Pulte Homes Reviews

Communication from construction/field manager just has been really poor that I have to give a poor rating despite all other parts of the process being relatively positive. Initially provided dates are never right and promised dates have been broken too many times. I assure you that these problems are not supply chain related because items arrive on time. The problem is in giving incorrect information too many times over and over.

Buying/building with Pulte has been an absolute joke. Everything from the lending process to the post build expectations. Had I known then what I do now, things would have went a lot differently. So many empty promises and lack of empathy from the company. We have been moved into our house for over a month and there are still a ton of things left unfinished. The company and the project manager expect you to take time out of your schedule to meet with tradesmen, schedule appointments, and see projects through after you've already moved in. 0/10 recommend this company

Sales: Taylor in our community was great. He was eager and great to work with. He did a great job of explaining everything to us, the process and all that jazz. He also steered us in the way of things he would personally recommend rather than what was the most expensive. He was always responsive and helpful to get us the attention we need. Design: overwhelming! Pulte actually did a great job and emailed us over the PDFs so we had an idea of the features we wanted to see and look at. This was a huge help with light fixtures, sinks, faucets, etc. Hurry up and wait (framing): our framing 'manager' Jackson left a little to be desired on updates. Communication was lacking and he would skip weekly calls for outside events without mentioning it to us such as weddings, vacations, etc. We weren't there for too long, but it started the building process off on a negative foot. post framing: Greg started off better and tapered off after closing. We were refused a closing date for several months (making life hard for a family with children), so we couldn't schedule movers, furniture, getting out of the apartment we lived in while our house was being built, etc. This frustration mounted towards the end when we had to pick new items such as counters we had selected 9 months before that were now 'out of stock'. We came down to the wire and constantly were asked to move our closing date (after we finally did get a day about 30 days out) and we ended up closing on a house that is still not complete. There is a lack of control and organization in their current build process Closing and financing: I WOULD recommend using Pulte as the finance company for the mortgage as well. You can shop rates and they will match typically, but if your house is moved back for any reason, they will not cancel your contract. However, their closing process is not the best. We did a lot of paperwork ahead of time to shorten the process and were informed we would get more via docusign, but it never came. We also waited 25 minutes (for a 30 minute closing) to even get started in their office as well as had them switch our consultant to someone we didn't know rather than the person we had worked with for several months. We are still waiting on some closing documents such as the final appraisal that were were told we would get, but haven't. they did not do much to explain the process and we had to go back for keys as they give you a small card that you take to the office of the community. Overall, the rate and savings made it bearable. Post close and moving in: We still had open items upon closing (something pulte touts as 'not a thing' - they say two things: home is 100% complete at close, and once you get a closing date, they get it all done... they did not. We got mirrors the day we closed with keys in hands, had drying paint and the house was absolutely filthy (dust on blinds, floors, walls, etc. and the house just wasn't' cleaned at all, sadly). Following that, we are two months in and still have open items. Our sales guy won't take our calls, our project manager won't respond to us and the manager or our PM has pushed us off to the client care team (who is great thus far, Anthony is actually getting it done). But we have items from filling in gaps in the garage concrete floor to fixing our floors that are not floated well or secured down to dry wall fixes that pictures were taken several months ago. We have also had 2 full water leaks thus far in the house as well as electrical issues and AVAC issues where the house wasn't balanced. Overall: it's a nice house with a sturdy framing and nice features. But the overall process to get everything up and running is a process within itself and the fight to get left over items closed is a battle. Do not sign the check until it's complete, if you can afford to do so (if you have a place to live). ... More

They took a little over a year to build our house. We had multiple major issues that seemed to not be taken seriously. I felt like had I not pointed out the issues that they would have allowed them to remain and done whatever they could to have hidden them. I am not speaking of the pulte builders, but the contractors that they use. Overall I expected a memorable experience and I received one. Unfortunately it is not a memory I want to look back on. At the end of the day the issues were repaired and pulte does offer a warranty so we will see what other issues arise in the next year.

