Pulte Homes Reviews

Terrible home buying experience. Would not want this for anyone.

Everyone seemed nice until they started delaying the date of closure. We had to wait 3 extra months. It feels like the house was rushed. Two days after we moved in, the cloth rack in the master bedroom broke (this had the same amount of clothes that I hung in my apartment) that speaks a lot about quality. Less than a month after move-in, the stairs has cracks already, the drywall in the basement has dents (noticed this on day 1), the vent was not open, had to call them to come fix it, part of the exterior design fell off (still waiting for them to fix it), the guest shower head is falling off (this was noticed 2 weeks after moving in, and no one has ever used that shower). This just goes to say that the quality is substandard and the workmanship is questionable. Unfortunately, I am not impressed at all. However, I'll say their customer service reps respond promptly. its just sad that a house that is barely 3 months old has so many issues already. ... More

Closing date was postponed again and again. Feels like that the closing documents was not prepared when setting up a closing date.

don't use their mortgage company and make sure you have a good realtor that keeps on top of everything

We are a second time buyers with PULTE, experience with oak tree was horrible, quality build are bad, house still dirty after we purchased home, paint in every window, floor with paint and dirt, etc

When choosing to build again, it will not be with Pulte. The quality of materials aren’t very good. They rush things together. There are still things I’m trying to get fixed in my home.

The design process is very rushed

The mortgage loan processing was a nightmare! I will highly recommend people think twice before using the Pulte Mortgage Loan financing.

Sales was horrible after signing contract meaningless threats about rewriting the contract. Warranty department is non responsive and sent a Warranty call for another home to ours been a month and the issue they caused is still not fixed.

Very Average quality homes. Overpriced.

Inspect every step of the way

The preaproval was amazingly fast. It made me feel confident that when the time would come to finalize, it would be equally fast. It was not. I couldn't believe the amount of hoops I had to jump though to get this home. I wish I had been warned to spray pesticides to kill off all the bugs that made my home theirs throughout the build process. We had to forego the radiant barrier with no replacement option. Pulte homes was supposed to be energy efficient and now summers will feel a bit more uncomfortable. The tile job quality of the 9k shower isn't up to par. It's uneven. The recessed lighting in kitchen is patchy work and not symmetrical. Tile grout was splattered at the base of the kitchen cabinets. Tub/shower was cracked making it unusable. There are a couple other things I could nitpick at, but I'll leave it at this. ... More

Very bad closing experience with Pulte Mortgage. There are issues with water staying in front of the house and some other issues internally.

We chose Pulte because of name recognition for quality homes. Unfortunately we are not impressed by what we received and there are still issues with our home. I would definitely have to think twice if I were ever to buy from Pulte again.

While we love the house and the neighborhood, the process of getting here was terrible and we will never go through Pulte again. You have to stay on top of them on every little thing and not trust them to do what they say. Get everything in writing, check every option you pick for your home, follow up on the price of everything because they will get so much wrong and will try to overcharge every chance they get. Be aware that their mortgage options through Pulte are very invasive and will require more financial paperwork and hoops to jump through than a regular bank will, although the extra money off the price of the house can be a nice incentive. Be prepared to stay on top of your project manager while the house is being built as well to ensure work is being completed correctly. Our project manager made the process very stressful as he tried to get out of redoing work his team did incorrectly and when he was rated poorly on the Pulte survey, he sent us an angry text afterwards about his survey score even though it was a very negative experience with him and the survey results reflected that. All that said, we've had to use the Pulte warranty on a few things (because of our terrible project manager) and the warranty team has been very responsive and helpful. Overall, the end product is great but we would never go through a building process like this again. ... More

Be cautious before signing contract. You will be locked once signed and no way you can negotiate or request of changes. Zero flexibility on minor customizations to home or options. Quality control is not good and often buyers find most issues before closing.

No comment too many hard points i cant tell

Pulte pushes using their mortgage company, but they do not know what they are doing and do not communicate well. We waited for 4 months for a decision only to be rejected and told I had three weeks to get a full mortgage commitment or the entire deal would be voided. I had two mortgage approvals within two weeks. Building process was slow (6 months) with little to no communication until the end of the process. Multiple homes were started after ours and delivered weeks before. Even after 6 month build time, there are multiple outdoor items which need completed more than a month after closing. Overall the value was there due to an increasing market, but the length of transaction (10 months from signature to closing + 1 month later still waiting for landscaping and grass) and the lack of communication would make me hesitate to ever recommend building with Pulte ... More

If you are using your own title company the experience will be very taxing. The closing coordinator for Pulte was a nightmare. I received 5 different closing dates which made me jump through hoops on my end and not one phone call or email was returned by the senior closing coordinator. It was stressful. I was also promised a faucet upgrade and was told it was ordered and that never happened.

Sales experience started off good however mistakes are made on Pulte’s sales staff part. The way it was handled it was unfortunately very displeasing and unprofessional. There so cold “IN-house” Pulte Mortgage team was very condescending, Contradictory & Arrogant in their delivery of messages, Almost as though you are wasting their time or bothering them! The only bright light was the builder who tried to do his best in his Construction crew making structural mistakes however eventually most issues, got handled.

Make sure you have a good field manager, basically the General Contractor of the build, that has good communication skills. Ours, no longer with the company, only wanted to communicate through phone calls, didn't reply to emails, deflected responsibility, and gave false timelines. We had our "celebration walk" when the home still didn't have water, pass inspections, and receive certificate of occupancy. Told us the closing date had to be pushed out the day after he told us we were "good" to close.

Site manager didn’t provide any photos of the house during the build process. Was “extra” helpful when we signed for the house because of a survey. Gave him a bad survey, so he quit taking our calls, emails, and text messages. If it wasn’t for the site manager, I would rate Pulte much, much higher!

We’ve had plumbing issues multiple times. One plumber found paint inside the toilet tank clogging it. The paint inside the home rubs off if you attempt to clean anything off of it. Everything that touches the wall leaves a mark or rips the paint off. We have multiple chipped tiles and it occurred within the first 1-2 months of closing. Roxanne, the sales agent was very unprofessional when we had an issue about a stair-railing selection. Pulte was very prompt in following up with these issues once reported. Our home cost in the upper 300’s, we expected a little more.

I am ADA in a wheelchair and the rolling issues were emailed out; 1.Unfinished under sinks 2.Counter height at 34-36" not 30" 3.Narrow throughway between kitchen island and counter Non-ADA 1.2 Door bowed 2.Gap undeR door into garage 3.Rust from grab bars installed in shower 4.Landscaping is not good - coverage of pool/lanai and tree in front is dying 5.Aaragon - not helpful 6.Garage floor not cleaned left cement small piles 7.Painting touch ups 8.Wall are in kitchen uneven - bar area at 15" on left side and 17" on right - why? Not sure how we put in a bar top later John has been very helpful but overall this isa brand new home that we were prepared to pay extra for added on features (ADA) Generally people were very nice to talk with not sure where the breakdown is though. ... More

Below average support by sales staff partly arising from sellers market. They interact with you as if they are doing you a favor. Stress during closing process was horrible