indicate the house is a specific interest rate but they bought down the rate for you with the "incentives" you are supposed to get. Another common issue is when the buyer puts in a bid and Pulte accepts the price only to find out they again used your "incentive" money towards it. Additionally, they don't cover closing costs as other builders in this price range do.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear you like your home, but we’re truly sorry to learn about your concerns regarding pricing and incentives. Transparency and fairness in the homebuying process are very important to us, and we regret if your experience felt otherwise. We’d like the opportunity to look into this further, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 3

Electrics and AC don’t work

Anonymous
Verified HomeBuyer
August 18, 2025
Winter Garden, FL

The build process was good, on time. Sales was great. Many electronics never worked. Google doorbell and nest devices are inoperable. Won’t replace, service company Phoenix Systems in charge of install are ridiculous. It’s not difficult to give me the correct code to make the devices work. They want additional money. We’ll replace all of this unusable junk using Best Buy geek squad. Nobody seems to care, thanks for nothing. The loan process was horrible. Agent disclosed qualified for $175,000. We paid cash. Utterly useless employee made the wrong choice because he didn’t do ...

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. While we’re glad to hear that your sales and build process went smoothly, we’re truly sorry for the frustrations you’ve faced with your smart home devices, loan experience, and HVAC system. This is certainly not the experience we want for our homeowners. We’d appreciate the opportunity to look into these issues further, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 3

No problems, they covered everything

Leona C.
Verified HomeBuyer
August 18, 2025
Mount Dora, FL

The builder was wonderful, no issues at all. Submitting to get things fixed on the other hand is not so great. Lani door does not latch properly, worker showed up it’s no tools looked at it and said he could not fix it. Unacceptable

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re glad to hear your home-building experience went well, but we’re truly sorry for the challenges you’ve faced in getting your concerns resolved. We'd appreciate the opportunity to address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 2

Smooth and Stress-Free Homebuying Experience

Leila V.
Verified HomeBuyer
August 17, 2025
LITCHFIELD PARK, AZ

My experience with Pulte Homes was excellent from start to finish. The quality of workmanship and materials met my expectations, and any questions I had were addressed promptly. The team was responsive, professional, and made the entire process smooth and stress-free. I felt confident and supported every step of the way.

Pulte Homes responded:
Thank you for taking the time to provide feedback. We're delighted to hear that your experience from start to finish, was excellent! It's wonderful to know that the quality of workmanship and materials used in your home met your expectations. We're also glad to know that our team was responsive, professional, and supportive throughout your process! Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Appreciate the extra touches

Anonymous
Verified HomeBuyer
August 16, 2025
Fairfax, VA

Pulte did a great job of communicating during the building process with pictures and updates. I appreciate the little touches for no extra cost like tile to the ceiling in bathrooms.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re so glad to hear that you appreciated the consistent communication and photo updates during your build! It’s wonderful to know those thoughtful design touches made a difference in your experience. Congratulations on your new home! ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Good value, craftsmanship leaves something to be desired. Overall 4/5

David K.
Verified HomeBuyer
August 16, 2025
Surprise, AZ

The move in process and closing process was very smooth and problem free. Our superintendent Joe was helpful. The build quality isn’t the greatest, but it’s still above average. Better than any other builder we looked at for this same price range. Location is great too! After move in, we have had a few minor setbacks. The glass wall in the shower does not seal properly and lets water thru. Also, the concrete pad on the back patio is already cracking, and the house is brand new. These are minor issues which will hopefully be covered by the warranty. Only time will tell. 4/5 stars.

Pulte Homes responded:
Thank you for taking the time to provide feedback. We're glad to hear that your move in and closing processes were smooth and seamless and that Joe was helpful throughout! It’s wonderful to know the location and overall build quality met your expectations. We’re sorry to hear about the shower glass and patio concerns, but we’re confident our warranty team will work with you to get them addressed. Wishing you many happy years in your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Good work

Mei H.
Verified HomeBuyer
August 16, 2025
Rockville, MD

Friendly builder rep Adam and James, very helpful sales person Emma. Made the purchase experience very very enjoyable. Thank you!

Pulte Homes responded:
Thank you for taking the time to provide feedback. We're so glad to hear that Adam, James, and Emma were friendly, helpful, and professional! Congratulations on your new home, enjoy! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Our Construction Manager Nick was great as was Krista.

