Pulte Homes Reviews

My problem started with Pulte during the constructions of the house July 2019. First the wrong flooring was installed and it took about a month with the back and forth before they admitted that the wrong flooring was installed. The AC vents in two rooms were covered by dry wall, I had to do multiple follow up before it was corrected. The repairs that we were promised during the initial walk through were not touched on the final walk through. We were promised that the repairs will take place after and it would be up to our satisfaction but forget about it. The workmanship the use is poor and cheap. I think I would have done a better job than what they provided. After moving in we had TWO CODES violation in the roof. One was related to the dryer air vent cap was not installed in the roof, so the hot air didn’t have a place to escape. This is a fire hazard and If my dryer didn’t have the technology to detect this issue I would have lost my house. The second issue, the were no air vent cap installed for the AC to help with getting rid of the hot air again another issue that caused high humidity in the house, which led to having Mold on my towels. I’m still having issues with the high humidity and it has not been remediated yet. The painting job is awful and not professional. The quality if the item installed is Very cheap ... More

This is the second time for me to buy a new home(previous one was from Bezer). Pulte hired non-professional workman and did a terrible job and the quality control is also not in place. The workmanship is totally worse than a DYI. Even the house was closed, the house still needs a lot of work. If I can upload photos, I surely will present them. To buy a new home from Pulte actually buys yourself frustration, I am still dealing with Pulte.

Pros: Good floor plan (Alison), Very Nice and competent building manager ( Ryan) Cons: Inflexible and contract focused interactions with sales. ( If you have to ask for something that is not spelled out in the contract, don’t bother, the answer is NO). Excessive (in my opinion) “Earnest Money”.... more than $50K (10%) in our case. Once you have paid that much, you are locked in and not much room for flexibility/requests after that. Compared to our old Carmel subdivision, no pool, clubhouse. Not a welcoming HOA and community feel... got 2 “courtesy notices” within the first 3 weeks as we were still unpacking ( eg Trash visible) ... More

I found the process to be very frustrating. I had a lot of surprises of things that were considered upgrades but that I would have expected were included. I found the field managers nice but not empowered to make hard decisions when it was related to mistakes made in the field.

We have a long punch list that needs to be addressed - some noted prior to moving in and some after. Pulte employees are very nice, but the lack of response to addressing the issues is growing increasingly annoying. Product is decent but recommend not closing until 100% satisfied with product.

Very disappointed in quality and functionality of this condo. Appliances are flimsy and stove is terrible. Both Whirlpool and Pulte should not be happy with that range. The bottom drawer falls out when you pull it open for starters. The tub does not seem to be a standard size but a bigger problem is that those tiny spaces for shower needs are absurd. Can't barely place a shampoo bottle let alone a full size soap on those. Did anyone try these out for function? The cabinetry is very mediocre but the need for organizers underneath sinks is hampered by the fact you can't put a pull out organizer due to the under the sink design. The toilet is certainly cheap as are the faucets and fixtures. I expected a bit better quality from Pulte. The selection of a tankless hot water heater is a poor choice. So we save on electricity while we waste huge amounts of water just to wash hands with hot water. I have no one above me yet, but I am scared to death that this construction only means a lot of noise overhead when someone does arrive. I might have been better off renting than buying something like this. I would find it hard to recommend Pulte. I suspect this does not meet your guidelines but is an opportunity for me to express to Pulte some things that were just not done right and perhaps Pulte should think about. I had no problems with the sales office or Pulte Mortgage just terribly disappointed that I chose to buy this condo. ... More

Lack of communication and customer satisfaction from warranty dept.

These homes have been rushed and not competed correctly, There are so many mistakes that could have been fixed prior to closing, We are very unsatisfied with Pulte,

Consumers should be allowed to go to the design center prior to finalizing the contract as the design center adds 10's of thousands of dollars to the purchase price. This not revealed up front. They build the homes too quickly and do not give enough attention to quality. The materials used are not good quality and the subcontractors are not supervised and they do very poor work. The homes are very expensive with cheap materials used so the profit margin is high and the consumer does not get a quality product

For the money I paid, I should have received a better quality house. For a $550K, cheap material seem to have been used. Everything was extra and not came with the base price.

Basic things were not provided. I was disappointed on the way handling the issues

Multiple issues addressed prior to closing were not resolved. Closed in March issues not resolved until May - this included a leaky roof. Would not purchase from Pulte again.

Pulte did not meet our expectations with respect to the quality of workmanship of the house. There were so many drywall issues before closing which Pulte didn't bother fixing and asked us to close the home first and rest will be taken care right after closing. It's been 6 weeks since we moved in and our drywalls were not fixed as promised. They kept postponing dates and only performed temporary fixes and not resolving the issue as a whole. Due to this we are unable to settle down in the house as quickly as we could. If I could build a home all over again, I would go with a different builder.

Pulte responds to minor issues in a timely manner. However, I have no driveway, only rocks and front steps that are pressed wood. Very unsafe. Have lived here almost a month and they say “soon.” Why? It’s almost June. My back porch is about 4 feet off the ground. No railings.

Not trustworthy, they ignore issues that are brought to their attention. Rude foreman, lied to us several times. I will not buy from them again.

