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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 14321 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars in All Areas

14321 Reviews in All Areas

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

Pulte Homes - Not at all satisfied with the quality and workmanship of the

  • Amjad R.
  • Verified HomeBuyer
  • February 05, 2022
  • Houston, TX

Not at all satisfied with the quality and workmanship of the house. The outside patio/deck slope/gradient does not allow rainwater to flow out, this causes stagnant water on the patio, which could produce mold. The front concrete/cement is breaking. The worst and fearful thing is that the upper portion of the house shakes when we run the washer and dryer. The hardwood floor is chipping off. The gutter from roof was broken at the time of closing. The light bulbs started going out soon after we moved in. The garage door makes unusually high noise. There are nails all over the place, during ...

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Difficult to get direct answers

  • Anonymous
  • Verified HomeBuyer
  • February 05, 2022
  • Wilmington, NC

If you have questions about the building of your home this is not the builder for you. There doesn't seem to be any upper management and no escalation process when there is an issue. Everyone goes silent. The finish work is poor.

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. We would like to see how we can help with these issues. if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

First day move-in to new home, electrical issues

  • Vinay A.
  • Verified HomeBuyer
  • February 01, 2022
  • Durham, NC

First day moving into a new home we found out HVAC system was turned off due to bad circuit breaker and this is during peak winter. Also found door bell does not work. This is bad I did not expect this from Pulte builders. I dont know what else I will find out more in the future. I think quality of materials worsened.

Pulte Homes responded:
We are very apologetic about the issues you are experiencing and would like to try and make things correct things on our end. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com.

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

Pulte Homes - This was not our first experience with new construction which

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2022
  • Andover, MA

This was not our first experience with new construction which is why we do appreciate that our home was well built. But the demeaning manner in which Pulte treats its customers is appalling. They can delay, delay, delay and lie about the reasons but fine you $500 a day if you can't make the closing date they finally are willing to show up to. Post-sale, the responsiveness to repair issues has been inconsistent. Problems that they have addressed were properly resolved. But there is little communication on open items

Pulte Homes responded:
We are so sorry to hear about the customer care you received and want to thank you for sharing this feedback with us so we can make our team aware and improve. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com.

Total Score 2


Quality 4

Trustworthiness 1

Value 2

Responsiveness 1

Unreliable and unrealistic

  • Jenna G.
  • Verified HomeBuyer
  • February 01, 2022
  • La Grange, KY

From start to finish we encountered numerous problems. Most being the lack in quality of workmanship. It’s a shame a home owner has to point out problems multiple times and almost harass the company to get anything done. Then when it is done, it still isn’t done properly and we have to once again make a point to show their imperfections. As I understand we are still living through a pandemic and will continue to be for a while now, the excuses we’re getting old and frustrating.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Pulte Homes - Numerous issues after the fact and communication issues with

  • Timothy K.
  • Verified HomeBuyer
  • February 01, 2022
  • Bradenton, FL

Numerous issues after the fact and communication issues with Warranty. Especially victor

Pulte Homes responded:
Thank you for taking the time to give us this feedback it is invaluable to the growth of our company and we will be sharing this with our local team. . Please feel free to reach out to us at customersupport@pultegroup.com if we can help with anything or have any additional comments or concerns. Thanks ^ AH

Total Score 2


Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

Pulte issues

  • Travis J.
  • Verified HomeBuyer
  • February 01, 2022
  • Westerville, OH

The whole process with pulte has been a struggle from the get go, there was a lack of communication throughout the process and many questions that we asked to get answered that were not. After moving in we have had many issues with the home just within the first month and as of now the value of the home we paid for does not seem to match the quality expected.

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Pulte Homes - Not a great experience

  • Kristina A.
  • Verified HomeBuyer
  • February 01, 2022
  • Noblesville, IN

Not a great experience

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.

Total Score 2


Quality 4

Trustworthiness 1

Value 2

Responsiveness 1

House quality is not good as my expect

  • Maoliang G.
  • Verified HomeBuyer
  • January 19, 2022
  • Canton, MI

The painting is bad, lots of spot are not fixed although I taped them and showed to the Filed Manager; Over 10 walls are not vertical, most of the trims are curved not straight.

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Slow turnaround

  • Wanda O.
  • Verified HomeBuyer
  • January 19, 2022
  • Saint Cloud, FL

Slow turnaround for many homes unfinished areas

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

There isn't any over sight of quality of work. Foundation, painting, drywall, studs.

  • Travis M.
  • Verified HomeBuyer
  • January 19, 2022
  • Kennesaw, GA

You do not have a builder, you have a scheduler.

