Pulte Homes Reviews

The contract process was great. Terry in double branch was very informative and communicative and everything was great. Our first construction manager, Sonny, was also great and gave us timely updates. Our second construction manager, Matt, pretty much ghosted us. We were halfway across the county and really looked forward to the updates, but they just stopped. Our third construction manager (That's right we had 3), Justin was much better and sent updates and responded to all questions. However, there was a list of things that needed to be fixed prior to closing, which I was promised was fixed, that after living here for a month, were clearly not fixed. The roof was leaking prior to closing, was told it was fixed. It certainly wasn't. Some of my walls were missing insulation, not fixed until well after closing. Floors were uneven. Still are. I expected some issues with a new build, but there are way too many. Again, beautiful house, too many issues. ... More

Don't close on a Pulte house if you have ANY outstanding issues! It is impossible to get them resolved after they have your money. We have been waiting 2 months for them to replace sod that was dead when we closed. They won't fix the creaky floor until our one year mark (or if they fix it now, they won't fix any more creaking caused by settling in the future). They claim all the uneven pavers on our lanai are "within tolerance". Ditto for the uneven floor in the kitchen, which had to be leveled by the flooring installers we hired after closing. We should have worried when the wrong second floor materials were delivered AND INSTALLED before anyone noticed (they then had to rip out a whole section and redo it - probably causing the creaking floors now!). There are little things too - both other new home builders we have purchased from provided touch up paint, but not Pulte! The upgraded toilet handles that came when we upgraded faucets are too big for the toilets and are marking up the lids! We thought this was a more luxury builder, but they are not. Be very diligent about checking up on the house during construction and make sure there are no outstanding issues when you close! ... More

We would NOT buy a Pulte home again. Not all bad. Our builder was good, but sales team were liars and deceivers. We were sold a lot on a small lake/ pond that retained water when we bought it. Our contract even called it a lake lot. Then a couple months later, Pulte informed us it would not retain water. It was now going to be a Detention pond. Warranty department very slow in responding to simple issues and then telling me that my Ring door bell that never worked was a Do It Yourself warranty return. HOA management chosen by Pulte charges ridiculous fees to review plans for additions to home, and does not respond in a timely manner. Their restrictions are way too strict. Pool and recreation area was suppose to be completed 2 months ago is still not done. As we meet our new neighbors, we are finding that they are also having the same bad experiences. After you close on your new home, Pulte homes divorces itself from you. All they want is their profits. Also, if you try to call Pulte homes to complain, you cannot reach anyone, and no one will call you back. Beware of this terrible company. ... More

Extremely poor communication with regards to the "REAL" time frame for completion of the home build. They'll tell you what you want to hear at the time, but that's usually all it was. Telling you what you want to hear. Another very aggravating part of the home building experience was really not knowing precisely what you're building. They give you almost NO information about the exterior look of your home. What I'm referring to is the placement of windows wells, the number of window wells, and the actual look & grading of your lot. We have one window well that is placed on the side of the back wall that is almost 5 feet below the patio level. Rain washes dirt & mulch down into the well. We also had to place a window well cover on this well & there is literally 3 feet of window still exposed & open!!!!!! Never did seem like a normal placement but we were told that it wouldn't have passed the Lemont inspection if it weren't up to code. Finally, after an almost 14 month ordeal, we were just relieved to finally be moving into our new home. We probably should have questioned items like the window well & also a few other issues but I think we were just so worn down by the whole experience that we just wanted to be finished!!!! ... More

Entrance gate is repeatedly out of order, fence panels taken out by hurricane Debby still not replaced after 5 weeks, Ring doorbell does not work, roof tiles broken since 3 months before closing still not fixed. Many, many emails, texts and calls made but no response

Someone has been living in My model unit there was clothes in dryers and various other items. Dryer didn't work It to 2 months to get in directory and the package concierge

- The real estate agent was excellent in his service (Mr. Chris). - The bank was very bad; they were still asking for documents on the day of closing (I don't understand). - The materials are by the type of property purchased. - The workmanship was not good, as we had flooding in the yard and alley almost every time it rained. We requested a solution, but nothing was done (we are worried that it might get into the house). - We have some minor issues related to painting, drywall, and electrical work, but they have not been resolved either.

I don't recall any positive moments throughout the process. Quality questions/concerns were flat or ignored throughout the process, to say communication was poor would be an understatement, having to push closing because of multiple instances of negligence by construction teams, replaced damaged grass with dead grass after rutting up front yard fixing the damaged driveway, and no walk through with anyone except the completely incompetent and rude construction foreman who couldn't answer a single question just finished it off.