Stephen J.
Verified HomeBuyer
August 15, 2025
Myrtle Beach, SC

After close is still an issue.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're glad to hear that you had a great experience with Nick and Krista! However, we're sorry to learn that you are having concerns after closing on your home. We'd like to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 4

Trustworthiness 4

Responsiveness 3

We built via distance. We were very happy with how our AZ building team performed and kept us up to speed.

Edward N.
Verified HomeBuyer
August 15, 2025
Apache Junction, AZ

It was a great experience

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that you had a great home-building experience with us, especially while being out of state. It's great to know that our team kept you informed, and you are happy with your new home! Thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

From Start to Finish: A Fantastic Home-Buying Journey

Matthew R.
Verified HomeBuyer
August 15, 2025
Las Vegas, NV

From the very beginning, our home-buying process with PulteHomes was smooth and well-organized. Candace and Dee were always incredibly helpful, answering any questions we had promptly and thoroughly. We patiently waited for our home to be built, and throughout the process we felt informed every step of the way. The PulteHomes portal made it easy to track progress, and our construction manager, Derek, went above and beyond by providing regular updates and sending photos. We had several quality meetings with Derek, and he was always detailed, thorough, and committed to ensuring everything ...

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re thrilled to hear that your home-buying journey was smooth, well-organized, and supported by such a dedicated team! It’s great to know that Candace and Dee kept you well-informed and that Derek went above and beyond to ensure everything was done right! We appreciate your kind words and are so glad to hear that you are happy with your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Easy process + Perfect Home = Happy Family!

Cameron G.
Verified HomeBuyer
August 15, 2025
Liberty Hill, TX

Nathan did a great job of helping me and my family into the perfect home. Luciano did a great job of building said home. Very easy process!

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that Nathan and Luciano made the journey into your new home such a smooth and positive experience! It means the world to us that you found the process easy and ended up with the perfect home for your family. Enjoy your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Overall a good experience

Diana D.
Verified HomeBuyer
August 15, 2025
Peoria, AZ

Definitely some dumps in the process and overpriced options but happy with my home. Pulte did work with me on my concerns which earned them an extra star.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're glad to hear that you had a good experience overall and are happy with your new home! While we're sorry to hear that there were some concerns in the process and pricing concerns, it's great to know that our team resolved your concerns. Enjoy your new home! ^KH

Total Score 4

Quality 5

Trustworthiness 4

Responsiveness 5

Great homes…however…

Salvatore D.
Verified HomeBuyer
August 14, 2025
Immokalee, FL

Great quality homes worth every dollar. However, the buying process via Pulte Mortgage was very annoying and stressful, as they are asking too many little things that honestly other mortgage companies don’t ask. I’m sure there company has their reasons to go sober this stressful process but I believe it should be reviewed. I also got same feedback from many other people that went via Pulte Mortgage. Beside that, all the people working for Pulte are amazing and professional.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re happy to hear that you’re enjoying the quality of your new home and had positive interactions with our team! We’re sorry to learn about the stress you experienced during the mortgage process and understand how this could impact the overall experience. We’ll be sure to share your comments with our mortgage leadership for review, as we value your input in helping us improve. Thank you again. ^KH

Total Score 2

Quality 4

Trustworthiness 4

Responsiveness 5

Few basic things missing

Satya K.
Verified HomeBuyer
August 14, 2025
Macomb, MI

Wish there are timer switches installed for patio and driveway lights which is not expensive and no homeowner will do it manually everyday. Paint is peeling off even with painter tape

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We appreciate your recommendations and insights regarding the timer switches. We will share your comments with the appropriate teams to improve our offerings. Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 5

Worse experience ever

Lakisha J.
Verified HomeBuyer
August 14, 2025
Fairburn, GA

My experience with this company was terrible, Tifanie was not doing her job, when it came to responding to emails. The company it self doesn't answer phone put will respond in email right after you call. I am still having issue with my address trying to get my gas turned in my name since June 2025, they have address all wrong no one responded. This is the worse company I ever work with when it comes to purchasing a home. If they give you someone name Tifanie ask for someone else. Taylor the walk through guy was great he gets all 5 stars for me. Mico also gets 5 stars from me. The rest of ...

