Pulte Homes Reviews

Consistent delays and poor communication up front. Once our Project Manager was fired, things turned around, but the damage has already been done.

It was a very stresfull expierience. Many issues. Elizabeth was our savior. She was great. Everything else was a nightmare.

The quality of materials was fair at best. Multiple repaints and touchups needed. The molding down the basement steps were gapping with a width at the bottom of 2.5 inches and top 1.5 inches. Was told this was the Standard with Poulti and local staff not allowed to change. As I write this we have handymen putting down molding for safety and a finished look. Our Handy men were shocked by the lack of finish. They were not complimentary with the product. One said if this was done right, I would not be here. Then vinyl flooring in three places have stains and scratches that are not able to be removed. I could go on. Our Realtor continues to also be amazed. Thanks for lis ... More

Many items forgotten and/or missing. Poor quality finishes inside and outside. Unreasonable delays during the build process. Went through three field supervisors during the build process. I would not recommend Pulte Homes. They could have made it a quality experience, but the house just feels cheap.

We regularly experienced delays or difficulty communicating with our construction manager, Logan. During the construction process of our almost $800K home, he was often unresponsive for days or weeks at a time and only responded after several follow-ups when cc'ing everyone we'd talked to from Pulte. Whenever we met in person, Logan wouldn't take notes about our concerns and smirked at our concerns about poor finish quality and workmanship. During our final walkthrough, we also met Cameron, our new point of contact for post-closing warranty concerns. Cameron has also been completely non-responsive to our issues. Thus far, the most success we've found with getting our issues addressed has been to submit a ticket through Pulte's service request website. Structurally, the home is sound. However, Pulte's lack of oversight on their subcontractors and willingness to accept poor quality workmanship have left us, as the new homeowners, bearing the responsibility for addressing issues that never should have occurred. Be aware, should you choose to build a home with Pulte. It's obvious that their primary concerns aren't homeowner satisfaction or quality. ... More

Material used is low quality and workmanship is sub-standard. We have been in the home for 4 weeks and some of carpeting is already coming off at the seams. Some of the tiles on the floor are damaged, door knobs are loose and some doors do not shut properly. Kitchen drawers are not aligned properly. A large package (mattress) that was erroneously delivered prior to our closing date, was stolen by someone on site - which the crew could and should have left in the garage or inside the house. House and garage were not cleaned before we move-in date.

There is no light in the toilet room. They placed a handicap bar behind the toilet, that is of no help to my husband. The towel bar is in the toilet room and not next to the sink. There is a 6 inch border going into the shower so it is not handicap accessible. The cabinets are made of some material that is not wood. The toilet paper holders are plastic. The appliances are the cheapest and bottom of the line you can find anywhere. The "gathering room" is a misnomer as it can only accommodate 3 people. They did not have a model to see before buying, only a floor plan and misleading photos which were truly inaccurate. When we moved in the elevator broke and we had to put half of our stuff in storage . The next week they replaced the elevator doors. We still do not have a recycling room set up in the basement so I have to drive to the other dis of town to get rid of my recycling. The fire alarm went off twice in one week and the building had to evacuated (my husband is handicapped and we are on the third floor, it was terrifying). The single kitchen sink is huge, 30 inches long, wastes a lot of counter space. You have to take your house key and fob everywhere, even to the trash room on your floor which for some reason is locked (why???). Honestly it feels like we are living in a hotel and does not feel like home. I submitted warranty issues that needed to be addressed and other than getting a confirming e-mail response, have not heard from anyone: it has been weeks. Sales team and site manager are great; these concerns a quality and design issues. Sales team helped carry stuff up the stairs when the elevator broke. These are mainly design and quality issues. We are very disappointed. ... More

I don't think I would ever go with Pulte Homes again in my life. The buying and building process was okay. I'm very very disappointed with the quality of workmanship and materials used in the home even with everything upgraded. I feel like I overpaid by a lot compared to the value I received in the home. Most of the items marked to get fixed during the final walkthrough were not fixed as they had only kept 2 day window between the final walkthrough and the closing. I have contacted the supervisor to get these fixed and still waiting to actually get them fixed. With upgrades, I did get to choose the stuff but it wasn't as much as I would have liked and also what their competitors such as Toll Brothers and Lennar are offering. I regret not going with the Toll Brothers who are way better and less expensive. I have a cousin who choose to go with Toll Brothers in Elgin and he was given so many options even with the standard options and the service he has been receiving is excellent. I feel like Pulte is only focused on building as many homes as they can and increasing the revenue number. Another thing I'm extremely disappointed with is that Pulte isn't flexible at all. You would have to work per their schedule and they will hardly make any changes you would want to make in the schedule even with early communication. I would advise new buyers to be very careful in buying a Pulte home. ... More

