Pulte Homes Reviews

We were moving from out of state so just really felt like we were forgotten or intentionally pushed to the side because of that. We had delay on top of delay, which we understand happens in construction and wasn’t 100% Pulte’s fault, but they way they handled it left us feeling very discouraged and nervous. We had a really poor experience with our sales guy who called us every day before putting the earnest money down and then rarely heard from unless prompted by us during the building process. Our construction manager was great and super friendly! We still had a few issues that never got resolved but she was prompt in responding and helped us feel like at least she cared. Long story short, closing got pushed back so far we had to start our jobs here so we’re in hotels and moldy airbnbs, and even that didn’t seem like it mattered to get the job done well/right. For our first walkthrough, the house was a MESS. It still very much looked like a construction zone with mud everywhere, chips, missing paint, bricks in the yard, etc. No one seemed to care or take accountability and kept saying “oh, I can’t do anything for you, you need to call ___.” So we would but just kept going in circles. Even if nothing could be done, some communication could solve a lot of our realest feelings. Someone could easily say, “unfortunately we have a policy that doesn’t allow us to do that, but let’s see what we can do to get us in a spot where you feel comfortable.” Instead, we left the closing table crying instead of rejoicing in buying our very first home! Since moving in, the house had been fine. The warranty team seems great and hoping they can really help us with all of the issues we are still having. We felt like our house was forgotten and then thrown together and it still does a bit but they’ve really tried to help us as much as they can at this point. Don’t know if I would buy from Pulte again but we don’t regret this purchase and hope we are an anomaly to the process. ... More

There have been a few issues with Pulte. The first day we moved in the AC was not working; the water heater was not working correctly for the whole month of June and almost halfway through July. The plumber came out anywhere from 5-7 times and finally got it fixed. The master bath faucet, when running the water the water splatter out. The oven was not preheating like it should. Pulte sent someone out and they informed us that the oven was good but that the electrical wiring was not hooked up correctly. So then an electrician was sent and they fixed the problem. However, in the process of the oven being fixed it was discovered that the microwave/oven was put in crooked and was being held evenly by a piece of wood. I feel these issues shouldn’t have been issues especially with us barely moving in on 5/31/24. ... More

I can’t say my experience was all that great. I had my sales person hold a lot for me because it wasn’t released for sale. I made an appointment to come purchase my home and the day I arrived he gave my lot away even though I communicated with him several times about it. The lot they sold me they said was a 60’ lot and it wasn’t it was 50’. My construction manager changed three times during the building process. The quality of the finishing work is very poor. Hope the structural is better. I bought this home because my friend had bought a Pulte home 3 years prior and the quality of hers is much better. Very disappointed in the whole thing! Feel like I’ve really overpaid for what I have. I was told the driveway extension would set the house back further not take away more driveway which it did. ... More

I recently purchased a new construction home more than two months ago, eagerly anticipating the joy of settling into our dream house. However, our experience thus far has been nothing short of disappointing and frustrating. Despite promises from the property management office, our backyard and front yard remain unlevelled, the pavement unfinished, and landscaping incomplete. This lack of attention to detail has not only marred the aesthetic appeal of our property but has also rendered it practically unusable. While neighboring homes (purchasing their homes after us) have seen progress in their pavement and landscaping, ours has been neglected, leaving us feeling isolated and unable to entertain guests as we had hoped. Repeated attempts to address these issues with the property management office have been met with indifference and inaction, further adding to our frustration. As a homeowner who invested in good faith, I am deeply disappointed by the lack of accountability and follow-through from the property management team. It is unacceptable that we continue to face inconvenience and disappointment in our own home. Potential buyers beware – unless you’re prepared to endure endless delays and subpar service, I would caution against investing in properties managed by this company. ... More

