Pulte Homes Reviews

Issues from the beginning. Pulte Mortgage was a big disappointment however had to live with it.

We had emailed a number of times through the building process, a number of concerns were assured and not fulfilled. Final walk through was horrible with damage, failures, and craftsmanship issues, throughout the house. After Final walk and keys were provided, PULTE representatives do not respond or stay it was not on the final walk through notes, "so sorry" or that "is normal." We are very disappointed in the builder and their representatives!

I've purchased three new homes, and my experience with Pulte was the worst compared to Shea and Lennar. The entire process—from loans and communication to workmanship and customer service—was disappointing. Despite my familiarity with home buying and real estate, Pulte failed at every step. Issues remain unresolved, and communication is virtually nonexistent. Receiving the keys felt confusing and lackluster, unlike the special experience new homebuyers should expect. The loan process was frustrating, especially without a rate tracker. The sales team misinformed me about upgrades, and the home walkthrough revealed unfinished work that still hasn't been addressed. Post-closing support was poor: I had to follow up multiple times with escrow and dealt with unhelpful customer care. Vendors sent by Pulte didn’t follow up, and I had to fix my dishwasher myself within the warranty period. Construction made exceptions for neighbors but ignored my needs. While I love my new home, I would not recommend Pulte to anyone. ... More

Production builder…that is all

Pulte only cares about quantity not quality. Our construction manager was absolutely horrible and come to find out he had no prior experience. Our homes quality is completely unacceptable and it was not even cleaned when we came home after closing. It has been problem after problem. The vendors I’ve had to come multiple times just to fix one issue because the communication is either not there or their vendors are just complete garbage and have no idea what they are doing. We have been in for two months now, and there are still things that were supposed to be fixed prior to closing that are not fixed. Almost every single thing has broken at some point since being in here. Very unsatisfied with our experience. ... More

Issue after Issue, from the heat not working to the doorbell and garage door opener not working. How did the house pass inspections??? I will hire an inspector to find what else is wrong.

I built two Salerno model homes in 2024, closing on both within six months of each other. If I had known what the quality of workmanship would be, I would not have had Pulte build these two homes even though the location was spectacular. I could write a very long review with the problems but mainly I would have to say poor quality of subcontractors. Paul, the building supervisor who took over for Trevor and Glenn tried his best and cared but had way too much to deal with. If it weren't for Paul I would not have closed on the homes. Short list of issues were: Two roof leaks one home. Unprofessional interior paint jobs with drips of paint spread all over the tile in both homes, including bathtubs. Painting both interiors without vacuuming drywall dust. Surround sound rear speakers in both homes not working. Grout in tile of one home was missing in so many spots. Electrical issues. Drywall issues. Outdoor front yard sprinkler system leaks causing plants to die. Both homes had to hire my own landscaper to fix. Fire Sprinkler heads in ceiling falling off continuously. Gas Stove top in one home working and took three visits to finally fix. A/C duct not hooked up to vent so cool air blowing into the attic of dining/ktichen. ... More

The houses are overpriced for the quality of materials and workmanship. Every place in the house shows that the construction was rushed. Multiple things damaged which are getting fixed but it just generates a sense of frustration on why these were not addressed before closing - why not get things right in the first place. Issues pointed out by inspectors are often ignored. There is a blatant disregard for the house owners work schedule where some of the third party vendors show up at random times or just keep pushing schedules at will. Pulte installed the sod 1-2 days before closing so that they can save money on the cost to water it. Pulte is just here to maximize profit by overpricing their houses and trying to rush the customer to buy and somehow close the house. I would highly recommend going with a better builder even if you have to initially pay slightly more - not worth the harassment. There is no professional standard here. ... More

Used car salesmen is what you will get

I recently moved into a new construction home, and unfortunately, my experience has been disappointing due to poor workmanship of the workers contracted by Pulte. From the moment I stepped inside, it was clear that corners were cut. Several walls have noticeable gaps, and the paint job is uneven, with drips and missed spots throughout. These problems indicate a lack of attention to detail during the construction process. Overall, I expected a higher standard of quality from a new build, and I am left feeling dissatisfied and concerned about the long-term durability of my home.

My mom bought a modeled at Winding Meadows in apopka and we received the house not in yhe quality expected. New flooring had paint stain, electrical wiring to the front door has issues, front porch pavers unsteady and coming apart, we contacted the office and the fix the issues. For the past 2 months, we received the water bill almost $350. When we investigated the issue further come to find out we are watering the HOA side of the lawn as well and that has a leak. There’s been issues after issues. It’s making it hard to enjoy this house.

