Pulte Homes Reviews

We were promised by Pulte that the open issues before closing are already managed by the time we were closing. We couldn’t verify it with the pandemic but it was all lies. Now it’s been 2 months and we still haven’t gotten what they already said is done, to be even looked at.

The field manager is great! He was the trustworthy one, responsive to our issues, professional and kind one throughout the process. The overall experience was over shadowed by the Pulte Mortgage process. Our two reps really lacked communication or timely response. We have found now that we have moved in that there are some strange items. Electrical trips often, one outlet will blow the whole room no matter what we try. Ceiling air vent cover falls bc the hole was cut too large, we fixed it. I haven't been able to use the new dishwasher bc it has been broken since the first time of use. We have been in our house for six weeks. We registered all of the appliances, but apparently this is the process. The threshold in one doorway is a different color than the next doorway over (of course we didn't catch it at the walk through, too excited). With that said, the house is a great value. The building part of the process was overall a good experience and fun. We are proud of our new home. We just feel as a new build, some of the little things should not exist. Again, Chris our field manager, super timely and honest to work with throughout this process. He deserves 5 stars. ... More

Still waiting pulte to solve all the issues that we found after closing

Would not purchase from Pulte again. Communication and transparency are lacking.

We were offered a $5,000 discount if we signed papers by a certain date. We did, and later were told that we didn't (even though we have text messages to prove it). Also, we were overcharged on our final payment to the title company ($700+) and were told we would get a refund from Pulte. Never did, and follow up has been ignored. Maybe others are okay with writing off $5,700+ but we are not, and are extremely upset with the promises made and the lack of follow up with management.

Be very careful. The home overall is spacious and planned well but the lack of care to the details makes this a new home filled with fixes. Slow down and really go through the house prior to the final walk though! For example, our master shower leaks water onto the floor, the standard size fridge space was measured/built incorrectly so that it did not fit a fridge, the fuse box was labeled wrong. Those are just the highlights.

My project manager had way too many homes. It was evident in the responsiveness and ability to keep up with issues. There were a few hiccups along the way that I had to stay on top off, but the painters are a disaster. It was ridiculous what was missed and how many times they had to come back. By the time we closed, I basically just gave up. I’m also disappointed that the ceiling/attic isn’t strong enough to support any storage. I would like to attach some indoor gym equipment for kids to the walls and ceiling, but Im scared the roof would fall down..even though I was able to put something similar in my last house without issues. I don’t regret buying the house, but I’m left feeling disappointed. ... More

the qualitiey of the sink is poor,

From start to finish alot of errors where made. Talked to other owners in area and it seem the options offered to some owners wher not offered to others. There is not a paint and lighting options

I have been in my home for approximately 3 months. There are greatly noticeable cracks and nail pops throughout the house that were visible prior to moving in. Drywall spackle on mirrors, countertops, walls, and doors I cleaned after closing on the house. The conduit outside the house for the fiber optic line was cut and covered over with concrete making it very difficult for the technician to run the line. I had to cut sections of drywall and then conduit behind the wall in the garage to keep the line from catching on very tight turns. Here my list of issues and concerns - kitchen cabinets and drawers not properly fitting or closing, Ethernet cables not properly run, squeaky subfloor under the hardwood planks. I can continue to list faults. Pulte you are welcome to contact me. ... More

I have had nothing but issues, then with the virus nothing getting repaired, once I HAD to give a good review nothing got fixed.

Plenty of issues with the house with workmanship and quality. I wouldn't be able to recommend Pulte just with the number of issues we've had with them. They did go to lengths to make everything better but that only eases the sting a bit. The house was A COMPLETE MESS the day of closing. Landscaping was not in. Carpet throughout the house had to be replaced a couple weeks after moving in. We had to continually nag the builders to get things fixed that were not right. Then it would be "fixed" and we would have to get things "fixed" again. Second time having a home built and was a nightmare. I honestly would blame most of this on Plute contractors and them rushing to get work done due to the amount of work. But Pulte really needs to either find new contractors or do a better job of inspecting and having them come fix their work vs. having the customer inspect and tell Pulte that the work wasn't done correctly. When all is said an done, I would go back and pick a different builder. If it wasn't for the sales rep Molly and the Construction Manager Daniel, we would have tossed in the towel. ... More

Quality of material could have been a lot better for the price paid.

