Pulte Homes Reviews

The process to get things corrected after we closed has been a nightmare. It has been determined that the master bathroom shower and floor has to be demolished and redone, tile backsplash in our kitchen has to be ripped out and redone, had to repair a brand new dryer four times, crown molding poorly done in some areas and cabinets weren’t installed correctly and majority of the hardware for the cabinets weren’t installed properly and cabinets have to be replaced. All of these issues should have been caught by the construction site manager prior to our closing, but obviously it wasn’t or I wouldn’t be typing this message. People need to pay attention to detail and monitor people’s work more closely. We feel like we were just another closing and now that we signed in the dotted line we are at the mercy of Pulte. Sad when you paid 755k and you are having to deal with these types of issues. ... More

Pulte does an exceptional job on the front in selling the home however the experience post sell is horrible. To get things accomplished is like a second job. It's unfortunate the repairs/warranty items become a line item. Pulte attempts to hold out on repairs until homeowners give up

Very poor on most points. Ryan our sales manager was fantastic. Other than that poor.

Too many issues with poor workmanship to give Pulte a good review. Many issues easily avoidable, but grossly mismanaged. The trades working for Pulte have questionable experience and skill.

The house is built in good area. The quality of materials is not very good and it seems like company tried to save as much as possible on material used. It is hard get ahold and f somebody to fix issues. Options purchased were not installed.

We went into contract and closed in April, the house seemed great when I flew over and walked it. However it seems after talking to neighbors and my own experiences you’re better off buying one built and not in process because they rush it and leave so many issues trying to get it to the finish line. I’d rather it be late than deal with what I have going on. The overall quality control is terrible. Trim plates in devices are crooked, they’re cut because boxes were installed too close to doors and the door trim made the switch plates not fit so they cut them down and caulked it. As an electrician this is mostly the fault of the electrician not added a block to space or but also the builder to qc that. It looks terrible. Every seam almost in the living room drywall ceiling is visible. House was turned over to me after the cleaners came, which didn’t dust any drywall dust off anything, entire house was covered in it. After they mopped and left they smeared it all over the new plank floors. I had to mop it 7 times to get it walkable and for us to move in without tracking it everywhere. Patched holes and dings sanded down left unpainted everywhere. Took weeks and multiple visits and still aren’t done even after sticky posting them all. Hardened drywall mud and paint spots all over the floors, weeks to get someone to come remove that and totally missed two rooms after being here all day to do it. My entire living room ceiling when walking in master cracks and pops like wood snapping or a tree falling, it does this no where else upstairs. The solution was to add screws everywhere. In 5 visits now I’ve had my carpet ripped up and screws add, baseboards removed and screws added along with cutting a hole through my Living room ceiling somehow which has been patched but still not painted, now I have about 100 screws in my living room ceiling about every 1” or less on every joist. This has now sucked the drywall so tight to the joists every taped drywall seam is bowing and cracked now, it looks like waves all over my living room ceiling. Not to mention all the mail pops that will occur. Finally a month a half later they’re going to open the ceiling to investigate the noise. Keep in mind same materials used 2’ away and all upstairs and this is the only section that does this. First time using the shower there was a leak in the wall which swelled up the drywall, baseboards on both sides of wall and door trim. They sent a plumber to fix it who did, drywall came and replaced holes and patched and did baseboards. However they painted over swollen MDF door trim and left paint runs everywhere, paint on my new carpet. Had to come back and replace door trim and recaulk everything. Also the hot water heater had some factory issue. I had no hot water for 3 weeks and it took 4 visits from the plumbers and me demanding a more experienced one before it was fixed. They replaced every single part, blamed electrical, which it wasn’t as I am an electrician for 15 years. Supervisor came out and fixed it that day. They won’t cover and if your stuff, they put 100 screws in my living room ceiling yesterday and didn’t cover our new table, sectional, 70” TV, sound bar, entertainment center, all covered in drywall dust. They did vacuum the floor though so I guess that’s okay? Garbage disposal was wired wrong so dishwasher didn’t work unless garbage disposal was running so they just left it unplugged not working. Basically I’ve had maybe a week out of a month and a half not including weekends I didn’t have a bunch of people in our house fixing and damaging more stuff. Upstairs bathroom fan was left without a cover on it. The two from lights on side of garage are not level, one sits down on the trim much farther. Dead eye sore and they just put the siding on and didn’t even care. I’m not expecting much, just get my home to the state you would if you were trying to sell it! The open houses don’t have drywall dust all over every switch plate and receptacle plate, below every mirror, in every corner, all over the counters and living room floor. No paint or mud dried to floors. I mean come on. Essentially I have not had 1 single room without some issue, or less left behind. Not one. NOT ONE! Hot water should have been tested, leak test should have found the leak in the wall, inspection and QC should have heard the sounds from the messed up install of master flooring above living room as it wakes you from a dead sleep. Sounds like someone breaking wood or a tree falling when someone is walking. Paint, I mean that’s the easiest to QC. Oh they used clear caulk on A beautifully done quartz counter too against the wall so it looks like there’s large gaps. Should have been white, they used white in the seams of the counter top. This is backwards. Of course they use flat paint everywhere because it’s cheapest, can’t complain about that but we immediately added eggshell/satin to the walls because they get marked up in about 1 week if you have a kid and you can’t wash them as well. My advice having built pulte homes in california, it’s gone downhill out in Kentucky area and you need to REALLY be on top of it, especially if you’re in contract and it’s not finished. I have 3 families in 50’ from me that are all having the same issues. Be there every week and make lists and demand decent craftsmanship! ... More

The spec home that they walk you through is no where near what you get. Had our home been shown when we decided to purchase, we would never have made the commitment. Very poor quality and workmanship. Sloppy workmanship and home was dirty (no where near move in ready) Far too many issues to name. Our new home purchase was a stressful and anything but a good experience. Our hope is that everything will be taken care of satisfactorily. We will see. Gianni has been great to work with. We appreciate him.