We had one issue after another with our build. We would tell CM something was not correct, their response was on it but it never got changed until we demanded it. Towel bars are not hung straight, don't match on both sides of the sink. Take lots of pictures at your design appointment. Make sure you have correct samples of what you are picking for everything. Get exact names of products, ask the designer is this an accurate sample of what will be installed. If you build with Pulte, I would not do any upgrades with them. They do poor work. Have them build the house, save your money and higher professionals that take pride in their work and do it correctly the first time NOT the fourth. We were so unhappy with our home we put it on the market for the first 15 days after closing hoping someone would buy it. ... More

My story is too long to tell about the finance division, but I felt like I was watching a version of The Kindergarten Keystone Cops! Sooo inexperienced and deceptive. I reported them to several government agencies for their shady business actions. Sales agent Cynthia was great, but “left out” important information about the homes structure elements and use of the amenities. The Construction manager Ryan was awesome. He pulled everything together for us so we went through with the purchase. I have yet to find a problem other than a few dead azaleas.

The salesperson I worked with was dishonest on multiple occasions. While Pulte has a decent reputation, this individual lies and manipulates situations with no accountability. Then when concerns are escalated, you’re sent to a general sales manager who pretends to listen to your concerns, only to be dismissed, disrespected, and told “you can always find somewhere else to live.” As soon as I moved in and began talking to others in the community, they shared similar stories about how this same salesperson misled them on several occasions. If Pulte wants to maintain a solid reputation in the industry, they must take a stand against such behavior. My recommendation (especially for women) is to always have someone present during any conversation with the sales team and send an email recapping EVERY discussion and request a formal response acknowledging what is discussed and proposed. It is disheartening to have such unprofessional encounters with an all male Pulte team, that is so dismissive of customers of other genders and races. ... More

We spent A LOT of money on our Pulte home and we've had countless corrections and fixes that have had to be made from the flooring and walls to the A/C. The warranty department has been pretty responsive to issues post closing and has done a pretty good job there, but our construction manager did not. We had a TON of issues to resolve just prior to closing and several had to be postponed until after closing due to lack of responsiveness in taking care of them in time. Worst of all we were lied to about being able to build a vinyl privacy fence. When we showed that it was not disallowed in the HOA covenant, their response was to add it to the covenant rather than just allow us to build the fence we wanted and make the residents of our community happy. Now when the homeless or random people pass by (as myself and my neighbors have seen), there is nothing to block their view into our yard and house. ... More

There is a long list of issues, including faulty Procom Ethernet cables, large divots in the lawn that make it unsafe for play, water leakage in the basement and sunroom, and missing items from documented change orders, among other concerns.

Needs improvement of there quality and work.

A lot of construction issues we found after the closing. We are not satisfied with the purchase.

Communications with the construction manager is utmost important in the whole home purchasing process. Our experience with Tony was horrible. We were told by Tony that the foundation was going to be poured after the New Year holidays 2024. It was poured right after Christmas 2023 without our knowledge and as a result things were missing. This is July 2024 two months after our closing, we are still not able to enjoy our new home because there are still things that need to be fixed.

the build quality is horrible and the home was not even cleaned properly before i was given the keys on the day of closing. the build quality is such that , i keep finding some or the other stuff wearing off every single day. the construction manager doesnt even respond after closing. the island was never painted properly. just another sloppy substandard housing community which cramp into each other.

Details is very no good

Lack of communication and poor craftsmanship was the biggest issue.