Like many other large companies Pulte sells stability and process driven builds. Our experience however was not the best after the sales processes. 1) We had 3 field manager changes and we did not get acclimated to the process until about 5 steps in. 2) While the field manager did his best to rectify issues, the workmanship of the house was still just a little off (examples below) a) our cabinet drawers are still very stiff and do not slide back and forth well with daily use. Of course during our walkthrough they made sure the drawers slid as well as they could. But as soon as we put 3 pots in they all started acting up. The cabinets themselves also have large gaps between the frame and the doors themselves but they fit into the "pulte" standard. b) Our hotwater heater stopped working correctly 5 days in and we needed to get someone out to fix it c) The door to our garage broke one month in.. and we have had to exit the house and go around to the garage to leave the house everyday. d) Every single window and sliding door is super hard to close. I have to slam or maneuver many of them just to get them to fit and lock. It is not all bad though as their customer service team is very quick to try and resolve issues but sometimes due to the quality of vendors you get what you get. The appliances provided are also fairly nice as I am enjoying using my chef's range and dual oven/microwave. ... More

I was lucky to buy another new home prior to this purchase. The home buying experience was pretty ordinary compared to the last one. Their inflexibility with options for a home that costs over 800k is laughable.

Pulte looks to be a better builder versus some of the other alternatives. There are some things which do not make sense to me, but I think you may find that with most builders (such as light switch placement, gaps in the garage below the garage doors etc.). After a not-so-happy sales, design center and finance experience(being very polite here), I was won over by the building super and the build process overall.

The home buying process started off well and the house itself is nice, and there have been some quality people at Pulte whom we have encountered, but the problem we had near closing marred out overall experience. We were originally told the closing date would be around 5-6 months after we signed our contract, and we tried to communicate that closer to the six-month date is what we wanted. However, the house was built faster than planned. Normally this would be a good thing, but it wasn't for us because we couldn't move in that early because we were already on a rental lease at our old residence. A closing date was provided to us by the builder, and we tried to have it moved later by about 10 days. Not only did Pulte refuse, but actually then turned around and changed the closing date by pushing it about 10 days sooner. We tried to reason with Pulte, but during this time Pulte started delaying in its responses to us, which caused us a lot of stress during the time. It took about 2.5 weeks before we heard back with Pulte's final decision: no, they wouldn't change the closing date for us (unless we wanted to pay $400/day). The delayed response by Pulte meant that I couldn't lock in a mortgage rate at an optimal time, meaning I lost out on what would have been a better rate than I got. Because of Pulte's unprofessionalism and lack of responsiveness, it's going to cost us potentially thousands over the term of the mortgage. One would think that paying several hundreds of thousands of dollars for a home would include a highly professional level of service, but this was not true for us when working with Pulte. ... More

I'm two months into owning my Home and I still have issues that have not been resolved. The house does look very nice as long as you don't look to close. When we first recieved our home most of our counter tops are dirty or have scraps all around the edges. Our stair way still has unpainted spots. they are small so its not the biggest deal but it shows a lack of attention to detail. Our Gas line for the heater was never even turned on! We had to find out the hard way that our heater didn't work by freezing in our home the first time it became cold out here. Our waps where not installed correctly, but they did get repaired quickly. There is a dip on the out side of our home where water just builds up and makes a small lake Not sure if that is gonna cause issues later. Our Garage door opener has still not been fixed despite them sending people to repair it three times now. In the end we made certain selections for our home that would make it hard pressed to be a ugly home. We may have just been unlucky but the dirty home in the beginning and there was also tons of trash in our back and front yard. Just seems like they didn't put in the effort you would expect for such an expensive home. I wouldn't recommend Pulte at this time. ... More