We were moving from out of state so just really felt like we were forgotten or intentionally pushed to the side because of that. We had delay on top of delay, which we understand happens in construction and wasn’t 100% Pulte’s fault, but they way they handled it left us feeling very discouraged and nervous. We had a really poor experience with our sales guy who called us every day before putting the earnest money down and then rarely heard from unless prompted by us during the building process. Our construction manager was great and super friendly! We still had a few issues that never got resolved but she was prompt in responding and helped us feel like at least she cared. Long story short, closing got pushed back so far we had to start our jobs here so we’re in hotels and moldy airbnbs, and even that didn’t seem like it mattered to get the job done well/right. For our first walkthrough, the house was a MESS. It still very much looked like a construction zone with mud everywhere, chips, missing paint, bricks in the yard, etc. No one seemed to care or take accountability and kept saying “oh, I can’t do anything for you, you need to call ___.” So we would but just kept going in circles. Even if nothing could be done, some communication could solve a lot of our realest feelings. Someone could easily say, “unfortunately we have a policy that doesn’t allow us to do that, but let’s see what we can do to get us in a spot where you feel comfortable.” Instead, we left the closing table crying instead of rejoicing in buying our very first home! Since moving in, the house had been fine. The warranty team seems great and hoping they can really help us with all of the issues we are still having. We felt like our house was forgotten and then thrown together and it still does a bit but they’ve really tried to help us as much as they can at this point. Don’t know if I would buy from Pulte again but we don’t regret this purchase and hope we are an anomaly to the process. ... More

There have been a few issues with Pulte. The first day we moved in the AC was not working; the water heater was not working correctly for the whole month of June and almost halfway through July. The plumber came out anywhere from 5-7 times and finally got it fixed. The master bath faucet, when running the water the water splatter out. The oven was not preheating like it should. Pulte sent someone out and they informed us that the oven was good but that the electrical wiring was not hooked up correctly. So then an electrician was sent and they fixed the problem. However, in the process of the oven being fixed it was discovered that the microwave/oven was put in crooked and was being held evenly by a piece of wood. I feel these issues shouldn’t have been issues especially with us barely moving in on 5/31/24. ... More

I can’t say my experience was all that great. I had my sales person hold a lot for me because it wasn’t released for sale. I made an appointment to come purchase my home and the day I arrived he gave my lot away even though I communicated with him several times about it. The lot they sold me they said was a 60’ lot and it wasn’t it was 50’. My construction manager changed three times during the building process. The quality of the finishing work is very poor. Hope the structural is better. I bought this home because my friend had bought a Pulte home 3 years prior and the quality of hers is much better. Very disappointed in the whole thing! Feel like I’ve really overpaid for what I have. I was told the driveway extension would set the house back further not take away more driveway which it did. ... More

I recently purchased a new construction home more than two months ago, eagerly anticipating the joy of settling into our dream house. However, our experience thus far has been nothing short of disappointing and frustrating. Despite promises from the property management office, our backyard and front yard remain unlevelled, the pavement unfinished, and landscaping incomplete. This lack of attention to detail has not only marred the aesthetic appeal of our property but has also rendered it practically unusable. While neighboring homes (purchasing their homes after us) have seen progress in their pavement and landscaping, ours has been neglected, leaving us feeling isolated and unable to entertain guests as we had hoped. Repeated attempts to address these issues with the property management office have been met with indifference and inaction, further adding to our frustration. As a homeowner who invested in good faith, I am deeply disappointed by the lack of accountability and follow-through from the property management team. It is unacceptable that we continue to face inconvenience and disappointment in our own home. Potential buyers beware – unless you’re prepared to endure endless delays and subpar service, I would caution against investing in properties managed by this company. ... More

I am writing to relay the experience we’ve had so far in our experience with Pulte. We were one of the first people to move into Homestead at Scott’s Farms. We were very excited to move back to Ohio after being in South Carolina the past 7 years. However the love of the new home has quickly faded. In the month of being here we’ve experienced two major issues with the home and now are questioning the overall quality and safety of the home for our family. The first night in the house we identified we had zero heat in our master bedroom. It took nearly three weeks to resolve and was identified the issue was caused by faulty installation by the electrician who damaged the ducts. This resulted in the floor having to be tore up. Then this week we woke up to no hot water. They believed the unit needed to be replaced which meant we’d be without hot water for over 24 hours due to a lack of urgency to address the problem. When they came to replace it today it would still not work. They then identified it must be an electrical issue. When he arrived the technician identified that due to improper installation the breaker had melted multiple units in the panel nearly resulting in a fire. I’ve attached pictures. Overall, we understand there are things that happen with new homes as this is our third new build home. However these are things which are completely unacceptable and the most recent has resulted in us questioning the safety of the house for the family and if purchasing a Pulte home was the right decision. We felt it was important to share this as if it was one of my businesses I would want to know this. ... More

Quality and finishing is not great. Never expected from pulte.

