Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 14292 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars in All Areas
14292 Reviews in All Areas
Customer Reviews
Buyers remorse
- Shazard A.
- Verified HomeBuyer
- January 08, 2020
- Hollywood, FL
I’m disappointed. The workmanship is below average. In my opinion they rushed to build my home so they can get it off inventory before the year ended. I have issues with the lawn, bugs and pest as well. They planted dead grass and trees and now the landscaper said there is a fungus in the grass. They should just replace it rather than telling me they fertilized it and just wait.
Pulte Homes responded:
We are sorry to hear that you are disappointed with the quality of your home and specifically with the landscaping. We would like to assist in getting those issues addressed and would appreciate if you could email socialcare@pultegroup.com so our team can work with you to make things right. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Issues with Pulte Home
- Barbara C.
- Verified HomeBuyer
- December 27, 2019
- Fishers, IN
Pulte does not standby their product. Response time to warranty issues related to heating, plumbing and appliances is slow. You can wait more than a week for an initial service visit and the repairs can take weeks to complete. Pulte does not seem to be concerned with the quality of the components they use to build the houses and they do not take any responsibility for the individual components such as the furnace, appliances, and windows, etc. The homeowner has to resolve any issues with these components directly with the manufacturers.
Pulte Homes responded:
We are incredibly disappointed to hear that you have had a hard time getting issues addressed. Please email socialcare@pultegroup.com so our team can help get these issues moved along. Thank you for taking the time to leave a review as it is invaluable to us in making the home building experience better for our customers. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Pulte Homes - If I had it to do over again.
- Mark S.
- Verified HomeBuyer
- December 12, 2019
- Oakland, FL
If I had it to do over again. would not buy a Pulte Home.
Pulte Homes responded:
This is disappointing for us to hear but we thank you for taking the time to leave a review. If there is anything we can help with, we are always listening at socialcare@pultegroup.com ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
No Quality , not worth for the money
- Anonymous
- Verified HomeBuyer
- December 11, 2019
- Canton, MI
Quality of the home is poor and not meeting customer standard or satisfaction.
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 1
A bunch of little stuff
- Luis L.
- Verified HomeBuyer
- December 11, 2019
- Hutto, TX
Drive way is cracking after 7 day of move in , most of the issues that we pointed out before the closing never got fix , tile floor is uneven, trim work is really poor , caulking in some areas looks like a 5 years old did it , you can see where on the walls where the paint was touch up , a lots of areas with a rough texture , we had a irrigation leak for almost a month , over spray in windows on the outside , trims in the house not painted right , overall a bunch of little stuff that will take my time out of work so I can be there for the bunch of vendors that will be going in and out my ...
Pulte Homes responded:
We're sorry your experience hasn't lived up to our high standards but we appreciate you bringing it to our attention. If we can assist with moving these issues along, you can always reach out to us at socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Just another large corporate builder.
- Anonymous
- Verified HomeBuyer
- December 11, 2019
- Buckeye, AZ
You can't have a quality product if you don't hire skilled employee's and sub-contractors. They make excuses but never get it fixed.
Pulte Homes responded:
We are sorry to hear that you aren't completely happy with your new home. If there is anything we can help with, please feel free to email socialcare@pultegroup.com and our team will help get your concerns addressed. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Cheap Materials and Unclean
- Anonymous
- Verified HomeBuyer
- December 11, 2019
- Plainfield, IL
I would never build another home with Pulte. The people are nice and the paperwork processes were modern, but the home itself has the cheapest materials and fixtures, with little to no attention to detail. Uneven floors, lumpy yard, hacked cabinets, 40gal water tank for 4 bed, 3,000+ sq. ft. And after all the months of construction seems as if it was only broom swept.
Pulte Homes responded:
We are so sorry to hear that you are disappointed with the quality of your new home. We would be happy to assist you in getting these issues addressed and would appreciate if you could email socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 5
A Lot of Promise, But Not Yet Fulfilled
- Kenneth S.
- Verified HomeBuyer
- December 11, 2019
- Santa Fe, NM
We closed on our new home on Halloween, 10/31/19, after doing a walk through a few days prior. Closing on Pulte's schedule has turned out to be a mistake. We were assured that all open items would be addressed expeditiously. Although a few issues have been taken care of, the majority has not. So we are apparently no longer a priority as Pulte constructs new homes around us. Our excitement about moving into a new community in a brand new home has been dampened by Pulte's lack of professionalism and apparent disinterest in making things right. We have learned a valuable lesson should we ...
Pulte Homes responded:
We are disappointed to hear that you don't feel like a priority and are having trouble getting issues addressed. We would be happy to look into this situation and assist in moving things along. In order to do so, please email socialcare@pultegroup.com and a team member will be in touch. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Disappointing
- James S.
