Pulte Homes Reviews

Pulte was working with me while the building process of the house was taking place (The Landings at Cherry Hill Village, Canton MI); right before the closing (on the same day) however, I was asked to accept the house as it was -OR- postpone the scheduled closing to a future TBD date. Some of the promises that were made through the building process were never addressed (did not honor their word, their promise). We did not have a choice to push the closing out as the moving from our previous house was already contracted. Once I have taken ownership of the house my requests continue to be open without a clear day on when these open issues will be resolved... Pulte has ignored my (many) phone calls, without even having one single phone call in return. It seems that once you are inside the house, Pulte "Warranty" only exists in an email address. I could not submit my "satisfaction" survey right after taking ownership of the house (I would not like to think the glitches in their survey systems were "coincidentally failing" when I tried to submit my dissatisfaction scores in their survey. ... More

I am very disappointed with the response from the Pulte onsite Construction team. They were very responsive till I provided an internal feedback to their team but after I gave good feedback they stopped responding and did not fix anything.

Warranty service is very slow and sometimes unresponsive. I have to email/ call multiple times for same issue before someone finally gets back to me..

Considering that this is a new construction, my expectation was much higher. During the first month, I had reported many issues that have not been addressed in a timely fashion, meaning takes weeks to get things done on warranty. During the first month we've experienced multiple plumbing issues, leaking faucets, non-working power outlets, broken window parts, poor floor construction on 2nd floor, malfunctioning appliances, and etc. In addition to poor customer service, the property management company does nothing about security gates, trash around the property and car theft due to lack of security guard. HOA is managed by Pulte and does not respond to residents issues. Security is a big concern here. If I had known this before, Pulte would not be my choice. ... More

I had no structural observation yet that concerns me at this time. But quality of cabinets with fixtures on them, flooring , sliding patio door and windows are all having issues and does not meet the standards of new construction. In most cases they are contracted to external companies and I don’t see they did a decent job at my place. It’s been couple of weeks since I raised it with no action yet.

We do not have any issues with our sales consultant. The issue is in the quality of the materials used and the workmanship. We are also having a difficult time in getting Pulte to respond to repairs that are required. I would recommend that you tour a completed home prior to committing and do not use the models as your guide for materials and workmanship.

This was a fail. The buying experience was not what we expected. The option prices at the design center were 25-30% higher than the options price sheet from the sales office. This was very disaappointing considering the price sheet was printed 5 weeks before our appointment with the design center. We had to scramble to revise most of our carefully pre-selected options on the spot as each one was itemized for us. We can tell this didn’t bode well with the consultant who looked irked from the start. Post sale experience is regrettable too. Good luck with trying to contact the warranty center. Add this review tobthat horror story. The only bright spots from this experience are the professionalism of the Pulte mortgage staff, sales consultant Laurel and the FM Joel. ... More

Pretty sure I would not build with Pulte again. It was nothing like the last two houses I had built. The process was not very smooth and the quality of some of the workmanship was lacking. I would go into more detail, but it would take too long.

Double and triple check every detail during your walkthrus especially concerning electiical work. You may be told prior to purchase that your townhouse will look exactly like the models. It won't. Models have pavers and wrought iron railings. The entrance walkways to townhouses have concrete walkways and very few have wrought iron railings

If you are not an advocate Pulte will try and pull things over on you to meet their deadlines etc. great neighborhood but house quality and transparency by pulte is poor

Paid extra for an upgrade. Not worth it. Tiles & Grout were not sealed. Tiles have stained marks & excess grout. Bannister missing screws and nut bolt exposed. A toilet is loose. Vents/Extractors in bathrooms very inefficient. Places for show only. Paint lines crooked. White paint on the metal rails. POWER keeps tripping. Outside railing not stained. Garage and driveway excess cement not cleaned. Garden not weeded before closing. 30 day walk through still not done.