Every bit of the process was like pulling teeth and getting any information on the process was abysmal. Lack of materials aside, getting any updates on what was happening, when things got done, or any sense of urgency was unbecoming of a company so reputable. It was evident that the build manager was so inundated with extra work and handcuffed by his superiors that he was unable to do his job properly. After a heated period of time where we were not updated that our closing date changed, we ended up finding out that it was the managers above my contacts that were telling them not to give us updates on our closing date. We had to find out 2 days before we expected to close to realize our date was pushed back indeterminately. This caused undo stress and cost to an already difficult situation. This is not meant to shift blame to the build manager or the site rep, as they did their jobs to the utmost best of their abilities. However, it is evident that the upper management in the Richmond Hill area have no idea what they are doing, or how to run a business. They are lucky to have lower and mid level management that are able to take the brunt of the defects so that customers can be content with what they’re given. With that being said, an astronomical number of houses were not built to spec and have a laundry list of items that are needing to be corrected by the warranty team. It’s as if the management is trying to rush the builds and get the houses closed so that the work can be passed to the warranty team in hopes that homeowners will grow tired of reaching out. Very surprised by the practices of this company and am disappointed that such a nationally reputable company would treat an entire community of homeowners (in an up-scale community at that) with such disdain. Thankfully their warranty team can pick up the slack that is obviously caused by poor upper management skills. ... More

Make sure you get everything completed before you close. Once you sign off, all the promises to get punch list items correct fly out of the window. I am now on month 2 and its like pulling teeth to get a response from anyone. When I do get a response, more promises that are not fullfilled.

The quality of work in the materials for the price I paid is what really upset us. Issues are notated and the lack of responsiveness to those issues is taking time pose closing. The exterior property like siding, caulking, painting was poorly done. I guess that’s what you get when you have guys working in 10 degree weather so the builder can close, get their money, and put out a poor product. During the homebuying process there was surprises that came up such as location of the home on the lot, the grade of the property, upgraded options I selected were not fully explained, etc. I tried it addressing this all the way to the top and the corporate level and they didn’t seem to care and told me to deal with it and there was nothing they can do. It’s nice because it’s new but we could’ve went with a full custom build and paid the same or less. ... More

I do not recommend Pulte Homes.! After signing purchase agreement things go down hill fast. Our realtor said he could not believe the poor level of customer care we received from a once reputable builder. We had a stressful, frustrating experience trying to fulfill a life long dream that has gone on for 14 months and is still not complete.

We had our house closing on 17th December after quite a few postponements. We happily entered our dream house with a sense of relief and belief as we got this from a reputed construction company. Within 48hrs of closing , during a family gathering, I heard a big sound and water came running from the roof ,making a puddle and dripping from the brand NEW house. Rushed to check but water was just pouring , ran up not knowing what to do, but couldn't find anything, our NEW roof was just leaking. Just be in our place and imagine our horror. Never heard anything like this from any new homeowners. After calls and messages ,and a quick checkup, found that the pipe wasn’t soldered properly. We didn’t know how to react , to be relieved as it was a human error or to be horrified at the level of inspection done .How can such things be missed during all the inspections. Leaving me wondering what all things that can happen in future. This incident kept me awake all night, thinking what was the advantage of going with the good builders if not for their quality. Also warranty for us buyers doesn’t mean if anything happens it will be covered , it means that you are so confident about your product that till that tenure all will be functioning properly and if IN CASE something happens it will be covered. Today April 4th as i am writing review till date this issue has not been fixed completely. Warranty customer service is very very poor. There was a delay for closing my house got postponed two times is due to cabinets, those are not up to the mark quality due to below reason. We went with Cabinets kitchen convenience package 2 roll out trays to the kitchen and pull out trash can, most of them are falling out within the days. Pull out trash can are not at all working properly. ... More

I would not purchase from Pulte again

never close until everything is done and done WELL!!!

The house is good but the builders they don't have experience maybe because pulte don’t have a good field manager and a good communication.

There was work finished after closing and the house was left in a mess. Paint spilled on the floor in pantry was the biggest issue. Then I went to cook and my stove shuts the breaker off every time I preheat it. (It also happens if I plug my toaster oven into that side of the kitchen so it’s not the stove. The electrician finally came after a month of complaints and missing the first appointment. He insists it was the stove and told me to call whirlpool (who told me they’d call back, which hasn’t happened yet). And the electrician replaced the breaker just in case. It can’t be the stove if the toaster oven causes it too so I have no way to cook in my kitchen and I’ve been here a month and half now. I’ve called the care center and complained on instagram and gotten no where. If I could give pulte all negatives I would except on construction. This is a quality built house ... More

Quality of workmanship was very poor and quite below what one would expect.

