Pulte Homes Reviews

My experience has not been positive. The workers left behind lots of messes. They left black fingerprints everywhere. The plumbing was severely blocked. My toilets backed up into the tub, sink, etc. The plumbing had to be worked on twice. The tree in the front had to be replaced more than once. The garage paint is peeling since I moved in. The carpet has paint drops left by the workers in every room. The nails were sticking up and had to be fixed. There's paint on the frosted window in the bathroom and I have been asked to clean it myself! The bathroom floors and shower have silicone dripped on them that trap dirt and leave spots on the floor. The paint touchups do not blend in with the original paint. The kitchen panel was not placed correctly and had a broken bracket that was exposed when I moved in. The dishwasher outlet did not have power going to it. The electrician had to come and fix it after weeks of not being able to use the dishwasher. The representatives have tried to help correct these things. However, Pulte should not close on a house if it has not been thoroughly reviewed. Higher standards for workmanship will go a long way. ... More

This was our first new build and it hasn’t been the easiest experience. We have been in the house almost two months and we are still waiting for items to be fixed. For the price we paid for our home, I would have expected the house be to be perfect and the highest quality - something it has not been. I feel as if once the house was bought, we have been forgotten about. Our neighbors are complaining about many of the same items as we are. We had expected issues to be fixed prior to closing and the same items have yet to be completed. I hope that Pulte will in the end fix our issues soon.

The follow up on items that need to be fixed or corrected has not been satisfactory at all. Overall finishes has not been to Pulte standards. Have concerns about the grading of the property matching plot plan.

The closing got delayed for 4 months than the estimate on the purchase agreement, the builder paid for the rates extension at closing, however, the mortgage team did not set up my unit deep information correctly, and the title team refused to make any changes, although they are under the Pulte group, their cooperation was terrible, no one took responsibility for such mistakes

With Pulte, I never felt like a valued customer. The construction was several months delayed which made the home several ten thousand dollars more expensive. But, of course, they found reasons why everything was delayed. However, no one could explain why only my home was delayed and not the others on the same street. However, eventually, Pulte named the house completed. However, Pulte seems to have its own definition of 'quality.' Skewed walls, missing paint everywhere, defective cabinets, defective mirrors, nails coming out of doorframes, broken pavers, and farmland as yards, to name just a few. So yes, there is a house. But there is a lot of work necessary to finish it. ... More

The quality of products such a engineered hardwood are awfully low. We had a few scratches and broken pieces on upgrade level 3. I have also found broken piece of hardwood glued together. The quality of upgrade 5 of the cabinets are also low. I paid for chef kitchen 10500$ The hood has a a bump and after two months hasn’t been replaced . My dishwasher is not the one on upgrade sheet and is another dishwasher. I have sent an email but no response. The grouts in shower has crack. The fan in bathroom is always on. There was no phone number to contact anyone during buying process. Email was the way to correspond it. We were at dark for months about the closing date and just a week before closing we were informed. Overall, I’ve not have a good experience from the beginning to now that im residing in my townhome. ... More

I am not going to bore you with the minutia of my experience. We had over 35 items on our closeout punch list. I work in the construction field and the quality largely depends on the lottery of subcontractors you get for the house. At any point in time the Construction manager has up to 20 homes to keep track of. It felt like because we had committed to the house that you would not get the attention to get your home fixed. Alec is my CM and he means well. Having trouble with sub availability. I feel bad that pulte doesn’t offer him any help so these homes, which are very expensive, have the proper supervision to address the quality issues. ... More

My experience with Pulte was less than pleasureable as a 1st time homebuyer. In the beginning my sales agent offered and sold me upgrades & options that were not available for my model. My Pulte sales agent changed and my new agent was rude and basically threatened to cancel my contract, after I questioned changes. They made multiple changes to my options and did provide me any new choices and basically "I have no choice but sign change order or he could just give me earnesr money back, and sell my home to someone else for more money." The rep at the design center was snarky and repeatedily made insensitive remarks about my purchase. My 1st contruction manager never made contact and I was never given the opportunity to do any review or walkthrough of my property until drywall walk. Calls were ignored and emails leave unresponded to. Pulte mortgage was even worse when came to communication and failed to advise that I could have locked my rate way sooner. It took my realtor and myself chasing them down when rates increased to get a lock completed (which us costing me greatly). I will say that after filing a complaint with corporate I was given yet another agent name John. John above and beyond to try to make my situation right and keep me from walking away from this deal after 10 months of a building process. Also I received a new construction/site manager named Joey M. Joey is absolutely AMAZING. He works with integrity and went above and beyond to ensure my home was done with the highest standard. Joey continues to work to ensure all the items that were to be completed for close walkthrough are being done. I am 2 months after close and still dealing with issues, but have confidence that Joey will get the job done. My experience with Pulte made loving my new home difficult at first... and I nearly cancelled and walked away from thousands of dollars because it was so bad. However, thanks to both John & Joey showing they cared and my concerns were valid I moved forward. I am learning to love my home and hopeful that the issues will be resolved soon and that Pulte will learn to do better business and hire people with kindness and integrity. Purchasing a home is most peoples largesr lifetime purchase, and many people like me work hard and have saved and sacrificed for this opportunity. We all deserve to be treated fairly and respect at all times, but even moreso through a process suchas buying a home. We have lots of choices in builders and Pulte should value their customers and clients with that regard. Respectfully, N. Taylor ... More

