Pulte Homes Reviews

As far as purchasing the home from Pulte. We our very disappointed with Pulte. We purchased the upgraded gourmet kitchen. We only received one the four upgrades that we were told we were purchasing. The microwave is the cheapest counter top microwave that they make and you called it a built in microwave when you cut the wall out and placed it in it. (In which they did a horrid job in doing). The only kitchen upgrade we received was the cook top the rest was all lies!!!!! We have had many requests for repairs that needed done actually before we should have ever closed, and as of now two never showed up for their appointment and we had to reschedule (two days completely wasted do to disrespect on their part) and we still have a request out that we put in over a week ago about our gutters and have not heard from anyone. We have a repair finally on the calendar for next week to fix our front door which was noted on the pre-drywall inspection and was never fixed..We also have a few more that we still need to request, just need to find the time to waist waiting and hoping that they show up. We would never recommend a house to be built by Pulte! ... More

I would not recommend Pulte to friends or family

The walk through was rushed. After moving in, we have experienced many issues. Leaves a very bad taste in our mouths when you pay 700k+ for a home that has leaks, electrical issues, etc. Probably wouldn't recommend Pulte at this point.

Overall we were very disappointed with our experience with the exception of Caleb our third construction supervisor.he was kind and could listen.

Getting things fixed after the sale closed has been difficult. Their first answer appears to be “No”.

Love the house. Hate the customer service. Completely unacceptable to have half your house with electricity and told you can't get the rest of it fixed for over a week. The home buying process was already a severe disappointment because of all the delays. 1. No electrical box 2. No water meter 3. Failed city inspection twice. 4. Overly confident sales person ( NOT Steve). Not to mention after we moved in the house had no power to more then half the house. Turns out someone forgot the outside breaker box. Although we were told it was stolen. Then we contact customer service, thinking we would get the problem fixed in a few days, more like they wanted us to wait until after the holidays to get it fixed. Loved the electrician that eventually came out. He did a great job. I Would love to say maybe Customer service was having a bad day but it's everytime I have to contact them. The lack of a phone conversation is already bad enough, but to have the issues with the house and now we have to fight customer service to get anything fixed makes me wish I had purchased with any other builder, one who actually believes in customer service. ... More

We signed to buy a quick move in home which was completed up to structure. Nobody mentioned before contract that garage will be incomplete, incomplete drywall and with no paint. After just move in they increased the HOA without any prior notice. The exterior works finishing is not good. Its differs from what we saw in model home. The floor, stairs make cracking noise when we walk, the carpet joining is visible.

Pulte cuts corners, from poor quality dry wall to 24" center studs on interior. Two outlets in huge basement. Lower end appliances. No ceiling fans without huge cost. Cheap wire racks/shelves in all closets. NO landscaping included. Small driveways and garages. Poor lighting in bathrooms.

We were lured to this home with incentives like: "sale" "builder buydown interest rate" "model home" "new construction" "already upgraded" etc. Once we entered into contract with Pulte, their whole attitude changed towards us. We reviewed the contract and the "upgrade" list and found over 20K worth of charges for upgrades they didn't install but tried to charge us for anyway. They promised us the rate buydown and we had to fight for Pulte to do it as they tried to pin it on us at closing. Things we'd asked the realtor through initial walk through we were told were "standard features for Pulte" such as the internal insect repellant system, are not in fact standard and are not on our house. The house appraised for 40k less than they were initially asking for and thats the only reason we were able to come to terms money/upgrade wise. They scheduled a blue tape walk through with us and then tried to say we were buying the house as is with numerous problems. The construction guy Joe was a complete sexist and talked down to my wife, mom and sisters. Made my wife cry and then said " Whats she crying for? I didn't even raise my voice to her!" He tried to bribe us with broken pendant lights they had pulled from a different home for a good review. Problem after problem with this house. Absolute lazy paint work with a very low quality paint. Wavy walls. Uneven floors. Cheap materials. The list goes on and on. I will say management has stepped in and tried to make things better. She has ordered cleaning crews and new parts for things that don't work for us, which is a long list. We decided to go with Pulte as my parents had a decently good experience with them, ours has been significantly different and not in a good way. ... More

