Pulte Homes Reviews

While Pulte planned on nice homes and materials, the inferior workmanship of several trades standing out in the homes and the following up service is also poor and unsatisfactory!

The issues I’ve had with the plumbing has existed since I closed on the home 23 September 2020 and it’s 15 December 2020 and the plumbing is still backing up. My bathroom and shower are inoperable.

We were offered a $5,000 discount if we signed papers by a certain date. We did, and later were told that we didn't (even though we have text messages to prove it). Also, we were overcharged on our final payment to the title company ($700+) and were told we would get a refund from Pulte. Never did, and follow up has been ignored. Maybe others are okay with writing off $5,700+ but we are not, and are extremely upset with the promises made and the lack of follow up with management.

Be wary of what is or is not included in upgraded features. For example, we paid a ton of money for a walk-in shower with a spa package but we can now not fully use the jets without soaking the drywall outside of the shower because the upgrade didn't come with a shower door. The frustrating part is that the standard shower comes with a door so why wouldn't the upgraded one. No one will answer me.

I would (and actually do) recommend homes built by Pulte.

I found a new construction Pulte home when the frame was already up, and was told that due to that, no design/customization could be made because Pulte had already made all decisions and purchased all materials. The sales associate just seemed very un-accomodating in that regard and I'm not sure if there was a window of opportunity to make some design changes to my liking, or not (I am a first time home buyer). Regardless, if changes were not feasible, I should have been provided with a full rendering of the interior/exterior of the home so I could know what to expect and make a better informed choice about purchasing the home. In the end, I was not totally satisfied with the appearance of the exterior and would have made selected some other interior options as well. Additionally, I was informed by the Sales Specialist that there was a Amtrak train track near my street/homesite but that she had seldom heard any trains come by and it was just Amtrak that passed quickly. However, both Amtrak and very noisy freight trains come through routinely throughout the day AND night. Had I known about the train aspect, I would not have purchased this particular home. This is also of paramount importance because due to COVID-19, I work from home and it is important to live in a community where there are little to no noise distractions. I feel that the information provided to me and my realtor (who was present with me at the time) was both misinformed and misleading. Of note, the temporary sales office in the community was not as close to the train track as my home, so the Sales Specialist would not actually know about train activity during the day or night unless she spent significant time near my street/at my home site. I, along with my realtor, would have appreciated a more honest answer regarding the trains so that I could have avoided purchasing a home that is not in a location to my satisfaction or tolerability. ... More

Pulte builds a good floor plan very attractively at a reasonable price.

The sales manager was great. However, the materials and the contractors that Pulte hires were horrible. The contractors were sloppy at best. We have paint on our wood floors, scratch marks in the floors where they were dragging appliances in our kitchen, dents in the cabinets, loose door cabinets, holes in the walls where they installed the banister incorrectly and failed to patch it up, and so much more. The paint they use is a cheap flat paint that is impossible to keep clean and already looks worn. We are already talking about painting the entire house because of the horrible and cheap paint. More than a few of our windows don’t work. Overall, very disappointed in the materials and even more upset at the horrible contractors. ... More

Thoroughly inspect home prior to closing. Have any issues addressed during the building process and before closing. Even though there is a warranty, it is much easier to have any visible issues corrected before moving in to your new home rather than afterwards. Think the quality of the finish work needs to be improved and work of contractors monitored more closely (especially tile contractors, drywall contractors, and finish (trim, paint) and held to a higher standard.