It was a bad experience , Pulte used bad quality of hardwood flooring , hardwood flooring installation not good , subfloor squeaking under carpet, subfloor so thin they should use thicker and stronger one like 3/4" or 1" plywood sheets instead of OSB , floor vibrating when we walk in some area ( maybe it's joist problem ) ,the furnace in wrong spot above the plumbing stack which should be connected to the kitchen and second floor bath , to solve this issue they connected the pipe to the basement drain !! now the plumbing stack used as a basement drain without trap and this issue cause a very bad smell in basement !! this mean there is no supervision from the site team leader . I don't know how they build houses if they don't have plumbing drawing or HVAC drawing , every house with the same model are different than the other !! . ... More

Delay in Delivery: I Signed the house on December 2021, Promised to deliver by May 2022. Finally delivered in September. Due to that, Paying heavy interest rates. Main Water shut-off Wall: Main Shut off the wall was never working. Scheduled with RT Moore on November '16 th. It requires a 4-hour window and has to break much drywall to fix it. I was wondering how the city inspection got passed with so many issues. Lower-level tub/shower leak: The lower-level shower is leaking and dripping into the bedroom on the first floor of the brand-new home. Trade Partner RT Moore has to break the drywall and fix it. The drywall is yet to fix it. Faulty range hood: It was installed twice. Still, the issue was resolved. Does Any on expect Brand new home? How do you rate your home build like this? Note : Construction Manager Austin Williams is accommodating in listening the issues and helping in his capacity ... More

Unsure if all builders are the same but Pulte does not share plans and designs and quality is lacking so, be ready for surprises and oopsies. The irrigation system zones are set up in a way that does not make sense, the sod was set on top of rocks, weed and construction debris. The yard is dramatically uneven. The floor tile is not flat and the wall tile on the backsplash and the showers is worse. It is difficult to trust the brand and when they don't share tests for energy star compliance, blue prints and other plans like the irrigation system layout makes me wonder if they don't share so we as owners have it more difficult to check the quality of their work. ... More

Well built house and great area but I’m still waiting on my roof to be looked at!

The sales and financial experience with Pulte is awful! Starting from the purchase: we designed our home without knowing about other houses that fit our lifestyle better. Since moving in; we have heard nothing from our sales representative. The design center has no idea how to assist a new buyer. They are supposedly design consultants .. not sure where the consulting comes from. Do your research. They won’t help! Purchase a $700k home means nothing. Pulte finance .. do not use. Awful!! They are misleading and do not care about you as a buyer. The house .. however .. beautiful!

We closed on our home in late April of 2022. When we arrived at our new “dream” home it was dirty and much of the detail work was sloppy. Grout debris was on the bathroom tiles. The pool had dirt, nails and other debris in it. There was paint and stucco on the pavers, the washer and dryer was not secured or level, there were pieces of shoe molding that were missing and there was molding around the cabinets and a few other places that was missing as well. The sliding glass door tracks had stucco debris making operation of the doors very difficult. The floor casings were unsecured in a few places and there are several damaged areas on the flooring as well. And the paint job was just plain unprofessional in many areas of the home. There were other issues as well and some of these have been addressed. But we’ve been in our “dream” home now nearly 4 months and many of the issues remain unresolved. Overall, the job Pulte did looked like it was rushed in order to hit the closing target and the result was a sloppy mess. I was told that the Covid pandemic made things from both a procurement perspective and a construction perspective much more difficult than is typically the case. I don’t dispute that. However, that is Pulte’s issue to deal with. I still had to pay the agreed upon price. And Pulte never offered a price reduction to compensate for their poor performance. We have performed in accordance with the purchase agreement. Pulte has not. ... More

Our closing date was rushed according to our construction manager he had requested the date be moved out two weeks but Pulte asked him to keep it as is (in fairness we were moving from out of state so both sides had a need to close quickly). With the date being rushed we knew there would be some punch list items that they would need to come back and take care of. They asked us to give them 2-3 weeks to make it right. Well we are over a month now still with 25 items on the list one of those items includes over 50 areas of drywall and paint fixes that are required. We have had many of the trades who are fixing other things tell us "we should not have been able to move in with the house still having this many outstanding items". I feel we are starting to get traction with the warranty team but it is due to us having to apply continued pressure and make it a part time job to manage our punch list and make sure things are getting done. We were really excited to begin to enjoy our house but we continue to find things that were not done right and get frustrated each time. At this point I would not recommend Pulte to someone else. ... More

In all honesty, the home feels that every corner that could be cut was butchered. We have so many issues with the home (doors, carpet, cabinets, paint, bathroom insert, tile, flooring, grout etc etc. Its been a nightmare to say the least...will not do again.

