Pulte Homes Reviews

Please call me for my long awaited repairs. Thank you, Unsatisfied customer

I find my self very saddened to even have to write this, however this build is one of three for my family and by far the worse experience I’ve had with Pulte Builders. First it 14 months to build and close but that’s a story for a later date that I’m willing to share when or if asked. Now that we’ve been in the home for two months which we can’t use the bathtub, the window blinds don’t operate properly, closet doors slam when used, the floors won’t come clean no matter what, they continue to look very strange. A eight foot office door will not latch. The list continues. My main concern is the employee at the warranty center are very rude and work against us the homeowner. In the past I had no problem giving Pulte very high marks as a builder however that has changed. I just don’t understand how or why the service after the sale has failed. At this very difficult time I wrap my head around what’s happened to a company like Pulte. ... More

The quality of the home was very bad with lot of issues like cracked granites, bad quality items even after availing Smart Hone package. Unresponsive construction manager with very bad workmanship.

Rusted kitchen countertop. The spots are spreading everyday. None of the people from Pulte are responding. They are claiming it to be natural stone mineral deposits. This is not true at all.

Poor quality construction . Not worth for money . Materials used are very bad . Design and architecture issues .

There are so many issues with the home. Finishing is bad. Paint issue in so many places. Field manager rushed us to give him good rating at first but now we regret it. Cracked walls, cracks and damages in the floor and in so many places. It feels like Pulte just want to sell their home and don't care about the home quality. We are having very bad experience. We should have gone with lennar or taylor Morrison. Would not recommend pulty to anyone.

My first home in 2006 was with Pulte and I can tell you my experience with Pulte from 2006 and in 2022 are quite in stark difference. Pulte Mortgage itself is very horrible to deal with. I never had such a bad experience getting mortgage with Pulte. Even the manager had to set me up with an outside banker as he understood how bad Pulte Mortgage is. I also don't appreciate new vent system with Pulte. They are made of cheap plastic pipes which in turn will get worst eventually. This will be my last purchase with Pulte. No more and never again.

As a first time home buyer with Pulte I wish I never did make the purchase. Too many issues and still going occurring.

Long list of not completed issues, commitments made to deliver resolutions, no follow up to make progress in resolving issues.

Our home building process with Pulte @ Hunters Run Fishers IN, which was supposed to be exciting and joyful turned into worst nightmare of our life as soon as we signed the contract. The new home build process was financially and mentally detrimental to our entire family. Pulte has very poorly managed build process without any oversight on quality, communication, and accountability. We had 5 construction managers changed over 15 month period with no one taking responsibility. As per our initial schedule provided the house was supposed to be in 6-8 months build timeframe . After 15 months with many escalations a closing date was given and yet changed the final closing 3 times at last minute. The delay has caused us thousands of dollars as we miss the low interest time window and also have to sell our existing house for below market price as the housing market went down due to delay by Pulte, Pulte will not take any responsibility or care about our loss. Pulte’s quality of the build is below par for the price they charge on these houses. Don’t get fooled with the quality promises in the marketing material and brochures they handout its next to none. We are still dealing with multiple items to be fixed post closing. I was shocked to learn that every buyer in our subdivision went through same experience and considering group lawsuit. I will not recommend anyone to buy or consider Pulte for their new home build process. Also, they will bully you to give them good rating or you will be held hostage and intimidated to have more delays. ... More

Had an issue with main staircase with visual nail marks on treads and open gaps between stairs and stringer. All 16 steps out of 16 steps have gaps and nail marks. Reported to site manager before closing and he told us to handle it with warranty. Stairs contractor and Pulte warranty manager came out and look at it. Both agreed that it’s poor workmanship but still Pulte’s response is it’s within spec. Still working with warranty but this shouldn’t cause this much trouble. Still not sure if Pulte is going to fix the stouts. And so many little issues but once you closed the house, Pulte don’t response and resolve the issues promptly. Asked site manager to 3 door stoppers multiple times but no response. ... More

Our sales agent was great she is the only person I could count on. She kept the deal together when the site manager and construction crews were screwing up the build. I could not believe or count on a single word said by anyone else. Starting with the plumbing right down to forgetting the brick on the facade. Issues were clearly visible and workmanship poor. Stone work was done 3 times and still looks bad. I beam columns off level. Crooked walls, fit and finish were poor. Poor siding trim work. Delayed closing multiple times to get items corrected before I would close. Post move in has been no better. Shutters falling off, wrong thermostate was installed. Floors bounce, Yard service is poor. Lawn crews scalp the yards because of poor grading, trees and plants are dying. Worst decision I have ever made in 63 yeas was to buy Pulte. Avoid at all cost. I will be working on this house myself to fix it and make it right. That is a shame on a $550,000 house. Pulte Homes motto should be PROFIT OVER QUALITY. I am not alone in this thought. ... More

Bad customer service, build quality very poor, worst contractor never and mis guided info from sales rep.