Paid 290k for our home and over 45k of that was upgrades. You would think if you spent that much for a brand new home that you wouldn't have to finish work that should be standard in every Pulte home. Here are just a few exaples.... #1, upgrade for wooden blinds for 9 windows but no window sills. Seriously, just sheetrock ($60 of wood and trim would have finished the job). #2 upgrade to better stainless appliances and get the cheapest out there (Amana gas stove (even paid extra for gas) and Amana dish washer). Already called to have the dish washer warrant looked at because it won't dry. #3 cheapest FLAT paint that will make a marks anytime you touch, rub or even look at the wall. I just painted the whole house myself for under $500 Sherwin William's ProMar Egg Shell paint. Why flat paint? Pulte probably spent that much for flat paint why not use better paint? #4 tile in master bedroom. Paid extra for tile on wall and paid a lot more to put in a garden tub. You would think, since you paid extra, tile would go all the way up the shower and tub. Nope, tile goes up all the way to ceiling in the shower and only 1 tile up around the tube. Rest of the wall above the tube is sheetrock so looks unfinished and poor looking (too bad I can't attach a picture). Another project to be done. #5 zero light or fans in the house. Moved in with CAPS on the ceiling for me to put lights in. Fans with lights cost $35 at home depot. No lights for the first few nights in our new home. Not fun when you can't see if your own bedroom. Again another project. #6 no gutters. When it rains, it will look like Niagara Falls at the front door ruining the flower bed that is over sized with alternating shrubs that don't match. Now, the office staff and contractors are very nice and helpful. When getting warrant work done, so far has been easy and simple. They have work around our schedule to get things done, zero issues with the workers or staff. Have lots of other examples but these are a few. We don't think that for the 290k that we spent was worth the home that we are having to finish. We will not build with a big builder again because we feel the house was built with low standards (not like the model homes they show you at the front) for high profit for Pulte's share holders. ... More

We purchased our home in February, closed in July and moved in at the end of July of 2019. During construction, the house was always a total mess with garbage thrown everywhere and graffiti written on the slab. Prior to the house was not cleaned nor was it cleaned post-close. The issues that were noted on the walk-through were not addressed prior to move-in. We are now in the process (end of August) having the issues fixed. Our construction manager simply walked away and handed us off to customer service without completing the walk-through list.

Overall happy with the home, but finish work is pretty poor. Paint runs on walls and trim. Backsplash not installed correctly. Caulking ridiculously smeared on tile and cabinets from lazy clean up. Oven not level. Paint & stucco drops all over patios. Rust stains everywhere in garage. Scratches on windows. Warped closet doors. No trash bins in kitchen cabinet (waiting over 1 month now for fix). Just to name a few. Builder has been amazingly unapologetic about the lack in quality. It’s been inconvenient to have (and still have) workers continuously come to the house to fix things, and then not do their best and have to return. I suspect with over half of owners being absentee landlords overseas, they get away with this stuff all the time. Unfortunately, it sucks for the rest of us who live here and take pride in our homes. ... More

Interior of house completed on closing date to my satisfaction. Outside landscaping has not been done at all. Downspout on porch is missing. It has been 27 days since my closing.

Craftsmanship not up to par. Moved in two months ago and there are still fixes taking place on the home and yet to have a yard. Had to get on pulte just to get a rough grade on our yard and after 3 weeks finally happened by getting higher ups at Pulte involved and also getting with the landscape company. Very irritating that when fixes were to take place it would take contractors 2-3 tries to get it right. I would never recommend Pulte built home to friends or family and in fact i would steer them away. Don't get me wrong, we love the house and the layout but it is very aggravating to get to this point and we have been living here 2 months now. Ian and Ryan have been great to work with but the quality of workers and poor attention to detail by them is a reflection of Pulte as a whole. ... More

The initial sales experience was positive, with assurances of exceptional quality throughout the home build. Unfortunately, post-closing reality has been significantly different. Within three weeks of occupancy, major and minor flaws stemming from poor workmanship have become evident. Issues include, but are not limited to: failure of the tankless water heater, a severely loose kitchen faucet, and several clear footprints visible on the concrete patio floor after recent rainfall. The overall quality of workmanship is deeply disappointing. We purchased a new home specifically to avoid the persistent maintenance issues of an older property, but we are now discovering new defects daily. We advise future buyers to secure a third-party home inspection, as the builder's claimed daily inspections appear to be insufficient. ... More

Poor quality products used such as granite. Poor workmanship. Window shades do not fit properly as drywall around windows not uniform. Cheap wood used on deck is splitting. During construction found none of bolts on lally columns were tightened down. Cheap, cheap, cheap! Would never recommend Pulte homes.