Our home had many delays which I understand is out of the builder’s control to a certain extent. But the quality of the build is sub par - there were many issues we found at our closing walk-through that took months to be addressed. Also, some of the materials, such as the paint, are very low quality. Our appliances have dents in them and most of the sod laid in the yard was dead when they laid it. Communication from the builder is not at an acceptable level. I will never build a Pulte house again and would not recommend anyone else.

There were so many issues after we moved in. We still have some and most importantly our upstairs usually get warmer as compare to our ground floor. Cannot figure out what going on with heater issue though they say it’s fine.Not expected so many issues will be facing after moving to a brand new home. Also we are not satisfied with the quality of materials used ( especially bathroom ) and workmanship ( exterior and interior issues).

Pulte Homes in 2021 has had great demand in the area of Hopkinton, MA, hence the bidding process went to a whole new level. We ended up paying a premium for that, and had barely any time to go over our options for upgrades. The Upgrades were insanely priced not at all worth the money they quoted. The rude and arrogant sales agents at Legacy Farms didn't make it any easier. Up until the last min we were going through so much stress of not getting the correct or enough information, which in hindsight wasn't worth it. We still have outstanding issues for our home, but no idea when they will get resolved as we don't get any updates on the tickets or concerns we report. ... More

Our wood floor had three nicks/dents in it. Looks like someone dropped something and put a nick in the wood. We also have splits going down the wood planks. We have, what I believe to be Caulk or some other film all over our tiles on the floor and wall in both bathrooms and on front door. The tile work in the laundry room is done horrible and doesn’t go flush to the wall. Waiting to see if there is proper drainage under our washer and dryer since they weren’t properly installed. During use they shook and moved all over the laundry room. The vent in the downstairs bathroom doesn’t go on. I was told due to back ordered piece. There are nicks and dents around the molding around the doors. The front door is so hard to open. Not only ours but our neighbors too that they go in and out so much the picture frames on my walls move. And it’s just annoying to listen to throughout the night when we are watching tv trying to relax. Still waiting on our water line to be connected for our fridge that got delivered late. The fridge was delivered with a dent on the freezer door. The kitchen cabinets have defects in the doors and cracked cabinet frames. The weather stripping on the garage door isn’t in place. The painters were messy and missed spots. Noise and creeking at the top of the steps. We were promised top quality work that didn’t follow through. The work done was rushed with little effort. ... More

They build a decent home but the follow-up on punch list items and defects is lacking

House had a lot of imperfections in the paint job, flooring buckling, spackling of outside stairs had holes in it and concrete perfections on the outside stairs leading to front door. gouges in the garage floor.

This is the worst home buying experience I've ever had. Once we signed the contract, all communication stopped. No updates, no information on when the build would start, nothing. Once we moved in, we hired an independent inspector look at the house. He found issues with the roof, HVAC, and some other minor things. The roof is yet to be repaired. HVAC came out and worked an entire morning re-wiring the A/C unit and thermostats. A/C wasn't even connected. We had no heat, no A/C. Once they were able to fix the A/C unit, they realized the thermostats were configured where the upstairs thermostat controlled the environment for downstairs and vice versa. When we moved in, the stove wasn't connected to the gas so no cooking for us. There were things identified by the foreman which have still yet to be resolved. ... More

Workmanship of all area was very poor, and I was not happy enough about quality.

First when we moved in there were numbers of things to be fixed but nothing really had been taken care of and we have been experienced that not many punch items have been completed after a month.... I need your attention to fix our house so that my wife can use the kitchen and receive a new home as expected.

They did not finish the house and fix what was missing. Some examples no bathrooms mirrors, No water in the refrigerator, Details, etc etc... I close a month ago and they haven't fixed the things they had to fix. I haven't move yet and the closing was a month ago. My advice is before you close make sure they have finish everything, because you will have to make appointments and appointment to get it fixed and it takes lots of time. I think this should be easier since people dream is to buy their house. But ended up being stressful. Thank you.

Be careful when signing a contract. You have to make selections at that time that cannot - or will not - be changed. You are given the choices on the day of contract and have to decide then. No changes allowed.