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. While we’re glad to hear that Taylor and Mico provided outstanding service, we’re truly sorry for the frustrations you’ve experienced with communication, your address, and the appliance setup. We understand how stressful and inconvenient these issues can be, and we’d like the opportunity to escalate your concerns to our leadership team for review. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 5

Trustworthiness 3

Responsiveness 1

Mr

Gustavo M.
Verified HomeBuyer
August 14, 2025
Richmond Hill, GA

Extraordinary experience building my home with Pulte

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that you had an extraordinary home-building experience with us! Congratulations on your new home, enjoy! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Overall great experience with pulte

Bibin B.
Verified HomeBuyer
August 14, 2025
Cottage Grove, MN

Overall great experience with pulte team .

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're so glad to hear that overall, you had a great experience while working with our team! Enjoy your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 5

Great location, willing to work through issues after move in

Laura M.
Verified HomeBuyer
August 14, 2025
Dublin, OH

We love the design and location of our home! It is perfectly situated and has everything that we need close by. We've had to work with Customer Service on a weekly basis to get issues that were either constructed poorly or not working resolved. We still have on-going issues 2 months after moving in, but Pulte's Chris S. has been very attentive. That said, it's required at least one of us to be home to oversee and communicate this work for 7-9 days Monday-Friday. Some of the issues we've faced include: window reinstall (they originally placed the wrong one), wet drywall removal (wet surfaces ...

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re glad to hear you love the design and location of your home, and that Chris has been attentive in addressing your concerns! We’re truly sorry for the ongoing issues and the time it’s required from you since moving in. Your feedback is important, and we’d like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 4

Need for Better Attention to Detail

Anonymous
Verified HomeBuyer
August 14, 2025
Louisville, KY

I recently purchased a new home from Pulte, and while I appreciate the design and overall layout, I have experienced several quality issues since moving in. These include walls not being square, some doors not latching properly, misalignment with the microwave installation, and grading concerns in the yard. I hope Pulte takes these points into consideration to improve quality control and ensure a smoother experience for future homeowners.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear you are enjoying your home's layout and design, we're sorry to hear about your quality concerns. We'd appreciate the opportunity to learn more and address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 3

Quality 1

Trustworthiness 2

Responsiveness 3

There is some people of the employer Pulte homes in the Cresent Cove neighborhood who have been very unprofessional and have falsely accused me of many things.

Joseph J.
Verified HomeBuyer
August 13, 2025
Myrtle Beach, SC

The employees of Pulte and some of the people Pulte hires as subcontractors have been very disrespectful to me.

Pulte Homes responded:
Thank you for making us aware of this situation. We are truly sorry to learn about your experience with our team. We would like to learn more about this, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Sales cannot be trusted

Barry R.
Verified HomeBuyer
August 13, 2025
Richfield, OH

Our builder rep was good - he alone gets 5 stars. The sales rep I would not trust. Pulte does not respond - you will be referred to the sales rep only. These homes are quite basic with the lowest grade material that can pass an inspection. Buyer beware.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. While we are glad to hear that you had a good experience with your builder representative, we are sorry to hear about your experience with your sales consultant. We regret to learn that our communication has been lacking on our end, we would like to learn about your concerns and help address them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 3

Trustworthiness 1

Responsiveness 3

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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes

Customer Reviews

Fantastic sales experience!

Feedback on Construction Quality and Service Responsiveness

Matt

Miller Landing

Nice houses - lacking bells and whistles and a bit sketchy about pricing

Electrics and AC don’t work

No problems, they covered everything

Smooth and Stress-Free Homebuying Experience

Appreciate the extra touches

Good value, craftsmanship leaves something to be desired. Overall 4/5

Good work

Our Construction Manager Nick was great as was Krista.

We built via distance. We were very happy with how our AZ building team performed and kept us up to speed.

From Start to Finish: A Fantastic Home-Buying Journey

Easy process + Perfect Home = Happy Family!

Overall a good experience

Great homes…however…

Few basic things missing

Worse experience ever

Mr

Overall great experience with pulte

Great location, willing to work through issues after move in

Need for Better Attention to Detail

There is some people of the employer Pulte homes in the Cresent Cove neighborhood who have been very unprofessional and have falsely accused me of many things.

Sales cannot be trusted

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