I am writing to relay the experience we’ve had so far in our experience with Pulte. We were one of the first people to move into Homestead at Scott’s Farms. We were very excited to move back to Ohio after being in South Carolina the past 7 years. However the love of the new home has quickly faded. In the month of being here we’ve experienced two major issues with the home and now are questioning the overall quality and safety of the home for our family. The first night in the house we identified we had zero heat in our master bedroom. It took nearly three weeks to resolve and was identified the issue was caused by faulty installation by the electrician who damaged the ducts. This resulted in the floor having to be tore up. Then this week we woke up to no hot water. They believed the unit needed to be replaced which meant we’d be without hot water for over 24 hours due to a lack of urgency to address the problem. When they came to replace it today it would still not work. They then identified it must be an electrical issue. When he arrived the technician identified that due to improper installation the breaker had melted multiple units in the panel nearly resulting in a fire. I’ve attached pictures. Overall, we understand there are things that happen with new homes as this is our third new build home. However these are things which are completely unacceptable and the most recent has resulted in us questioning the safety of the house for the family and if purchasing a Pulte home was the right decision. We felt it was important to share this as if it was one of my businesses I would want to know this. ... More

Quality and finishing is not great. Never expected from pulte.

The initial experience was great! But then I discovered the main reason for buying the home became withheld information and somehow CHEATED! I waited over 4 years to buy my first home due to interest rates but then eventually decided to buy one for my child so he can go to his school Dutchtown middle. The only reason I looked in this subdivision was solely due to the school system not the homes itself. The homes were nice but my no. 1 goal was the school system and my son having transportation to and from the school from the subdivision as I work odd shifts. So I was very upset when I found out Pulte did NOT update the tenants and future tenants of the change, and could care less. Very bad business and I no longer enjoy my home. And can't wait to move!! False information, as I could have transferred to the other subdivision next door that goes to dutchtown schools. ... More

Hard to get responses from our construction manager as well as our customer service rep after we closed. Miscommunication caused us to not have the proper elevation package we asked for. Had major issues with our AC and dryer as well as minor issues with our dishwasher and street drainage system. Our sales rep Christine was great and very responsive, but getting help fixing these issues from the rest of the team was difficult, took a long time, and we only received responses and action by constantly following up and complaining.

All kinds of surprises during closing. The builder isn’t professional enough. Different people employed by the builder have different versions of the same fact and nobody is willing to take the responsibility for the problem. The construction side was great but the sales and title side were not great.

We had no say in how the house was laid out on the property. The house was placed 5 feet away from the property line on one side leaving a large piece of property on the other side. We were just told it had to be this way. If this was pointed out to me in the beginning I probably would not have bought the house for that lot. As work was being done on the house, we pointed out several issues that needed to be fixed, most were fixed but some were still unresolved when the time came for the walk-through. We were assured that they would be fixed before the closing, one week later. Well the closing date came and the issues were not fixed. I was lied to through out the build process and at the end. I would not buy another new build from Pulte. ... More

Pulte touts their quality control, pride in the care of their new construction and communication. Quality control was missing and communication was one way - from Pulte to resident. The video describing a “celebration walk thru” is not what we experienced. Our celebration walk was nothing close to a celebration. Our home was not complete or clean. Broken window, missing items that should have been in the home, all finishes both inside and outside the home were sloppy and unprofessional. Communication was poor. In fact, a supervisor admitted getting an email but not opening the document to read it. ... More

Stay away from purchasing a Pulte home. Unless you like the stress of not having things done right. I moved into my home on Oct 3rd 2023 and my punch list items is still not complete. The construction supervisor has failed to complete my list, his supervisor came once to my home and has not done anything to resolve the issue. Good thing I’m connected with the Orange County court system and attorneys. Next step is take Pulte to court. Much more expensive for Pulte than just fixing my punch list problems. Stay away from Pulte.

If you buy a house from Pulte you must keep on them constantly to make sure the job and quality is as expected. Unfortunately the contract with the builder is so one-sided favoring them that you essentially don't have any recourse when things are done poorly. The design and layout are great, it is a shame that the build quality is not up to the standards they used to have. Also beware, Pulte is cutting corners on materials in the house. Even upgraded items like kitchen cabinets are poor quality. Unfortunately I will never buy another Pulte house.

Extremely dissatisfied with the exterior quality/look/feel of the homes. The design and products used do not come close to what is expected for a house in this price range.

