Pulte Homes Reviews

Big fan of Pulte quality homes. What made it fulfilling was our agent was a great liaison and spokesperson for the builder. We enjoyed our buying experience with her.

I've owned a few homes but this was my first build and unfortunately, this whole process has made me not want to build again. It has been very frustrating and almost 2 months after closing I have a list of corrections that I am still waiting to be addressed. At least with preowned homes, you know what you are walking into and what you have to do. I never expected to have to wait on things to be finished or corrected once closing on a brand new build. Very disappointed.

Bruce Wilkins and Karen Richardson did a great job with us. Bruce did everything we asked of him and more! The mortgage group needs a little work. Seems like we were also providing the same information on applications. Pultie is so big that the left hand didn’t know what the right hand was doing.

Quality of workmanship is a concern

Sales and construction team kept me updated throughout the home construction.

I love pulte. This is my second home with them and plan on buying in the future. I do wish some of the trades people were evaluated as some rookie mistakes were made. In saying that, other vendors did remarkable work ( tile guy) I also stopped getting responses from my pm with open ended issues. (Plumbing and damage caused by Plumber) Other then that, I plan on building again. Your process is the golden standard and enjoy your product.

1. Thoughts on entire process, from initial purchase to final move-in The Good: On-schedule handover of house; Responsive construction manager; generally good quality structural materials The Bad; Value - every option is charged at box store retail price; work quality of specific trades can be subpar 2. Quality and value of home External wall insulation can have higher R value; Some degree of oversight from owner-to-be necessary due to occasional quality concerns of some trades; Average value due to high cost of most options 3. Experience with the builder’s team and responsiveness Superb responsiveness from construction manager at any and all times to address questions/issues 4. Final thoughts on builder Pulte builds a decent house, rating 3.5/5; Better control of subcontractor work quality and transferring additional cost savings of options from builder to home owner would make the product terrific. It can be done but will it happen? ... More

They did a great job from start to finish and stayed on schedule

Not happy with the finish product, Some workmanship was very poor.

Amazing! We love our experience with Pulte Homews

This is my first house and I do like it overall. However, there are some annoying issues. The electricity of the jacuzzi somehow isn't done at all at closing. I found it out days later that the bathtub isn't working and the plumber came finding out that there's no electric outlet and the plug is just left dangling. And as the house closed the builder's no longer responsible for it and the warranty is taking forever. (House is closed 2 months before and it's still not resolved till now). The dishwasher is also not correctly connected with the sink, while this is resolved fairly quickly by the manufacturer. Not sure how these issues occurred. Perhaps the inspection didn't go through the appliance in detail. These issues are a bit annoying and disappointing, but other than them the house is quite nice. ... More

Model house are way updated. That's far on what will you get.

They were wonderful when they were trying to earn our business, but once we signed the paperwork they just didn't seem to care about our satisfaction. The issues started immediately after we signed the contract when we found out that our home was going to be a different orientation than we were told when we decided to purchase the property. While this may not bother most people, changing the placement of the garage meant that the mountain views we paid a premium for would be obscured by half the house, and the living and dining room windows would be facing the neighbor's house instead. This was very frustrating, and we couldn't get a straight answer from Pulte about why they made the change until after they broke ground on our home. Eventually they said that their records were wrong in the computer for some reason. Later on, we learned our house was in the flood zone, but when we purchased the property we were told it was NOT in the flood zone. This felt manipulative, and now we are stuck paying for flood insurance that we didn't budget for. As we neared completion of the home and had already received the final closing date from the title company and made plans to move out of our existing home, we were notified by Pulte that our home wouldn't be completed on time and that they were going to need to push our closing date back by ten days. At this point, we were supposed to close in a week and a half, and now they wanted us to close in almost three weeks instead. We then had to speak to the buyers of our exit property about allowing us to stay in the home a little longer, and thankfully they agreed although they asked us to make some additional repairs - again, something we had not budgeted for. Then, about a week before the second closing date, we were notified by Pulte AGAIN that the house wouldn't be completed on time, and that they needed to push the closing date back again by another week. So, once again we asked our buyers if we could stay in the house an additional week, and they agreed but we had to decrease the price. Had we not been trying to move in the middle of the pandemic, we would have just stayed in a hotel for that week, however we have a toddler, a dog, and a cat and we knew it would be an easier transition for our toddler if we stayed in our exit home longer. So, we took another hit on our finances by agreeing to decrease the price on our exit property so we could stay there until our new home was ready. The morning we closed on the new home, the roof still wasn't done, the carpet wasn't fully installed in one of the rooms, and the doors to one of the bedrooms still didn't have a handle. Considering our closing date was pushed back twice because they were behind on getting the stucco installed, I figured the interior would at least be completely finished, but it was not. Over the next few days, tradesmen were coming in and out of our house (again, in the middle of a pandemic) to finish the things they were supposed to finish before closing. Even now, two months after moving into our new home, the doors haven't been fixed, the stucco is still not completely done, and there are issues with the grading on the exterior of the home. My husband and I have started referring to it as our "lemon house." The exterior windows are also dirty with stucco and paint splattered on them from the construction since they haven't sent a cleaning crew out to take care of them yet, so every time we look outside to see our views we also see the mess from the construction - a mess we were told would be cleaned up prior to our move-in. Through it all, our project manager acted as if he were our savior by letting us move in to the house when we did - three and a half weeks after our initial closing date. Now, as I walk through the neighborhood and see the other homes nearing completion with their sparkling clean windows, finished stucco, and impeccable grading, I can't help but feel slighted by Pulte, a company that does not care about their customers once they've received their money. Considering our home cost almost half a million dollars, I certainly expected the quality to be much higher than it is, and I expected to be treated like a valued customer instead of like an afterthought and an annoyance. ... More

We are very happy with our home

I am very happy with all things involved

The builders have been so responsive with everything we have inquired about. Matt, Jason, Mario and Bill have been great to work with during this whole process. We have had some hiccups with our garage but everyone has been great in helping us get it fixed. It's been a pleasure with working with everyone!

Biggest disappointment was in the very shoddy workmanship, with painting of doors. There are dried paint runs and finger prints on the doors. It was brought up but they never addressed it, pretty muy new us off. Garage floor lines are crooked or not square and cracked floor. Molding already coming off the walls in less than six weeks. Address plate was poorly painted as well, was supposed to be fixed and they never did. Overall very disappointed in the quality, especially when you pay as much as we did got this home. I DON’T recommend PULTE homes.

I love my new home

Great builder with a great contractor manager. I would recommend this builder to anyone

Team is good and responsive

Would not purchase from Pulte again. Communication and transparency are lacking.

Jake was great to work. He was very responsive, answered all our questions and kept everything organized and on track. Our overall experience was great. There were several limiting options that resulted in a lot of extra work for us after we moved in, but that is what we signed up for. Unfortunately we didnt learn about many of these things until the design meeting which is after we already made commitments. The model home was quite deceiving as most of the options we wanted from the model home were simply not available which was very disappointing.

We are First time builders and we felt like we were listened to and even though I consider this more of a “cookie cutter” home as these homes are made by the hundreds, details were never dismissed. Quality control was very good and overall it has been a great experience. We would recommend building with Pulte

Great people. From sales force to project manager.

We couldn't be happier with our new home. Of course we hit a few bumps along the way, but the Pulte team has been super responsive and worked with us to get everything squared away. The floor plans are open and inviting. The build process was pretty much on schedule - with a minor delay (but that's typical of a new build). Since we've moved in, responses to our warranty service requests have been prompt. Highly recommend a Pulte home!