Pulte Homes Reviews

There were definitely some good people along the way to include the actual builder, and then the mortgage officer ended up working with. But every other step of the way was littered with problems and stress, and no accountability for when those problems were pointed out what was supposed to be a happy home but. I should be happy with this house but for the time being there's just a lot of resentment.

Having great customer experience.

We enjoyed interacting with everyone throughout the process ... sales manager, construction manager, escrow officers, etc. Everyone was very helpful and courteous.

The sales and design process went smoothly and they were very accommodating to our needs. Would suggest design team utilize a double towel holder in the owners bath. We live close so we were able to monitor the construction and point out any concerns we saw. We did have to push for some things to be adjusted to meet our expectations. After some initial push back the items were corrected. There was good communication during the construction phase keeping us updated as to the status of things. We also drove by every few days to see what was happening. We did hire an outside Home Inspector during the various inspection stages to get another set of eyes on the construction quality. While no major items were discovered they did point out some items that needed attention and Pulte was responsive to correcting these issues. While there were a couple of unforeseen issues that occurred right before the closing Pulte stepped up and worked overtime to get the home ready. Overall we are happy with the quality of the home. ... More

Overall a very good home buying experience. We were impressed with the Pulte team and their customer focus. We are really enjoying our home and in the process of designing the landscape for the backyard. Opportunities for improvement from the Pulte team include - a more detail discussion of what is not included, such as no satin painting in bathrooms or laundry (a must to protect the walls in those areas), only flat paint throughout the entire house (a significant expense upon move in), no rain gutters, absolutely the minimal amount of drains in the yard. All these missing items contribute to a significant start up expense. Disclosing these type of items would better prepare the homebuyer prior to moving in. Regardless, overall it was a very good buying experience. ... More

I liked the support the manager Mr. Cooper conducted the building and gave me weekly updates.

Andrew the salesmen was amazing and perfect and even willing to help further down the line in the process. Tyler however was rude, difficult and completely useless. Not responsive and not capable or willing to help. We closed on the house in July and there was a list of items that were left unfixed and still remain that way I am completely disappointed. Closing on a house was supposed to be exciting but it was not a good experience in any way

Special mention to Jessica, David and Jesse! Amazing team.

I had an excellent experience buying my first home! Pulte made possible what I thought was impossible.

Great experience

Change landscaping/sprinkler and fencing company. Subpar quality and worse ever purchased with a new home in the USA for price.

Customer Service

[TRANSLATED FROM PT] Very good! 10 out of 10!

The process with Pulte was easy, thorough and professional

Satisfied

Sales person was great. Project manager(s), paint, cleanliness upon move-in, follow up on issues were less than desirable

Frustrating experiences, with excuses and delays rather than dialogue and solutions

My team was great about fixing identified problems.

Buying my home with Pulte Homes has been an outstanding experience. From the first conversation to the final walkthrough, the team showed real professionalism, care, and pride in their work. The quality of the home is exceptional, and the entire process felt organized, transparent, and customer‑focused. What stood out most was how committed Pulte was to making sure everything was done right. The craftsmanship, the communication, and the follow‑through were all top‑tier. I always felt informed, supported, and confident that my home was being built with care. And a special shout-out to my Pulte rock-stars -- Ms April (my Sales Consultant and primary focal point), Ms Janette (my Mortgage Financing expert), Ms Jamie (my devoted Loan Processor) and Mr James (my detail-oriented Construction Manager). I'm grateful for their superior support and now thrilled to be part of ***** community. Pulte delivered not just a great home, but a great home‑buying journey. ... More

Great superintendent, warranty dept,etc. So far. A few issues left but we'll get there

My ratings largely reflect my positive experience with Pulte staff rather than the quality of its product. The homebuying experience was relatively smooth overall, and the Pulte staff have been friendly, responsive, and helpful. However, I am disappointed with the quality of workmanship and attention to detail. I understand that no home will be perfect, but there are far too many aspects of my new home that reflect rushed and/or poor workmanship. I have owned several homes over the years and have never encountered this volume of concerns, particularly in a newly constructed home. Several neighbors have independently expressed similar frustrations without any prompting or solicitation from me, and some have experienced issues considerably more serious than my own. While I would readily recommend the individual Pulte staff members I have worked with, unfortunately, based on the quality and workmanship of my home, I cannot recommend Pulte's product. My suggestion to prospective homebuyers is to speak with people who already live in the neighborhood before making a decision. Current homeowners can provide valuable firsthand insight into their experiences and are often one of the best sources of reliable information when making an informed purchasing decision. ... More