Seller's market by the time we bought the home, so the builder didn't really care about many things.

We did a walkthrough of the house even though it was not complete. The house was far from complete; we came up with 4 pages of items to be fixed. Not minor issues but major ones. We flew from NJ to FL to be disappointed with the house. Construction manager kept giving excuses as to why it was not complete.

The beginning of the buying process started out well. The sales rep Raeleen was very helpful Finley and friendly. Putting down the earnest money was fairly easy because Porte ahead Pulte did pretty good online tools. Contracts we signed promises were made to have a home completion around February 2022 timeframe. When February rolled around it was obvious that the house was not going to be completed in the communicated/expected timeline. Every time I pressed for answers about the completion date I kept getting inconsistent information. At one point the house was going to be complete by the end of March and then it became April and then if only had a close date for May 20, 2022. When I did the walk-through the day before there were a lot of things that were not done however, I was even telling them till I didn’t eager eager to move in because I have waited so long I didn’t want to delay the closing process any longer. When I receive the keys in the house there was a water leak in the compressor in the basement and it took weeks to resolve. The floor panels in the living room were loose in squeaking which still has not been completely resolved. In fact the same issue is occurring in the owners bedroom. The fixtures and the material overall used for the building this home are very cheap, low in quality. I don’t understand why Pulte homes built in a great neighborhood with great expectations only to find out Pulte took all the shortcuts to build a low quality home with inferior material. After such a long wait to move in I was very disappointed about the outcome. ... More

Once you close on your home they do not respond to your issues as they should. I’ve been here for 2 months and still waiting on simple things that I pointed out thru the walk through of the home. I would not recommend buying a new home from Pulte, and if you do, DO NOT close until they have completed your checklist, after that you are no longer a priority. Not happy, house is pretty but workmanship is sloppy.

We have been SHOCKED at the poor workmanship on our almost $600k home! We were cornered into signing off on celebration day that the house was satisfactorily completed. It was not but we were told it would be. Lies! Every contractor we’ve brought in since we closed in May has commented on the shotty work or the short cuts taken or the lack of attention to detail that they are seeing in our brand new home. It’s a sickening feeling to hear this over and over about what was supposed to be our dream home.

Pulte is using sloppy contractors and generally doesn’t care about their customers post purchase. They installed lots of already brown, most dead sod that is not coming back to life and 2 weeks of daily watering and accused me of not watering enough despite my day 1 proof with photos and my water bill detailed usage graph, then their sod contractor came and literally yelled in my face and they are refusing to replace the dead sections they installed. Incredibly unprofessional and it’s a disgrace Pulte uses such awful contractors. We’ve also having electrical issues, corners were cut with plumbing, mortar and paint speckles are all over bath runs because they weren’t properly protected, drywall seams are very visible, many items called out during the build process were never fully addressed despite promises they would be. A lot of the issues weren’t seen at the blue tape final walk through. There’s just no way you can catch everything in that one hour window. But after living here nearly 2 months it’s clear Pulte does not pay attention to detail or care about their clients post purchase. ... More

Was very disappointed with the quality of construction. Warranty calls for walls and ceilings to be level within a quarter inch within 4 feet and many of them are beyond that threshold. Had to modify installations of appliances at our cost due to the fact the ceilings are way off level. Many walls are also bowed , not straight within the Warrenty threshold. Way too much covering up things and hoping this customer would be satisfied. The correct way would’ve been to deliver the house the way the warranty says “free of defects” Seeking legal advice on how these defects can be corrected in the safest, cleanest manner without causing more issues to the structure & personal health. Pulte’s big selling feature is their quality and it is mentioned numerous times in the sales And construction process. Our expectation was to get the house that we paid for based on Pulte’s warranty and this expectation was not met by Pulte. ... More

Pros: - Appearance and layout of home - Sales staff and build manager are responsive, informative and easy to work with - Base selection options (appliances, cabinets, flooring etc) were generally all decent quality - Builder's mortgage was competitive and great to work with (always shop around other loan estimates) Cons: - Horrendous impact sound insulation. If you have neighbors, especially upstairs/downstairs you WILL hear every footstep, door opening and cabinet closing they do. I can't emphasize enough how poor the sound insulation is, I would be more than happy to pay a higher sales price to have the home properly insulated. But they did not use the best sound materials or poorly designed on one of the most important factors of a home - The finish on fixtures/moldings are starting to crack everywhere after just 3 months. They do offer a one-time touch up that is recommended to wait until the 11th month to use but we'll see if they are willing to fix up the entire house Additional comments: - Warranty requests take time, from responses to scheduling a service visit to repairs can take easily over a month. The warranty staff are nice to work with. They can be a bit stingy on what they repair but continue to stay on them, take pictures and use the warranty service you paid for to the full extent ... More

Pulte was not honest about deadlines, poor workmanship, many errors made ( like crooked outlets/ switch plates, unsatisfactory trim work, poor paint job, poor grout work (excess grout everywhere)). Over promised and under delivered.