We purchased a home from Pulte as we liked the floor plan and overall our experience with Pulte has been very disappointing. The home we brought is over $1.3 mil , for that much we would expect better quality of material, workmanship, better finishes and overall a much better looking neighborhood. I don’t think that Pulte is partnering with top quality subcontractors and have qualified staff inspecting the work being performed. Overall buying process : Fairly decent. Nothing special or nothing bad. They were easy to work with and seemed organized. Construction updates: Very good We were always kept informed about status of the build, any issues or delays were discussed timely. We were getting an email from our construction manager every week. Material , build quality and workmanship: fair Quality of material seems very average. Definitely very builder grade. This is not a starter home and we expected better quality of materials for items like doors, windows , switches, plumbing , hardware , light fixtures , but all seems very low to mid quality. Since closing and within a month we have had issues with electric with power to light fixtures in kitchen and hall way going out, power to HVAC going out, security lights going out. Carpets have nails sticking out from perimeter and doorway which pinch you pretty hard if stepped on. Note that we had selected a level 2 upgraded carpet ! I have requested Pulte to help fix this, but the response has been that pounding down these would void the warranty as it will damage track strips used to keep the carpet stretched. I have tried to work with them on this issue and have requested a transition to be put in at least in the doorway so that it is covered but it has not been accepted. Pulte customer service will simply echo what their carpet vendor is stating without coming out to my home to inspect the problem in person. All instructions from CRI to carpet manufactures state clearly that track strips should not be installed in the doorway for this very reason. Even the home inspector that I hired stated that but for some reason Pulte is not seeing this as a workmanship problem and seems to be telling me that this is how it is suppose to be. The garage door came out from its tracks and got damaged, we are still working with the vendor on the fix. Hopefully this is covered in the warranty. Lawn is not graded properly has low spots that have puddles of water and take 2-3 days to dry out. There are several other smaller issues that I keep reporting to customer service. Value for money: Poor Unfortunately, again very disappointing. To be fair the cost of everything had gone up but still compared to a $1.3 mil house from other builders in the same city, we feel the overall look, finishes , designs are much more dated and does not feel like it’s decent value. There is not much landscaping provided, elevations of houses look dated, not much variation in houses in the same street making the neighborhood look cookie cutter. Customer Service: OK I will say the customer service is quite responsive, they issue work orders promptly and try to help. But that’s pretty much it. As a home owner prepare to coordinate between the sub contractor and Pultes customer service. There is no follow up from Pulte to see if the work was completed properly. The construction manager is not involved after the home is closed. So you are pretty much dealing with subs on your own or getting caught up between all. Overall, it has been dissatisfying experience building with Pulte. We don’t think we will build with Pulte again. ... More

I think the main problem is that the Construction Supervisor is new to this type of house, so the subcontractors took advantage and did subpar work! Overall it is a good build, it’s just that all the little things have added up. It started with the HAVAC system wired wrong it took two appointments to correct. Gutter system installation was and remains incomplete. Promised a “Smart” home with Google nest thermostats instead Pulte installed old Honeywell T6 thermostats. Most requests for warranty service have been submitted twice.

Unfortunately, the process was marred by numerous issues that have left me extremely dissatisfied. Below is a detailed account of the problems I encountered and the lack of adequate response. 1. Quality of Materials and Craftsmanship: Throughout the construction, I had to frequently report problems related to the quality of materials and the craftsmanship involved. Here are specific examples: Wood with Fungus: Structural elements of the house were constructed using wood that had visible fungus, posing a significant risk to the integrity and safety of the structure. Sub-Fascia and Trusses: These components were not adequately secured to each other, raising serious concerns about the structural stability of the roof. Missing/Cracked Mortar: There were numerous instances of mortar missing or being cracked, which compromises the strength and durability of the masonry. Structural Elements: Issues with critical structural components such as gusset plates, “H” clips, and anchor bolt nuts were prevalent and not adequately addressed. Loose Roof-to-Wall Connections: The connections between the roof and walls were found to be loose, which is a major safety concern. Insulation Problems: Wet, broken, and dirty insulation was used, which is unacceptable for ensuring proper thermal efficiency and indoor air quality. Damaged Tiles: Many tiles were broken, detracting from the overall aesthetic and functional quality of the home. 2. Response from Construction Management: Despite documenting and reporting these issues, the responses from your construction team were inadequate: Construction Manager: Constantly minimized the serious construction problems I highlighted, not taking ownership and avoiding issues that kept arising Area Construction Manager: Similarly, minimized the issues and expected that I, as a client, accepted defects or damaged items. The person even commented that Pulte was a large production builder and not a customized builder. When I always requested to have what I was shown to expect from the model home Involvement of Pulte Florida Central Office: I escalated these issues to the Pulte Florida Central Office, expecting a resolution. However, their lack of action further exemplified the company's disregard for customer concerns. They fell short of ensuring the traders took responsibility for the poor quality work and suppliers material quality Overall Experience: It is evident that Pulte is not a customer-oriented company. The primary focus seems to be on constructing expensive houses with poor-quality materials and subpar craftsmanship, expecting clients to accept the shortcomings without recourse. Given this experience, I urge your company to take the following actions: Conduct a thorough review of the materials and craftsmanship used in their homes. Implement strict quality control measures to prevent such issues in the future. Ensure construction managers and other relevant personnel are adequately trained to effectively address and resolve customer concerns. I hope my feedback will be taken seriously and that corrective measures will be implemented promptly. The quality of your homes and the satisfaction of your clients should be your utmost priority. ... More