The upgrading process is absurd. I understand upgrading is expected if you want nice things, but the level to which they nickel and dime you on upgrades is egregious. Like who doesn’t want lighting in their bedrooms? How on earth is that upgrade? Selling a stove and microwave but not a fridge makes no sense. The cheap wire shelving that comes in every closet is an embarrassment. Even on the building itself they cut corners. Studs are supposed to be 16 inches apart by standard. They did 22 inches apart to save on lumber. They only use flat paint because semi-gloss or better requires better plastering skill. Had I had a clearer vision of the final cost of everything, I would’ve bought a house and dumped $100k into renovating it instead. But this community is nice and very close to the train. That’s the biggest positive. ... More

Small work was pending but signed off per construction manager promise but never showed up and he stopped attending phone calls

Experiences already sent into Pulte survey. No response from Pulte. The warranty manager is working on getting things done. We will see how this works. The house was not done "before" we moved in. It should not have closed. There were about 50 to 60 items either put in wrong, done, poorly or not done at all. Quality is not a word we would use for Pulte.

We selected a 2-story design on a concrete pad in the $500K+ price range. Under present circumstances I cannot recomend the purchase of a Pulte home. Mortgaged it through Pulte w $15K closing cost incentive which was quite helpful in lowering interest rate. The mortgage app process was fairly simple and smooth. Loved it but: The quality of materials is average at best, a lot of the workmanship was simply awful. After closing, problems (even obvious ones) are only acknowledged by Pulte if buyer mentions them first. To name but a few of the problems: 1. The drywall finishing was crude, lumpy in places, not even and smooth in others, drwall tape edges showing through at corner beads etc. Workers who come to repair are obviously inexperienced and certainly not very capable. 2. Corner stud walls were installed out of square and plumb, so much so, that almost every corner spot and wall in the main entry/ hallway is visibly out of plumb (i.e. floor trim bows in and out and isn't parallel to floorboard joints). 3. Most of the baseboard trim in the house, especially the entry way, is rippled or bowed due to bulging wall studs and out-of-plumb corner studs. Nary a straight line in the place. 4. There are countless globs in the paint finish everywhere. In all probability, either their brushes were dirty or they just painted over drywall mud that hadn't been removed. And no matter what they might call it, Pulte applies only a primer wall paint throughout. 5. Immediately upon moving in water infiltrated two windows (at interior windowsill) during an average rain shower. We were told the infiltration was due to "improper caulking" by installer, but imo there is a design flaw by Simonton the like's of which I've never seen in homes at this price range. Also, 8 of the 18 windows are difficult if not nearly impossible to open beyond halfway (due to improper installation or inferior quality), and one is quite visibly not square. 6. Large, dark, unsightly stain spot (16" approx) on the back porch from unknown source remains. We had to ask for it to be fixed. 7. Plumbing was run primarily below concrete pad resulting in a minimum 2 - 3 minute wait (2.5 gal) for hot water at kitchen sink, master bath sinks, and the 2nd first floor bathroom. ... More

Pulte provides mass produced builder homes, built by the lowest priced sub-contractors, and rarely respond to customer questions/complaints. The designs are great, the lots are small, and the finishing touches are god-awful. Still its better than CC Homes and Lennar in SWFL. These can be a good live, just be aware of what you are getting into.

The quality is not good, lot of issues! No more Pulte again!

List of things that we discussed still not taken care of. HOA people make everything sound like you are an inmate. Our salesperson left and the new person said he would do follow ups and never did. Our construction manager was not effective in follow up our his own pre inspection before our inspection with him.