The initial experience was great! But then I discovered the main reason for buying the home became withheld information and somehow CHEATED! I waited over 4 years to buy my first home due to interest rates but then eventually decided to buy one for my child so he can go to his school Dutchtown middle. The only reason I looked in this subdivision was solely due to the school system not the homes itself. The homes were nice but my no. 1 goal was the school system and my son having transportation to and from the school from the subdivision as I work odd shifts. So I was very upset when I found out Pulte did NOT update the tenants and future tenants of the change, and could care less. Very bad business and I no longer enjoy my home. And can't wait to move!! False information, as I could have transferred to the other subdivision next door that goes to dutchtown schools. ... More

Hard to get responses from our construction manager as well as our customer service rep after we closed. Miscommunication caused us to not have the proper elevation package we asked for. Had major issues with our AC and dryer as well as minor issues with our dishwasher and street drainage system. Our sales rep Christine was great and very responsive, but getting help fixing these issues from the rest of the team was difficult, took a long time, and we only received responses and action by constantly following up and complaining.

All kinds of surprises during closing. The builder isn’t professional enough. Different people employed by the builder have different versions of the same fact and nobody is willing to take the responsibility for the problem. The construction side was great but the sales and title side were not great.

We had no say in how the house was laid out on the property. The house was placed 5 feet away from the property line on one side leaving a large piece of property on the other side. We were just told it had to be this way. If this was pointed out to me in the beginning I probably would not have bought the house for that lot. As work was being done on the house, we pointed out several issues that needed to be fixed, most were fixed but some were still unresolved when the time came for the walk-through. We were assured that they would be fixed before the closing, one week later. Well the closing date came and the issues were not fixed. I was lied to through out the build process and at the end. I would not buy another new build from Pulte. ... More

Pulte touts their quality control, pride in the care of their new construction and communication. Quality control was missing and communication was one way - from Pulte to resident. The video describing a “celebration walk thru” is not what we experienced. Our celebration walk was nothing close to a celebration. Our home was not complete or clean. Broken window, missing items that should have been in the home, all finishes both inside and outside the home were sloppy and unprofessional. Communication was poor. In fact, a supervisor admitted getting an email but not opening the document to read it. ... More

Stay away from purchasing a Pulte home. Unless you like the stress of not having things done right. I moved into my home on Oct 3rd 2023 and my punch list items is still not complete. The construction supervisor has failed to complete my list, his supervisor came once to my home and has not done anything to resolve the issue. Good thing I’m connected with the Orange County court system and attorneys. Next step is take Pulte to court. Much more expensive for Pulte than just fixing my punch list problems. Stay away from Pulte.

If you buy a house from Pulte you must keep on them constantly to make sure the job and quality is as expected. Unfortunately the contract with the builder is so one-sided favoring them that you essentially don't have any recourse when things are done poorly. The design and layout are great, it is a shame that the build quality is not up to the standards they used to have. Also beware, Pulte is cutting corners on materials in the house. Even upgraded items like kitchen cabinets are poor quality. Unfortunately I will never buy another Pulte house.

Extremely dissatisfied with the exterior quality/look/feel of the homes. The design and products used do not come close to what is expected for a house in this price range.

Impatient and rude Sales team makes you wonder whether you’re paying for the house or them. Important options like ceiling height of living area have been hidden by the sales team. We ended up finding the details from neighbors and had to fight to get those options added. House default options are of such low quality we had to upgrade every single component of the house which brought in a 100k options Bill on a 400k house. The second level floor and stairs are of low quality, few jumps might break it. External elevation offerings are so old from 80’s. If not for the location, I would have backed out. Overall my experience is bad. I would not buy my next home from Pulte and won’t recommend to friends. ... More

The home buying/sales part was ok. Just like a normal buying house process would be. Long story short… the house designs are beautiful and spacious.. I just would think at the price I paid I would expect better than my final product. Inside doors were horribly painted. The plywood boards underneath the floor planks make knocking/clunk noises as you walk around the house. The drywall in almost every room has been sanded down bad. I cant say I can find a smooth wall in any room. Some kitchen cabinets dont sit flush. Caulking/paint is smeared around the back splash area in the kitchen. The kitchen cabinet’s crown molding has a complete hair line crack going thru the middle. Carpeting in some areas has not been installed close to the walls. I can see the plywood. There are a lot of nails near the wall where the carpet ends. Some drywalls were installed crooked. Uneven walls. Water leaks in 2 areas in the foundation noticed on the same day of moving in. The bottom base of 2 door frames are loose. If you place your foot on there with full weight the base will come up. The list goes on and on. I am not knit picking these are all legit complaints. I have already scheduled an appoint to have someone come out and addreess these issues.. ... More

Pulte is not a good company, never recommend them ever