Pulte Homes Reviews

Never again

Jon the builder told us if we have any issues to call him directly. Everytime we get a survey we miraculously hear from him. We had a variety of issues the first 3 days and not only did he not return our phone calls but he referred us to the customer service line and they told us he needs to fix the plumbing and contact him. My wife is 7 months pregnant and imagine our surprise when we couldn't shower or use the bathroom because the plumbing wasn't working and there wasn't any hot water. He had explicitly told us to contact him directly and we were ignored. We had previously purchased a brand new KB home and never had any of these issues for the 3 years we lived there. Makes us think not only was this house not built correctly, but it also wasn't inspected properly. We keep hearing the covid-19 excuse but what does that have to do with a properly built home. I would never ever recommend Pulte to anyone. ... More

The sales team is very good and helpful. However, I am not satisfied with the workmanship and materials used. The service team seems to be on top of the issues and fix them pretty fast.

Felt like the home was rushed a lot of cracks and side boards look rushed. Paint on the outside of the house is still not finished like I was told.

Chose to pick a ground-up construction choosing my own options. All was fine during design process. Not many options or customizable IMO. The build process was a full-time job that I was not expecting. I was there 3-4x a week spending 30-45mins each visit to ensure the structural portion was built correctly. Pointed out many issues and received a ton of push back from the Field Manager. At one point, had to contact the Field Manager's Boss to get resolved. They will make changes to the floor plan without informing you and also take shortcuts throughout the build-out. Luckily for me, there were two other houses with the same floor plan being built at the same time that I could compare to and point out to the Field Manager. Timing of the complete build was on-time. Quality of the build is a 6 out of 10. I would rate it a 4 out of 10 had I not been persistent on having them fix issues such as paint drips, poor alignment of switches and canned lights, uneven entry ways, sloppy grouting, and sloppy staining of handrails that bled onto paint. Had to delay closing date cause they were rushing to finish the touch ups, but were still sloppy. Overall, I'm satisfied with the house as it was completed to the "best of their ability". Price was okay considering its a new build. ... More

Wish that builder would be more responsible.

I should be “in love” with my new Pulte home, but I am not! I’ll start with my salesperson Dave. He was all about getting us to sign the contract, no matter what it took. Our contract was contingent on 2 things: 1) 4’ bump out on the master bed room & the sale of our old home. Even though we mentioned this to Dave several times if not 100 times, he did not add the sale of our home to the contract. This became a problem when Pulte set up closing. While my husband & I worked it out, Pulte Mortgage was just awful! Moving on to the 4’ bump out, instead of the 4’ bump out, Pulte/Dave offered a 2’ bay window. The decision on the type took approximately 30 days & Pulte/Dave tried to blame the city & the plot plan, saying the lot was not big enough to allow the bay window. I escalated to both the city & Dave’s senior management. Finally Pulte agreed to allow the bay window, but not without me paying for it upfront! Dave told me afterwards, that I may have won that battle, but I would not win the next. The other option we wanted was 4’ extension on the garage. Dave told us we could not have it! Imagine my surprise (AFTER) moving in, that there was/is enough clearance to have added the extension on the garage. I will give Dave credit for always remaining professional (except that comment about the battle). He always claimed to ask “corporate” but the reply was always no! I believe Pulte sends employees to Dale Carnegie’s class “How to say no & still when friends & influence people”. The other issue with Dave was that he did not give us the “Design Center Catalog” before our appointment. We went in without knowing what was available & we were overwhelmed! Tips for New Pulte buyers: • You want to be “in love” with your new house! Don’t settle! And don’t rush! This is a 30 year decision! • Wait for the lot you truly want. The salesperson will tell you the price will go up! Yes, the price might go up, but it might not! You don’t want to “shoulda, woulda, coulda” on the lot! • Pulte won’t make all the lots available! Wait for the lot you truly want! • Ask for the plot plan to determine what options are available (ie: sunroom, garage extension. • Double-check the contract for sale of your home contingency! • Ask for the Design Center Catalog before your design visit! And don’t rush! • If the options are easily replaceable, go with builder grade (shower heads, water facets)! If it’s costly replacement later, upgrade now, but don’t expect the “midgrade” upgrades to be the very best! • Visit the construction site often! Be mindful small things: the placement of thermostats on the wall, lights in the closet, lights centered in the ceiling! Pulte is notorious for wasting space, so be mindful of opportunities to turn a nook into a closet! • Repeating: “You want to be “in love” with your new house! Don’t settle! And don’t rush! This is a 30-year decision! No one will live it, but you! ... More

My experience with my builder here with Pulte was terrific. Matt was my contractor, I give him 5 stars on communication and quality workmanship. He walked me through the whole process of building my home and communicated all along the way. He is friendly and professional. I highly recommend Matt and his team! I felt very confident and cared for during the whole process and even after I moved in. The warranty team is great and all of my minor issues were attended to quickly and efficiently. Thank you Pulte for the great experience!

