Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 14474 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars in All Areas
14474 Reviews in All Areas
Customer Reviews
Not at all happy with Pulte Homes
- Nicholas B.
- Verified HomeBuyer
- October 05, 2022
- Naples, FL
I moved into my brand new home that was never cleaned after the construction team. I feel as though nothing but your company being paid is a priority and can honestly say I will never buy a Pulte home again. There was nothing enjoyable about this experience.
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Aggressive Misdirection
- Anonymous
- Verified HomeBuyer
- September 15, 2022
- BOERNE, TX
Pulte Mortgage was very aggressive in getting approvals through VA. Even though we had not chosen them as our lender. New home construction standards does not provide insulation over the garage and entrance way; uses 2x4's vice 2x6's ceiling joists over the 3-car garage; and no baseboards provided throughout our home. Pulte is cutting quality to increase their profit, but cost is increased to highest sales price. Once purchased, the warranty repairs are very slow with poor communications.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and the overall experience. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Communication Between Pulte Parties and home buyers needs an overhaul.
- Brandon V.
- Verified HomeBuyer
- August 30, 2022
- BOERNE, TX
First off, I understand supply chain issues and have considered that in my review. Our main issue was communication between sales team, project manager, and us. I feel like a lot of things that were caught would not have been caught if we hadn't stopped by the house so much. Many times we knew more about the build than the Pulte team did. A lot of their sub contractors are sub-par after hearing all about the Pulte standards that they have to meet. The AV company they use is a joke and leaves you a mess of wires after charging you over $2,000. My turf was just thrown down with some spots ...
Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help!
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
To many things to list
- Brandon J.
- Verified HomeBuyer
- August 11, 2022
- Carmel, IN
Several plantings in yard were dead when I moved in. I was told there is not an warranty. I find that unacceptable. Any place you buy a plant or tree there is a warranty.
Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
disappointed
- sondra M.
- Verified HomeBuyer
- August 03, 2022
- Sterling Heights, MI
While I thought my journey with Pulte would be a fantastic experience, I became quickly concerned about open issues that did not get resolved well passed closing 1.) 5/12 My husband and I noticed a hair line crack in the basement in which it was obvious that there was/is an active leak. It was visibly wet in that area 2.) 5/15 We went over again and noticed yet another leak on the floor by another wall in the basement 3.) 5/16 We went over and there is now another leak near the furnace As most home owners would become very concerned and after multiple attempts to address, I was told that ...
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Pulte Homes - STILL haven't had such things as holes in the walls and a bathroom
- Jackie K.
- Verified HomeBuyer
- July 29, 2022
- Albuquerque, NM
STILL haven't had such things as holes in the walls and a bathroom door that won't close because the hinges were improperly installed repaired. We're also waiting for the refrigerator we ordered instead of the one Pulte's people installed. Service, rotten.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Pulte Homes - I Was not living in AZ at the time.
- Cynthia K.
- Verified HomeBuyer
- July 28, 2022
- Peoria, AZ
I Was not living in AZ at the time. I did all my selections via internet. I was told there would be weekly updates but received no information for months. There was constantly a change in contact people. The people I started with were not the people I ended with. Overall the home is nice, but there is some messy workmanship and communicationneeds to improve.
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Worst experience
- Anonymous
- Verified HomeBuyer
- July 27, 2022
- Irving, TX
Never again with Pulte
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com.
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 4
Hi
- William R.
- Verified HomeBuyer
- July 27, 2022
- Davenport, FL
Post del is not good
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Not at the level of what was offered, i dont think this is what a 1.2 million dollar home should be handled in the closing and the deliver of the home
- oscar P.
- Verified HomeBuyer
- July 27, 2022
- Orlando, FL
Not what I expected. difficult closing process, very messy final walkthrough and a ton of ending issues.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Pulte Homes - They missed the inbuilt pest control pipeline for my home.
- Ashok S.
- Verified HomeBuyer
- July 12, 2022
- Cumming, GA
They missed the inbuilt pest control pipeline for my home. Even though they knew it before they did not inform me at all. Missed removing the test caps which ended up water outflow from my lawn and washer-dryer area. No proper installations, everything was made in hurry.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
Pulte Homes - Make sure all your concerns are fully addressed before going
- Farhad M.
- Verified HomeBuyer
- July 08, 2022
- Lake Orion, MI
Make sure all your concerns are fully addressed before going to closing table else it will be delayed forever.