The sales team's responsiveness and accountability were the weakest part of this process. When I raised a concern, the response was essentially that this was 'a quick move-in,' which came across as a way of telling me to just deal with it rather than taking ownership of the issue. That's not the ***** of accountability I'd expect from a company the size of Pulte. I also asked repeatedly for clear documentation confirming that my lot is not in a flood zone, and no one on the sales team was able to give me a straight answer or provide a document attesting to that. For a purchase this size, that's a reasonable thing to expect a clear answer on, not something a buyer should have to keep chasing. On top of this, no one proactively scheduled my final walkthrough — I had to ask for it myself when I realized it wasn't happening, and arrange it myself, and the lack of notice ended up costing me about $1,200 more than normal in travel from Atlanta to St. Cloud. Aaron, who handled the walkthrough itself, was very responsive and helpful and addressed a number of items — painting touch-ups, flooring issues, or the broken blinds at the living room door, and other cosmetic fixes were taken care of. However, when I raised the missing ornament panel at the island and the missing recessed lighting on the dropped/tray ceilings, I was told these were simply not in the specifications for this house. When I asked about the missing shower curtain rod, the salesperson told me it could not be delivered because the house was sold 'as-is.' This shows a real lack of understanding of what customers expect from Pulte. Maybe that response is fine for a small independent contractor, but customers look to a company like Pulte to care about these details when they're making the biggest purchase of their lives. ... More

It is your responsibility to stay on top of things during the building process as there is a lack of communication except for the scheduled walk throughs (pre drywall and final walk through) otherwise no response to emails and phone calls. I had to contact them multiple times to schedule home inspection. I am happy with the location and home overall and I am sure the issues could happen with other builders too, as they build these homes so fast. The lack of attention to details has been disappointing (door track full of construction debris and weep holes blocked so water doesn't drain and poured into the house, windows that leaked and the response from Pulte this is normal. Additional lack of detail in grouting and painting (roller marks on ceiling and areas where they totally missed painting on the wall). If you are going to use Pulte make sure you pay attention to everything!!! When they say they will do something (especially at closing) there is always an excuse, response or it doesn't get done. ... More

I moved into my new build in Menifee less than a month ago. While the initial escrow and moving process were bumpy to say the least , the post-closing workmanship and warranty support have been incredibly frustrating. Within the first few weeks of living here, I have already had to submit over 14 tickets , and only half of them has been serviced and I had to argue back and forth with the customer support to prove that the house was not properly finished and there was indeed issues. ​The most disappointing part of this experience has been the warranty department's complete lack of trust and customer service. One of my one-year-old twin sons stumbled and bumped his head against a drywall outside corner, causing a foot-long ***** crack and separation of the joint compound. In a home less than a month old, the materials should not fail so drastically from a toddler's minor impact. When I submitted the claim, Pulte quickly denied it and explicitly accused me of misrepresenting the damage, claiming it was caused by a heavy object like furniture. They refused to authorize a simple 5-minute courtesy patch, even though their own drywall crew is already scheduled to be at my house for the other repairs. Calling your buyers liars to avoid standing behind your finishing work is unacceptable. ... More

Not able to rate our CM, Derek (*****), but he is solely responsible for the 5 stars under responsiveness. When we showed him an issue, he addressed it. However, Pulte needs to hammer its contractors and not pay them when they cut corners and come back and fix things. If you can lock down your buyers with your corporate lawyers you can lock down your contractors the same way and get better results, more happy customers, and probably more profit not having to pay extra fixing mistakes all of the time. Chipped cabinets? White paint on the nozzle and kitchen sink (and spray all over the cabinets) where they cleaned their brushes and what not in a stainless steel kitchen sink? The fact Pulte tried pressuring me to close when I proved beyond any doubt the roof wasn't installed according to manufacture warranty, instead of the lazy punks that cut corners says more than you realize. And I've already had neighbors asking why people were on my roof so much. Hell, I can hear a roofer cluster nailing in the background as I speak. If you had hammered them instead of buyers, you would consistently be getting 4 and 5 star reviews. Instead you get the 2 you deserve. And if it wasn't for Derek, you'd be getting 1. Derek is awesome, and should be running the show. Not whatever "elite talent" you've got running things now. ... More