- Verified HomeBuyer
- November 04, 2019
- Fort Worth, TX
Low quality, shoddy work in some areas, poor customer service, misinformation, rushed design center appointment that missed significant details, excuses rather than fixes. Very disappointing, should have gone with DRHorton across the street.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
Highly disappointed
- Michael G.
- Verified HomeBuyer
- September 26, 2019
- New Hill, NC
Not a happy customer... 1) Two days after negotiating and signing contract, Pulte lowered their base pricing by 10,000 and drastically reduced the pricing of all upgrades. This wiped out any of the concessions we received in negotiation. We could have backed out of the contract, lost our $5,000 deposit, re-signed a new contract with new pricing and still saved thousands. In no way did Pulte make us feel like we were valued at all as customers. We considered walking away. 2) Any concessions Pulte gives to use Pulte Mortgage are almost useless because Pulte Mortgage charges astronomical Loan ...
Pulte Homes responded:
We are so sorry to hear that you have had such a negative experience and that you are disappointed with the home building process. If you would like to discuss these matters further or need assistance getting issues resolved please email socialcare@pultegroup.com and our team will look into the situation. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
FL townhome - "sloppy" workmanship and quality control
- Anonymous
- Verified HomeBuyer
- September 25, 2019
- Orlando, FL
Generally very poor finishes and workmanship. A few major faults - for example, one wall was bowed at the bottom and when it was cut open, the drywall was installed over a scrap piece of wood that fell on the floor. A wall in the bathroom that joins the shower stall is not straight. Our range had a fault at closing that made it inoperable and required it to be replaced that took almost two weeks to replace. Lots of minor finish issues - including bottom window frame leaks during heavy rain, tiles not flush in shower stall,
Pulte Homes responded:
We are so disappointed to hear that you aren't happy with your home. If you would like to discuss further or have outstanding issues, please email socialcare@pultegroup.com so we can look into them. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Unsatisfied Pulte Homeowner
- Anonymous
- Verified HomeBuyer
- September 20, 2019
- Albuquerque, NM
I am not sure if the closing was rushed, but if your home is not ready, I would suggest you do not move in and sign any paperwork! It has been almost two months and we still have people in and out of our home trying to finish everything that was not completed in time or done poorly. I thought Pulte took more pride in making quality homes and now we are finding everything in the home is done a the least cost possible. Not satisfied with Pulte at all!
Pulte Homes responded:
We are so sorry to hear that you aren't happy with your home. If you would like to discuss further or need help getting unresolved issues addressed, please email socialcare@pultegroup.com and our team will look into the situation. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Pulte Homes - tile fell off front of house only 33 days.
- Mark D.
- Verified HomeBuyer
- September 11, 2019
- Buckeye, AZ
tile fell off front of house only 33 days. The General Contractor told me I have to get with insurance company for the damage. ONE TILE fell off in middle of roof! We are not happy. Insurance adjuster told me it was about a 15 minute job for $100 and our deductible is $1000. I asked GC if he has a person who could get and replace same tile. Have not heard back from Don about this. All other items have been taken care of-to be fair.
Pulte Homes responded:
We are disappointed to hear that you are having problems with your home. Please email socialcare@pultegroup.com and our care team will look into the problem at hand. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
A nightmare to complete home
- Andrew B.
- Verified HomeBuyer
- August 28, 2019
- Albuquerque, NM
Never fully completed home after continued promises . Always had excuses because of it’s this contractors fault it’s that contractors fault. That shouldn’t be my problem as a home buyer. And I shouldn’t have to make 1000 phones calls to get it fixed after a problem has already been noted multiple times. Multipurpose things also had to be fixed or change because they were not what was selected at design center .
Pulte Homes responded:
We're incredibly disappointed to hear about your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Delayed Responses to Queries
- Anonymous
- Verified HomeBuyer
- August 07, 2019
- Apex, NC
It has taken a lot of time for Pulte to fulfill their commitments
Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt service and we'd like to know more about the situation so we can assist. Please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 1
Disappointing service and process.
- Michael H.
- Verified HomeBuyer
- July 15, 2019
- Fishers, IN
My wife and I had such high hopes when we started the process with Pulte and after closing and moving in we are extremely disappointed in the building team and the service provided. It seemed to be the epitome of bad service and very poor customer service. From the design center to the building team and management. The process throughout was more than frustrating. We took the time to walk through the designing stage and were given our upgrade options. We picked out several upgrades and signed off on a contract with the designer to then be told that an important option we signed off on could ...