Hired a home inspector is worth it, although my issues are inside the house. I had a home inspector and he save me by pointing out bad work such as the problem with the roof (sloppy work), he saw the standard water and the bad landscape just to name a few. When the homeowner walks through, look at everything, ensure that your upgrade is quality and what you paid for (mine was not), ensure that the floors are free from having paint drip on them (I am still removing paint drip), ensure caulk is where it should be and no hole, ensure the landscape is done right and when using the sprinkler there is no standing water and the water is draining. Ensure the floor baseboard is the length it should be and not short and fill in with caulk that looks like crap and to Pulte, it ok and will not correct the problem. The individuals that work on the house take a shortcut instead of doing the job right the first time. There is no Quality Check over these individuals and it all up to the buyer to look in places he/she might not think of looking or think it might be alright, trust me it is not. Yes, Pulte wants their customer to be happy before closing, what I learn through this process that the homeowner can only sign off on what he/she see when during the walkthrough and when you signed off places you would not think to look because the work thinking the same and when cleaning the homeowner will find all the short cut instead of correcting them Pulte fill in with caulk and probably thing the warranty will expire before the homeowner noticed the damage. Pulte has been responsive to the service requests that I have requested, the problem with their procedures is when a service is a request someone come out to inspect and might agree that the service should be done or not. Pulte had been good in following up to see have the service requests been completed. The quality of the materials is very bad, I paid to upgrade the tub it looking like Pulte got it from a junkyard, it appears to be use and someone had to come and restored it. I paid to upgrade the cabins and some of the doors had to be replaced due to crack, some of the top/bottoms of the cabin doors did not paint to match the other doors and they are not of good quality. Items that are standard in the house such as countertops, carpets are of poor quality as well however Pulte charge an arm and a leg to upgrade and after seeing the tub, cabinets, and tile floor that cost me plenty I am happy that I did not upgrade the carpet it would be money not well spend and probably get much better quality at Home Depot/Walmart. This is the third house I brought under Pulte and the worst! Beware of spending your money to upgrade, the homeowner probably comes out better going with the standard and hire a professional to do the upgrade. The standard and upgrade items are not top quality some look like it had been used, had been sitting outside and is not new. This is the third house I have brought from Pulte; it is the WORST of the three and since moving in and finding all the short cut the workers took to do something instead of doing it right the first time. Pulte's claim to build based on quality - that might have been true in the first two houses I brought in 1996, 2001, it is not true in 2020. Pulte Quality is more like use, very cheap looking and it looks like items are used, came from a junkyard, and Pulte forgot to restore it before installing it in the homeowner's home. Pulte upgrade is not cheap, however; the quality is cheap/used. My overall experience went from happy to disappointed to cannot wait to sell the house! ... More

This was the worst experience I have ever had in my life. From the beginning to the very end, the entire process was horrible. The lack of communication was the worst experience I have ever seen. I have been in the home now since the middle of September and I'm still waiting on final touch ups throughout the home. I would never recommend this company to any family or friends. Very unfortunate because the location are great. Ps. If you can get the contractors to follow through with the finishing touch ups that would be great.

Everything from A-Z was completed however, the quality of materials is not the same in the pass compared to older Pulte built homes.

Good house in a good location

Pulte Mortgage and Title were phenomenal. I purchased a model, so I would say that this comes without the standard warranty and i should have done a little more checking before the purchase. But the sales and project management team were very good themselves as well.

Selection process was great, manager was ver responsive to issues

Pulte was phenomenal end to end. From our sales person, to the job site manager, to the community manager we were very impressed. Very easy and high touch customer service. The metro association HOA isn't so great though, it was harder scheduling our move in than buying the house. I will recommend Pulte, but will tell people to be wary of which HOA is used. Guest parking is also ran by the HOA and is super strict as well, it's hard to have friends visit. One star was removed due to HOA.

I would Recommend to family and friends

Our home is beautiful and just the way we expected to look. Like anything else, when the dust settled we found things we didn’t like. That being said, they were pretty responsive with regards to repairs.

Had a great experience with purchasing my home

Everything about this experience was great, everyone was extremely helpful throughout the process. Pulte Homes really does a great job of making a family feel at home.

On time delivery. good communication. good reponse to concerns raised. But i feel like the quality can be improved . I am noticing lots of tiny tiny issues that needs to be fixed. They are very responsive.

They were nice and super helpful

Frustrating trying to get outstanding problems taken care of. Interesting that we were told by Pulte that to keep tradesmen safe they were stopping warranty problems until January 1. Today a tradesman showed up to take care of a problem that was identified before our move in October 15. He had not been notified not to keep the appt for his safety and ours.

Too many surveys. But teal happy with my new home and folks associated with my purchase and building.

Pulte home is good but there’s difference between one community to other. Some of the non standard options are giving easily in other pulte community in Indianapolis but not in HuntersRun. It’s big fight with sales team. For example customer don’t have the choice to choose bulbs type, they’ll give only soft white, will not agree to change.