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Buyers Remorse
- Anonymous
- Verified HomeBuyer
- July 05, 2022
- Fisherville, KY
I am dissatisfied with the overall buying experience. I was definitely being sold but not informed. When changes were made on my property, I was not notified. Once I moved into the home I was disappointed with the finished quality of the product. The construction crew that built my house did not care about having a quality finished product. Shortcuts were taken all over the house. They are putting too many houses up too quickly with poor craftsmanship.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Pulte Homes - Closing date was constantly pushed back.
- Anonymous
- Verified HomeBuyer
- June 09, 2022
- Flemington, NJ
Closing date was constantly pushed back. Issues before and after move in have not been completed. Very stressful and upsetting experience. Not one issue has been fixed. These issues are still in progress ( almost all cabinet doors and draws need to be replaced, front door crack needs to be replaced, 5 trees fallen over need to be replaced, land water issue----that's just a few)
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Installed dead grass for a new house and AC is not functional in one room
- Patanjal V.
- Verified HomeBuyer
- June 07, 2022
- Liberty Hill, TX
We were rushed to closing. We submitted third party inspection report before closing that grass is not healthy and need to be replaced. I was told it just needs some sun and would turn green soon after closing. I trusted and approved final walk. But the grass never turned green. When i requested in warranty they are currently pushing back to even add it in warranty
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of the concerns you are experiencing and your address so we can get in touch with you?
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Push to close a home but left a lousy move in experience with major work still pending
- Anonymous
- Verified HomeBuyer
- June 02, 2022
- Hopkinton, MA
My title says it all. Cookie cutter homes and less than cookie cutter service.
Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Really bad experience.
- Anonymous
- Verified HomeBuyer
- June 02, 2022
- Kissimmee, FL
It was a long and painful experience. The last part of the completion was awful to say the least. We didn't like the way we were treated by some members of the construction team.
Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Pulte Homes - I am giving overall 2 start just because of the customer manager
- Rajesh G.
- Verified HomeBuyer
- June 02, 2022
- Sanford, FL
I am giving overall 2 start just because of the customer manager (Brandy)quick response. Worst experience for the rest all.
Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 4
Pulte Homes - Timelines and quality are not as expected.
- Tanner R.
- Verified HomeBuyer
- June 02, 2022
- Lake Worth, FL
Timelines and quality are not as expected.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
The developement
- Jaclyn W.
- Verified HomeBuyer
- May 18, 2022
- Port Saint Lucie, FL
Have no one to report as there are way too many people changing hands here, nothing get passed on to the new guy coming in ...closed in March not happy as of yet
Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Pulte
- Anonymous
- Verified HomeBuyer
- May 11, 2022
- Westfield, IN
Not a good experience. Unresponsive.
Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Incomplete move in ready home
- Anthony M.
- Verified HomeBuyer
- May 09, 2022
- Kissimmee, FL
You’ll be pressed to rate your experience however you should give a realistic score as the craftsmanship and follow through is sub par
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Pulte Homes - They rushed through to get it closed on time.
- Bradley H.
- Verified HomeBuyer
- May 04, 2022
- Bluffton, SC
They rushed through to get it closed on time. Multiple things not completed or damaged when moved in. They said they’d fix it but we’ve been waiting over a month with little to nothing getting fixed. Have to keep reaching out and it gets pushed off. Most of the house is still good but bad experience overall. A lot of neighbors had similar experience.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
They do not tell you everything you need to know,and after you close you have issues and don’t know who to call
- Sharon P.
- Verified HomeBuyer
- May 04, 2022
- Fort Myers, FL
I don’t think I would ever buy another home by Pulte , after you sign and have issues you can’t find out who to call . Too frustrating for a senior like myself
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Total Score 2
Quality 3
Trustworthiness 2
Value 1
Responsiveness 2
Not the build experience we expected from a company like Pulte
- Rajivan K.
- Verified HomeBuyer
- May 04, 2022
- Vernon Hills, IL
Overall was not the experience we expected, thought Pulte would be a very reputable company to work with; however ran into issues every step of the way. Quality is definitely not to expectations of a luxury home, especially for the price we paid and the neighborhood value. The mortgage process was also very poorly managed, we had to close at a much higher interest rate that could have been avoided. Our home exterior is still incomplete with no line of sight when the exterior and landscaping will be complete.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
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