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 2


Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

Available Lots to purchase

  • Andres H.
  • Verified HomeBuyer
  • January 19, 2022
  • Bradenton, FL

For the amount paid, I think they could have done a better job with the finishing details and better inspections of unfinished work or damaged work.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Delays and inferior materials used

  • Wallace M.
  • Verified HomeBuyer
  • January 19, 2022
  • Vero Beach, FL

Mediocre, unprofessional and make promises they later ignore and never deliver on.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.

Total Score 2


Quality 1

Trustworthiness 1

Value 4

Responsiveness 2

We will be ok in the end.. but...

  • Henry L.
  • Verified HomeBuyer
  • January 17, 2022
  • Chino, CA

was told that all the lots were at least 3K square feet. that was a marketing lie at worst, an honest but negligent oversight at best. Once i found out it wasn't, I was not allowed to cancel my down payment even though it was a few days later. Also, fortunately for me, there is a 1 year warranty because there were lots of things that were not QCed well before turning over to me (however, it does take away my time, which i do not appreciate). also there are some ongoing design flaws i am dealing with- such as repeat flooding in my garbage can area.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

Pulte Homes - We had a terrible time fighting with Pulte about weather proofing

  • Lisa S.
  • Verified HomeBuyer
  • January 14, 2022
  • Fuquay Varina, NC

We had a terrible time fighting with Pulte about weather proofing issues before windows were put in. The house was filthy when we moved in, and I’m tired of fighting to have things corrected that weren’t done correctly the first time.

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Pulte Homes - Poor responsive to issues

  • Hesam S.
  • Verified HomeBuyer
  • January 13, 2022
  • Nolensville, TN

Poor responsive to issues

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com.

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Poor workmanship

  • Phyllis L.
  • Verified HomeBuyer
  • January 12, 2022
  • North Reading, MA

Poor job of painting throughout entire unit. Some walls look as if the paint brush was to dry. Kitchen cabinets as well as some closet doors have some spots, scratches, small cracks, and uneven paint finish. Was not told that top window does not tilt in to wash. How can we wash them especially if it it’s difficult to take screen out. One of the planks on wooden floor is lifting So very disappointed, thought that Poulte had a reputation as a fine builder that is why we bought looks as if that is not the case at least with our unit. Would be helpful if we could get some feedback as to why ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

nothing get done on time

  • Varghese N.
  • Verified HomeBuyer
  • January 12, 2022
  • Winfield, IL

Our site manager promose get things done nothing done. Most of houseing numbers W missing.Call something to fix take weeks to fix it.Big pormises no excutions. Customers are furestrated, Front desk lady Gina is very good.

Pulte Homes responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Punch list

  • Andrew S.
  • Verified HomeBuyer
  • January 12, 2022
  • Tampa, FL

Multiple issues too long to list. Still working on punch list. Ridiculous

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

No comment

  • Mukesh P.
  • Verified HomeBuyer
  • December 26, 2021
  • Sterling Heights, MI

Very satisfied for closing time no any problem with us. Thanks.

Pulte Homes responded:
Thank you for taking the time to leave a review. If there is ever anything we can assist with, please feel free to email customersupport@pultegroup.com and we would be happy to help. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Quality Build Issues and Nonresponsiveness

  • Anonymous
  • Verified HomeBuyer
  • December 11, 2021
  • Tucson, AZ

This is our third new home build and the worst. Pulte is building too many homes too fast. Supply chain issues and worker shortage has led to many build quality issues and subpar work by their subcontractors. Field Manager does not keep promises that were made for items to be fixed so that we would close on home. We have had build quality issues throughout and it has been many months since we closed with nothing being addressed.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

they look incredible and are made of paper

  • Mariano P.
  • Verified HomeBuyer
  • November 30, 2021
  • Hollywood, FL

The electricity in the garage does not work, the water heater does not work, there are no mosquito nets on the windows. the doors are made of paper, the walls of cardboard. The neighborhood is unsafe, cars are stolen all the time and people enter the neighborhood because there are no bars and they leave the gates open. a disaster everything

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Pulte Homes - Poor quality esthetics Won’t recommend

  • Anonymous
  • Verified HomeBuyer
  • November 25, 2021
  • Gaithersburg, MD

Poor quality esthetics Won’t recommend

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 2

Many broken commitments

  • Anonymous
  • Verified HomeBuyer
  • November 23, 2021
  • Summerville, SC

Many items were left incomplete, even though promised, the week of closing and remain that way a month later. We should have held out and made Pulte live up to their end of the contract.

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Field manager over-promised and under-delivered so many times

  • Anonymous
  • Verified HomeBuyer
  • November 23, 2021
  • Cottage Grove, MN

Would not do it over again given the chance and I think that's about sums up how I feel about the process and our new home with Pulte. We were made to feel bad when we brought up issues. We were treated as if we were wrong in many instances. Just terrible customer service for the money we paid.

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.

Total Score 2


Quality 3

Trustworthiness 2

Value 1

Responsiveness 2

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