Pulte Homes Reviews

I'M EXTREMELY DISAPPOINTED WITH THE DEAD TREES AND SOD FILLED WITH WEEDS THAT YOU PROVIDED. AVOID DOING THIS TO OTHERS;

Pulte is not maintaining the quality anymore. They are just in a hurry to close no matter whether the house is complete or not. Once closing is done, you have to chase the builder or raise the tickets to fix the issues.

You need to argue any warranty items. Finding the cheapest way to fix an issue without actually fixing the issue.

Quality issues with vinyl siding, and CMC management is a disaster.

Good Morning, Honestly, unless there has been some structural changes in the way Pulte finishes a home before turning it over to the new owners, I couldn’t in good conscience recommend buying a Pulte home. On the day we closed, the home was filthy. Plus, we had tile issues, plumbing issues, trim and paint issues, cabinet issues and a bowed wall. We had workers in our home for weeks after moving in. And, there’s still work to be done. The house was not ready for closing. However, after pointing all these issues out, Pulte assigned Josh Garza to personally oversee the repairs. Josh has been great to work with. He stayed in communication with us throughout the process. He tried as best he could to make sure the repairs were completed to our satisfaction. But even with the best of intentions, Josh can only do so much. We still have tile and grout issues that can only be fixed by re-doing major sections of the tile in the master bath. I’ve accepted that’s not going to happen. In summary, the house was not ready to be turned over to the new owners. However, Pulte has tried their best to fix everything which I truly appreciate. Thank you for following up. I truly appreciate the opportunity to share my experience. Hopefully this information is of some value. ... More

We bought the big house (4360 soft ) in isles of lake Nona( more than $1 million .but after moving in we found lot of issues regarding bathrooms They missed towel rod, shower curtain rods, tissue holder, soap holder in all the bathrooms , lock handle inside one of the bathrooms to lock it inside , master bathroom door won’t close properly

We were initially excited to build and purchase our home with Pulte, trusting that their process and brand reputation would deliver a high-quality, turnkey home. Unfortunately, our experience after closing has been deeply disappointing, and that trust has been shaken. Just three days after moving in, we experienced a major failure: water began leaking through the ceiling near the garage entry, saturating drywall, light fixtures, and floors. The cause? The washing machine discharge drain pipe had not been installed—a basic and critical oversight that was somehow missed by multiple layers of quality control, including construction, plumbing, and inspection. The emotional impact of this event was significant. My wife was devastated, and the excitement of moving into our brand-new home was completely overshadowed. While we’ve received some apologies, no one from Pulte has acknowledged her or the emotional toll of the situation directly, which feels like a fundamental miss in customer care. To Pulte’s credit, they responded promptly to initiate plumbing repairs. However, we’re still waiting on confirmation about how this damage will be warranted beyond standard coverage, despite repeated requests. In the meantime, we were left living in a house with exposed drywall, standing water in light fixtures, and concerns about mold growth—conditions that have gone unaddressed while we waited for a slow repair. This incident alone would be enough to cause concern, but the issues don’t stop there. The water heater installed is underpowered for the size of the home and doesn’t support typical household use. Within days of moving in, we found ourselves having to solicit plumbing bids to upgrade or replace it—a cost and disruption we did not expect from a new home. And now, weeks later, we are still waiting for sod installation, while newer builds in the same neighborhood have already received theirs. It adds to a growing sense that post-closing homeowners are deprioritized, and it raises serious concerns about how Pulte manages its obligations after a sale is complete. Altogether, our experience with Pulte has left us questioning the value and integrity of the process. What should have been an exciting, celebratory chapter has instead been a frustrating return to construction mode, with open questions, delayed resolutions, and a loss of confidence in the product and the process. ... More

It’s the usual. Sales department is helpful until you buy the home then no follow up. The quality sucks and the people building the home leave trash and empty beer cans at the house. Doesn’t matter who works at Pulte the people they hire to do the work have no experience and do a very poor job.

Home is poorly built. I’ve faced issues since the construction phase and warranty representatives are a joke. I’ve had toilets leaking, ducting gaps, cracks in the driveway among other issues. Even during the closing inspection they asked me to close with a malfunctioning water heater, poorly installed carpet, incomplete plumbing connections, tub overflows not working. My advice - look elsewhere and get everything inspected. Sales process was good, but was not presented with an accurate layout of the community property when signing. Pulte didn’t take ownership to rectify the issue. Home layout is good, and aesthetically looks nice. Pulte needs to improve greatly. Would not choose Pulte again. ... More

Not 100% clarity throughout but overall did not seem bad overall. Disappointed how many things were needed on the blue tape walk. Some repairs had to be done more than once. The thin layer of paint on the walls causes them to mark easily. Some finishing touch not applied. There is an essence of cheapness about the finish. Finding lots of little things post purchase that just spoiled the experience of buying a new home.

Was told things would get attention to did not happen.

After 3 days of purchase, the Toilet was already clogged, causing the main bathroom to have sewage and excrements coming out from the bathtub drain. We called for an emergency repair, but unfortunately, it was a holiday and we did not get a response immediately. Once I got a response, the plumber informed us that my issue was not considered an emergency since I had 1 of 3 toilets/bathrooms working. Plumber did not show until the next day around noon.