Pulte Homes responded:
Thank you for taking the time to leave feedback. We hate to hear that you're disappointed and that we weren't able to meet our goal of delivering an excellent home and home buying experience. We have shared your comments with local leadership and encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
C-Grade Subcontractors
- Anonymous
- Verified HomeBuyer
- June 25, 2019
- Peachtree City, GA
Pulte homes are built using C-Grade Subcontractors at best, who are incentives-ed by quick turn over. Pulte Field managers advocate for the builders and reward poor quality work, and not work for the home owner. Much attention is paid to the model unit but not to the purchased homes. I would recommend hiring a private Project Manager and Inspection agency to oversee the construction.
Pulte Homes responded:
We're sorry to hear that you weren't satisfied with your experience and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
not responsive with issues!
- Carlos M.
- Verified HomeBuyer
- June 25, 2019
- Fort Worth, TX
spend a good amount of time on your walk thru!
Pulte Homes responded:
We're sorry our responsiveness hasn't been satisfactory and if there are unresolved issues that we can assist with, you can always reach out to us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Not worth the price
- Daniel L.
- Verified HomeBuyer
- June 24, 2019
- Katy, TX
The house looks nice but the workmanship is poor. Only a couple of days after moving in we found many issues with the house. Crushed ducting in the attic, air conditioner breaking, cabinets not installed correctly, appliances not installed properly, wiring done incorrectly, and poor job on the wood floors to name some of the issues. It has been evident the work was done without any regard to quality in mind. The builder did not follow through on several things we were told were going to get done. When we would call to ask about the issues with the house no one was helpful in how to get it ...
Pulte Homes responded:
Thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Poor quality of work
- Anonymous
- Verified HomeBuyer
- June 20, 2019
- Lake Orion, MI
Price not worth for the quality of work done. Spent money on upgrades to get good quality/brand new items not items that are used somewhere else and items repaired due to damage done while transportation or installation. Issues are pointed out multiple times but never been looked into.
Pulte Homes responded:
We apologize that you've had this experience and we'd like to learn more so we can assist with any unresolved issues. Please don't hesitate to email us at socialcare@pultegroup.com so we can help. --Sarah
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Bridgemill Townhouse
- Anonymous
- Verified HomeBuyer
- June 18, 2019
- Fort Mill, SC
3 main issues throughout the 19 month construction process...yes...19 months. 1.) Poor communication throughout the organization 2.) Poor timeliness in the building timeline 3.) Quality of workmanship was below average. If you're looking for a builder with a lack of attention to detail, poor communication, and blatant basic construction flaws, then Pulte is your company. A company that is clearly interested in THEIR bottom line. Worst buying experience I've ever had in my life.
Pulte Homes responded:
We're incredibly disappointed to hear that you had this experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
No Accountability
- Dan K.
- Verified HomeBuyer
- June 12, 2019
- Bothell, WA
Fair construction overall but they don’t want to hear about or address issues until you sign on the dotted-line. Received no response on repair request until issues were escalated to management. My impression on Pulte has lowered signifIcantly.
Pulte Homes responded:
We're sorry to hear that you had this experience and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Some good experiences, and some very frustrating experiences
- Anonymous
- Verified HomeBuyer
- June 04, 2019
- Whitestown, IN
We didn't get truthful information about the number of basements in the addition from the sales person and that is why I am giving a 1 star review on trustworthiness. I feel like this is basically a good home, but we can't get some of the last detail work completed which is why I am giving a 1 star review on responsiveness. I'm also frustrated because it's early June and one of the few sunny days we've had since we closed in April, but there are no landscapers working in the addition. At this rate it's going to be fall before we get sod and landscape.
Pulte Homes responded:
Thank you for bringing this to our attention. We're sorry you've had some frustrating experiences and we'd like to learn more so we can help. Please email us at socialcare@pultegroup.com for assistance. --Sarah
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Don't buy from Pulte
- Dale W.
- Verified HomeBuyer
- June 01, 2019
- Buckeye, AZ
Be very careful of doing a contingency with this company. They will start building the home prior to the contingency expiration. Get things in writing from your sales rep so that you have proof of what they tell you. Upgraded cabinets to a level 3 and they were not installed correctly. Placed hands on stair railing end piece, with some weight behind me and it broke (inside is pressed board). Paint used on walls is poor quality (1 wipe with a washcloth and it comes right off). The only highlight to our home was our Project Manager Mike was friendly and is working hard to help fix our ...
Pulte Homes responded:
Thank you for taking the time to leave feedback. We're disappointed that you haven't had a good experience with us and we have shared your comments with local leadership. If you'd like to speak with us about this, please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Good design + cheap labor = mediocre
- Jean P.
- Verified HomeBuyer
- May 28, 2019
- South Lyon, MI
Pulte does a poor job inspecting the quality of their installations. They prioritize speed and will accept risk if it results in a short cut. We had many issues with our kitchen and it was on us to find and report them. This put a lot of stress on us. We did not find all of them and are now stuck with some damaged cabinets.
Pulte Homes responded:
We're disappointed to hear that you encountered issues with your new home and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
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