Great quality homes worth every dollar. However, the buying process via Pulte Mortgage was very annoying and stressful, as they are asking too many little things that honestly other mortgage companies don’t ask. I’m sure there company has their reasons to go sober this stressful process but I believe it should be reviewed. I also got same feedback from many other people that went via Pulte Mortgage. Beside that, all the people working for Pulte are amazing and professional.

So to make a long story short. The process throughout the process was great with the superintendent. He was personable and great to work with. The issue came the day we were closing. The sales agent and his boss seemed like they cared but once it came down to it their true colors came out. They lied, deceived, manipulated, and no sense of urgency or remorse. I was really excited throughout the process and it was shattered after that day.

as above without your construction supervisor scott i would rate the experience as not a very good one. he was the most helpful person on your team. steve at the closing as also very helpful. if it was not for him our closing was the worset one i have ever had. you have 2 great people in them

I feel like many of the delays I was not kept honestly aware of. The project manager sent a funny joke that i did not need. I just wanted honesty as to the progress of the home. It was a fast move in sale so they said and it took from November to July to complete.

Pulse mortgage does not communicate that well very hard to get a hold of someone to talk to rate them very low

Went with Pulte due to their great reputation. Unfortunately, maybe due to current times our experience was far less than stellar.

Communication when things were taking longer then expected was horrible mark the salesman made me feel like it was my fault thinking it was going to be done when they projected

We have serious issues with the sales team. Particularly for timing of pretty much anything and the mortgage process. We were literally pushed towards using pulte mortgage where pulte wasnt even able to provide the amount that we needed to borrow.

This experience was one of the most stressful events I’ve ever gone through. Not knowing when the house would be competed, not knowing what kind of lease to sign for a temporary rental, and not to mention the enormous loss of money we had to pay for a month to month rental.

The quality of the work is excellent. Unfortunately due to the pandemic, targets on completions became an issue and supply delays constantly disrupted time lines. Communication regarding this issue is key and Pulte lived up to it and set very reasonable expectations.

In my opinion PULTE it´s a great home builder

Ponds were not planned correctly. The water is stagnant and we are not able to enjoy the view for which we paid additional money . There are midgets everywhere and I am not able to step outside because of this. Stagnant water can cause more issues long term.

Quality is deteriorating than earlier deliveries. I moved from 14 yr old Pulte home to new home built by Pulte and next day onwards started having water leaks, A/C faults, un-wired utilities, site grading issue and the list goes on. Should never get into agreement that has a potential to close at Quarter end - they rush and deliver sub-standard homes.

Disappointing experience. We were promised a home in Aug but got our home in October. Sales rep we dealt with was bad at communication. We felt rushed and we did not get what was promised.

We purchased a model home. The selling agent was very friendly at first until problems were discovered. There was cracked tile in the bathroom that was hidden from us by placement of furniture in the bathroom. We were aware of drywall issue in dining room ceiling needing to be repaired. We were not told at that time that it had been caused by a leak in the ceiling. Once we expressed our concern of not being told these issues before we signed, the selling agent became very difficult to work with. The construction supervisor was a complete flake. Getting things fixed and getting proper communication about the process was near impossible without the intervention of our realtor. In the end, after hiring our own inspector and again the intervention of our realtor, most things were made right. The process of buying this home instead of being exciting was very frustrating and stressful. Pulte mortgage and the title office used by Pulte were very helpful and quick response to any questions. Agent at the mortgage and the title company both agreed it sounded like a terrible experience on the end of the selling agent and construction supervisor. The house is wonderful, but I would never recommend someone purchasing with Pulte because of how they treat their buyers. ... More

Rating: 3 Star The home design and build quality met expectations, but our biggest frustration was with the Pulte Mortgage and Title team (2 stars) for poor communication, delays, and lack of experience. These issues caused unnecessary stress and overshadowed the positives. While the house itself is fine, the process was far from smooth. Based on our experience, we would not purchase another Pulte home or recommend them to others.

Very frustrating dealing with sales people. The rest of the process was fine.