Impatient and rude Sales team makes you wonder whether you’re paying for the house or them. Important options like ceiling height of living area have been hidden by the sales team. We ended up finding the details from neighbors and had to fight to get those options added. House default options are of such low quality we had to upgrade every single component of the house which brought in a 100k options Bill on a 400k house. The second level floor and stairs are of low quality, few jumps might break it. External elevation offerings are so old from 80’s. If not for the location, I would have backed out. Overall my experience is bad. I would not buy my next home from Pulte and won’t recommend to friends. ... More

The home buying/sales part was ok. Just like a normal buying house process would be. Long story short… the house designs are beautiful and spacious.. I just would think at the price I paid I would expect better than my final product. Inside doors were horribly painted. The plywood boards underneath the floor planks make knocking/clunk noises as you walk around the house. The drywall in almost every room has been sanded down bad. I cant say I can find a smooth wall in any room. Some kitchen cabinets dont sit flush. Caulking/paint is smeared around the back splash area in the kitchen. The kitchen cabinet’s crown molding has a complete hair line crack going thru the middle. Carpeting in some areas has not been installed close to the walls. I can see the plywood. There are a lot of nails near the wall where the carpet ends. Some drywalls were installed crooked. Uneven walls. Water leaks in 2 areas in the foundation noticed on the same day of moving in. The bottom base of 2 door frames are loose. If you place your foot on there with full weight the base will come up. The list goes on and on. I am not knit picking these are all legit complaints. I have already scheduled an appoint to have someone come out and addreess these issues.. ... More

Pulte is not a good company, never recommend them ever

We purchased our home from Pulte based on the quality of work that we saw in the model home and the sales personal. From the start all of their subs were sub par , from the block work to framing and roof and siding . We have been in our home for 1 month now the sprinklers did not work for 1 month and the grass is dying . Exterior paint around windows and caulking terrible, paint on roof , numerous broken tiles and leaks in roof , the flashing was 1” below the concrete siding which was short by 7-8”. The roofer said it might be a leak from a shower so we will call again to customer care and play the game . Oh by the way the AC contractor while backing in the driveway went too close to the edging of the pavers and broke the bond with the concrete , so do the road my driveway will separate, would I buy from them again, would you? ... More

Carpets were not placed correctly Tiles were not placed correctly Closet doors were broken Drawers were not working correctly Low quality materials

Buying a new home has many expectations based upon what one pays and the quality of that purchase. We were shocked with a new home with no finish out on the garage, no gutters in a heavy rain area, no fans or light fixtures, no finish out on the laundry room and a new home with wire racks in all closets (very cheesy at best.) All of this will cost us $12K or more, . While we fully understand what you may call a "spec home" yet you seem to take advantage of what you provide to a new home owner.

Would look at other builders next time. Sales person left company during sale and no one informed me. Very poor communication.

We experiences delay after delay in the construction of our new home and did not close until more than nine months after the promised date. Error after error was made, and our house sat for weeks at a time with no work being done, while houses around us (most significantly including Pulte spec homes - built for their own account) started months after ours and closed months before. Even at the end point we were rushed to close with major items not yet completed. Now, more than 30 days after closing, we still have a very long punch list of items to be completed. Several are significant, including improperly installed gutter/siding where water pours directly onto a window and behind the siding. And a grading issue in the back yard that has our outdoor patio/lanai halfway flooding in a heavy rain. Quality of the structure elements seems OK, but major system and finishing details have been very poorly executed. If you are looking for a high-quality "semi-custom" build experience with great customer focus and service, I cannot recommend Pulte. ... More

We have several issues mainly related to design and architecture ranging from unreachable switches to rain water getting into the house from exterior door. Can’t even open the back door of suv while parked in the garage. The plumbing clean outs are installed in the master closet!!!!! The namesake laundry room is designed poorly. I could go on…..

Build quality is not as per standard. The material used is one of the worst. it is available in market with much cheaper ratesAlso, the construction manager never responds after the house is closed. One of the not so good experience.

Great experience with our sales person, Vanessa. Always there for us, even after closing and made the process smooth. Our superintendent Morrison was all promises and no results. Warranty is touch and go with our warranty rep having communication issue but when we involve his boss, repairs start to happen! Our home had 49 items for warranty and even the warranty rep said he was shocked it closed in the condition it did when he came over. This is my 19th house and I’d have to say, it’s probably the worst quality of all of them.