We had a great initial experience while at the model home and home design process. There were minor issues which were easily resolved. Towards the end things went poorly. It was obvious there were milestones that needed to be met even if standards would be sacrificed. We ended doing our final walkthrough with the home being unfinished. There were literally walls that were unpainted and holes. When we closed there were actually still open holes with exposed electrical pieces. I received many apologies and excuses. It is now two months after closing and still receive intermittent emails about how they will update me in 48 hours and this is over a week ago. My biggest mistake is giving good marks on their quality survey, which they will ask you to do. I guess it was foolish of us to think that they would not complete the work that needed to be done if we gave the low survey scores they actually deserved. We spent well over $500k on our home and would recommend that you consider your options carefully given what we have experienced and are currently experiencing. ... More

The woman who handled our purchase has been great and has been very responsive when we brought up concerns. However, the man responsible for our home construction was nice enough, but we are still waiting a month later for him to fix problems noted prior to closing. Though he repeatedly told us that he would be with us for thirty days following closing. The warning about “getting work done before they get your money” could not be truer. He missed two options we had requested. The first was fixed prior to closing. The second was a double sink in the bathroom. There was only one sink installed. He “guaranteed” the correct set up within 4 days. Then it was moved to the next week and then moved again. Finally, we said enough. However, the job we finally got left the bathroom filthy with three areas of the drywall needing attention (which I will end up doing). And now neither the mirror nor the lighting fixture is centered. So we are forced to accepted substandard work because he did not read the plans. We also paid a lot of money for upgraded walls. As we paint the walls, I cannot believe all of the wall prep that I have to do to fill in problems with the drywall and sand down huge areas of paint drips. (I won’t even go into how bad the paint is.) But I will mention the poor workmanship with the baseboards. There are numerous gaps that they attempted to fill with caulk only to even do a bad job with the caulk. Right now, we are dealing with popping noises coming from the canned lights in the kitchen and bathroom, and a loud garage door opener. While these are the problem areas, there are some things that are done well and some nice unexpected touches. ... More

Hi, unfortunately, I’m unable to provide any positive feedback at this time. Our entire community is struggling to get answers regarding improperly installed solar systems—despite having paid substantial sums in full. These installations, mandated by Pulte, were tied to a company that has since filed for bankruptcy, leaving us with unresolved issues and no accountability. What’s equally troubling is Pulte’s lack of cooperation. Beyond the solar debacle, we’re facing significant dissatisfaction with the overall construction quality of our newly built escrow homes. If inspections and quality checks had been carried out thoroughly, we wouldn’t be raising this many service tickets for brand-new properties. Even more concerning, some issues can’t be logged as service requests, despite their potential to cause future damage. For example, we've noticed excessive nails dumped all over on rain guards—posing a clear risk of blockage and water overflow. These oversights reflect a careless disregard for critical construction standards and homeowner safety. ... More

Very unhappy with what we paid for. Feels very unfinished. Outdoor landscaping is a mess. inside wood flooring was installed incorrect wood type and we’re still having issues. Regretting my home buying decision.

Where to start? Sales associate misrepresented completion date, closed 90 days after date we were told. Massive delays and no one would communicate realistic expectations. Building lead told us he would reimburse for extra expenses incurred due to delay, but never told us it would be taxed. Quality just average, floor had massive issue that had to be fixed twice after move in. Couldn’t get garbage service at property for over two months. Was told we would have driveway paved in May, but still waiting on that. The list goes on, but tired of typing.

They are terrible about taking responsibility after closing.

You need to argue any warranty items. Finding the cheapest way to fix an issue without actually fixing the issue.

We were initially excited to build and purchase our home with Pulte, trusting that their process and brand reputation would deliver a high-quality, turnkey home. Unfortunately, our experience after closing has been deeply disappointing, and that trust has been shaken. Just three days after moving in, we experienced a major failure: water began leaking through the ceiling near the garage entry, saturating drywall, light fixtures, and floors. The cause? The washing machine discharge drain pipe had not been installed—a basic and critical oversight that was somehow missed by multiple layers of quality control, including construction, plumbing, and inspection. The emotional impact of this event was significant. My wife was devastated, and the excitement of moving into our brand-new home was completely overshadowed. While we’ve received some apologies, no one from Pulte has acknowledged her or the emotional toll of the situation directly, which feels like a fundamental miss in customer care. To Pulte’s credit, they responded promptly to initiate plumbing repairs. However, we’re still waiting on confirmation about how this damage will be warranted beyond standard coverage, despite repeated requests. In the meantime, we were left living in a house with exposed drywall, standing water in light fixtures, and concerns about mold growth—conditions that have gone unaddressed while we waited for a slow repair. This incident alone would be enough to cause concern, but the issues don’t stop there. The water heater installed is underpowered for the size of the home and doesn’t support typical household use. Within days of moving in, we found ourselves having to solicit plumbing bids to upgrade or replace it—a cost and disruption we did not expect from a new home. And now, weeks later, we are still waiting for sod installation, while newer builds in the same neighborhood have already received theirs. It adds to a growing sense that post-closing homeowners are deprioritized, and it raises serious concerns about how Pulte manages its obligations after a sale is complete. Altogether, our experience with Pulte has left us questioning the value and integrity of the process. What should have been an exciting, celebratory chapter has instead been a frustrating return to construction mode, with open questions, delayed resolutions, and a loss of confidence in the product and the process. ... More

Was told things would get attention to did not happen.

After 3 days of purchase, the Toilet was already clogged, causing the main bathroom to have sewage and excrements coming out from the bathtub drain. We called for an emergency repair, but unfortunately, it was a holiday and we did not get a response immediately. Once I got a response, the plumber informed us that my issue was not considered an emergency since I had 1 of 3 toilets/bathrooms working. Plumber did not show until the next day around noon.