We had many issues throughout the build process, most were due to the incompetence of the sales rep. On several occasions we were told we were getting one product by the sales rep only to find out too late in the build process that those items that heavily swayed our decision to purchase, either 1. Weren't available, or 2. Were only available if we chose a different option or 3. We were mislead on what we were getting. I could go on and on but there's not enough space. We never even got a response from supervisors when we had issues that warranted it. Overall there are so many issues, and now that we have closed the builder has been silent ... More

Pulte has some good home designs, but in the end, they fall short because they hire the cheapest labor possible using the cheapest materials possible. Fit and finish is terrible, and there doesn't seem to be any inspection of the work performed. For example, many of the doors inside the house don't close. EVERY window has crooked or wavy framing and drywall work. The floor tiles throughout the house are uneven so furniture wobbles. Any purchased upgrades use the least expensive materials possible. The homes would be much better quality if someone actually followed up on the work performed to make sure it was done correctly. That piece seems to be missing. It would have been beneficial to have hired my own home inspector to follow up periodically during the build. On the bright side, the WildBlue area is beautiful. Landscaping is done well. ... More

Quality of Construction is Poor and they just want to sell the houses. They also build the same elevation houses next to each other.

I wish Plute’s sale person could have provided truth rather than misleading information to convince the customers to buy the condo. For example, I was told by the sale that the building will be using Pulte patent structure and we will not hear noise from upstairs. It turns out not true, I can hear neighbors above me walking around their rooms. If the sale did not exaggerate, I will buy the unit on the top floor. I asked the sale if I could have hardwood floor instead of carpet for the bedrooms. He told me that it is not an option item, but I can always change to hardwood floor after moving in. That’s why I did not upgrade the carpet since I will change it to hardwood floor. After moving in, I was told that I cannot change carpet to hardwood floor for bedrooms due to county regulations for the condo! I would like to have the fan in the bathroom connected with shower light instead of vanity light. The sale and field manager told me they cannot do it, but ensure me that it is very easy to be switched after moving in. After moving in, the electrician informed me it is very complicated/impossible to switch it! I was happy with Pulte until I moved in and found these problems. Pulte should provide true information to customers especially when it can have big impact on customers’ decision. Also, Pulte does not provide spared tiles and paints to home owners. If these are important to you, you better add them in the contract. ... More

I have entirely too much negative feedback to share but let’s just leave it there - i’ve lived in the house almost 4 months and they are still coming in and out of my home to fix things that should have been done before we closed.

I base this review only off of our personal experience. We have talked to other people who had a positive experience with their homes. We however have not. Things that we have experienced: Construction delays (installed the wrong color of cabinets, smoke detectors did not work properly and were not identified until the day of closing), poor build quality for what we paid for the house, problems that were identified well ahead of closing that were not fixed and still haven't been fixed after two months of living in our home. Hopefully soon on that though though. After living in our home for almost 2 months, I would have a very hard time recommending Pulte to anyone I know. ... More

Very average. Helpfulness and getting issues handles very poor

We moved in almost 2 months ago and we still have issues from before closing that have not been resolved.

Our initial build was not what you would expect from a new home of this caliber. However, Pulte so far has stood behind making it right and getting the home where it should have been at closing. This is completely due to Kristi from the Pulte Warranty department and in no now way reflects the oversight of the initial build process. There are still 3 more vendors coming to do work with the worst one being Synergy - which in a month and 10 days after close has still not completed the work we paid for when we bought the home. Also, the tile floor is on round 3 of being fixed and is still WIP. At the end of the day, we are confident we will be where things should have been with this house. Pulte has been good in that regard with most of the issues now resolved. But this is not the process any buyer of a new home should have to experience. ... More

Many, many aspects of the home were not completed at closing. There are many flaws throughout the house.

Struggle to get repairs completed! When repairs are finally made, the repairs are shoddy and careless. Things go from bad to worse when trying to get things fixed under warranty.

Very disappointed with all the issues that needed an need to be delt with

Problems keep popping up which shouldn’t happen. Very lazy with requests.

If I could give no start for the workmanship, I would. The workmanship needs to a major improvement. Compare to other national builder, Pulte has proven to be fallen short. We have experience with another builder which was great experience from the moment we made the purchase of the lot, to the workmanship and the details of the aesthetics. These little details are very important to home buyers. They are important to us, yet, we have found so many flaws , which some are dangerous (such as carpet staples coming out and poking anyone who walks on carpet) in our home that create this overwhelming disappointment. ... More