Construction manager takes copious notes when you first move I , then they never fix anything. Not one thing had been fixed from the pre-move in or post move-in 30-day period. Nothing. Period.

I think I won't recommend this builder again. Quality of build is OK. Service is terrible been over 30 days didn't hear back from anyone about multiple ticket orders i put in.

When purchasing a Pulte Home it is imperative that you have the home inspected by an independent home inspector at least 20 days prior to closing. Please do not underestimate how important this step is.

There are several small details and bits have been missed and construction manager should have focused more on these details.

One of the most frustrating experiences of my life building with this company. Inconsistent oversight of subcontractors. Lack of transparency with issues. Poor communication during the build process. If you build with this company I would never come to the construction site. Watching "how the sausage is made" will do nothing but aggravate you. Make sure to hire a private inspector before closing.

The quality and workmanship not good and we are very dissapointed. From painting, uneven walls, hole on the ceiling, misaligned lights, sub standard undersink tubings that is waiting to burst and leak water, the awful sound of water hammer or knocking sound that I do not know where it's coming from that I always hear inside master bedroom, the uneven pavement outside my home that's collecting water and never dries out, the gap in my kitchen cabinet trim and etc. For a home worth $600,000....

We were excited to move in. However we have found 3 pages of poor workmanship issues. We submitted tickets for all. Customer Service keeps making appointments to fix the issues but never show up. Stayed home from work last week to meet with Pulte no show no call. ai guess I am stuck with Pulte’s lousy work.

Pulte has bitten off more they can chew. Sales associates rush you through bid process and choosing finishes. Builders are under pressure to finish in a certain time frame, hired workers who do not care about workmanship, and rushed to complete builds in the last days. It shows. Our brand new home already has a running list of work orders to get our home into the shape we would have initially expected. There has been virtually no response to our submitted work orders and we are having to reach back out , because understaffed. I hope we can get our issues resolved in a timely manner so we can enjoy our home and stop worrying about what needs to be fixed. ... More

Have had issues since we moved in and have been waiting for our broken toilets to be fixed for 2 months (all 5 of them) with the bare minimum being done and no resolution

We have somewhere around 100 footprints on our driveway from workers with concrete on their boots! We have dead plants because they were installed and not watered until after 3 weeks! We have tile in the shower that looks like a first grader installed it !The pocket door to that bath is 1 inch wider at the bottom of the frame than the top of the frame! There is a column it the hallway that is at least 1 inch out of square! That is what we paid too much for in this home! The quick move in homes,some whitch were bought by investors and then rented out were finished and then sold at a discount while we waited 2 months after our promised date and then paid full price! This community has alot of damaged roads because of construction equipment and alot of spilled paint all over the asphalt there is a gushing pipe in the park that floods my next door neighbors unfinished house because a tractor grading that lot broke off a park sprinkler and then they have refused to fix it after more than 3 weeks! This is not how we dreamed of spending our retirement! What a Disappointment! ... More

Home wasn't completed during the timeframe given, and there was never any communication from Pulte unless I initiated it. Excuses were the norm during the process, and even after I'm still waiting on things to be resolved!

Had our construction manager quit 2 weeks before our house was supposed to close and realized he hadn’t cared for weeks. Had so many things wrong at our walk through. Pushed closing back a few days. Still have multiple thongs on the outside wrong. Dishwasher has never worked, still waiting in parts. Water heater was broke from the electrical people turning it on without water. Still waiting for cabinets to be fixed for the 2nd time.

No proper response and our house was given way after the promised time and no compensation

I am running behind the Pulte Warranty even after 40days of Home closing for issues fix in my Home. I had issues with 2 Bathrooms, improper ceiling which is making cool air enter into Home at some sections

Buying a brand new home should have been so much more enjoyable than Pulte made it. We love our new home, but it didn't come without various issues and hiccups. I understand the pandemic has impacted global supply chains, but leaving customers to source their own appliances after signing was not a great experience. Constructions delays due to lack of framing crews also caused us to close at a mortgage rate double than what we budgeted, and delays also caused us to miss the deadline for sod before the winter season. Nothing like mud all over a brand new home. Our construction manager is great, but the rest of the experience was lackluster. Living in the home now and as my eye catches things, it's not the craftsmanship I expected with the price we paid. ... More

Not responding for issues reported

After the sale the representatives were of no usefulness

Be very careful when it comes to the Contract Details. Many Items are shown in the renderings you need to sign as part of your Contract and later in the Contract Paragraphs Details declared as optional not necessarily in your Home installed. Always per advantage PULTE.