Pulte Homes Reviews

HI, we are very disappointed with the construction manager as he assured us on many pending items after the closure and he promised that it will be taken care and asked us for 5 star rating, its been 2 months after closing so many tasks are still pending.

They delivered the home with lots of issues. Pulte is not checking the basic construction quality prior to closing. Water was leaking from my pantry and Pulte took almost 1.5 months to fix. They installed wrong tile and still waiting to replace. Outside is horrible. Water and mud in my back, left and right of my home. Pulte is not giving any timeline to fix. They did not install the digital lock either and did not reimburse till now. I am very much frustrated with the build quality and response from Pulte.

After we moved into the condo, we have experienced 1. two gas leaks 2. window water leaks 3. Shower sink leaks 4. missing part for the dish washer - customer care manager said he would give us the part but never did. 5. multiple dents in the garage floor - customer care said it's not a warrantable item. 6. hard to remove window stain - had to dissemble the window ourselves and clean 7. touch up paints so bad we will have to re-paint multiple walls 8. charge us an item on the contract($200) which is never done. Opened a work order more than 1 month ago, still no one has contacted us to schedule the fix. Overall experience with Pulte is pretty bad. They charged the highest price possible but did the least they can get away with. ... More

Dear Pulte sales team and construction managers, Your unwillingness to honor your contractual obligations made our 11 month building experience almost unbearable, our daily struggle to compel you to build a quality home; without end! Not only did you act in bad faith throughout the lengthy construction process, but (on four separate occasions) scheduled our home to close with unresolved structural defects, no built-in appliances, or the required Certificate of Occupancy. We will not soon forget how we were deceived, ignored and disrespected. No new home is worth the indignities we experienced. ... More

1. Closing date extended 7 months past agreed upon completion date. "Quality Build" process failed to identify framing, plumbing, and electrical errors. Missed framing of upgrade option for tray ceiling in gathering room, dryer vent located incorrectly due to plumbing line interference. 2. Home had punch items identified at celebration walk, but 6 weeks later remain incomplete. Including missing light fixtures, incomplete exterior paint, damaged cabinets, missing tile grout work, gaps in window caulk, appliances installed incorrectly, damaged vent hood, damaged water heater, missing bathroom hardware, missing trim on fireplace built in shelving, drywall repairs incomplete. 3. Doors are not hung plum and square with daylight gaps and missing hardware including a temporary exit/entry door with missing floor sweep and deadbolt prep not allowing door to lock. 4. AC appears to be undersized or poor airflow for square footage thus running 3-4 degrees above thermostat on 2nd level. 5. "Final Clean" completed but paint spills remained on tile floors, saw dust inside of drawers/cabinets from hardware installations, tile grout stuck to cabinet trim, front porch with masonry cement splattered on walkways. Upon closing, the home looked used as opposed to new construction. ... More

They denied my prior submission for a review. Laughable. If I could give 0 stars I would. House was built with 0 care. Bathtub urinated in multiple times. Drinking on the job beer bottles everywhere..food trash etc..ac didn't work for a month and a half list goes on.

I do have cowboy issues are been there forever nobody coming to check on and I already talked to Kahrba People about it

My new home has had nothing but very major issues since moving in. AC leak resulting in restoration, no hot water, bath tub leak, no electric in several rooms not to mention all the cosmetic issues. The workmanship of my house is disappointing at best. I will NEVER build with pulte again.

Bought a home, before closing everyone node their heads and after closing no one responding.

Don't BUY!!!! Very poor quality and they don't care. They promise the world and nothing but problems. Still waiting for things to get fixed.....no follow up on anything. I upgraded everything and the upgrades are cheap!!!!!! I can't imagine how cheap the standard items are. NOT WORTH THE COST AT ALL!!!!!!!!!

In my life I did big mistake. I buy Pulte home

Pulte is clearly a quantity, not quality type company. Our home in Wild Blue was a JOKE. Justin forced us to close without mirrors or glass in the bathrooms. The entire house is full of nicks in the walls, unfinished trim work, paint on everything (not just the walls). It is the epitome of sloppy. Getting someone to care once you’ve closed - nearly impossible, unless you make your way up the chain to superiors. Justin must have mentioned his “survey” ten times insisting he didn’t want to lose his #1 spot. While Justin is a nice guy, the only reason he is #1 is because he asks you to do the survey well in advance of completion of your home, before the home is complete and before buyers can take a good look. Despite being in the position for a significant amount of time, Justin apparently forgot that we were to do a quality walk-thru before and after we closed. THIS DID NOT HAPPEN which lead us to the most frustrating, gut-wrenching, disappointing feeling after we closed. We had to BEG them to take care of some of the sloppy workmanship, even our doorbell was on crooked. Not once did Pulte offer any apologies or compensation for our troubles. They truly do not care. I will NEVER build or purchase another home with Pulte. ... More

The builder is responsive. However, he does not follow through with his promises. We always had to remind him to take care of small issues. The craftmanship is very bad. It is a $550,000 home but feels like a $200K home. I would not recommend anyone to buy any home from Pulte. Huge regret.