The whole process was a nightmare. The house was build by a couple of guys that didn’t know how to do anything it was insane. Please don’t make this mistake look somewhere else. All the houses have problems.

We bought a property at Pulte knowing they were the number 3 builder in the US, but least to say that we’re dissatisfied and disappointed. We’ll probably going to try another builder next time we purchase a home and we’re going to recommend it as well to family and friends.

Lots of challenges from the beginning w pulse lender , time to get things done. And then when house under appraised only way to bring price down was to close 3.5 weeks earlier. However the house had a lot of punch list items that even with 2 weeks post closing was not finished. 5 weeks major items complete. Still a few left that time is tbd. Jeremy was least helpful…seems after he got the sale he could care less to make things right. Adam was the most communicative with repairs. Rob and Julie are good too. However seems to be a lot of sneaky tactics. And rushed work to finish homes w issues w walls, ceilings, etc that had to be fixed. There was no way it would be done in 3 days before closing and instead of pushing closing bc house was not ready I was promised the two weeks I was gone out of country after closing it would be complete. If anything things got worse rather than better. ... More

The process started off easily, but then my house sat with no work being done for a month until right before closing. Then closing had to be pushed back twice. I’ve been in the house for a month and it’s still not done.

It's been a long journey, with no end in sight. We are not happy with the deficient workmanship of the trades Pulte hired. Little attention to detail on the finishes leading to multiple delays in closing. To say that this process has been very frustrating is an understatement and would not recommend this builder to anyone. People are nice, but this is our home, and unfortunately, they did not take that in consideration. They say they understood our concerns, but they didn't. Piece of advice: be vigilant and hold builders accountable throughout the home building process.

Poor workmanship - lots of sloppy work. Paint runs and spatters, cracks and chips in tile and quartz counter tops, kitchen cabinets and all doors (including glass shower doors and sliders misaligned. Trim was low cost and fairly rough for price. Door trim at front door is peeling away from frame. Responsiveness to problems was slow from the sales personnel to the construction managers.

1. When you use Puhlte mortgage company, they change rates on different items to keep your money. It doesn’t do any good to buy down your rate because your payment stays the same with the increase of charges they add. 2. Very hard to get them to fix any new house issues, in a timely manner. The construction manager and maintenance crew will tell you whatever you want to hear to get you off their backs and it won’t be true. Still waiting to have issues taken care of from the day I moved in. 3. The maintenance rarely shows up on the date/time that was given to you. They waste your time taken off from work. ... More

Cheap material are used to build the house with a lot of defects, which took 2 months after closing and not yet completed. The process is a joke with LIES . They will rush you a date to do the walk and rush you a date for closing. My suggestion is that DO NOT TRUST THEM !

The overall experience hasn't been great and I would not see myself recommending Pulte to anyone. We bought an existing home that was in the middle of being finished that another homeowner walked away from. First of all this builders scheduled the celebration walk through. We live out of state so we booked tickets, hotel and a car, then the week prior they said they were closed for a holiday yet they were the ones who booked the walk through date and time. So I spent many days and many phone calls sorting that out. We did our own home inspection and during our celebration walk through, none of the items on our list were fixed, yet our list had already been reviewed with our construction manager and agreed upon to get fixed but nothing was done! It was agreed that the list would get handled, but our close date had to get pushed back, so again more work on our end. Once we finally moved in and again we live out of state, there has been nothing but issues. Toilets not working, AC went out, fuses keep blowing, paint on all the floors, carpets, door handles, multiple things on the list not fixed AND more items that got damaged inbetween the walk through and signing (which now Pulte is saying if its not on the list they won't fix it). The minute you sign on the dotted line they just don't care and make unsung promises that take 5, 10 phone calls and emails to fix. It has been a HUGE nightmare and I am so upset that we bought a new home, especially this builders home, never again. I didn't buy a home to spend weeks fighting with the builder about things they should have fixed! ... More