We purchased our home on line not even seeing a model home. The main item on our list was either a ranch style house or an owner suit on a main level . This is why we picked Hartwell model floor plan. Our primary suite not really a suite because of the size of our bathroom in particular...looks cramped not functional; there is not even a room to mount a towel holder. It's not the only reason of our disappointment. We flew from Denver, Colorado for our "Blue tape" walkthrough. Four people spent three and half hours to cover the house with blue tape. Note, it wasn't all we could see. Obviously, our house wasn't ready to close in a week as planned even though Ed Norris was trying to convince us in other wise. From poor quality of craftsmanship to cheap material used Pulte has discredited them selves. We moved in our house three weeks ago. We still cannot live our life; don't have time for our projects. Our house is covered with blue tape the trades are coming almost every day fixing and replacing which should have been done right way to begin with. This whole experience of buying a "new" house took away all excitement and happiness. I didn't even mention that the main level thermostat was located in the middle of the wall in our living room. The return air duct brakes crown molding (one of the upgrades) in pieces in the middle of living room. Our dishwasher was not installed according to manual; it was sticking out far from the face of kitchen cabinets. This list can go on and on. As I write my review, there's a trim crew replacing a lot of trims in our house. The bottom line, we regret we've bought our house from Pulte and wouldn't recommend to anyone. We paid rather huge price for something they call a production house. ... More

This was not a great experience. My first review was very in depth but it ‘drew business away’ but new home source wouldn’t post it because they are paid by the builders to host their information - just to be transparent. This was bad from start to finish it has been months since closing and many items are still not completed on our punch list. We do not have final occupancy from the village. It has been a struggle every moment of the way. Good Luck!

I have a 3 page list of poor quality material selections, poor installation, let alone poor house design issues, that has not been addressed in any timely or comprehensive manner since our closing on Aug 31, 2022 for our new home in Lazy K Bar Ranch. Can easily say that other than the scenic location and floor plan, this home purchase has been the worst of any of our 6 home purchases across the country, including new builds, during the last 40+ years of our lives. We had a Pulte home in the Cleveland area in the late 90s and 2000s and it was nothing like this in terms of design, materials selection and build quality issues. There are just too many examples and issues to list here, but they range all over the board from HVAC and tankless water heater undersized units (labeled for mobile home installation!); plumbing; electrical; tile installation; drywall, baseboard and door trim finish and painting; discontinued upgraded cabinetry already chipping with no soft close doors or drawers; different brand toilets; narrow doorways that don't easily accommodate appliance or furniture delivery; uninsulated exterior garage walls and probably ceilings (in TUCSON!!!) etc., etc. etc. We are now working with GCs and other trades to basically gut and remodel our entire home due to these issues since Pulte has been non-responsive thus far to our concerns and issues. Likely at least $150-200K on top of $700k purchase price. As the title says, NEVER AGAIN will we purchase a PULTE home. ... More

very bad experience and very disappointed

I am experiencing multiple heater issues in my new house 1) getting big noise while running heater multiple times in a day in Flex room as well as powder room. Pulte management saying it's as per quality, I did check with multiple Willwood house owners and they are not getting any noise. 2) we need to wait 3 to 4 minutes every time to get hot water in master bathroom so we are wasting 15 to 20 minutes of water every day before shower.

Ruff work everywhere. Poor communication.

Right from the beginning, it was so tough to get any update from the construction manager. Target closing date Aug 2021 got delayed for 1 year. Finally closed in Aug 2022. Final walkthrough was a nightmare. They missed to put the window in one bedroom and got caught during inspection. They keep telling about staff shortage but it dint seem true since they are building scores of other houses in the same community. Construction manager didn’t bother to inform us of the status. We kept pushing to get the closing date and finally ended up paying sky high interest, only because of a careless construction manager. Horrible experience with this construction manager. ... More

Pulte DID NOT follow their own guiding principles: “Do the right thing”; “Compassion for the customer” or “Care about quality”. They bullied us into closing on a house that was Not “Complete, Clean or Move-In-Ready” They switch out appliances selected and paid for to lower level brand. A house that should look new looks like a 20 year old resale due to chipped floor tiles, chipped drywall corners, scratched doors, dented and gouged baseboard and trim, window, door, electrical and plumbing issues, too many more list.

No communication on home build phases A lot of issue which they promos to fix before closing ./ 70% still existing Following up from day one . But nothing happens This has been 45 days Such a shame .. I am regretting my decision .

My wife and I are not happy at all with Pulte homes. We have crooked walls, leaking roof, house infested with centipedes etc. . Vanessa lied to my wife and I.

The construction quality of the house is bad. The site managers are not diligent in their work and very difficult to communicate with. Apparently, this is the same view shared by most of the Pulte home buyers in my community. I would recommend looking for a different builder if their is an option to choose from.

Very poor quality, poor customer service, very poor communication. I still have a ton of pending items after 6 weeks of closing