None of the tiles are levelled- Pulte says this is normal. None of my furniture stay levelled. Walls are not laid straight. Doors does not latch properly, painting not uniform, drywall already having cracks, walls already shaking after one month of closing. There are 30+ issues. Builders just want to close before all proper quality checks are done and forget about it. Field Manager is always in rush to go through inspections with you. To fix the issue, you need to go with their schedule and wait for two weeks upto month. When they come to fix it, is not good and have to redo it or, they simply say this is how it is. I had purchased other home from Century Builder. Compared to that I am not happy with quality and workmanship. Lets see how structure works. ... More

Poorly built home, no quality control.

Overall experience was terrible. It starts with Sales doing a poor job helping you through the many options. Then it continues with promises from both Sales and the Construction making promises that are never kept. The contracts are written to steer you to use Pulte Mortgage, who is non-responsive unless they want something. Communication is very poor throughout the process. Then to top it off, when you finally get to the ‘Celebration’ phase of the process, the quality of the house they built is not very good. In true Pulte fashion, the final walk through is setup 90 minutes before closing, so you get rushed and miss many of the shoddy items until later. They got our money, but do yourself a favor and avoid any Pulte built homes. ... More

Shawty cheap work! I’m disgusted at the amount of money I paid and the lack of care that went into my house. Can’t get anyone to fix anything properly after several attempts and work orders. Buyers beware!!!

There were a lot of issues with the new townhouse that we recently purchased from Pulte. There is a lot of unfinished work. When we report an issue in the construction, there is no response. The painting on the wall and windows are shabby. A deadbolt lock is forgotten to be installed, and another one can't be used as the latch and the hole are not aligned. And many more. When we report the issues on the Pulte website, no response. We bought this townhouse for location. In the future, recommend staying away from Pulte.

By far the worst experience I’ve had with Pulte buying a brand new home, They over promised and under delivered on completion date, they can’t be trusted make sure to read the contract over and over again, they can change your material options after you signed the contract and there will be nothing you can do about it! They also don’t communicate with you so your always finding yourself reaching out to them.

For me any stars!!!!! I hope that any family will go through something like this again. My family and I decided to invest in our first home and we were very excited that we had found the perfect community. We are first buyers and we thought that they would take us by the hand throughout the process from the financing until the closing. To our surprise it was not. When the day of closing finally approached, we went to see our house and it was totally incomplete. the housework they did was of poor quality and many things were incomplete. Until today I am trying to fix all the things that are missing in my home. The process with the guarantee has been a terrible one and worst customer service. Not to mention that the builder who was supposed to be responsible for fixing all the mistakes and incomplete things resigned and there is another one that is worse than the previous one. I don’t not recommend buy a home with them and especially if it is a house that is not ready to live in. ... More

This experience has been absolutely terrible. The day that we closed on our house there was trash all over the front yard and brought the issue up to our project manager. The issue was never fixed and on top of that the walk through of the house before close, the house was not even cleaned. Drywall dust, paint splatters and trash was all through out the house. Our close date was pushed 3 different times and when we talked with the pulte agent they promised a ver specific close date. This date was critical for our family because I was getting out of the military and we needed to have an address established to adopt a little boy. The finish work inside the house is absolutely horrible, and being in construction management, literally the worst drywall finishing I have ever seen. There were lights in the house wired wrong and wouldn’t work, the drying machine outlet kept tripping itself, the fan in the bathroom didn’t work, brick veneer was falling off the front of the house, bathroom faucet was constantly leaking, shower pan had a hole in it, broken 2x4 holding up the roof, and much more. Never again would I buy a pulte home or recommend it to anyone. ... More

Worse buying experience. Closed on our contract over a year ago, our house was one of the last one to get done in our neighborhood. For many months we were told a different estimate completion date that was moved every time we didn’t meet it. Communication was poor, finally when we had what I thought it was a set date and had everything ready with the lender they missed it again making us lose a very good interest rate. There’s no accountability, people don’t answer calls, or respond to emails. Finally, after we were scheduled for closing, things started to get rushed. Lots of items missing, poor workmanship. Tons of items were left done improperly, paint job was poor, our quartz is already chipping, tile has cracks, stains all over the tile from the messy job from painting, staples were visibly poking on our stairs carpet, I could go on and on. This is not the first time we build a brand new house and NO this is not how the experience should be, and don’t blame it on COVID. This is just people don’t giving a bleep about the building of your house. ... More

Never ever with Pulte again.

Seeing many bothering issues in the house . And team is not responding.

Workmanship was horrible! Office customer service was not good! Was told we were buying certain options later to find out towards the end when they were putting materials into the house that tons of options changed and wasn’t updated to us the homebuyers. Carpet was dirty with stains and not takes down in lots of areas of the house. Under the carpet was not cleaned and you can fell it everywhere when you walk in the carpet. The paint was horrible. The house was not cleaned and the painters painted all over the dirt and it looks horrible. Lots of areas were not caulked. The master tub had a huge crack/ hole and was only repaired not replaced. Horrible experience. ... More