Quality of workmanship is above average, but there are definitive flaws with the angles of the walls and doors. There are many walls and doors that are crooked and bowing right now (before settling). Our interiors doors were poorly installed; some simply don't latch properly, others latch with effort. One of our initial concerns is that we had three construction managers. That's disconcerting because there is a lack of continuity. Our premium lot has Restricted Drain Easements that were not communicated during the purchase period. Very little information and knowledge about them was shared by the Pulte team. The initial experience with the HOA, Associated Asset Management (AAM), was utterly abysmal. They didn't return dozens of phone calls or emails when we tried to submit a fence request. They sat on the request for 40 days before attempting a response. There's a lot of talk and chatter about customer service and requests for surveys before the job is complete or services fulfilled by the vendors or HOA. I rather see that effort and attention to closing the punch list and fulfilling HOA requests. There is a definitive lack of follow up by everyone. ... More

Site manger just let anything pass once we moved in we found a lot of thing wrong and brought up to building manager let warranty handle it they will fix it we had 67 items on the list they have to come back and fix and a few of the item they had to come multiple times to fix

while there were some aspects of the project that were completed to my satisfaction, there were also areas where I felt that improvements could be made. One specific area of concern for me was the communication throughout the project. I often found it difficult to get in touch with someone from your team, and when I did, I didn't always receive prompt or clear responses to my questions. This caused some delays and added stress to the project.

The build quality and finish is below expectations. I never expected this from pulte and will not recommend friends to buy a home built by them. A new home doesn’t look new it looks like construction team was tried to complete this project asap.

First of all, my experience with Hector, the construction manager was GREAT! He exemplifies the outstanding customer service and responsiveness of a true professional. My experience went downhill from there. There were (and still are) a dozen items on the punch list that have not been addressed by the customer service team. Quite frankly, the attitude of these customer service facing individuals is very apathetic. They clearly don't care about customer satisfaction. I was told four contractors were scheduled to perform the corrective actions for my punch list. On the scheduled day of repairs, not one of them showed up. I called the customer service person that scheduled the appointments, and he had no idea they hadn't shown up or why not. (A professional customer service person would have confirmed the schedule with the contractors prior to the scheduled date). In speaking with my Pulte neighbors, I'm hearing similar frustrations and complaints. Bottom line is my wife and I like the house and hope Pulte leadership is aware of these types of concerns and takes appropriate action to demonstrate their desire to be a well respected home builder. I'd be happy to share my experience with them directly if they really care. ... More

Not very satisfied since we started the buying process and the closing.

Atleast in my case, i don't think this is the right value for the price i paid. Firstly my house backyard is main road facing and there is no fence provided, typically it should have been provided. Secondly, I just requested for couple of extra bushes to be installed so we don't hear the noise from vehicles and there could be some privacy. My request was denied. Still there are bits and pieces left to fix, it feels sad that giant Pulte constructions is having this trouble fixing the issues requested for. I have people coming to my house and had changed the perspective on Pulte Constructions ... More

After waiting over 14 months for our home, it was not up to what we expected. The cost was over a million dollars. I am happy to send photos of all the things we had to deal with when moving in and we are still dealing with. The contractors who worked on our home were subpar. It's almost embarrassing to show our family and friends. This was my second build with Pulte. I should of known.

The good - Attentive and cooperative Sales team, decent project and construction managers, excellent team in lending department. The Bad - Really poor quality construction and craftsmanship. Too many issues with the house. Pulte outsources most of the construction to 3rd parties and they do a terrible job. Home inspector caught a lot of serious problems. You will notice cracks, crooked panes, windows, electrical outlets after moving in. Cabinet doors and drawers were not aligned. Cracks on crown moldings, glitchy windows, very poor finishing, uneven surfaces, weird floor cracking sounds, uneven heating through the house etc. Highly overpriced homes for the quality offered. ... More

A lot of things pasted inspection in my house and was not complete. My refrigerator is damage. I still don’t have my light fixtures. No head on my pipe out back. Door installed incorrectly and still not fixed. Touch up paint do not match on the outside. I really expected better.