The mortgage process through Pulte was a nightmare we are relieved to have made it out of. The endless back and forth requests for the same documents and weeks at a time gaps of updates, left us feeling overwhelmed and like we had made the wrong decision.

It is very concerning that you are making a big investment, there are not quality controls follow by Pulte to deliver a quality product. There are expectations that the client has to understand the issues, but it is hard to do so when issues are related to a lack of quality control procedures not been followed. When you see all the visible issues, you get really concerned about what it is hidden. There are big issues with the quality of the finishes and the quality of the materials used are questionable.

The sales agent at Greystone doesn't do business with integrity. She manipulated numbers in a deceiving manner. If one doesn't look at the numbers closely during the contracting, chances of you being mislead is very high. The mortgage interest rates also was not honored until I say I have to withdraw. Not responsive to calls sometimes and the mortgage department (Noah the loan officer) will respond to calls only when he wants to. To sum up, the experience could be better and more transparent to buyers.

The builder tries to be a one-stop-shop for all building/selling/financing/accomodation needs. There are some great additions and quality put into construction. Planning (especially electrical locations and accomodations) leave something to be required. The selling segment of the company was helpful initially but fell short when the company pushed to close on all units by 12/31/24 with less than 2 weeks notice. As a result work on punch lists were not (and still have not) been completed. Kudos to the escrow and mortgage people who performed at an A+ level. They were most helpful. Follow up with continued punchlist items still have not been resolved going on 60 days post closing. ... More

Issues from the beginning. Pulte Mortgage was a big disappointment however had to live with it.

The experience started out slow and stayed that way and continually progressed into problems making us realize that the slowness was due to incompetence on many levels.

Pulte Mortgage could’ve been more transparent in getting best rate instead of waiting until the last minute leaving no room to lock the rate. Project Manager, Justin was awesome. He kept to his word and made sure we were comfortable with the quality. He continued to answer calls after closing.

You only find what you dig up. Mortgage experience was beyond awful. The only good thing was the incentives. Thank god my servicing has been transferred. Pulte Mortgage is AWFUL. After taking items apart for home improvement, boy the things I found had me disappointed. Overall, the home is in good shape, but it is a traditional home built in scale.

I have an issue with your responsiveness to issues. We have put multiple requests online to have someone come look at our garage door opener and not heard back. Nobody has called or returned emails. It’s poor form on your end and really is frustrating on a brand new home that we can’t even get a hold of someone.

Whatever you do, don’t use Pulte Mortgage. My loan advisor, who didn’t do any advising completely dropped the ball and I wasn’t able to lock into the terms that I signed up for. Brenden wasn’t apologetic nor helpful during any part of this process and neither was anyone else.

We would like to share our recent experience with Pulte Homes regarding the purchase of our new home. While we had high expectations based on Pulte's reputation, certain aspects of the process and final outcome left us feeling disappointed and stressed. 1. Tile Work Concerns - During the construction phase, we noticed issues with the tile work and promptly reported it to the construction manager—this was nearly three months prior to closing. Despite raising the concern well in advance, the problem was only addressed a week after closing, causing unnecessary stress and inconvenience. Given the time available to address this issue, we feel this could have been resolved before closing. 2. Paint Quality Issues - We also observed that the paint quality used in the home appears subpar. Minor scratches easily strip away the paint, revealing an overall lack of durability. We expected higher-quality materials to be used, especially given the investment involved. 3. Customer Service Response- While the local sales representatives in Santa Fe were excellent, the supervisor from the selling department fell short in addressing our concerns. When we raised the issue regarding the tile work, we were advised to "redo the tiles ourselves"—an unacceptable suggestion, particularly after paying $18,000 for a tile upgrade. This response left us feeling dismissed rather than supported. 4. Bathroom Fixture Problems - We acknowledge that we selected the bathroom fixtures, but we did not anticipate functional issues such as water leaking around the pull-out faucet, which is damaging the surrounding board. When we reported this, the plumber's recommendation was to "avoid splashing water around the faucet," which is neither practical nor a lasting solution. 5. Repeated Pushbacks and DenialsFor nearly every issue raised—whether related to tiles, faucets, or paint—Pulte representatives have provided pushbacks and denials, citing these issues as meeting "Pulte Standards." Unfortunately, this response does not address our concerns and leaves us questioning the standards being applied. 6. Quality of Workmanship - We cannot help but feel that some of the subcontractors employed may not have delivered the level of workmanship expected. There is a noticeable lack of attention to detail and an unfinished feel throughout the house. Interestingly, this seems inconsistent with the quality of Pulte Homes in other parts of the country. We share this feedback not to be overly critical but in the hope that it highlights areas for improvement. As customers, we expect quality, durability, and professionalism—values that Pulte Homes is known for. Addressing these concerns proactively can help maintain and even enhance Pulte's reputation as a trusted homebuilder. ... More

This wasn't my first new build and the quality of subcontractors could definitely be improved. If it weren't for us checking in on weekly basis there would e been so many things missed such as structural work.

We had emailed a number of times through the building process, a number of concerns were assured and not fulfilled. Final walk through was horrible with damage, failures, and craftsmanship issues, throughout the house. After Final walk and keys were provided, PULTE representatives do not respond or stay it was not on the final walk through notes, "so sorry" or that "is normal." We are very disappointed in the builder and their representatives!