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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15982 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

15982 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

The sales person Alex was awesome!

  • Kyle D.
  • Verified HomeBuyer
  • December 08, 2020
  • Wesley Chapel, FL

Alex seriously rocked it as a saleswoman. she is one of the best you guys have! really helpful and professional. My wife and I enjoyed working with her.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - It was a good time

  • Anthony I.
  • Verified HomeBuyer
  • December 08, 2020
  • Pickerington, OH

It was a good time

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality and attention to detail was and still is lacking

  • Michael S.
  • Verified HomeBuyer
  • December 08, 2020
  • Phoenix, AZ

Every time we visited the job site it was filthy. No one watched the contractors that were "working" at our home. Beer bottles on site, bathroom plumbing not complete in one of the bathrooms, heater not set up. Even at our walk through the house was not clean and it doesn't seem to bother our "Construction Supervisor". We are sorry we didn't buy from a different builder.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte Homes - Pay attention to detail during your walk through though and take

  • Eric R.
  • Verified HomeBuyer
  • December 07, 2020
  • Bluffton, SC

Pay attention to detail during your walk through though and take pictures and good notes!

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Very little quality control...

  • Anonymous
  • Verified HomeBuyer
  • December 07, 2020
  • Orlando, FL

Where do I begin? Pulte and specifically, its staff is stretched thin on local construction coordinators/managers. That, along with just very little oversight caused lack of quality control during our build process. I was basically their QC person each time I visited my home during the construction process. The homes in this neighborhood range from $600K+, but the quality of workmanship and materials is that of a house less than half that price. Pulte communicates one message prior to closing, but once you've closed, they don't communicate the same way. Furthermore, their Warranty folks ...

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 3

Pulte Homes - If we had a wish list it would include: 1.

  • Kenneth D.
  • Verified HomeBuyer
  • December 07, 2020
  • Holliston, MA

If we had a wish list it would include: 1. safety grab bars in the shower 2. towel bars in the baths. This is an over 55 community. Seniors should be considered when designing the units.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - This home was built on spec.

  • Mark R.
  • Verified HomeBuyer
  • December 07, 2020
  • Mountain Lakes, NJ

This home was built on spec. There were several issues but the proj mgr and the customer service representative were VERY responsive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Working with Robb was great and he was very helpful throughout

  • Anonymous
  • Verified HomeBuyer
  • December 06, 2020
  • Avon, OH

Working with Robb was great and he was very helpful throughout the whole building process. He took his time to explain everything to us along the way and was very responsive to questions and concerns. We love our new home. Our experience during the sales process was not good. Jessica was great and so was the salesperson we talked to from the Avon Lake community, but Tom was incredibly rude to us. We almost did not buy a Pulte home because of Tom, but decided to look past his horrible attitude because we wanted the quality of a Pulte home in Avon. While we were deciding if we wanted to buy ...

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 5

customer service

  • Mengen Z.
  • Verified HomeBuyer
  • December 06, 2020
  • Hayward, CA

Great experience, always got our requests solved very soon.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The poor quality of the skilled trades they hired.

  • Todd B.
  • Verified HomeBuyer
  • December 06, 2020
  • Macomb, MI

Be very careful. The home overall is spacious and planned well but the lack of care to the details makes this a new home filled with fixes. Slow down and really go through the house prior to the final walk though! For example, our master shower leaks water onto the floor, the standard size fridge space was measured/built incorrectly so that it did not fit a fridge, the fuse box was labeled wrong. Those are just the highlights.

Pulte Homes responded:
We are so sorry to hear that you are not pleased with the quality of your new home. We would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for leaving a review. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

Pulte Homes - Pulte builds fairly decent homes for the price.

  • Edward A.
  • Verified HomeBuyer
  • December 06, 2020
  • Winter Garden, FL

Pulte builds fairly decent homes for the price. I would recommend this builder if you are looking for a home that’s doesn’t give you wasted space in there models. Our home was in the mid to upper $300s but with almost every possible to make it look nice. At the end of the day I did not experience anything over the top when compared to other builders and we build 4 homes thus far.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - Justin and Marc were great!

  • Rick W.
  • Verified HomeBuyer
  • December 06, 2020
  • Fort Myers, FL

Justin and Marc were great!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - The team was great.

  • Ariel C.
  • Verified HomeBuyer
  • December 04, 2020
  • Oakland, FL

The team was great.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - No one is held accountable.

  • Timothy F.
  • Verified HomeBuyer
  • December 04, 2020
  • Wylie, TX

No one is held accountable. One of the workers was smoke pot. Grant makes excuses and just tells me to cover up the faulty work. Things were not built to standard. You will be hearing from the VA construction building office within a week

Pulte Homes responded:
We are deeply concerned that you have had this experience whilst building your new home. We would like to learn more so we can escalate the situation accordingly and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte Homes - Builder should hire subcontractors that will put more attention

  • Babu A.
  • Verified HomeBuyer
  • December 04, 2020
  • Orlando, FL

Builder should hire subcontractors that will put more attention to details and final completion before handing over the property.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Pulte Homes - No good finishing, moved closing date 3 times with 5 days of

  • Anonymous
  • Verified HomeBuyer
  • December 04, 2020
  • Liberty Hill, TX

No good finishing, moved closing date 3 times with 5 days of anticipation. No communication between branches.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2

High expectations were met

  • Christopher B.
  • Verified HomeBuyer
  • December 04, 2020
  • Wheaton, IL

From the Sales Manager at our development to the Field Manager to the trades used to build our home, we had a very good experience. Any questions were answered promptly. You could sense that the Pulte team wanted to give you a quality home and for you, the consumer, to be happy and satisfied.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Had a great buying experience with Pulte Homes.

  • Alan L.
  • Verified HomeBuyer
  • December 02, 2020
  • Austin, TX

Had a great buying experience with Pulte Homes. Highly recommend!

Total Score 5


Quality 5

Trustworthiness 0

Responsiveness 0

Willing to help us reach our goal.

  • Roderic W.
  • Verified HomeBuyer
  • December 02, 2020
  • Venus, TX

Pulte worked with us to get us into the house we needed after our home was destroyed in a fire.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I was kept updated about the construction process.

  • Thomas G.
  • Verified HomeBuyer
  • December 02, 2020
  • Riverview, FL

The process can require some personal time, but it is well worth it.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Pulte Homes - great experience, we love our new home

  • Kenneth C.
  • Verified HomeBuyer
  • December 02, 2020
  • Estero, FL

great experience, we love our new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Floors were dirty day after closing on moving day.

  • Anonymous
  • Verified HomeBuyer
  • December 02, 2020
  • Santa Fe, NM

Work list was not completed before closing. Calls to realtor and title company were not returned after closing.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 2

Promptness and very informative

  • Anonymous
  • Verified HomeBuyer
  • December 02, 2020
  • Dumfries, VA

My home buying experience with Pulte Homes was a great one. Staff was prompt in responding to my questions and were very information regarding questions asked about my new community.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The construction aspect! We had a great Field Manager and the process of the actual house build was great!

  • David W.
  • Verified HomeBuyer
  • December 02, 2020
  • Buckeye, AZ

Pulte made our home purchase smooth and enjoyable. We had a great experience with the whole Pulte team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - The Pulte rep.

  • Robert S.
  • Verified HomeBuyer
  • December 02, 2020
  • Haslet, TX

The Pulte rep. was very responsive to the few flaws and omissions we identified in the house

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 4

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