Not sure where to begin but the whole experience was very disappointing to say the least. This was our first time buying a home and we expected much more, especially for the cost of the home. From the very beginning communication was poor. We weren't informed that our home would be built in a different direction which may seem minimal, but makes a world of difference when the sun shines into the home. We weren't told until 2 months after we signed that the 2 foot extension we wanted was not possible for the lot we chose. By then they decided to open up all the other lots to be filled (which they also said they weren't going to do, possibly only 3 more each month). Because of this the other lots we would have liked were already taken so we were forced into losing the extension on the home. We were informed near the end the original microwave and oven would no longer be available and they were replaced with lower level and not as nice looking appliances that show fingerprints all over them. We were told there were two options for landscaping but highly urged and pushed to choose one over the other because Pulte was fighting with the other. Unfortunately the one they had us choose is terrible. Ugly ridiculously placed plants which were half dead from the start and terrible leveling on the yard. The main issues we had and continue to have is the fact that the home was and still is unfinished two months after close. We are missing mirrors, shelves, have poor drywall throughout the entire home, a cracked window, cracked pavers, an attic door that doesn't seal shut, stained doors, chipped/banged up door frames, red stains on our garage floor, poorly installed baseboards, light switches that don't work with gaps, chipped and stained floors, missing pieces of our bathrooms sinks, missing keys for our indoor doors, etc. We continued to reach out to have these things finished and nothing has been resolved. We have had a few people come out to "inspect" but not complete anything. The only true things that have been done is someone came out to fix our countertop and someone else fixed a poorly installed door that wouldn't lock. However, he chipped our floor and scratched up our wall while doing so. All of the trades that come in, bash management, explain they weren't informed or made aware of things, blame other trades for the mistakes, and then they themselves are sloppy and ruin the next person's work. The time of close we were pushed into closing and lied to about having these things finished by close. Only some items were completed on the list we had at that time which included a bowing wall, missing door stops, missing toilets, missing hardware, etc. Things that surely no one would close a home without although you'd think I'd have shelves and mirrors by now too. I honestly don't know how the construction manager could sign off on the work his employees did, it is so sloppy and terribly done. For almost paying a million dollars for this home I expected it to be finished and clean. This home was FILTHY when we moved in. They stated a cleaning crew came in but I have no idea what they cleaned. The home even smelt. It didn't have a new home smell I expected. Our child's bathtub had stains I am still struggling to get out. It looked as though someone had partied in the home the night before and vomited in the tub. We noticed it was filled with disgusting substances during the build and notified the manager who told us it would be cleaned multiple times before move in. However that image is burned in my brain and I know that is why the tub is stained/ruined. Throughout the entire build we had little to no contact. We were not updated and walked through like Pulte promotes on it's website. We would find empty sangria bottles on the site. Trash everywhere. It was disgusting. Even now living in the home, the workers leave broken glass, wood pieces, trash, etc. in our front yard and in the streets while working on other homes. They have no respect for the area or customers. They also park in front of our homes and demand we have guests move yet they block us in. We never had an official walk through in which we were handed the keys properly. My husband was asked to come down and check out some things and instead was sneakily handed keys and then told to come back later if he wanted since the cleaners still had to clean and the manager wanted to fix a few things. All of that should have been done before hand. We should have never closed. For that, we are responsible as we should have never closed with it being in the condition it was. I had high hopes that it would be finished as promised and had more faith in Pulte that they wouldn't treat their customers with such disregard that they have. Even when we did our walk through to mark things with blue tape, we were discouraged from marking certain things and I was told I shouldn't mark anything that I couldn't see from 5 feet away. Laughable since there was several bowing walls at this time. I could continue to go on but I don't have the time. ... More

Giant homebuilders like Pulte are only motivated by increasing shareholder value. Even when they do not have the bandwidth to sustain the rate of construction while also maintaining a minimum level of quality in their builds, they continue anyway. From contract to closing, it took 10 months. We've been in the house 3 months and are still waiting on warranty items to be addressed. There is a staggering lack of attention to detail with regard to quality workmanship you would expect from a half a million dollar home. I'm happy with the location, my neighbors, and the amount of space we have, but overall the lack of concern for attention to detail concerns me. Buckling floors, awful looking ceilings from water damage they caused, rough edges and walls, loose toilet, deadbolts that won't lock, loose hardware, etc., the list goes on. For future reference, DO YOUR RESEARCH on your potential homebuilder. ... More

I don’t like Service for after Closing

Builder is not responsive, home poor quality for the price

I wrote my complete review already on the last review.

Moved in and had to deal with issues within a month related to build quality that left our new home damaged. Pulte was trying to deflect responsibilities and made the whole experience very frustrating. I don't think I would trust them again and would not recommend them.

I thought the home materials were good quality. Not even a month after moving in the bathroom sink basin got a big Crack. Pulte is unable to fix it because it didn't happen during closing. I doubt I'll buy a Pulte home again. Everyone should beware and pay close attention to the finishes if choosing Pulte.